I've been coming to this Staples on Pump Road for years, and the customer service is consistently…read moreoutstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn't hesitate, he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there. 11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism

Great customer service! Cashier is very friendly and is…read morealways trying to save me money.

I thought of giving one star but gave two for picking the phone. I had called to speak with the…read morerepresentative at this facility. He was too busy to speak with me or give me information on my printing needs. He seemed impolite and not caring for small projects. The person refused to answer clarifying questions over the phone. Being rude that he has 22 big projects going on and not willing to give me the service. I am thankful that he picked the phone to speak but if you are understaffed and cutting corner to save money, I am not sure about the professionalism if there is any issue with the job. I am glad not to use this facility for my "small" printing needs.

Always request tracking with anything big or small. Packages come up miss and not delivered when…read moreyou call about them they have no answer due to no tracking. Your word against theirs. Expensive lessons though hope someone had a Merry Christmas! MIA envelope

The new ownership is great. They did a great job for our project. Highly recommend.read more

I just needed a copy of a booklet that was comb-bound, along with a couple of the pages enlarged…read more The employee who "assisted" me seemed totally put out, like I was bothering him with such a trivial request. No smiles, no "thanks for your business," didn't even respond to me at times. He said they couldn't (more like wouldn't) re-bind the booklet after making the copies. It was like it was the first time they had ever seen such a booklet. Bizarre. So, I wound up going to Staples, where the cheerful print services employee had a quote for me within a couple of minutes. Asked about re-binding the booklet, he said, "yeah, no problem, we do that all the time" (to paraphrase). The kicker? The quote from Sir Speedy was $143.55. Staples was $56.50 and that was with two 24x36 and two 18x24 enlargements not included in the Sir Speedy quote! The employee at Sir Speedy I dealt with needs to just run print jobs in the back while another employee with a modicum of friendliness and personality interacts with the public.

I absolutely loved the ease of the ordering process at Uptown Color! I initially called to get some…read moreinfo on invitation printing for my wedding and then completed a quote online (including the upload of my design). Throughout the process Ryan provided great feedback, suggestions, and service. I appreciated being able to get 2 free proofs prior to ordering and the overall value for what we paid. I'll definitely be recommending them and using their services in the future !

Love working with this local business! I have used Uptown Color for my business and personal print…read morejobs for 15 years. Easy to work with. Fair prices. Always on time. Friendly service. Their work is always exceptional.

Office Max has done printing jobs for me. They are helpful and on time. As a remote employee, I…read morepurchase my own office supplies and I find their sales are good and on items that I need. Clean, well lit store is easy to find what you want to purchase.

This review has been a long time coming and mostly pertains to the print department staff. The…read morepeople that work at this Westchester location are truly fantastic! I have often gone in last minute to have things printed and/or laminated for my students as a teacher, my kiddos as an RBT, or as a designer for clients and friends. Regardless of my need or being pressed for time, these guys are amazing! They're always helpful, always patient and very good at what they do...I rarely give 5 stars, as that implies perfection, and who's perfect, really? When I have, I often look back and wish I hadn't. As a business, OfficeMax is a bit pricey and they don't give a teacher's discount, so I can't give them five stars, thus the reason for the four...However, as a department, the print staff gets 5 stars from me! I am so grateful for these guys and would never take my simple print needs anywhere else! I hope they continue to maintain this staff with their knowledge, patience and courteous dispositions...Add a teacher's discount and it will only raise the bar higher! Thanks to all the staff who've helped me over the years get what I've needed to get done so well and so quickly

Mike and his staff in Richmond did an outstanding job for our small business. We are expanding in…read moreto overseas freight shipments, and Mike did an amazing 300 pound wooden crate for our embroidery machine shipment to Germany, but he also took the extra step to allow DHL to pickup the crate directly in his warehouse. As we are located in Williamsburg Virginia, this was invaluable. These days it is tough to find adequate service, Mike and his staff provide world class customer service! Thank you so much for all you do for our small business Mike.

Mike and his crew at Craters & Freighters did an AMAZING job. I needed a family heirloom shipped…read morefrom Richmond to Southern France. They collected it, carefully wrapped and packed it and got it on its way. When I ran into some hangups during the import process to France, Mike was available and reacted quickly to give me the information I needed to get the desk through customs. I was astounded by the care that they had taken with my old desk. I would definitely recommend their services to anyone looking for a responsible, careful and thorough shipping company.

I came with a rush order for a large canvas; I'm been hunting for a reliable, local printer, and I…read morewas impressed with how quickly MinuteMan responded to my emails--especially when I had a rush order! Sadly, I learned they OUTSOURCE the canvas printing to another, unnamed company. Still, this was important, and they believed they could do a rush order and get the canvas to me in time to ship it via express mail overseas. Also, their quote price was shockingly in my price range! The canvas arrived early!. . .But despite talking extensively with MinuteMan, and adapting my files to ensure no errors with them for their press, there was OBVIOUS BANDING on the piece. Also; The outsourced company, a sign shop that does large scale printing, not only did they send a print with such issues, they mounted my canvas at an angle, making part of the black area appear on the canvas, and part of the image on the sides. There are also staples to the canvas that were not put in properly--They stick out and I learned this by hurting my hand when unboxing it; Since I prepaid, I had someone else pick up my order, and the person I sent was not knowledgeable about printing, or the piece, enough to realize there was an error. These errors all ensured I could not ship the piece the same day, or the next--and wouldn't arrive overseas in time. I am, understandably I hope, very hurt by these results, both to my hand and my career. I was beyond upset from all this, and while I was able to arrange to show in other ways, I decided to contact Minute Man and let them know what happened (In fact, much of this is from the email), thinking I wouldn't hear from them until Monday--and I was expecting to be told 'too bad', as I have met SO MANY print shops that do this. EXCEPT MINUTEMAN. They wrote back ASAP, apologizing, issuing a full refund, and letting me know they would be talking to the company they outsource their canvas through intending to get a refund for MinuteMan's acquiring their services! I know this one time, my print got messed up; But before that, I had customer service so good that, THAT is why I picked this company. One issue with prints of my work is moire, an effect you see when screen tones are printed and someone resizes the picture larger or smaller. The gentleman I worked with, Luke, helped me set up my print file so it was perfectly sized for canvas printing, including letting me send the piece over and letting me know if it looked good on their end: Despite this taking several emails, Luke put in the time, and moire? Was one thing my print DID NOT HAVE. Luke actually helped me set up the file *perfectly*, and frankly, I'm very impressed. I have had a lot of companies give me specifications or a template that still didn't work. Some have even changed their template or requirements listed on their websites after. Luke, however, was able to give me the exact specifications--and they were correct! I'm someone who needs a printer I can trust, and one who is local; I'm looking forward to getting my business cards done here, along with post cards, posters, greeting and holidays cards, notebooks--honestly they print so many things I need that I'm not sure I'll need another print shop. . .ever. They also do apparel, promotional items, and even custom items. I admit, this MinuteMan won me over, because who really wants to wait for their orders to come? With MinuteMan, they might do it fast, but the work they do gives you a smile that lasts. And unlike most print shops? They don't screw you over, are honest, and yes, their service is fast--Usually it's not a good thing to finish so fast, but this Minute Man is one I'm personally committing to; Their my go-to printer from this point on. I cannot recommend them highly enough.

great experience!! they did a wonderful job making a print out of my painting!! I plan to use them…read moreagain and again.

David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!