Fast and friendly service! Holly was awesome and I was in and out in about 5 minutes and so…read morefriendly and helpful.

I wish I could put zero stars. FedEx is the absolute worst. They lost my package over a week ago…read moreand the only response I get is through some automated email and anyone you get on the phone doesn't speak English.

ZERO Stars!!! These thieves stole my shoes! They lied and said the package was delivered. Just…read moreMINUTES later (Approximately 4) , I walked onto my empty porch to NO shoes. Worried that someone had stolen the package, I quickly turned to the confirmation of delivery photo, which was a photo of an EMPTY UPS truck! No shoes, no door, no porch, just an empty truck! (See photos below!) Someone needs to be fired, PUBLICLY, so that future clients can feel safe about trusting UPS!

UPS service has gone from okay to horrible. They absolutely WILL NOT answer the phone to help a…read morecustomer. We have ordered a fire ring twice through Amazon and both times our item has gone missing. I cannot get help finding my package. This is absolutely maddening. If I can help it I will not use UPS ever again!!!

I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

I've been visiting this UPS location on and off for over a year and never had an issue until today…read more This store has two doors, and from my repeated visits, it has always appeared that people line up based on the door they enter from. Today, when I walked in carrying two mid boxes, there was no visible line on my side, while there was a long line on the other side. To be clear: I was not trying to skip anyone. I was consciously and politely letting people from the other side go ahead of me, anyone who appeared to be there before me. I stepped aside intentionally and waited. Despite this, a woman standing in the other line made a sarcastic and humiliating comment toward me, which felt completely unnecessary and disrespectful. What bothered me most was that an employee nearby did not step in to clarify or stop the situation. Later, when I approached the counter before that lady intensionally as she made comment, the employee refused to serve me, saying I was "not following the line." If there is meant to be one single line for the entire store, that needs to be clearly communicated--especially when the layout strongly suggests otherwise and when no staff member corrected me earlier. What made this experience upsetting: * I was being polite and giving others priority, not cutting * A customer was allowed to make insulting remarks without intervention * The employee enforced the rule only after the situation escalated * No effort was made to clarify or handle the situation respectfully Policies are important, but clarity, fairness, and basic respect matter just as much. This could have been handled calmly and professionally instead of making a regular customer feel embarrassed and singled out. I hope management improves staff communication and ensures employees step in when situations like this arise.

Excellent service mailbox and all. Mgr and staff care for business documents and services…read more Impressive...

Mike and his staff in Richmond did an outstanding job for our small business. We are expanding in…read moreto overseas freight shipments, and Mike did an amazing 300 pound wooden crate for our embroidery machine shipment to Germany, but he also took the extra step to allow DHL to pickup the crate directly in his warehouse. As we are located in Williamsburg Virginia, this was invaluable. These days it is tough to find adequate service, Mike and his staff provide world class customer service! Thank you so much for all you do for our small business Mike.

Mike and his crew at Craters & Freighters did an AMAZING job. I needed a family heirloom shipped…read morefrom Richmond to Southern France. They collected it, carefully wrapped and packed it and got it on its way. When I ran into some hangups during the import process to France, Mike was available and reacted quickly to give me the information I needed to get the desk through customs. I was astounded by the care that they had taken with my old desk. I would definitely recommend their services to anyone looking for a responsible, careful and thorough shipping company.

I called Dee when my brother was approved for bond. She was very professional and polite, took the…read moretime to listen to my inquiry and explain the process to me. I explained I live out of state and she walked me through what she was going to do and what I needed to do as well as what I should expect. She knows what she's doing and she keeps great communication throughout the process Highly recommend her services Thank you so much Dee!

Just wanted to say what a great service was afforded to my by Mrs Dee of Dee's bailbonding…read more. At 3am she was very helpful in the bail process of my love one an walked me thru all the steps needed to free them from jail: She calmed my fears and assured me that everything will work out just fine..My paperwork was explained to me in details an i got copy of all the forms as she answered in my most simple questions with compassionate care..Even the jail staff was more attentive when she arrived on scene having a good relationship with the jail... Her saying (Wannabe free call Dee) is so on point that I would recommend her to anyone who has a need for a bail agent in the state of Virginia... Thank you for all that you did for me and my family...

Shay was incredibly helpful and the sweetest person I've ever met in my life. She literally made my…read morewhole entire day!!

Absolutely 5 Stars! If I could give 10, I would! I walked in and needed to print some documents…read morebefore sending them overnight. The moment I walked in, a nice lady approached me and assisted in helping me with the do-it-yourself copier. Next, she directed me to the shipping desk, where another nice lady helped facilitate my package and options. The three employees I saw were helpful, friendly, and a pleasure to talk to. And....as always, FedEx delivered! I just received notification that my package arrived safely and faster than expected!! I love the service. Thank you!!!! Well done!! I wish I had their names, but it was on February 19th, 2024 at 4:30 in the afternoon.

For the third time in the last few months, the UPS driver leaves my packages "next to my mailbox."…read more Every time I have complained that this is unsatisfactory because my mailbox is 150 feet away from my house and is a rural route, so it is right on the highway. Leaving my package "by the mailbox" is like inviting someone driving by to take it! There is plenty of room on my driveway for the truck to turn around, so there is no excuse for this. Complaints to the help desk are ineffective. Looking for corporate complaint site.

Mailed vital documents in july to passport office in sterling Va. tracking says it got to Richmond…read moreVa facility on July 9th after that my documents go dark no one at UPS can tell me anything except file a claim and because I didn't get any notification that the mail was not delivered I missed my window on my passport application, lost my money on Travel, and have no idea who or where my documents with all my information are ! No one will take responsibility not the UPS store Not Customer Service, I have all the tracking information receipts and yet it's not to be found! I paid extra and used UPS due to the sensitive information in the documents ! If anyone has any help to offer I would appreciate it! Covid came could not complete passport application, now they requested new documents I sent them they are lost I'm out about 600.00 and no passport! No documents and no one at UPS gives a

I've gone here twice during hours they claim to be open and they've been closed both times. I check…read morethe hours when I got there and even online is says "open now" but not open. Wasted time driving over here for nothing.

I live in the neighborhood and have a lot of shipments going out. This place in Walmart is a…read moreblessing. Very efficient and helping staff, I always leave with a full satisfaction.

Post National is directly across the street from our condo we've used them for passport photos,…read morenotarizing legal documents, copies, and UPS drop offs. Friendly and knowledgeable staff they come highly recommended.

This was one of the worst experiences I've had with a service provider. We came here to complete…read moreour TWIC applications, and the entire process was a disaster. Their printer was broken, and instead of taking responsibility or offering real solutions, the employee continuously made excuses and acted like it was our problem. To make matters worse, they were blatantly rude throughout the visit, which only added to the frustration. For a company handling something as serious as TWIC applications, this level of unprofessionalism is completely unacceptable.