Based on the notice left in my mailbox because the mail carrier didn't want to leave it at my door…read morewhich is right next to the mailboxes. The office opens at 8am but at 8:15a we are being told they aren't open yet. But they are there at work; right. Waiting til 830a and going back in before calling the corporate office.

I didn't mind this post office. It's my local one that has Saturday hours, so I wasn't surprised to…read moresee lots of cars in their lot when I rolled in. I had to mail a package and weekday hours don't really work for me with my job. Fortunately there were two cashiers working efficiently, and the line didn't take long at all. The lady who helped me was super fast and even thanked me for my patience. It was a positive trip to the post office, which we all know is not always the case! I'll return the next time I need to mail something on the weekend.

This is the typical post office. It is quite busy because it's located near the offices in…read moreInnsbrook and nearby neighborhoods. There's a self service kiosk located in the lobby area of the post office as soon as you enter. If you're using priority mail there's also the labels, packaging, etc. needed in the lobby area as well. The postal workers never seem to place a small priority box in the lobby area. If you need a small priority box, then come during the hours that the desk is open so that you can get the small priority mail box or bring your own box. If you need to get your passport, then you can do this at this location. Please come early because they take only so many people each day. As always, don't forget to pack your patience when you come!!

I wish I could I give them 0 star they are mean and sucks…read more they make you wait for so long they are very slow

I waited for over 25 minutes for the post office to open and so I left not knowing when it would…read moreopen. One woman said to me, "Oh, they never open on time on Saturdays." Very disappointed in the ack of service. I have also noticed the lack of upkeep on the building and interior. It does not seem they intend to keep this branch open which is a shame since it is convenient.

Can you love a post office?? Yelp!! This government post office branch is always clean, well…read morestocked and efficient. The clerks are pleasant and even funny! We always joke around when I go in there! The packaging area is convenient and the greeting cards are unique! They always have tons of stamps to choose from whereas many other post offices run out of the cutesy ones! The parking is easy and plentiful, especially if you go there around 11:00 am! The best thing, though,... and I hate to tell you because I feel like this is my personal mail secret, but there are seldom any lines! I think it's because it's behind a major road and it's hugger-mugger... shhhh, let's keep this between us for all of our mailing needs!! That's my take on the Bellevue Branch... signed, sealed and delivered!

This is a complaint about the letter carriers from this Regency office…read more There is a big turnover for my route and the service is increasingly worse. Problem is either poor training and/or manager never fixes the problem when I complain! Carriers are now just throwing mail, prescriptions, etc. on the uncovered porch and not putting mail in the mail slot. Sp lazy and unprofessional. Also, blocking street traffic by not pulling to the side to deliver packages.

Usually this PO is efficient, but understaffed. However, I have a package enroute that arrived at…read morethe Sandston Distribution Center on 3/7/26 at 1:33 am enroute to my PO Box at Regency Branch and as of 3/12/26 pm still no notification has been placed in my box. The last tracking information said it was out for distribution to final destination. Where is my package.

People here are usually SO nice, but... I guess Julia had a bad day. It happens to all of us. But…read moreno need to take it out on customers. I was the only person in the store besides her, and I stood at the counter without being acknowledged while she repeatedly walked in and out of the room, moving boxes around. Literally did not look at me or speak. Not even, "I'll be right with you," after she walked AWAY from the counter when I approached. When she finally came to the counter, I told her I was emailing a shipping label to the store. She looked in the computer and almost immediately said, "it should have been here by now." (Implying that I hadn't sent it correctly?) I showed her in my phone that the email was sent to the store's email address. She went back into the computer and found it, told me the price to print it and said "cash or card?" I swiped my card, which didn't work, so she rolled her eyes at me. I stuck the card into the card reader, it was approved, and she practically threw the receipt at me. Everything she said to me was in an accusatory tone, as if I didn't know what I was doing. I also showed her a QR code for an Amazon return and she told me I wasn't holding my phone right. Then she grabbed my phone out of my hand to enlarge the code. I could've done that but she didn't ask me to. Overall, just very huffy and inpatient and seemed bothered to even have to speak to me (or maybe to customers in general). Again- Julia, I'm sorry if you had a bad day, but being rude to customers (who may have also had a bad day and are still being kind!) won't help your situation.

I went into this store for the first time earlier in July. I had the best experience there…read moreparticularly due to the best counter person ever, Robyn! I was rushing trying to mail a package on my lunch break and she made the transaction go oh so smooth. I never want to go to the post office again! Lovely and courteous and knowledgeable, she made my visit one to remember! Please visit and look for Robyn when you do! Gleeful in Glen Allen!

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

All the employees are very nice, great customer service. I go twice a week and its nice to see the…read moresame employees there all the time. I definitely would recommend.

Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

The store refused to ship a package because it had a part for a rifle stock in it that was being…read morereturned to the manufacturer. It didn't have a gun or ammo in it, just a bit of molded resin. I even opened the box to show them. It was shipped to me via UPS and the auto generated label was UPS, I had to find a corporate drop off to send it. UPS ground is the only way to ship ammo inside the US. Apparently a franchise store can refuse legitimate UPS shipments based on the politics of the owner/staff.

I've been coming to this location for many years. This is why I find it very disappointing that I'm…read morestating these facts and why I will be taking my companies business elsewhere. I requested information and they refused to give it to me. They stated very rudely to me that I was the "worst customer" because I asked them to explain if there was a policy change. They stated they have never shipped the parcels the way I requested it. Although the person that was stating that has actually done it the way I request not even 2 to 3 months ago. I requested the managers information name and contact info and they refused to give it to me. I had to coax her into giving me the name but refused to give me a way to contact him. One lady began to call me names. Do not go to this location! UPDATE: and last entry concerning this issue because I have better things to do. Because clearly the person responding to this review from the store is the one of the people I spoke to in the situation, It's very disappointing where I just asked a question and was verbally beaten up by these ladies. (stating that it was a him was obviously a clerical mistake when creating this review) My apologies. **Also FYI I happen to be Asian myself. So I don't appreciate them trying to make this into a race issue. SMH. *** Again, I STRONGLY advised to go down the road to UPS location or another Parcel location. That is my opinion and review. Extremely disappointing.

I thought of giving one star but gave two for picking the phone. I had called to speak with the…read morerepresentative at this facility. He was too busy to speak with me or give me information on my printing needs. He seemed impolite and not caring for small projects. The person refused to answer clarifying questions over the phone. Being rude that he has 22 big projects going on and not willing to give me the service. I am thankful that he picked the phone to speak but if you are understaffed and cutting corner to save money, I am not sure about the professionalism if there is any issue with the job. I am glad not to use this facility for my "small" printing needs.

Always request tracking with anything big or small. Packages come up miss and not delivered when…read moreyou call about them they have no answer due to no tracking. Your word against theirs. Expensive lessons though hope someone had a Merry Christmas! MIA envelope