I've been using this post office for many years. There is a convenient self serve kiosk in the…read morelobby that you can access after hours. The staff has been helpful on many occasions. A few years ago I had a package sent that the sender forgot to include my apt number on. My regular mailman had the day off and I just happened to be grabbing the mail and saw that the package was not delivered. We tracked it and saw it was being sent back the the sender, so we rushed to the post office. The person behind the counter got the tracking info from us and decided to check for it and found it right away. Another time recently my mailman saw me near the mailbox and gave me a shout because he had a package that was too big for my mailbox and would've had to be picked up from the post office otherwise. This location does get really busy, there are a lot of apartments nearby in walking distance. Sometimes they are understaffed, but that is the case almost everywhere. Everyone I have worked with here has been professional.

The folks working here were super helpful and friendly. This contrasts other post office…read moreexperiences I've had.

Came here on a Monday morning, no one was in line. I needed to get a box to mail something home to…read moremyself, and the priority boxes weren't deep enough. Luckily they have boxes on hand for purchase. I picked the box I needed, filled the box with my items, taped it shut, addressed it and walked right up to the attendant and paid for it to send it home. I was able to buy some cool new dragon stamps too!

Most incompetent people on the planet. The USPS postal inspectors should have shut this place down…read moreyears ago.they must be thinking "Hey this package is supposed to be delivered really close, let's send it to NJ or how about across the county". This usps location will hopefully be shut down and all the employees fired. Also let's not forget half of them can't speak English at all. And then the other half will just steal your packages and mail.

Had the best post office experience here. The employee was so kind to me and the patron before me…read more She was helpful, patient and informative. They had cool stamps and plenty of supplies. They even offered free snacks. Such a refreshing experience.

I received quick and friendly service at the Dabney Road branch of the US Post Office.read more

Bustling brick post office on Floyd Ave. & Thompson in Carytown, near the Museum District is…read moreusually always crowded! The lines may be long and thus this location gives a new meaning to the term snail mail. It's a pretty large facility, taking up most of the block, with numerous post offices boxes serving the folks in the Fan. The parking lot, while fairly sizable, needs repaving so watch those potholes. Many wonder why this post office is dubbed "Stewart Station" which is a mystery I'm willing to unravel. Stay tuned! The customer service is pretty common, good days and bad days. There are letter drop boxes out front and there are handicap railings for accessibility to the building. Hours M-F 9-5, Sat 9-12. No passport services.

I've been going here for a few years and have gotten to know the workers. They are so friendly and…read morehelpful. Always a good experience. My son loves going with me to the post office to say hello and they always are so nice to him! First time in my life I look forward to going to the post office.

I have a love/hate relationship with this post office…read more What's to love? It's a big post office with so much space and although it's a busy location, you can get through the post office lines rather quickly. It's also clean, is well stocked and maintained, and there are many amenities here, e.g. a greeting card stand, decorative mailers and shipping packaging, a self-serve kiosk, and plenty of post boxes. What's to hate? The passport department! This is one of the main places in the Richmond area to apply for your passport. We had to jump through multiple hoops to just get here as our appointment time and location was constantly being changed by the passport office. It was a headache! But we finally tracked down the proper date, location, and arrived! You have to drive around to the back of the post office to an underground sketchy area. There's a buzzer and an intercom to enter this dingy, stark cavernous office. It's worse than the DMV! It felt like an interrogation room. People sitting around waiting... and waiting. We waited over an hour after our appointed time before our name was called. All the paperwork was filled properly out, but the lady behind the counter made an error and asked us to redo the forms. Then when we went to pay, she said only check or debit card. That info wasn't on the site. So we had to call our bank to finagle our payment, and thankfully after some wheeling and dealing our payment was accepted (through no fault of our own). It was such a horrible ordeal, I began perspiring profusely and literally felt faint due to the rigamarole and didn't think the paperwork would get processed. What a complicated bunch of red tape! It took hours! I noticed several other customers going through the same hell we were going through. It was like a breath of fresh air when we finally walked out of that paper maze! So if you're just going to mail a letter or send a package, you'll be fine. But lord help you if you need a passport!

I made 2 appointments with Ridge office in henrico but they both were canceled. The first time…read morethem sent me a message for cancelation but the second time they didn't bother to send a message. So it wasted my trip to drive there. The guy told me to go to Bon Air. I drove all the way there and explained to the lady at the front desk, but she was very rude and talking to other customer about me behind as if I was deaf when I was expressing my frustration. That old lady needs to be fired!!!

This is your standard, straight forward post office. It's a bit dingy and slow, but it gets the job…read moredone. Important note about USPS staff: be nice to them and they will be nice to you! I visit this location 3-5 times per week for work because my office has a P.O. Box here. The front room has several hundred P.O. boxes, free Priority Mail Flat Rate envelops and packaging, mail drop off slots, and an automated postage machine. The machine will print up to 100 stamps at a time, which is how I always buy my Forever stamps. The second room has more Flat Rate mailers, shipping supplies such as tape, envelopes, and boxes for sale, and the shipping counter. If you want to ship something at lunchtime prepare to wait, because that's seemingly when everyone and their mother in Richmond also wants to mail packages and quibble over pricing. While I do hate waiting in line for my entire lunch break, it's usually the fault of unprepared or agitated customers rather than the post office personnel, who are generally unflappable. I cannot stress my previous tip enough: be nice to the staff and they will be nice to you! In hundreds of visits I've never seen them ignore or be rude to any customers. But if you choose to get sassy because you don't like how the federal government prices stamps or expect them to provide you with free tape while you wrap five packages at the counter with a huge line behind you, the staff will absolutely either be curt or shut down and stare blankly ahead as if you're a piece of furniture.

The clerk who was working Thursday, 4/30 at 1:30pm is absolutely miserable and took it out on every…read morecustomer. Have never encountered such rudeness before. Do better.

Busy busy post office in North Chesterfield. It was packed when I got here, but the line moved…read morefairly quick. This is a huge post offfice next to Chesterfield Towne Center with lots of rental mailboxes and fully stocked. It features a gift card stand, a greeting card kiosk with stationary as well as tons of packing and mailing supplies. The brick building itself is plain and its needs lawn maintenance and an exterior spruce. Hours M-F 9-5, Saturday 10-2 no passport services here, but a bit further down Midlothian, there's the Pinetta post office that has passport services.

First, the gentleman that typically works the counter is great, very attentive. But he is the only…read moreone ever working the window and the wait to mail a simple package is ALWAYS at least 20 minutes. Why aren't there more people working? Isn't this what our federal taxes pay for? People should be able to mail a package on their lunch hour but it's impossible at this post office.

The postal carrier from the Ridge location on Patterson Ave is the worst. They have logged a…read morepackage in as being delivered but I never got it. When you call, no one answers the phone. Most recently, they crushed a 9x12 hard cardboard into my tiny apartment mailbox. The company sent me a new item and guess what? The hostile mail carrier crushed the replacement!!!! Big letters on the bottom-"DO NOT BEND" Kelly from the PO called, left a message to call her but again, no one answers the phone. They are worthless.

Branch closed due to storm that happened 3 days ago. Claim the internet's down. Only the PO can get…read moreaway with this

Everyone may have a different experience here, but this post office is the best in the area. In…read moreterms of how efficiently packages are distributed and processed, this location has a 10/10 rating. Everything continues to go smoothly for me and being to all the other offices in the area, this one's the cleanest and marks best. Collectively everyone who works here is friendly and on top of everything.

This is a complaint about the letter carriers from this Regency office…read more There is a big turnover for my route and the service is increasingly worse. Problem is either poor training and/or manager never fixes the problem when I complain! Carriers are now just throwing mail, prescriptions, etc. on the uncovered porch and not putting mail in the mail slot. Sp lazy and unprofessional. Also, blocking street traffic by not pulling to the side to deliver packages.