This is your standard, straight forward post office. It's a bit dingy and slow, but it gets the job…read moredone. Important note about USPS staff: be nice to them and they will be nice to you! I visit this location 3-5 times per week for work because my office has a P.O. Box here. The front room has several hundred P.O. boxes, free Priority Mail Flat Rate envelops and packaging, mail drop off slots, and an automated postage machine. The machine will print up to 100 stamps at a time, which is how I always buy my Forever stamps. The second room has more Flat Rate mailers, shipping supplies such as tape, envelopes, and boxes for sale, and the shipping counter. If you want to ship something at lunchtime prepare to wait, because that's seemingly when everyone and their mother in Richmond also wants to mail packages and quibble over pricing. While I do hate waiting in line for my entire lunch break, it's usually the fault of unprepared or agitated customers rather than the post office personnel, who are generally unflappable. I cannot stress my previous tip enough: be nice to the staff and they will be nice to you! In hundreds of visits I've never seen them ignore or be rude to any customers. But if you choose to get sassy because you don't like how the federal government prices stamps or expect them to provide you with free tape while you wrap five packages at the counter with a huge line behind you, the staff will absolutely either be curt or shut down and stare blankly ahead as if you're a piece of furniture.

The clerk who was working Thursday, 4/30 at 1:30pm is absolutely miserable and took it out on every…read morecustomer. Have never encountered such rudeness before. Do better.

I love this Staples location…read more Staff are so friendly and helpful with good attitudes. Store looks super clean and well organized with massive collection. I really prefer to use this location. Good customer service and nice environment. I will definitely return if I need to buy stationary.

I've received awful service from businesses before, what transpired at the Staples this evening…read morecan't even be classified as service. I pulled up to the back exit at 8:56 PM and the doors were already locked. I then got back in my car and drove around to the front to see that the doors were also locked at in the front at 8:59 PM. The general manager of one of my locations was already inside versus helping him print off I had sent him your employees instead, we're rushing him out the door offering no aid. my annual spend at Staples is in the thousands of dollars. i'm including my customer number so you can date the amount of money I spent in your business #3640603969. I usually go to the location off of Midlothian Turnpike. I have always received amazing service there. I will not be returning to that location or any other until I hear from someone in the corporate office. I am embarrassed to even my general manager to go over there and he experienced this complete lack of customer service in regard for the customer. Not only where the door is locked prior to closing time but then they're rushing people out. Once it, customer is in the doors, shouldn't they be allowed to finish the transaction? Shame on you staples, do better. Matthew Wright

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

All the employees are very nice, great customer service. I go twice a week and its nice to see the…read moresame employees there all the time. I definitely would recommend.

very nice workers :) good for depop sellers! idk why this place is so poorly rated ive had nothing…read morebut positive experiences

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

What a hole. Waiting at DMV is paradise compared to this…read more The process is insane. You go get in line. you get to the front, one hour later, to explain what you need and get a form to fill out. After you step aside and fill it out.... you get back in the same line. And you wait another hour to get a number. Then you wait for a window to call you. When I was there, 2 of the 6 windows were manned. It took an insane amount of time to get a copy of my marriage license. The irony is, I needed the marriage license so my wife could go to DMV to go through purgatory to get a REAL ID. There has got to be an easier way.

I applied for my grandson's birth certificate over 2 months ago. I applied, filled out the whole…read moreapplication, provided my ID and paid the $12 fee. It's been over 2 months, I still don't have his Birth certificate or a refund. I've called a gazillion times to no avail.

I thought of giving one star but gave two for picking the phone. I had called to speak with the…read morerepresentative at this facility. He was too busy to speak with me or give me information on my printing needs. He seemed impolite and not caring for small projects. The person refused to answer clarifying questions over the phone. Being rude that he has 22 big projects going on and not willing to give me the service. I am thankful that he picked the phone to speak but if you are understaffed and cutting corner to save money, I am not sure about the professionalism if there is any issue with the job. I am glad not to use this facility for my "small" printing needs.

Always request tracking with anything big or small. Packages come up miss and not delivered when…read moreyou call about them they have no answer due to no tracking. Your word against theirs. Expensive lessons though hope someone had a Merry Christmas! MIA envelope

After doing some research on Yelp, I came across this business and I'm so glad that I did. More…read morepeople need to know about this service, so thank you to the others who left reviews! I needed someone to deliver and pickup a few heavy-ish items for me on short notice and Richmond Express did just that. After giving them the details, they were at my door in less than two hours. Excellent, professional service and quick, same-day turnaround! The process was as simple as giving them the addresses and they handled the rest. Pricing was very reasonable considering I had items picked up and delivered to two separate locations. I would not have been able to do it myself! I will recommend them to everyone!

I used this service for the first time a couple days ago and I am forever changed. No more driving…read more'round creation delivering random things for me! Why waste time and gas when you can get Richmond Express to do the work for you! Amazing. It's like the love child of Uber + Amazon Prime. I called at around 8am one morning. By 8:20, the guy was at my door to pick up my package and I received an email before 9am telling me that the package had been delivered. And I didn't even have to leave my house. Incredible. Yes, it was pricey, but sometimes you have more budget than you have time and if you're not able to deliver something yourself, I highly recommend Richmond Express.

Allison was fantastic - quick reply, great communications, and wonderful to work with-- greatly…read morerecommended!

Every time I've needed a quick errand, the Errand Girls did the job. Extremely good service. Nice…read moreemployees!