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    The UPS Store

    3.1 (15 reviews)
    Closed 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    5 months ago

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    3 months ago

    Excellent service mailbox and all. Mgr and staff care for business documents and services. Impressive...

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    Local

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    4 months ago

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    5 months ago

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    Local

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    3 years ago

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    7 years ago

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    6 years ago

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    10 years ago

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    9 years ago

    Love this store! Jennifer and her team are always extremely helpful and friendly giving this shop a real neighborhood feel.

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    12 years ago

    Helpful 3
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    9 years ago

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    7 years ago

    Helpful 2
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    10 years ago

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    9 years ago

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    12 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    The staff is always helpful and it's a really convenient location for my business PO box.

    Mentioned in 3 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (10 reviews)

    Thank you Rob for your stellar customer service! Greeted with a friendly smile, he was patient and…read moreefficient with the service to set up my PMB. The store became busy as soon as I walked in, there was a line behind me, but that didn't change anything about the service given- I was not rushed and treated with kindness. Thank you again Rob! You have a happy business owner here!

    UPS corporate, (not this store) lost one of our packages earlier this week, which had us scrambling…read moreas a company to configure hardware, and ship it next day air with early morning delivery to this UPS store 3440. I received a call this morning indicating that the packages were delivered before the store opened, but they store did not have the packages. I spoke with an associate at the store, Mike Sutton (no he is not kin to me), who said he would do everything possible to track down our packages. He called his support contacts and they started tracking down who made the actual delivery. While waiting on the call back, Mike took matters into his own hands and started going to each business on the shopping mall to ask if they received packages earlier in the morning. Because of Mike Sutton's determination and persistence, he found our packages that the UPS driver decided to hand to a random employee taking trash out to their dumpster. Not having this equipment today could of cost of thousands of dollars and lost business. It's because of Mike Sutton and the manager Tammy that we were able to get the equipment needed and complete our jobs today. Tammy, you are doing an amazing job as a manager, and you have one stellar employee by the name of Mike Sutton. Keep doing what you are doing. Your store is by far one of the best UPS stores I have done business with. We are doing work across the South and Northeast portions of America at 120 different locations, and I have had to ship equipment every week to UPS Stores. Again, your location has been the most pleasant to work with, and the staff actual cares for their customers. Thank you again. It was a breath of fresh air to actually work with people, who care for people.

    The UPS Store

    The UPS Store

    (4 reviews)

    I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

    Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

    The UPS Store - shipping_centers - Updated May 2026

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