Returned an Amazon pkg and the scanning machine is A-MAZ-ING. Had to go back 2 days later to repeat the process and the gentleman using the machine said "Mam, I'm gonna be awhile" (he had a lot). I looked over at the gal working behind the counter thinking maybe she'd get up off her butt and take care of business, but she just looked at me. After waiting a CONSIDERABLE amount of time she finally spoke and said "You need a receipt?" Probably should have gotten one but I'd already been there long enough and there was already someone waiting behind me, so I said "No". She nodded towards the counter and said "Leave it there." Hope she enjoys my return 'cause she could certainly help herself to it since I have nothing to show for it. My humble opinion is - customer service lacking.....a machine can't make up for that! read more

I took in an Amazon return, wrapped with appropriate paperwork. I am a cheerful polite person, but I was treated with hostility by the rude woman who grabbed my package and acted like i was an inconvenience. i was polite and thanked her, but I'll never go back read more

Worst customer service ever! Had a package delivered through USPS and for whatever reason did not get handled by an associate who should've created a label so when I went to pick up my package they sent me to USPS. Went to USPS and got directed back to UPS because their system showed UPS had it. Went back and sure enough they had it without confirming anything from me the first time. It isn't my fault there was no associate there to receive the USPS package to create a label and 2 associates the whole time we're arguing about it all when it was a miscommunication between UPS and USPS, NOT the customer. read more

I like that they've worked out the process for returning Amazon packages at UPS Stores. It is quick and speedy and efficient. And if you've done it right, you'll have your credit immediately. Today's visit was fast. I handed over the package, they scanned it and handed me a receipt. Super easy and service with a smile. [Review 18089 overall - 1370 in Virginia - 1611 of 2022.] read more

The UPS Store - The UPS Store, Colonial Heights VA - Shipping Centers Near Me - Colonial Heights, Virginia

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Today I needed to return two packages from Amazon and as soon as I walked in to the business the gentleman working brought me over to his computer. He scanned my two codes, provided me with a receipt, and there was no cost. The whole process took two minutes max. I was worried at first there would be a wait or more to the return but he made it a breeze. I struggle with social anxiety so I'm very thankful he made the interaction quick and easy. Thank you for a great service! read more

Very clean store. Convenient hours. Quality service. Attentive staff. Professional through and through. I like that my frequent recipient's information is kept in their files. Saves me a lot of time. read more

Fast friendly service. I was in and out of the store in less than a minute. Stress-free.

Fast and friendly service . Mission focused staff while still being professional and polite. Thank y'all.

Its a great place. I take my Amazon packages there and it gets done in a second. There is times where I have to wait due to it being full but that's no problem! The staff is friendly and very helpful. read more

I had Amazon returns and Elijah helped me so much!!! Service was fast and the facility was clean and orderly! I would definitely return! read more

The UPS Store - Elijah was an EXCELLENT help!!!!!! - Shipping Centers Near Me - Colonial Heights, Virginia

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If I could give a negative star I would. I used to love this store because they always assisted me to send my Solider, who is stationed in Ft. Wainwright in Alaska care packages. I paid 112.00 to send me Son his Christmas package and was very confident that he would receive it. But it was not deliverable at least that it what I was told by an employee. She was kind and told me she would get her manager to contact me considering a refund. After a week, I returned to the store and to my surprise, I encountered the nastiest "manager" ever. She stated we do not have refunds. She I asked why did the previous employee say to me that she would speak with you concerning my refund. But I did everything I did in the past and there was no problem not now it can't be delivered. I asked for her boss's contact info so I could speak with someone else. She said he does not speak with customers concerning refunds. It is a bigger issue for me because my son looks forward to his care packages because he is miles away serving our country so the less I try to do is make sure his packages are delivered. I used to depend on my local UPS store in Colonial Heights but I was not treated right. read more

I called today because "supposedly" UPS will pick up a Comcast return, well that's not correct! The gentlemen that answers had a tone of "lady you're bothering me" and sounded disgusted he was even there. So much for a cheering disposition in customer service. read more

Every ad they have online states that they do notary services yet they don't. They said that they don't do it anymore as of May 2016. They said it goes for all their stores. Would've been nice to know that before I wasted my time driving here. Had to end up calling a mobile notary. What a life saver she was. Please update your ads!! read more

The UPS Store - They do NOT offer notary services per their employees! This needs to be updated. - Shipping Centers Near Me - Colonial Heights, Virginia

I have tried unsuccessfully for a week to return a modem to Xfinity. Every time I go to this location the "system is down". You would think that they would have some one come fix the system if it keeps going down. What I want to know is when Xfinity tries to charge me for a no return fee on equipment will The UPS Store be providing the refund due to their service not being available? There has to be someone who can help me! read more

Ky helped us today and she was so helpful! Great employee you have in that one! Bringing in a large package for a return today and the bottom fell open right in the middle of the road out front. We managed to get it in the door and she was immediately ready to help out! Made an already stressful situation so much easier for us! Thank you Ky! read more

Great staff! Surprised to see everyone in good spirits with nonstop business after the holidays. They helped me with my large box and was quick to assist! Lines are long would be great to have another location possibly in Petersburg. read more

fast and friendly team. overall a very acceptable service, especially as hectic as it is this time of year. great job.

I just had the most unprofessional experience that I have ever had with ups. I have preferred this particular location over stores closer to me because I usually receive polite and expedient service. Not today though. The disrespectful boy who was at the register would benefit from more training. read more

I went there yesterday at 10.30 am and there was a sign saying open late for family emergency. It would have been good to put in the ups website so people do not drive all the way there to find it is not open. read more

UPS does what it was intended to do... Take your stuff and ship it where it needs to go. This location offers some mail boxes and some shipping supplies for sale (boxes, envelopes, stamps, labels, ect). Most of the staff is friendly but like most people depends on the day they are having. This is usually a run in and run out stop don't expect to wait very long of at all when you visit. Also they are set up to do USAA bank deposits (if you don't know don't ask). read more

The UPS Store - Shipping Centers Near Me - Colonial Heights, Virginia

I use this UPS Store location frequently for Amazon returns. The service is always fast and great! I'm greeted with a smile, quickly helped and on my way! I appreciate being treated like I matter! I also appreciate no judgment about how much I bring in, haha! read more

I want to let you know about the excellent service I received yesterday, October 16th. I was sending a box of goodies to my grandson at VA Tech and needed a little assistance. I was pleasantly surprised by Cheryl who was eager to help. She provided options for me to choose from. I thanked her for her courtesy & kindness. You have a great employee there! I told her I'd be back! The package arrived today and made him so happy since this is his first time away from home! My daughter & I couldn't believe it got there so fast! Thanks again! Jeanette Gibson read more

If you need UPS services - GO OUT OF YOUR WAY TO VISIT THIS STORE!!! The Colonial Heights store is the BEST!!! I have visited others and NONE come close to the PLEASANT atmosphere of this one!!! I wish I knew individual's names at this store to personally thank each of them - but I don't. Doesn't matter!! There are TWO gentlemen (and I mean gentlemen - which in this day and age is a breath of fresh air!), ONE girl (I hate to say this but is pregnant - this was my way of identifying her, and the MANAGER!!! Clearly someone knows how to hire staff. They go completely ABOVE AND BEYOND and OUT OF THEIR WAY to provide a pleasant, helpful and EFFICIENT environment. I NEVER mind having to take care of my UPS duties. THANK YOU COLONIAL HEIGHTS STAFF - Today and ALWAYS!!! Give this staff a RAISE or a BONUS or some sort of dues! read more

BEWARE!!!!use at your own risk!!!!!!! Please do not use this business. After all the publicity of hiring employees who stole peoples phones. The owner told me they cleaned house. I had someone drop off a package, scanned received at the UPS store, and the package is nowhere to be found. They have cameras but conveniently they do not record. Why rip off customers? There response was call ups and get $100.00. read more

Staff is always helpful. They try to get customers out the door quickly. Enjoy using their services.

I was just there about 45 minutes ago to ship a small 2lb 3oz box to TN. Said it would be over $31 via UPS, or $19.50 something through USPS. I balked and took it to the post office myself who charged $10.05 for 2 day priority with tracking and insurance. I get charging a small markup I guess for your troubles but a 95% increase is ridiculous. Not to mention the liability waivers you make people sign for sending via USPS. Definitely lost my confidence as a business. read more

VERY POOR CUSTOMER SERVICE. I had a prepaid package to drop off and there was a long line. The manager wouldn't let me just leave the package even though I didn't need to sign anything or get a receipt. I had to leave and make a second trip later when I had more time. read more