Pretty efficient. I usually just drop off my package, and it's usually pretty quick. I just wish there were more parking spots, though. read more

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They do not Answer the phone. Horrible customer service. Unable to confirm notary services

This place has everything you need for shipping something anywhere. The staff are pleasant and patient to customers that treat them decently. I recently returned a rather expensive motorcycle jacket. The woman at the counter packed it nicely and included the return paper as requested in the package. Packing was in a box but they really didn't have the plastic bag things like Amazon uses as an option. It was a leather jacket exchanged for size. Packing and checkout went smoothly and I was out in 20 minutes including the line ahead of me. read more

Just an FYI if you have UPS my choice and your package says it's ready for pick up, it's probably not. Came in an hour and a half after I got an email saying my package is ready for pick. Guy told me I have to come back in "a couple hours" because they "haven't processed the packages" so why am I getting an email that it's ready for pick up?!?! And gave no time frame, just a couple hours like I have nothing to do but wait for you to decide to give me my package. Insanity!!! Have your stuff shipped to a better run store. This ain't it. read more

Overview: 2-stars. Running late to open the store is not a good way to start the day. The waiting line is now long and the attendant starts rushing things tempting fate to misplace packages, etc. Not good. I'm glad I got a receipt. ---Ordinarily this UPS Store does a lot better, but today things were not so good. read more

Mike and Tiahara and most of the staff are friendly and efficient. Even when there is a line it goes quickly unless a customer has an unusual situation. read more

I am extremely disappointed with UPS and feel completely scammed by their international delivery service. I paid for a Worldwide Express Saver expecting my 0.4 lbs mail to be delivered in 2 days, as promised. It actually arrived 5 days later. When I called customer service, they initially told me I could file a claim, but I needed to go to the store. At the store, I was told that despite paying for 2-day delivery, I didn't "avail the service guarantee." This was never explained to me at the time of purchase, and as a first-time user, I relied on their staff to clarify these details. Instead of apologizing, I was told it was "right there in front of me" and that I should have read it before signing. To make matters worse, the manager never called me back, and I had to follow up myself after 3 days of waiting. I was also told they couldn't do anything if the package was held at customs--but this wasn't the case. It was delayed at a local partner store in the destination country. For such an expensive service, I expected better communication, customer service, and reliability. This experience was incredibly frustrating, and I hope others don't have to go through the same ordeal. read more

I don't visit UPS often, but when I do, I really appreciate excellent customer service. Every time I stop by, Lorenzo is there to help with a smile. He's always so pleasant, and it makes the trip much more enjoyable. It's comforting to know I can always count on great service here! Extra note. He is great at multitasking, making the customers that are waiting to be served feel seen. read more

I went to return unused shipping boxes and packing materials the same day I bought them only to be told "all sales were final" even though the receipt stated I could return items that weren't marked with a certain acronym (neither of the things I was returning had said marking). The "no refunds or exchanges" sign on the counter was hidden by the credit card reader. Had I known this was the policy ahead of time, I wouldn't have purchased so many overpriced boxes. The customer service reps were very apologetic and said this was a new policy. read more

When you enter the store you will immediately realize the time (just like the line) literally stands still here. I have been to the store three times, and it's always the same. Clerks were clearly hired for their rare talent to make an impression of working whilst barely moving. read more

You guys who live around this store have NO idea how good you have it. I live near downtown Silver Spring, and the owners of the UPS near Blair High School are straight up horrible. My parents live near this one, and it's absolutely amazing how different the experience is. It's just normal! The older gentleman who appears to be the owner often makes small talk but seems to understand people just want to go in and out- perfect mix of friendly and efficient. I saw him tape down the corner of a lady's package without being asked- may sound like normal good customer service but the Blair High UPS guy would a. Never do anything for the customer of his own Accord and b. make you buy an entire roll of tape if you needed even a 3 inch piece. I can't say enough how much the UPS over by Blair High School is a garbage business, and how different this place is. Count your blessings Columbia people, this place is a treasure! read more

Lorenzo & Tiahara rocks big time!! They both deserve substantial, significant, impressive pay raises (bonuses) for rare, exquisite, well-deserved, outstanding, polite & extremely professional, red carpet customer service!! Kudos & congrat's on superb, fine selection of amazing, incredible caliber of top-notch, stellar staffing employees!! Beth A. Fox read more

poor customer service by Tiahara. Stood in line for more than 10 minutes with a guy that kept getting his card declined. once my turn I needed notary service and she refused. Not a location I will return to when I am not serviced based on location identifying they would do notary and drove 20 minutes from home to be turned away by Tiahara. read more

Shameka was the only person working and she handled every transaction very well and managed the store, even with customers who were experiencing issues. My transaction went very smooth. Great location. read more

If I could give zero stars, I would. I was at the door at 5:59pm, and the doors were locked with 5 or 6 people inside. I get it, it was one minute before closing time. However, the doors were already locked and the hours posted say open until 6pm. I asked them to open the door and a young man behind the register looked to the other woman behind the register getting her attention, and she said through the glass, we are closed. I said, there are 5 or 6 people in the store that you are still serving and her response was, "so". Needless to say I will not come back to this ups store ever again. She could have at least responded nicely and not so rudely. read more

Went there at 8:45am, walked in the rain and even though the site hours say 8am open time...closed... the posted hours on the door reflect what the site says. read more

I am so so happy that you all are open on Sunday and to go in and be greeted so very well and Lorenzo especially was very professional efficient and he took my packages to my car that is the most outstanding service I have received in so long thank you read more

Hannah Yoon, who wrote a review on July 20, 2020 is a LIAR and has committed FRAUD at UPS. Ms. Yoon packed HER OWN BOX and then filed a FRAUDULENT claim to receive $100 from UPS. The authorities have been contacted and Ms. Yoon is under investigation by the Howard County Police Department. read more

A big shout out to the helpful staff at this store. They were knowledgeable and kind with notary services. Highly recommend.

I walked in yesterday with my lady and was aggressively spoken to by a young brown-skinned gentleman. He asked how could he help me. I asked him about the mailboxes with the physical addresses. He showed me the prices with the 3-month-1-year prices. He peeled it off the wall and told me in an aggressive tone, "Make sure you give it back, " because it was the only one he had as if that was my problem. Then he disrespectfully, asked me "what I was going to do." "I told him to give me a second. " He then progressed to pressure me to make a decision in an aggressive and disrespectful tone. So, I proceeded to tell him that I wanted the 3-month option for the mailbox because I have a business and am new to the area. He then told me well I needed two ID's. I mentioned to him that was not requested of me previously and he responded, "Well that's what we require and if the manager didn't request that, I am because I can and I'm a little higher than the manager, I'm the owner's son." It seemed that he wanted to demonstrate his authority in the store without any cause. It didn't make any sense and my lady friend asked me,' What was wrong with that guy?" It seemed like he had an attitude with you from the moment you entered the door." I responded, "Yes I know and I don't know why?" I will note the tall thin African American girl and medium caucasian manager guy were stellar previously but this time the customer service stunk utterly. read more

Always has friendly service! Never had issues receiving or sending my packages. Super reliable and fast

These guys are efficient, expedient, knowledgable, and skilled. I ship everything here, from simple returns to my art pieces on large, heavy canvases to buyers/collectors throughout the country. They wrap and custom package them for me, and I've never had a recipient complain about any damage or issues with shipping. These guys really listen to each customer in order to ensure they can give the best service possible. For that, they've earned my trust and a 5-star review. read more

If you go here be sure to park on the opposite side of CVS. Even though they have 2 doors they keep one closed for entry - a huge inconvenience. Store is cramped and way to small for the volume of packages they handle. Boxes are often left out on the floor crowding the service counter. Also the owner contact info on their business cards is incorrect. You will be better served at a number of nearby competitor franchise locations. read more

They are SO unprofessional I walked out without shipping. The office worker was extremely rude and refused to create a shipping label. I've had multiple horrifying experiences with this office and highly recommend going anywhere else. read more

Best experience I have ever had at a UPS store. I had to do a variety of Amazon return transactions that each behaved a little differently. I also did not have my box sealed or labels printed. The managers saw that I was confused and helped me with all the things I needed to do without me even asking. The service at this location is absolutely terrific and friendly. Would highly recommend. read more

The UPS Store - Shipping Centers Near Me - Columbia, Maryland

Beware, horrible customer service, sold an item on ebay, they never scanned it blamed the Post office and told me I am taking it too personal. Lost the sale had to refund the desperately needed money, got a bad review because the buyer thought I was playing a game to steal his funds but I am taking it to personal. Called the US Post Office but they can't check on the package because its not scanned but I am taking it to personal. I thought I was doing good by shopping where I lived.. what a mistake, owner is to busy to speak now, no call backs, feels like I got caught out here.. don't want to visit because I don't want the conflict but now I have to make a claim but the package was never scanned or accepted by USPS so a claim on what, and still no call back.. smdh! even if the package eventually shows up I will never ever f*ck with this shop again! read more

Service is always good- staff makes recommendations for cost effective shipping- staff friendly

I was a customer! I did not expect to get reamed out by the manager. I brought in a return from Amazon...prepaid shipping label. It was cardboard boxes. They were NOT delivered to me in a box. Amazon told me to just bring them "as is" to the UPS store for return shipping. The manager read me the riot act. He did not care what Amazon instructed me to do. "You need to bring returns back in the original package." the manager blared at me. I explained that there was no package...just a strap that had to be cut for me to see the order was wrong. I had over $200 in other shipping to do...and I stupidly did it here with the same manager. Last time. I will ship USPS or FedEx from now on. I will take Amazon returns elsewhere. Rude, confrontational manager!!! read more

Charged me for my amazon return even though the return was free. The reason was the package they need to use is "a big one". I've returned other and bigger items at other UPS stores and they never charged me anything for any Amazon return. Find someplace else to go to. read more

This UPS store used to be my favorite. Every employee here is very efficient so even if there is a long line, you get helped very quickly. However, I recently sent a package out and was helped by a man I had not seen at that store before. He kept trying to make conversation about my life, which I felt uncomfortable with as it seemed unprofessional. Then, he packed my items into a box that seemed as if it was going to break and fall apart, and when I asked him if it would survive the shipping, he assured me that it was perfectly fine. Days later I received a call from this same man asking me what food I liked, saying that the UPS had a partnership with Restaurant.com and would pay for my meal. This sounded fishy, so I looked it up and there was no such offer. I blocked the number and got a text from a different number from the same man asking me to go to Pasta Blitz on that day at 7pm, saying that my meal would be covered. I can only assume he stole my contact information from the package that I had sent out, and when I went in person to the store to try and report it, the employees refused to believe me saying that man was an "upstanding employee" and "has a girlfriend." The man literally identified himself to me on the phone call as the man who had sent my package that day. Now I know that this place is unprofessional and lacks any regard for the privacy and safety of their customers. On top of that, weeks later my package ended up damaged because he had sent it out in an unstable box. read more

Recently I needed help with an important transaction, I got it wrong twice. The folks there were kind and professional. They went the extra mile no hesitation. read more

Oakley is an amazing employee at this store. I truly do not like mailing things off, however, Oakley is so knowledgeable and helpful. He makes every experience positive. I really hope he is valued as an employee because as a customer, I truly value him. read more

On June 11, 2019, I went to this UPS store to send a 12 pound painting from Columbia, Maryland to Milford, Ct. With packing and shipping, the price I was quoted came to a little over $100 dollars. I decided to go to the FedEx off Dobbin, and the exact same painting, shipped with the packing cost me $56 dollars. I don't think I need to elaborate! read more

Excellent customer service. Super fast. The store is a bit hard to find it's to left of parking lot in the shaded area

This is a great UPS location with the kindness staff. They are super helpful and detail oriented while being quick/efficient at the same time. read more

Amazing customer service! So helpful and patient, especially Stephano! He's the man. I live in Federal Hill and it was well worth the drive to come to this location over the UPS store in our neighborhood. read more

I had the opportunity to visit The UPS Store. I was turned around due to missing signage in the parking lot. The service at The UPS Store is fast, and provides excellent customer service. read more

Oakley is a superhero in customer service.Thanks for taking the time to help me out with my shipment.

These guys are super helpful and have time and time again gone above and beyond in assisting me with numerous varieties of shipments and situations over the last few years. Well run, well staffed, and well managed location. read more

Great customer service. The guy told me the best way to ship clothes. You could tell he knew his stuff. I felt very confident I could trust and depend on this shipper! read more