I've been using this post office for many years. There is a convenient self serve kiosk in the…read morelobby that you can access after hours. The staff has been helpful on many occasions. A few years ago I had a package sent that the sender forgot to include my apt number on. My regular mailman had the day off and I just happened to be grabbing the mail and saw that the package was not delivered. We tracked it and saw it was being sent back the the sender, so we rushed to the post office. The person behind the counter got the tracking info from us and decided to check for it and found it right away. Another time recently my mailman saw me near the mailbox and gave me a shout because he had a package that was too big for my mailbox and would've had to be picked up from the post office otherwise. This location does get really busy, there are a lot of apartments nearby in walking distance. Sometimes they are understaffed, but that is the case almost everywhere. Everyone I have worked with here has been professional.

The folks working here were super helpful and friendly. This contrasts other post office…read moreexperiences I've had.

I have a love/hate relationship with this post office…read more What's to love? It's a big post office with so much space and although it's a busy location, you can get through the post office lines rather quickly. It's also clean, is well stocked and maintained, and there are many amenities here, e.g. a greeting card stand, decorative mailers and shipping packaging, a self-serve kiosk, and plenty of post boxes. What's to hate? The passport department! This is one of the main places in the Richmond area to apply for your passport. We had to jump through multiple hoops to just get here as our appointment time and location was constantly being changed by the passport office. It was a headache! But we finally tracked down the proper date, location, and arrived! You have to drive around to the back of the post office to an underground sketchy area. There's a buzzer and an intercom to enter this dingy, stark cavernous office. It's worse than the DMV! It felt like an interrogation room. People sitting around waiting... and waiting. We waited over an hour after our appointed time before our name was called. All the paperwork was filled properly out, but the lady behind the counter made an error and asked us to redo the forms. Then when we went to pay, she said only check or debit card. That info wasn't on the site. So we had to call our bank to finagle our payment, and thankfully after some wheeling and dealing our payment was accepted (through no fault of our own). It was such a horrible ordeal, I began perspiring profusely and literally felt faint due to the rigamarole and didn't think the paperwork would get processed. What a complicated bunch of red tape! It took hours! I noticed several other customers going through the same hell we were going through. It was like a breath of fresh air when we finally walked out of that paper maze! So if you're just going to mail a letter or send a package, you'll be fine. But lord help you if you need a passport!

I made 2 appointments with Ridge office in henrico but they both were canceled. The first time…read morethem sent me a message for cancelation but the second time they didn't bother to send a message. So it wasted my trip to drive there. The guy told me to go to Bon Air. I drove all the way there and explained to the lady at the front desk, but she was very rude and talking to other customer about me behind as if I was deaf when I was expressing my frustration. That old lady needs to be fired!!!

Can I select zero stars? I would rather go to the DMV then deal with people who don't answer the…read morephone and the automated system. I can't believe my tax money pays for this waste.

All of these items were smooshed into my mailbox. The largest package should have been delivered to…read moremy side porch.

Located in the Brandermill Complex, in a little strip mall, this mini post office is convenient for…read morethe folks living in this neighborhood. I was drawn to the huge U.S. POST OFFICE sign out front. It has the old fashioned mail post boxes which are cool, but the lobby was a little tight. I could see how it could become congested during busy hours. The signs all over are rather funny, lots of do's and don'ts. A good cleaning and upgrade would do this place wonders! It definitely needs some freshening up! No passport services. Hours M-F 10-1,2-4 closed Saturday

Busy busy post office in North Chesterfield. It was packed when I got here, but the line moved…read morefairly quick. This is a huge post offfice next to Chesterfield Towne Center with lots of rental mailboxes and fully stocked. It features a gift card stand, a greeting card kiosk with stationary as well as tons of packing and mailing supplies. The brick building itself is plain and its needs lawn maintenance and an exterior spruce. Hours M-F 9-5, Saturday 10-2 no passport services here, but a bit further down Midlothian, there's the Pinetta post office that has passport services.

First, the gentleman that typically works the counter is great, very attentive. But he is the only…read moreone ever working the window and the wait to mail a simple package is ALWAYS at least 20 minutes. Why aren't there more people working? Isn't this what our federal taxes pay for? People should be able to mail a package on their lunch hour but it's impossible at this post office.

I was waiting for assistance on the phone due to a package tracking issue, I got put on hold for 25…read moremins and was hung up on, terrible customer service.

Ive Been Missing Mail.almost 1-1/2 they claim i should have recieved it ..when I didnt.... Im…read moregetting my Packages .... But All My Mail...Credits Card,,, Food Benifits card ,,,Medicaid N Medicare ,,,Renewal Letters Im Not recieving.... Please Help..

It is now the 30th of October and the Birthday Card I mailed from Virginia to Ohio still hasn't…read moremade it weeks later. So disappointing on many levels and had hopped each day for over three weeks it would eventually make it. Standard birthday card and postage and I walked it inside to drop it off. It was shipping to my home address (to my finance) so I know it was addressed correctly. Just lost in the mail if it ever made it out of the building. I should have read some of the other reviews.

Great customer service. In and out fast. Very patient and pleasant as well. Will return and…read morerecommend to everyone.

One of my fav hidden post offices! It's tucked away in the back of Buford Road Pharmacy and it's…read morerarely busy! It's tiny, and they don't provide many services but it's convenient whenever I'm in this neighborhood! I even hesitate letting the cat out of the mailbag at the risk of more traffic here! But, the secret is out! Now why only 3 stars? It's the cranky postal worker! If you've seen the Incredibles, Edna Mode, has much more pizzazz and personality than this lady. No greeting, no "thank you", just hands you a receipt and or your stamps and walks away. My question regarding the package I was sending was ignored the first time, so when I asked it again, she begrudgingly answered monosyllabicly. I tactfully "letter" know that she could be more polite to people! Once you complete your postal business, it's fun to shop in this pharmacy which has an amazing gift shop and floral department! Now, shhhh, don't spread the word. Hours M-F 8:30-5:00, Sat 10:00-3:00 P.S. I came here another time to send a letter to England, and the employee said it would be $.48 , and put a stamp on it. I said, that's all to send it to England? And she goes: oops! I didn't even look at the address, it should be $1.45. I'm glad I questioned her... pay attention to your job, please.

I went to return a package and get some documents notarized. We were greeted immediately and the…read morepackage and notary service were done quickly. We were in and out in less then 19 minutes. Reasonable notarary service pricing as well.

I went in to make some returns through Amazon and happy returns…read more I had the return shipping label on my phone and they told me they charge around $3! To print a label. That is extremely predatory to charge for something that is free everywhere(including them through happy returns). Fortunately I had it printed out in car which when I gave them they scanned printed out a sticker and put it on the box for free...so again it is just predatory pricing. Not sure if all ups stores do this but I'll avoid this location at all costs and go to fedex / usps / another location. To respond to the comment your charging to print a UPs label and affix it to my UPS package. The label has been paid for to ship the box you are charging $3 to thermal print a label which takes 5 seconds and may cost 5 cents a label. Your store also did this for free when I handed them my printed label I had I car some somehow scanning a piece of paper and then printing/sticking on box is free but scanning from phone costs $3...please don't try and make this seem like some reasonable thing and call it what is is - price gouging

Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.