My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

The woman behind the counter was so rude. There were 3 people in the store. She roughly directed us…read moreto use the self-help kiosk. I went over to use it and the computer asked "does your item fit in the plastic bag?" It didn't, so it directed me to go back to her. She then rudely demanded that I hand over the items and didn't look at me the entire time. She treated me like I was an interruption of her day rather than the purpose for her to be there. This chick doesn't seem to realize that she has all the control here. Nobody moves until she gets to them. The ball is all in her court, and she's treating us like we're the problem. I get that some people have issues, but don't take it out on other people. The UPS Store is ALWAYS like this. It doesn't matter which one I go to. I suspect it has something to do with the work culture at UPS. When I have a choice to go elsewhere, I do.

David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!

The UPS store at Short Pump was a fabulous resource for me. I had my mailbox there for 8 years…read more Not only could I do all of the "regular" UPS stuff there, they were always friendly and with a smile. The regulars knew me, and if not with other clients, would often surprise me with my mailbox mail waiting for me as I walked in the door. Talk about 1st class service!! Susie Galvez A Very Satisfied Client

Pretty bad. I usually love my UPS experience. The people here don't exude enough expertise,…read moreconfidence or courtesy. I had three packages ready to send with two labels printed. I waited 20 minutes in line, then got rude comments from the guy when I grabbed tape for another customer. Then when it was my turn, he was distracted helping the other agent the entire time. Everyone was frustrated there. I hate being critical but they need some training and a sense of urgency here.

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

Shipped a couple of boxes from VA to TX using the UPS Store. I needed to update the address based…read moreon my daughter's new apartment does not accept direct shipments. They need to go to a third party company address called a Fetch address. Reached out to UPS to make the change. UPS could not make the change because the UPS Store takes over the shipment and marks them as restrictive. This prevent the person that is actually shipping the package to make any changes. UPS said that only the UPS store can make the change. Went back to the UPS Store to get the address changed, they would not do it. The employees was very rude. Very bad customer service. Even called up UPS customer service to have them tell the UPS Store person that they could make the change. But the UPS Store would still not change it. Then I found out that the UPS Store is not part of UPS. They are two separate companies. Each UPS Store location is also privately owned. I now know to avoid the UPS Store at all cost. You learn from experience. It is sad to say that the usps has better customer service than the UPS Store. Hopefully this helps other people not experience horrible customer service and rude employees.

People here are usually SO nice, but... I guess Julia had a bad day. It happens to all of us. But…read moreno need to take it out on customers. I was the only person in the store besides her, and I stood at the counter without being acknowledged while she repeatedly walked in and out of the room, moving boxes around. Literally did not look at me or speak. Not even, "I'll be right with you," after she walked AWAY from the counter when I approached. When she finally came to the counter, I told her I was emailing a shipping label to the store. She looked in the computer and almost immediately said, "it should have been here by now." (Implying that I hadn't sent it correctly?) I showed her in my phone that the email was sent to the store's email address. She went back into the computer and found it, told me the price to print it and said "cash or card?" I swiped my card, which didn't work, so she rolled her eyes at me. I stuck the card into the card reader, it was approved, and she practically threw the receipt at me. Everything she said to me was in an accusatory tone, as if I didn't know what I was doing. I also showed her a QR code for an Amazon return and she told me I wasn't holding my phone right. Then she grabbed my phone out of my hand to enlarge the code. I could've done that but she didn't ask me to. Overall, just very huffy and inpatient and seemed bothered to even have to speak to me (or maybe to customers in general). Again- Julia, I'm sorry if you had a bad day, but being rude to customers (who may have also had a bad day and are still being kind!) won't help your situation.

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

The employees are Extremely patient with the customers. They are able to service customers quickly…read moreso lines move fast. The manager Kai is truly supurb. Her employees have even mentioned that she's an incredible boss. That says something. I can't recommend this location of the UPS enough.

Not open during stated business hours, employees close down store at random times when their…read morewebsite and sign on the door says they are supposed to be open.

Post National is directly across the street from our condo we've used them for passport photos,…read morenotarizing legal documents, copies, and UPS drop offs. Friendly and knowledgeable staff they come highly recommended.

I don't usually write Yelp reviews, but I've been going to Post Nation for the past 3 years and…read morehave had nothing but excellent service. They've helped me with UPS, FedEx, and DHL shipments/returns and are always speedy and helpful. They offer so many services and are just the best