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The UPS Store

4.2 (17 reviews)
Open 8:30 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

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The sun in a wave of clouds shining on the best shipping location ever!
Kae J.

Now this is customer service! I had such an unpleasant experience at the UPS store in Colonial Heights that I considered just driving to Richmond and returning the equipment as instructed by the colonial heights location. Thankfully I chose to come to The UPS Store in Chester also instructed to do so by the colonial heights location. They told me although they were experiencing a similar issue with their system not working they found if they rebooted the system it worked just fine. Now that's getting down to the bottom of a problem that's affecting your store and customers! Way to go Chester The UPS Store for taking care of your customers!

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4 months ago

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2 years ago

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1 year ago

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3 years ago

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6 years ago

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6 years ago

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6 years ago

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9 years ago

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8 years ago

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14 years ago

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5 years ago

Very efficient service and my package was delivered promptly! A quick easy no-bother way to send things! Hooray for ease!

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8 years ago

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7 years ago

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10 years ago

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12 years ago

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7 years ago

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13 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

I had an large art piece to ship and Tammy was so nice while helping me.

Mentioned in 2 reviews

Read more highlights

The UPS Store

The UPS Store

(4 reviews)

I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

Estes Express Lines - Third door that Estes destroyed

Estes Express Lines

(12 reviews)

If I could give them a zero I would. They lost a 10' package and told me that it was delivered and…read moreit was not. I called customer service and they said that it would take up to one week to find the package. Crickets. I called back and was told that they were looking - I am confident that Estes lost the package. They suck.

I ordered 48"inch bathroom vanity from Vanity Art (NY) a 3rd party on Amazon web page and they use…read moreEstes Express for their shipping needs (since it's a 3rd party)Vanity Art paid a "residential delivery fee to Estes express to deliver vanity to my address.Estes arrived @ my address and was unloading without signature or inspection of $1,400 Vanity and dropping it on road side/drainage culvert.The very end of my gravel driveway - where gravel meet road (state road property!!) was Estes drivers idea of home/residential delivery! Estes explanation of drop was - we don't deliver to residential with gravel driveways-item must be dropped at street.This shipping company has been in business for 90+ years and apparently they are unaware of a "all terrain pallet jack" for delivery to driveways with gravel.Estes had a litany of excuses why they could not deliver to my property (beyond drainage cuvert)- - no piggie back,no co driver,no smaller trucks,no pallet jack that can navigate gravel,no driver cannot back truck up into driveway making a 5 point turn etc....The delivery of 4'ft bathroom vanity was overwhelmingly vexing of a challenge for this 90 yr old freight company.Finally making a last ditch polite phone call to Richmond based office and sharing the pro#( acronym for professional:Not!) the employee asked me to get a truck/or did I have a truck to come and pick it up --- and this is a want to be residential shipping company?

The UPS Store - shipping_centers - Updated May 2026

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