Can I select zero stars? I would rather go to the DMV then deal with people who don't answer the…read morephone and the automated system. I can't believe my tax money pays for this waste.

All of these items were smooshed into my mailbox. The largest package should have been delivered to…read moremy side porch.

I've been to this location twice now and will continue to come here. Staff is friendly and quick!read more

I have a love/hate relationship with this post office…read more What's to love? It's a big post office with so much space and although it's a busy location, you can get through the post office lines rather quickly. It's also clean, is well stocked and maintained, and there are many amenities here, e.g. a greeting card stand, decorative mailers and shipping packaging, a self-serve kiosk, and plenty of post boxes. What's to hate? The passport department! This is one of the main places in the Richmond area to apply for your passport. We had to jump through multiple hoops to just get here as our appointment time and location was constantly being changed by the passport office. It was a headache! But we finally tracked down the proper date, location, and arrived! You have to drive around to the back of the post office to an underground sketchy area. There's a buzzer and an intercom to enter this dingy, stark cavernous office. It's worse than the DMV! It felt like an interrogation room. People sitting around waiting... and waiting. We waited over an hour after our appointed time before our name was called. All the paperwork was filled properly out, but the lady behind the counter made an error and asked us to redo the forms. Then when we went to pay, she said only check or debit card. That info wasn't on the site. So we had to call our bank to finagle our payment, and thankfully after some wheeling and dealing our payment was accepted (through no fault of our own). It was such a horrible ordeal, I began perspiring profusely and literally felt faint due to the rigamarole and didn't think the paperwork would get processed. What a complicated bunch of red tape! It took hours! I noticed several other customers going through the same hell we were going through. It was like a breath of fresh air when we finally walked out of that paper maze! So if you're just going to mail a letter or send a package, you'll be fine. But lord help you if you need a passport!

I thought of giving one star but gave two for picking the phone. I had called to speak with the…read morerepresentative at this facility. He was too busy to speak with me or give me information on my printing needs. He seemed impolite and not caring for small projects. The person refused to answer clarifying questions over the phone. Being rude that he has 22 big projects going on and not willing to give me the service. I am thankful that he picked the phone to speak but if you are understaffed and cutting corner to save money, I am not sure about the professionalism if there is any issue with the job. I am glad not to use this facility for my "small" printing needs.

Always request tracking with anything big or small. Packages come up miss and not delivered when…read moreyou call about them they have no answer due to no tracking. Your word against theirs. Expensive lessons though hope someone had a Merry Christmas! MIA envelope

It's unfortunate I have to update my review and start going to another location when this one is 2…read moremin from me but willing to drive farther to not deal with such a nasty attitude. The older gentleman named Robert is VERY rude. I come by about twice a week to drop off packages and I've watched his interactions with others. He's fine with men, it's women, especially older women, that he's rude with. Robert will cut you off, huff and puff at you, snatch your packages, always makes some sort of comment and makes every interaction more difficult than it needs to be. Everyone else working here is friendly and helpful, this guy just seems to hate his job and helping others, especially women.

This post office is a big branch in Midlothian behind sycamore square! It was really busy when we…read morecame, the large parking lot was full and the lines were long, but surprisingly the line moved fast. I mailed several cards and letters at the drop off inside, but I am dismayed that most post offices no longer have outside mailboxes. Bummer. There was a large greeting card selection here, as well as a well stocked shipping and mailing supply wall. The service was efficient. Posted was the pricing for post boxes, which I haven't seen at many post offices.

They have huge turn over and more often than not, a young, inexperienced or undertrained staff. I…read morereturned an Amazon package two weeks ago and the young lady threw my boxed package atleast 20-25 feet, missing her intended sight and skimming behind the head of her colleague. The package landed in the middle of the floor, clear on the other side. It remained there until after I left. She continued to wait on the next customer. We all heard someone in the back alarmed asking what it was. She advised it was no big deal as it was only flowers. We were all pretty shocked at her performance and lack of safety and also protecting the package.

I've been visiting this UPS location on and off for over a year and never had an issue until today…read more This store has two doors, and from my repeated visits, it has always appeared that people line up based on the door they enter from. Today, when I walked in carrying two mid boxes, there was no visible line on my side, while there was a long line on the other side. To be clear: I was not trying to skip anyone. I was consciously and politely letting people from the other side go ahead of me, anyone who appeared to be there before me. I stepped aside intentionally and waited. Despite this, a woman standing in the other line made a sarcastic and humiliating comment toward me, which felt completely unnecessary and disrespectful. What bothered me most was that an employee nearby did not step in to clarify or stop the situation. Later, when I approached the counter before that lady intensionally as she made comment, the employee refused to serve me, saying I was "not following the line." If there is meant to be one single line for the entire store, that needs to be clearly communicated--especially when the layout strongly suggests otherwise and when no staff member corrected me earlier. What made this experience upsetting: * I was being polite and giving others priority, not cutting * A customer was allowed to make insulting remarks without intervention * The employee enforced the rule only after the situation escalated * No effort was made to clarify or handle the situation respectfully Policies are important, but clarity, fairness, and basic respect matter just as much. This could have been handled calmly and professionally instead of making a regular customer feel embarrassed and singled out. I hope management improves staff communication and ensures employees step in when situations like this arise.

Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.

I needed to ship 2 boxes that were about 14 pounds each. I used the online estimated cost…read morecalculator and it quoted me $111; I ended up paying a total of $114. They kept the line moving quickly and Kasey did a great job explaining the process throughout.

It is a small store, but they do their job very well. They will provide whatever you need to pack…read moreand ship almost anything. They handle Amazon returns very well, and the personnel are very helpful. Very clean, with ample parking, and they are handicap accessible.

Shay was incredibly helpful and the sweetest person I've ever met in my life. She literally made my…read morewhole entire day!!

Absolutely 5 Stars! If I could give 10, I would! I walked in and needed to print some documents…read morebefore sending them overnight. The moment I walked in, a nice lady approached me and assisted in helping me with the do-it-yourself copier. Next, she directed me to the shipping desk, where another nice lady helped facilitate my package and options. The three employees I saw were helpful, friendly, and a pleasure to talk to. And....as always, FedEx delivered! I just received notification that my package arrived safely and faster than expected!! I love the service. Thank you!!!! Well done!! I wish I had their names, but it was on February 19th, 2024 at 4:30 in the afternoon.

Allison was fantastic - quick reply, great communications, and wonderful to work with-- greatly…read morerecommended!

Every time I've needed a quick errand, the Errand Girls did the job. Extremely good service. Nice…read moreemployees!