David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!

I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

Terrible service. The woman at the register didn't greet me when I walked in the door. When I…read moreplaced my Amazon return which was in an appropriate box, she told me I could "just go scan it at the kiosk ". Then she said "whatever, I'll just take it". She proceeds to tell me my return is not in an appropriate box and that I need to purchase another box for $15. I left and drove to the UPS store on Grove Ave and they approved the box I had it in, asked no questions and gave me my receipt.

If your shipment matters, take it somewhere else…read more This UPS Store does not properly track the packages it receives. My shipment was never scanned, vanished without a trace, and the staff gave conflicting excuses. What I saw there was complete chaos -- packages stacked carelessly, no accountability, and no effort to resolve problems. Even though it carries the UPS name, this store is a franchise location and operates with no professional oversight. Do not assume the UPS logo means your package is safe here. This store should not be in Carytown considering the quality of service you receive.

Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

All the employees are very nice, great customer service. I go twice a week and its nice to see the…read moresame employees there all the time. I definitely would recommend.

This post office is a big branch in Midlothian behind sycamore square! It was really busy when we…read morecame, the large parking lot was full and the lines were long, but surprisingly the line moved fast. I mailed several cards and letters at the drop off inside, but I am dismayed that most post offices no longer have outside mailboxes. Bummer. There was a large greeting card selection here, as well as a well stocked shipping and mailing supply wall. The service was efficient. Posted was the pricing for post boxes, which I haven't seen at many post offices.

Super friendly staff, everyone greets you as soon as you walk through the door and they offer quick…read moreservice!

my recent visit presented a mixed bag of positives and negatives…read more On the positive side, the staff at UPS were notably informative and well-versed in their duties. They answered my queries with clarity and seemed genuinely committed to assisting customers. It was evident that they had a good understanding of the shipping process and were eager to share their knowledge. However, the positive experience took a downturn when inappropriate remarks were made by one of the staff members. While providing information about shipping options, the staff member made a comment that was both unprofessional and unrelated to the transaction at hand. Such remarks have no place in a professional setting and detracted from an otherwise positive interaction. Moreover, the wait time was extended by the staff member's distraction, as they were frequently scrolling through their phone and texting while attending to customers. It's disappointing when employees prioritize personal communication over customer service. This behavior not only affects the efficiency of the service but also sends the wrong message about the level of professionalism within the establishment.

Once again this location has failed us. $80 to ship something tiny and lightweight. We said no we…read moredon't want to ship it and they wouldn't give it back unless we paid $40 more. Wtf?? They literally held the package hostage and wouldn't give it back even though we didn't approve the transaction. WORST UPS LOCATION EVER. Fraud. Scam!!!

Thank you Rob for your stellar customer service! Greeted with a friendly smile, he was patient and…read moreefficient with the service to set up my PMB. The store became busy as soon as I walked in, there was a line behind me, but that didn't change anything about the service given- I was not rushed and treated with kindness. Thank you again Rob! You have a happy business owner here!

UPS corporate, (not this store) lost one of our packages earlier this week, which had us scrambling…read moreas a company to configure hardware, and ship it next day air with early morning delivery to this UPS store 3440. I received a call this morning indicating that the packages were delivered before the store opened, but they store did not have the packages. I spoke with an associate at the store, Mike Sutton (no he is not kin to me), who said he would do everything possible to track down our packages. He called his support contacts and they started tracking down who made the actual delivery. While waiting on the call back, Mike took matters into his own hands and started going to each business on the shopping mall to ask if they received packages earlier in the morning. Because of Mike Sutton's determination and persistence, he found our packages that the UPS driver decided to hand to a random employee taking trash out to their dumpster. Not having this equipment today could of cost of thousands of dollars and lost business. It's because of Mike Sutton and the manager Tammy that we were able to get the equipment needed and complete our jobs today. Tammy, you are doing an amazing job as a manager, and you have one stellar employee by the name of Mike Sutton. Keep doing what you are doing. Your store is by far one of the best UPS stores I have done business with. We are doing work across the South and Northeast portions of America at 120 different locations, and I have had to ship equipment every week to UPS Stores. Again, your location has been the most pleasant to work with, and the staff actual cares for their customers. Thank you again. It was a breath of fresh air to actually work with people, who care for people.