My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

The woman behind the counter was so rude. There were 3 people in the store. She roughly directed us…read moreto use the self-help kiosk. I went over to use it and the computer asked "does your item fit in the plastic bag?" It didn't, so it directed me to go back to her. She then rudely demanded that I hand over the items and didn't look at me the entire time. She treated me like I was an interruption of her day rather than the purpose for her to be there. This chick doesn't seem to realize that she has all the control here. Nobody moves until she gets to them. The ball is all in her court, and she's treating us like we're the problem. I get that some people have issues, but don't take it out on other people. The UPS Store is ALWAYS like this. It doesn't matter which one I go to. I suspect it has something to do with the work culture at UPS. When I have a choice to go elsewhere, I do.

David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!

Pretty bad. I usually love my UPS experience. The people here don't exude enough expertise,…read moreconfidence or courtesy. I had three packages ready to send with two labels printed. I waited 20 minutes in line, then got rude comments from the guy when I grabbed tape for another customer. Then when it was my turn, he was distracted helping the other agent the entire time. Everyone was frustrated there. I hate being critical but they need some training and a sense of urgency here.

t 62, I have encountered my first instance of blatant antisemitism, which has left me sad, angry…read moreand offended beyond imagination. The UPS store at 3420 Pump Road in Short Pump has a manager who refused to ship a package to Israel, a decision that was not aligned with company policy. Upon contacting the owners and confirming that this was a personal choice made by the manager, I was disappointed to find that no action was taken. Moreover, after sharing my concerns with the owners, whom I believed were committed to not condoning antisemitism, I have been ignored. Having been a loyal customer with a PO Box at this UPS store for over 10 years, it is concerning that they do not value our loyalty or seem to care that they employ someone who would engage in such behavior. If they hate Jews and Israel, who will the discriminate against next??? Needless to say, we have moved our POBox to a very friendly PakMail business in Manakin Sabot. I'll never understand those who hate Jews and Israel, for no reason at all. I've been in business before and it's not my nature to put up a post like this but have been left with no other option but to share my experience. Friends, please beware of who you do business with!!!

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

I went into this store for the first time earlier in July. I had the best experience there…read moreparticularly due to the best counter person ever, Robyn! I was rushing trying to mail a package on my lunch break and she made the transaction go oh so smooth. I never want to go to the post office again! Lovely and courteous and knowledgeable, she made my visit one to remember! Please visit and look for Robyn when you do! Gleeful in Glen Allen!

Shipped a couple of boxes from VA to TX using the UPS Store. I needed to update the address based…read moreon my daughter's new apartment does not accept direct shipments. They need to go to a third party company address called a Fetch address. Reached out to UPS to make the change. UPS could not make the change because the UPS Store takes over the shipment and marks them as restrictive. This prevent the person that is actually shipping the package to make any changes. UPS said that only the UPS store can make the change. Went back to the UPS Store to get the address changed, they would not do it. The employees was very rude. Very bad customer service. Even called up UPS customer service to have them tell the UPS Store person that they could make the change. But the UPS Store would still not change it. Then I found out that the UPS Store is not part of UPS. They are two separate companies. Each UPS Store location is also privately owned. I now know to avoid the UPS Store at all cost. You learn from experience. It is sad to say that the usps has better customer service than the UPS Store. Hopefully this helps other people not experience horrible customer service and rude employees.

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

The employees are Extremely patient with the customers. They are able to service customers quickly…read moreso lines move fast. The manager Kai is truly supurb. Her employees have even mentioned that she's an incredible boss. That says something. I can't recommend this location of the UPS enough.

Not open during stated business hours, employees close down store at random times when their…read morewebsite and sign on the door says they are supposed to be open.

Meh. Nobody loves going to the post office, do they? I never seem to have a great experience there,…read morebut it's a necessary evil. On my most recent visit, the self service kiosk wasn't working, so I had to stand in line to mail my letter. While I arrived prior to 5pm, I experienced the employees being very rude to folks who arrived just after 5. While I understand that the line has to be cut off, a little customer service and niceness goes a long way. Instead of yelling "WE'RE CLOSED" and making hand gestures, they could have put a sign on the door or nicely said that they are closed and to come back another time. Just my two cents!

This is an ongoing issue with packages not being picked up that were scheduled for pick up. I run a…read morebusiness from home, and I need to be able to rely on the services provided by the post office. I have put in two official inquiries and nobody could tell me why my packages were not getting picked up on fon du lac. I have even put notes in the mailbox for the carrier asking them to please pick the packages up. Smh. I called the local branch several times and nobody answers the phone. I went there in person on Tuesday 8/4/26 to drop off the packages that weren't picked up the day before. I spoke to a supervisor, but she didn't take down my information, so I wasn't very confident that she was even going to look into it. While I was waiting to speak with her, there was another lady speaking with her who put her small children on top of a very high round table in the lobby. It is about 4.5 to 5 feet tall with a concrete floor underneath, and she had placed her two young children up there unsupervised. I was concerned the kids would fall off the entire time, yet the supervisor allowed it. I was about to go over there and stand by them to make sure they didn't fall, when the mother finally came back to attend to them. The table is part of the self-service kiosk where customers prepare their parcels; it's not a place for children to play or sit upon. It was a hazardous situation for those babies. That being said, when I do have to go to the post office, the ladies at the front are mostly polite and professional.