Zero sense of urgency or respect for the people standing in line. One of the workers spent at least…read more 10 mins wiping down her workstation. Ĺ

I have never had a problem with this place. It is fast and they get the mail delivered to the right…read moreplace. Thank You

The staff is friendly and efficient. I'm always in and out easily. It's a convenient location and…read morealthough there is usually just one person helping customers, he is great at his job. I mail a lot of packages, so quick service is important.

This location is fairly quick. It's on the first floor of an office building near the mall and the…read morepavilion.

I opened a P.O. Box at this location for several reasons:…read more 1. The post office near my house closed and my packages were being rerouted 5 miles away to the craptastic Brooklyn post office. 2. Sometimes my packages were left on my front porch in downtown Baltimore and stolen - despite multiple conversations with the mail carrier about not leaving unattended packages on my porch. 3. This Columbia post office is close to my job and I'm able to quickly check my P.O. Box regularly. 4. There is ample FREE parking. 5. This post office doesn't look rundown and awful (like Brooklyn, MD). It's clean and well organized. 6. This location is full service. I typically have no problem getting my packages in the event they don't fit in my box. Sometimes there's a wait. Sometimes a customer in front of me has such an issue that I just leave, but I know I can come back later or the next day so it's not a big deal. The USPS workers who retrieve my packages are always nice and pleasant to me. That said, I don't really use the other services offered at the post office. I rarely send packages, my passport is up to date, etc. But I hope if I did need something other than package pickup, it would be done with ease.

The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

Kobi greets you at the door and all the employees are friendly at my favorite post office!read more

This two window post office provides excellent customer service with a smile. They are closed for…read morelunch from 1-2, which is convenient as my lunch break is at 12 when I usually take my packages to be mailed.

When I have an important package or document, using the USPS is the only thing I trust. The post…read moremaster here is great and the carriers are super. Thank you so much for keeping me going and keeping everything secure. This is a great post office!

The manager of this post office is exceptionally helpful and goes the extra mile to assist.read more

Jeff was so kind and helpful I usually hate going to the post office but I decided to come to this…read morelocation and the whole process was so smooth and fast paced.

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Is it weird to have a favorite post office?! Yes, I'm weird like that because this is my favorite…read morelocation when I need to go to one. It's also close by, so that might have something to do with it. The employees here are nice and friendly. Special thanks to Ray, who always makes the experience a good one! Even if I don't go to him, I've observed his interactions with customers! Thank you!

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Eva (or Ava) was her usual surely self, but today she crossed the line. Before I could tap the…read moreservice rating button, she reached around and tapped the Great button herself and yelled at me for being slow. This person needs to be removed from her job.

Tamisha, Thank you for your informative and friendly service. You took your time, explained things…read morevery clearly, and pointed me in the right direction.

Pretty efficient. I usually just drop off my package, and it's usually pretty quick. I just wish…read morethere were more parking spots, though.

They do not Answer the phone. Horrible customer service. Unable to confirm notary servicesread more