I've been using this post office for many years. There is a convenient self serve kiosk in the…read morelobby that you can access after hours. The staff has been helpful on many occasions. A few years ago I had a package sent that the sender forgot to include my apt number on. My regular mailman had the day off and I just happened to be grabbing the mail and saw that the package was not delivered. We tracked it and saw it was being sent back the the sender, so we rushed to the post office. The person behind the counter got the tracking info from us and decided to check for it and found it right away. Another time recently my mailman saw me near the mailbox and gave me a shout because he had a package that was too big for my mailbox and would've had to be picked up from the post office otherwise. This location does get really busy, there are a lot of apartments nearby in walking distance. Sometimes they are understaffed, but that is the case almost everywhere. Everyone I have worked with here has been professional.

The folks working here were super helpful and friendly. This contrasts other post office…read moreexperiences I've had.

Okay, y'all have gotten a passport before, right? (Well, many of you.) Usually it's some…read moreuncomfortable process with a worker on a power trip who triumphantly denies you because you didn't dot an i or cross a t. Well, the woman who does passports here (T. Epps) is the opposite. She is so friendly and accommodating. You feel like she's on your team. She is, in my humble opinion, the poster child of passport service employees. If the post office knew what's good for them, they would use Ms. Epps as a model for all passport-related services.

Don't bother mailing something priority mail if you want this Post Office to send it out right…read moreaway. They received a letter at 2:32 in the afternoon and they're open 24 hours and it takes them two days for it to leave and be sent to its destination.. That's just ridiculous. No wonder no one uses the Post Office.

Had the best post office experience here. The employee was so kind to me and the patron before me…read more She was helpful, patient and informative. They had cool stamps and plenty of supplies. They even offered free snacks. Such a refreshing experience.

I received quick and friendly service at the Dabney Road branch of the US Post Office.read more

Bustling brick post office on Floyd Ave. & Thompson in Carytown, near the Museum District is…read moreusually always crowded! The lines may be long and thus this location gives a new meaning to the term snail mail. It's a pretty large facility, taking up most of the block, with numerous post offices boxes serving the folks in the Fan. The parking lot, while fairly sizable, needs repaving so watch those potholes. Many wonder why this post office is dubbed "Stewart Station" which is a mystery I'm willing to unravel. Stay tuned! The customer service is pretty common, good days and bad days. There are letter drop boxes out front and there are handicap railings for accessibility to the building. Hours M-F 9-5, Sat 9-12. No passport services.

Closed for lunch with no time posted of when they might open again. Been here an hour now and they…read moreare still closed. There are employees here moving around in the back but... This is what happens to entitled govt employees when there is no penalty for sucking at your job!

I've been to this location twice now and will continue to come here. Staff is friendly and quick!read more

I have a love/hate relationship with this post office…read more What's to love? It's a big post office with so much space and although it's a busy location, you can get through the post office lines rather quickly. It's also clean, is well stocked and maintained, and there are many amenities here, e.g. a greeting card stand, decorative mailers and shipping packaging, a self-serve kiosk, and plenty of post boxes. What's to hate? The passport department! This is one of the main places in the Richmond area to apply for your passport. We had to jump through multiple hoops to just get here as our appointment time and location was constantly being changed by the passport office. It was a headache! But we finally tracked down the proper date, location, and arrived! You have to drive around to the back of the post office to an underground sketchy area. There's a buzzer and an intercom to enter this dingy, stark cavernous office. It's worse than the DMV! It felt like an interrogation room. People sitting around waiting... and waiting. We waited over an hour after our appointed time before our name was called. All the paperwork was filled properly out, but the lady behind the counter made an error and asked us to redo the forms. Then when we went to pay, she said only check or debit card. That info wasn't on the site. So we had to call our bank to finagle our payment, and thankfully after some wheeling and dealing our payment was accepted (through no fault of our own). It was such a horrible ordeal, I began perspiring profusely and literally felt faint due to the rigamarole and didn't think the paperwork would get processed. What a complicated bunch of red tape! It took hours! I noticed several other customers going through the same hell we were going through. It was like a breath of fresh air when we finally walked out of that paper maze! So if you're just going to mail a letter or send a package, you'll be fine. But lord help you if you need a passport!

The clerk who was working Thursday, 4/30 at 1:30pm is absolutely miserable and took it out on every…read morecustomer. Have never encountered such rudeness before. Do better.

I'm sorry but despite a few nice people here this is the worst post office. They are so unhelpful…read moreit's ridiculous. They move so slowly it feels intentional and multiple times I have gone in asking for help only to be stonewalled and leave with nothing having made no progress. The usps and this branch in particular needs to do better. I sick of losing mail, I'm sick of having to deliver mail to the correct addresses and I'm sick of having subpar costumer service experiences.

Busy busy post office in North Chesterfield. It was packed when I got here, but the line moved…read morefairly quick. This is a huge post offfice next to Chesterfield Towne Center with lots of rental mailboxes and fully stocked. It features a gift card stand, a greeting card kiosk with stationary as well as tons of packing and mailing supplies. The brick building itself is plain and its needs lawn maintenance and an exterior spruce. Hours M-F 9-5, Saturday 10-2 no passport services here, but a bit further down Midlothian, there's the Pinetta post office that has passport services.

This is the place to come to, when all the other usps places have long lines. There is only one…read moreperson on Saturdays, but she is fast and efficient.

The postal carrier from the Ridge location on Patterson Ave is the worst. They have logged a…read morepackage in as being delivered but I never got it. When you call, no one answers the phone. Most recently, they crushed a 9x12 hard cardboard into my tiny apartment mailbox. The company sent me a new item and guess what? The hostile mail carrier crushed the replacement!!!! Big letters on the bottom-"DO NOT BEND" Kelly from the PO called, left a message to call her but again, no one answers the phone. They are worthless.

Branch closed due to storm that happened 3 days ago. Claim the internet's down. Only the PO can get…read moreaway with this

Meh. Nobody loves going to the post office, do they? I never seem to have a great experience there,…read morebut it's a necessary evil. On my most recent visit, the self service kiosk wasn't working, so I had to stand in line to mail my letter. While I arrived prior to 5pm, I experienced the employees being very rude to folks who arrived just after 5. While I understand that the line has to be cut off, a little customer service and niceness goes a long way. Instead of yelling "WE'RE CLOSED" and making hand gestures, they could have put a sign on the door or nicely said that they are closed and to come back another time. Just my two cents!

Didn't pick up my package again. Confirmed pickup but didn't pick up. WEC770490008…read more There's just really no way to get any answers. I tried doing a chat today, and the virtual agent never even responded. I called the branch and nobody has ever answered the phone. I have called their 800 number and nobody can tell me anything. I have filed inquiries online and have gotten no answers. I go to the branch in person and nobody can tell me anything. Spoke with a manager once in person there and she didn't seem to be at all concerned or apologetic. The clerk I spoke with on Thursday at least apologized for the fact that I had to bring the package to the post office because it was not picked up Wednesday despite USPS confirming that it was. This is now happening multiple times a week. I can't be alone in this. FAIL! GET IT TOGETHER