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    The UPS Store

    4.2 (17 reviews)
    Open • 8:30 am - 7:00 pm
    Updated 1 month ago

    Services - The UPS Store

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    Reviews With Photos

    The sun in a wave of clouds shining on the best shipping location ever!
    Kae J.

    Now this is customer service! I had such an unpleasant experience at the UPS store in Colonial Heights that I considered just driving to Richmond and returning the equipment as instructed by the colonial heights location. Thankfully I chose to come to The UPS Store in Chester also instructed to do so by the colonial heights location. They told me although they were experiencing a similar issue with their system not working they found if they rebooted the system it worked just fine. Now that's getting down to the bottom of a problem that's affecting your store and customers! Way to go Chester The UPS Store for taking care of your customers!

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    9 months ago

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    Local

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    3 years ago

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    Local

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    2 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    Local

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    9 years ago

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    Local

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    14 years ago

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    6 years ago

    Very efficient service and my package was delivered promptly! A quick easy no-bother way to send things! Hooray for ease!

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    9 years ago

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    10 years ago

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    7 years ago

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    13 years ago

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    8 years ago

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    13 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “I had an large art piece to ship and Tammy was so nice while helping me.”

    Mentioned in 2 reviews

    Read more highlights

    Office Depot

    Office Depot

    (8 reviews)

    $

    I had one of the worst customer service experiences I've ever encountered at the Chester Office…read moreDepot. On July 11, my husband dropped off a FedEx envelope containing very important personal mortgage documents. When he approached the copy/print counter, the employee was on their cell phone and simply told him the package would be picked up on Monday since FedEx picks up every weekday except weekends. My husband was given a receipt with the tracking number, so we assumed everything was taken care of. Several days later, on July 16, I discovered the package had never been scanned. I called the store and spoke with a customer service manager, who has always been pleasant to work with. He informed me that our envelope was still sitting on the counter, despite FedEx having made pickups every day that week. He said he would contact FedEx and call me back. Because my mortgage lender needed the documents by the 15th, I also asked if they could be upgraded to overnight shipping. He wasn't sure but said he would look into it. I never received a return call. Around 4:50 p.m. that afternoon, I went to the store myself. The manager on duty, Ray, greeted me by saying, "It's not our fault. We're not responsible. You need to contact FedEx." There was no concern for the situation and no attempt to help. When I asked why no one had called me back with an update, his response was, "For what, to tell you nothing?" That level of customer service was shocking. I explained that keeping customers informed is simply the right thing to do, especially when the store is offering a shipping service and someone's important legal and financial documents have been sitting there for nearly a week. I asked if the package could at least be overnighted since the delay had already caused us to miss our deadline. Again, I was told I needed to deal with FedEx myself. What disappointed me most wasn't even the mistake--it was the complete lack of accountability, empathy, or even a simple apology. At no point did anyone say, "We're sorry this happened." Instead, every response was about why it wasn't Office Depot's responsibility. Frustrated, my husband requested the envelope back. We immediately drove it to the local FedEx Office, where it was accepted and shipped that same evening without issue. Before leaving, I asked Ray for his name and the Office Depot customer service number. Instead of providing Office Depot's customer service information, he handed me FedEx's phone number. The situation became even more unprofessional as my husband and I were walking out of the store. We were no longer speaking with anyone when Ray loudly yelled across the store that he would be contacting my employer because I was wearing my work shirt. I stepped back inside and told him that was perfectly fine, because I had done nothing wrong by expecting respectful customer service and accountability.

    Horrible customer service. I entered the store at 5pm and was told by Ryan and Matt that they…read morecouldn't help me print anything because they didn't want to. Why are you here!?

    The UPS Store - shipping_centers - Updated September 2026

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