Okay, y'all have gotten a passport before, right? (Well, many of you.) Usually it's some uncomfortable process with a worker on a power trip who triumphantly denies you because you didn't dot an i or cross a t. Well, the woman who does passports here (T. Epps) is the opposite. She is so friendly and accommodating. You feel like she's on your team. She is, in my humble opinion, the poster child of passport service employees. If the post office knew what's good for them, they would use Ms. Epps as a model for all passport-related services. read more

Don't bother mailing something priority mail if you want this Post Office to send it out right away. They received a letter at 2:32 in the afternoon and they're open 24 hours and it takes them two days for it to leave and be sent to its destination.. That's just ridiculous. No wonder no one uses the Post Office. read more

Most incompetent people on the planet. The USPS postal inspectors should have shut this place down years ago.they must be thinking "Hey this package is supposed to be delivered really close, let's send it to NJ or how about across the county". This usps location will hopefully be shut down and all the employees fired. Also let's not forget half of them can't speak English at all. And then the other half will just steal your packages and mail. read more

Completely unable to answer any questions and very happy to be unhelpful. I guess if you needed stamps you'd be fine

Kudos for having passport service at this Main Post Office for RVA. But it's slow... and the folks are overwrought. The drive thru is handy, but you should see it at tax time! Everyone trying to get their envelopes in by midnight! It can get hectic and crowded. The staff and managers need to step it up and provide better service to this busy and productive post office. It's not much to look at, and really should be refurbished to make this government building stand out. If you just need stamps or a package mailed, you'll be better off heading th the post office on Chamberlayne & Wilder. read more

They straight up steal mail constantly here, there's news articles about it. Do not send anything of value untracked through RVA.

If your mail comes through this post office, please opt for a post office box/parcel locker. Your packages are less likely to be "lost" or "incorrectly delivered" if the packages never leave the post office. I now have a P.O. Box because this post office admitted to delivering my package to the wrong mailbox back in June 2022. The post office manager suggested that I look through my neighbors' mailboxes. The post office manager then proceeded to say that I could submit a claim because "from our (USPS') point of view, we delivered the package to the correct mailbox." This is strange, as the manager just said the USPS incorrectly delivered the package. Also, I returned an incorrectly delivered package (not my package, not even a package that belonged to someone that lived on my road) the same day. Finally, thanks to whichever "standup" Spotsylvania resident received my package - I am so glad you had enough integrity to return the package to the post office (oh wait, you didn't). Seriously, please get yourself a P.O. Box. Despite filing claims and appeals for my package, I am out $150.00 because the USPS pretty much tells you to "go pound sand." read more

Came here on a Monday morning, no one was in line. I needed to get a box to mail something home to myself, and the priority boxes weren't deep enough. Luckily they have boxes on hand for purchase. I picked the box I needed, filled the box with my items, taped it shut, addressed it and walked right up to the attendant and paid for it to send it home. I was able to buy some cool new dragon stamps too! read more

I give this Post Office one star because Yelp will not let me give it NO STARS. The worst service ever. Tried calling over and over. No one answers the phone and the voice mailbox is full. REALLY? Don't I pay these peoples salary. What a joke. I will NEVER mail anything I can send UPS or FED X. read more

They were supposed to deliver my package because it was "return to sender" but instead they decided to ship it back to the same place that was denied and now they just called me back saying they lost my package. read more

Worst service I've ever received in my life- never even answer phone (full of messages) . ALSO HAVE BEEN ON HOLD FOR AN HOUR ON USPS CUSTOMER SERVICE. Bottom line. USPS is absolute garbage organization with 0 care for their customers. Go with amazon or ANYONE else for legitimate postal service USPS sucks. read more

Love how my package was supposed to come in today but then didn't because it's a Friday and they chose not to do it today. I keep trying to call and what do they do? Not answer and apparently they do that a lot because I couldn't even leave a message because the mailbox was full. At this point if the workers don't want to work and do their jobs properly and professionally someone else will ‍. Find new workers. read more

This is for the Passport Office only. What a SH** SH**!!! Seriously. I walked in ~ 7:45am and they had 2 parties waiting, one being helped. No one was there to organize anything - no signs indicating the process. Nothing. We all patiently waited for 20+ minutes & when 2 more parties came, we said to grab a number even though there was no one calling them or displaying a # close. When I got up & asked, I was told that the other woman would help me after she was done with the person she was helping. She finished with him only to disappear into the backroom for another 20 minutes. Whoever developed that space did not factor in that the workers who "disappear" into the backroom can be heard pretty well by the people waiting for them to do their job. "OMG, really? You did what last night, with who?" They're seriously getting paid for this crap? I couldn't wait any longer b/c I had to leave for my own job. I'm not sure what is so difficult about seeing appts., following an established process and being professional but it is apparently well beyond close to everyone working there. When I returned, I had an appt. and came in with the confirmation. I waited behind the gentleman talking to the Rep. (unmasked) at the front desk. Despite everyone else being masked and me being ~ 5 feet away from the man, she rudely waved me back. The man left and she did not say anything to me after ~ 5 minutes. Really? I had to tell her that I was there for my appt. She did not look me in the eye once and proceeded to ask me questions; when was I going, do I have my application, etc. Apparently she was the one servicing my appointment b/c after quickly asking questions and taking my app. she just said a number. "Put my card in." "Excuse me?" I said. "Can you please tell me what the breakdown is?" That was a BIG ask and she spouted off some crap that I couldn't hear. I was under the gun to get back to my job & needed to get my passport app. in so I didn't have time. And frankly wanted not to waste any more time in that poor, poor excuse for a "essential" office. For all that I read about this office, I thought it might be OK. Nope, my experience showed that the folks working there are just miserable, lazy, unprofessional people and whoever is managing that misrun excuse for an office needs to be fired. A teenager could do better! read more

Don't have a clue of what the local postal service is doing anymore. since 2015 the services of the postal system has gone down the drain. the postman shows up most of the time after 6:00pm or doesn't show at all. has the nerves to write or inform the main office and the clients they tried to deliver but the entrance was closed. UNACCEPTABLE/ INCONSIDERATE read more

if i could give negative stars i would!! stopped delivering our mail. , stopped with our scheduled pick up. all because we have a small 17lbs service dog at my shop. and the regular mail man all of a sudden decided she was a threat. had many conversations with the supervisor at this branch and they have yet to deliver or pick up our mail. a supervisor david even came out to my shop and "evaluated" my service animal. this is the most ridiculous thing i have ever experienced. my business shipped over 200 packages a month! and this is how we are treated with my service animal. read more

Usps - this is my service animal who is a threat... - Post Offices Near Me - Richmond, Virginia

How about a MINUS 5 stars. I could write a Curb Your Enthusiasm episode for the 1st and only visit there. How about 45 minutes to get 2 USPS money orders and Express Shipping ! Made a mistake on 1 of the money orders and had to buy another one $1.70 , The Lady postal worker actually gave me $1000.00 back out the register and handed it back to me so I could give it back to her to get another money order. I said you're kidding right? I'm getting another one! Every sale I made has to be conducted individually. 2 books of stamps had to be paid separately, Postage for money orders separately, Nervous Break Down separately. read more

Usps - Lennon Stamps - Post Offices Near Me - Richmond, Virginia

Only 2 people working. It's impossible to make it in and out. The employees didn't seem like they wanted to hurry up either.

One of the locations that is a passport acceptance facility in RVA. If you plan ahead when going to the passport office here things run a lot more smoothly. (Fill out all info prior to arriving). Walk-in hours are Monday through Friday from 9-2. Appointments are scheduled four weeks in advance if you'd rather an appointment. They accept debit, money orders, and checks (no credit cards). When you enter on the left side is the passport office so don't think you'll have to stand on the usual line. There is seating near the office and you'll have to take a number. When I went there was only one person working, but it went pretty quickly. read more

if there is ever another choice, take it. HOURS wasted trying to get basic help, both in person and on the phone...nothing but shoulder shrugging, interminable waits, endless dead-end transfers. and laughably, if you are so lucky as to get in the back of a building, there is a big sign proclaiming that "people say the usps couldn't function as a real free-market business, but they [usps] are proving the country wrong"...all the while, the employee with whom I am speaking is not meeting eye gaze, says it's not her problem, unwilling to help or inform... just awful. And when I asked about the hours posted on the door [I was verifying the opening time in hopes of returning before work for another go], I am told the posted hours are wrong. Honestly, just atrocious. read more

The service and staff at this place are absolute trash. We had a package being held at this location and they claim that they have not received it but also acknowledged that it was scanned at this location. Like how? They clearly looked confused with no desire to help. We had to come back three times due to their incompetence! They told us twice that their supervisor will contact us about the package, but we never received the call and we just got a notification that the package was sent back to sender. That means they obviously knew the location of the package but refused to help. The staff here are lazy, unmotivated, and would rather not do their job. read more

Need to call this location and get through? Good luck, just rings and rings eventually goes to voicemail and tells you their mailbox was full. !HA! the irony. I've had numerous problems over the years with usps at this location as well as others. If it weren't for junk mail the post office wouldn't be in business to begin with. Literally all they're good for anymore. read more

Had a very important package coming through, that was supposed to be delivered in two days. We're now currently on the third day, with no result, so after digging I found out which post office it was coming from, and it was this one. The second I got to the counter, and mentioned my issue, the rep at the desk (J. Griffis) threw his hands up and was rather rude. The man he sent me to wasn't any better, cutting me off when I tried to speak, on top of other things. Unprofessional, rude, and obviously careless. I still have not received my equipment that I need for my job. EDIT: Was just told it went missing and to report fraud, after waiting for almost a half hour. I've asked to speak to a supervisor, which he had said "I already spoke to him". I guess he misheard me because I wanted to speak with him personally. Will make a second edit with the result. Will not ship through USPS again if I can help it. read more

Another post office that's open on Saturday. Even better these guys don't lock their doors immediately at 5 pm like all the rest do around here. They leave the doors to the main office open until 6 pm. The doors to the counter clerks close promptly at 5, but you can still get into the PO boxes, drop boxes and automated station. They have the largest drop boxes I've ever seen and they have drive up envelope drop boxes out front. The drive up boxes will take standard envelopes and probably those big office envelopes as long as they're not too thick. If you show up a little after 5, say, before 5:15 there will still be a guy at the door to the counter clerks office letting folks who got there before 5 out after they talk to the clerks. If you somehow have a box that's too big to drop in the drop box, either prepaid or done at the automated station he'll *usually* take it to drop through the counter clerk station. I wouldn't count on it but it's about 90% likely. So the good news is that if you're running late or can't get out of work before 5 M-F you can get in and use the automated station and drop your package in the giant drop box. Last mail pickup is at 5, as it is in all post offices, but it'll mail out with the 9 am pickup in the morning. Also, this office has the latest Saturday hours of any post office in the Richmond area, 9-2, as opposed to most, 9-1. It can be a little confusing to find because the intersection it goes to is an X instead of the standard cross. Just look for the GIANT white building across from the bleachers in the Union football field. read more

I hate this post office with every fiber of my being. I don't think I've ever experienced one worse than this. I always have problems with my mail and am forced to go pick up my orders when I PAID FOR DELIVERY. if they are going to make me pick it up there should at least be an attempt to deliver it. Also, almost every time I do go into the office, the workers are so hostile and not approachable at all. I've seen them snap at customers on more than one occasion. GET YOUR SHIT TOGETHER OR DONT WORK SOMEWHERE LIKE THIS read more

The man working in the Passport office on November 21st was so rude and gave me completely wrong information, despite my having all required forms filled out. The only thing that was possibly wrong was the picture I had taken at CVS may not meet requirements. He did not offer to take my picture while I was there even though I know that is something he does. Not quite sure why people who interact with people feel the need to be so rude. This was by far one of the worst interactions I have ever had. I hope his day gets better - I really feel sorry that he goes through life with that attitude. read more

If there is any option to go to any other post office, take it. This post office is super inefficient, and the workers very clearly hate their jobs. I came in to ship leasing documents and needed to get them sent over to NY ASAP. I asked the worker if I should overnight it or use priority because priority is stated to get there from 1-3 business days. I thought that she would have an idea when a package from VA might get to NY (and if by chance the documents might make it up to NY in 1-2 says based on how close it is) and she just barked "Priority shipping is 3-5 business days. Priority express is 1 day." like I couldn't read the sign over her head. Thanks for nothing! I agreed to pay for the express packaging, then right before I was about to pay she just left to the back of the office without saying a word. She was gone for awhile (a lunch break? To watch tv?) so I had to go to another lady who equally hated her life. Terrible service. What's even the point of these employees. read more

Went here because it was a saturday and this is the only post office in the area that's open, but the person who served me seemed like she really would have rather been somewhere else. That's fair, who wants to spend their Saturday working in a post office? I said I needed to send a letter overseas, and having no idea how that worked I expected to be given a list of options for delivery times, tracking, etc. etc., but the lady just took one stamp, put it straight on the envelope and demanded a couple of dollars for it. The letter had already vanished out of sight into the magic postal system before I could even ask whether there were other options! Oh well, as long as it arrives it's all good. read more

Worst customer service at this location than any other in the city. The employees are angry and completely unhelpful. This office location needs an employee/management overhaul from top to bottom. read more

And people want the government to run healthcare?? If I could give a "0" score I would. Based on other comments your two stars are very misleading because people can't give a negative score. I mailed a package from Midlothian, VA May 3, 2019. It went out immediately to the Richmond Distribution Center where it was held for 5 days. It was estimated to be delivered May 6th. It is now May 13th and it's still in transit to Dallas, GA. When I called the Brook Road office for help, 804.775.6304, I got into an endless maze of call forwarding, prompts, full voicemails and notifications. It was amazing, but soon became comical. Go try for yourself. Let FedEx and UPS compete, they'll do better and so will the USPS, if they survive. End the monopoly. The service is horrible. Oh and don't send 50 certified mail pieces, your receipt will be 23 feet long....I'm not kidding. read more

Just had a package delivered and it was left int the pouring rain, even though we have a perfectly visible, dry and convenient screened in porch that they delivery guy has to drive by twice (coming and leaving our driveway). He has done this on multiple occasions and I completely understand there are times when a package is left and it suddenly rains later in the day, but this has not been my case. This happens all the time, even when it was a winter blizzard outside, nope, no concern for my items, just toss them on the front porch and leave, Ignore that safe screened porch. read more

I live in 23225. Been following a tracking number of something to be delivered to me. So far it's been from distribution center to 23235 and returned. 23236 and returned. finally been at 23225 for a couple of days without delivery. I leave mail on ledge above boxes that should be either mailed or returned for wrong address and it sits there until I happen to be going out and can drop at Post office. Rarely, if ever, had a problem with my Glen Allen apartment box & mail. Bottom line I'm just sick of USPS in Richmond. I am handicapped, do not drive, depend on mail to deliver some of my needs. read more

I have been trying to get a broken mailbox repaired for 3 months. I have visited the post office, made phone calls, left my business card in the mailbox laying on the ground and nothing. Can someone please help...2511 Brittons Hill Road, Richmond, VA 23225 my name is Rose Pizzeck - 804-683-7187. thank you read more

Many of my important mail items have gone missing. I've visited the facility twice and they are not helpful at all. Very untrustworthy facility. read more

So ... I was taping up my package outside the door - walked up -- didn't realize I took longer than expected -- it was 5:02 PM - man that was standing there the whole time said "we are closed"... He saw me he could have said "Mam We are closing in 5 mins.." - something like that would have been great! Thank you sir for nothing! read more