I always brace myself when entering a post office with an expectation of a lag in technology, unmotivated workers, lack of understanding about customer service, dismal, unattractive interiors. Boy, was I surprised when I walked into the Main Street location! The attendant there (I've since learned that her name is Dee) greeted me with a smile, serviced me with the brightest of attitudes and was genuinely helpful. I've returned many a time after that (it's the nearest) on mud-rainy days, gloomy and or snowy days and Dee's always a bright light. That's something we should bottle and scale. read more

This place cant even make change a 10 dollar bill for some stamps. They run out of my favorite forever stamps. The people who work there are very nice. Parking is at a premium. The lines can be long, so if your stuck at a meter bring your own quarters. read more

The postmaster responsible for this location is Clara Stevens. It's hard to imagine she is not aware of the massive number of customer complaints about poor service. Other POs in proximity to this location got pretty dismal reviews as well so poor customer service must start from the top. I shipped a package in September 2018 and it never reached it's destination. For the next 3 months each time I tracked the package it was in Pittsburgh. Now it saids the information for the tracking number is not available A claim was opened on Nov. 5, 2018 then promptly closed on Nov. 6, 2018 but the package was not delivered to its destination in Lithonia, GA nor was it returned to me. It did little good for me to purchase supplies from the PO. Improve your service or close. read more

This is my favorite post office in the Chicagoland area. That may be a weird thing to say, but it's true. The place is rarely crowded. Service is fast - unlike at the downtown Chicago post office. It's also dimply lit, which is good for privacy/not feeling like the world is watching you mail something. read more

USPS - Post Offices Near Me - Evanston, Illinois

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Unlike another patron of this Post Office -- I find it to be really awful. Service is absolutely terrible. Picture this: it's Monday morning at 8:00a.m. and you're on your way to work. You stop by your neighborhood post office to mail a package and guess what? There's 15-18 people in line and 1 or 2 windows open! I mean, really. This isn't acceptable service. The ONLY reason I gave it two stars versus one, is because often the service at the windows (once you get there!) is good. And please don't get me started on my mail carrier from this post office. He's the worst I've EVER had in my life. Even Chicago mail carriers are much better than this guy. I've reported him to his supervisor 3 times. Did anything change -- NO. read more

Quite possibly the worst post office in Illinois. A huge building that is so understaffed, with 8 possible windows to use, only 1 is typically staffed. Unless you get there when they open, expect to wait 15 minutes to a half an hour. The self service section is so limited, with the exception of buying letter stamps, it's practically useless. An otherwise beautiful municipal building built post 1929 stock market crash, is under used due to poor staffing. The staffing probably reflects the fact that USPS can't afford to hire any additional clerks, but with service like this, expect it to only get worse. For a much better postal experience, I don't mean getting shot, travel up to Wilmette post office to avoid the frustration of waiting. read more

USPS - Typical line, usually 15-20 people waiting - Post Offices Near Me - Evanston, Illinois

Bad parking, long line and very very rude employee. Good thing is you can use the automated system read more

I thought the Post Offices in Chicago were slow, but this one takes the cake. Slow, rude and unprofessional. Nice, big and pretty facility inside, but the workers have 1 foot in a banana peel and the other in a grave. Hurry up, please! This place is too slow. Unbelievable. read more

The worst of the worst!! Slow, inconsistent workers, who give you an attitude when you ask for prompt service. The line was literally out the door today. Only one person at the window when they know good and well the holiday season is busy. I waited over an hour to get my package because I really needed it. What a freaking joke! read more

Yeah I know it is our local post office and all however but there always seems to be a line in this building and never enough tellers to help with the customers. I remember back in the day they would have at least 4-5 teller booths open however now they dont, it is only like one that is open, which makes it tough for the people who need to ship things quickly. It would really be helpful if someone could help with this issue they have there. Thanks read more

I've accumulated a horror story or six regarding the Evanston post office, but today they've opened a whole new story line. I had a package coming in, and the tracking information went from "Out for Delivery" to "No Access". This is for a single-family home with the mailbox on the outside wall, a storm door behind which postal delivery people have in the past slipped a thin parcel, a front porch which has a long history of being available to put a box on from time to time, and a doorbell which is there for the sole purpose of allowing someone standing on the steps in front of the door to announce their presence to the persons present inside the house. The concept of a postal delivery person NOT BEING ABLE TO TRANSPORT HIS/HERSELF FROM THE SIDEWALK TO OUR FRONT STAIRS AND THUS GAIN ACCESS TO OUR MAILBOX has to involve a three-foot dog leash tied to the mail truck's driveshaft, a Hefty trash bag full of nitrous, or a level of don't-give-a-f##k previously unreported within the ranks of the USPS. read more

This place has very unprofessional employees, i've had issues with packages at least 4 times through the year i've lived in evanston, so far. lost packages and mis-delivery constantly. read more

On 4-17-17 had a horrible experience at the main post office in Evanston. At 9:00 am I called the post office to inquire about renewing my passport. The clerk told me I could get passport service until closing time of 6 pm. I show up at 4:30 pm. One window clerk tells me they don't do passports on Mondays. A second window clerk tells me that I must make an appointment to get passport services. I head over to the Devon post office. ( NORTHTOWN) One female worker takes my passport photo. A window clerk helps me fill out the proper form and mails it for me with tracking. This branch performed excellent service. The Evanston branch should be investigated. They were horrible. read more

Too many slow and aloof personnel at this location and the more they raise the stamp prices, the longer you have to wait in line. Very inefficient and a dread every time we go in this place. Stay away if possible. read more

I've been pretty sure for awhile that my mailman just doesn't deliver mine or my neighbor's mail like, half of the week. We'll both randomly have no mail for multiple days, then have a stuffed mailbox. Got this confirmed when I had a package that their tracking service said was confirmed delivered and definitely wasn't. Their service in the post office itself is quite slow and unfriendly as well, so there's another plus. read more

This has to be the worst post office, I receive my certified mail 16 days later, even with a tracking number, it's constantly lost for days without explanation, It's impossible to talk to anyone there as well. I wish they could get investigated by a someone who cares. This is an example why USPS loses billions of dollars and also why Amazon is going to deliver their own packages. Davis Street post office sucks big time! read more

Some of the window clerks at the Davis Street branch of the Evanston Post Office are exceedingly rude, and act as if they're doing you a major favor just by being there. The last three times I've gone there, one of the clerks wasn't wearing a mask. After the first time I witnessed this, I called the Davis Street branch and asked the person who answered the phone if the window clerks were in fact required to wear masks. She answered in the affirmative. Apparently some of the clerks hadn't gotten the message. read more

I've been running an at home business for over 5 years and RELY on the post office to ship packages to my customers. I've never had a package go missing until I started using this branch when I relocated to Evanston. 5 packages worth over $100 each, GONE. Even after an item is "scanned" and not left Evanston they still can't figure out where it is. Tracking numbers are useless if it doesn't get picked up at the next stop on it's travels. I have heard horror stories about Postal employees stealing packages. Especially the First Class packages, which is the bulk of how people mail items. This place is a hot spot for that sorta activity. THIS PLACE NEEDS TO BE SHUT DOWN or INVESTIGATED. Never again will I use them. BE WARNED!! read more

It's funny that everyone rates post offices as the WORST EVER!. because one has to wait more than 10minutes to mail something. I think typical of most post offices, is that they are understaffed!. knowing that, I try to avoid them in the mornings and right after 3:30pm, if I can help it. I went in to apply for my daughter and I's passports and had made an appt. knowing this, I think they could have added a 3rd person to help move the line along(esp since rush hour was about to start) but that didn't happen until much later, when the queue then got quite long!. Other than the wait, the lady was quite lovely and was patient with me. I overheard another customer tell one of the ladies " I know you don't care, but I have been waiting 20mins" the service lady, calmly responded with "I don't know why you would think I don't care, I am here to do my job and i am here to help". That was just lovely! read more

I would give negative stars if I could. My son acccidently dropped off a UPS package at this post office. As soon as he told me I went down to collect it (about 3 hours later). I waited in line for 20 minutes to get to the window. The clerk reluctantly spent about 20 seconds looking around this VERY large facility and then told me it wasn't there and 'must have gone out' on a truck. I went back the next two days to try to speak with someone who cared and no one did. The package, which had valuable contents in it (an Amazon return) "disappeared." Im sure someone concluded that there were valuable electronics in it as it had a lithium batter sticker and took it home. Its been over a month and the package is gone along with my refund (no fault of Amazons). The lack of care or professionalism is typical of this office. Go to the Central Street one if at all possible read more

Postal carrier LAWRENCE CADE in Evanston has cost us close to $1000 in packages he claims were delivered. They weren't. This is an on-going problem that never gets addressed despite filing numerous complaints, going in to the Post Office on Oak St., speaking with MS. EVANS ("PostMaster lol") who refused to give me her supervisor's name and said her supervisor refused to come to the phone. MS. EVANS was rude and argumentative. I was told to call LAVERNE MORGAN HILL at 414-287-2507. Can't file USPS complaint on line as the URL isn't working, of course. Will file a complaint with Inspector General since nobody at the post office cares. We were told LAWRENCE CADE gets complaints filed against him "all the time" and since he makes $100,000 per year he has no reason to take anything. I will need a FORM 95 sent to me to begin the formal process of recouping our financial loss due to the awful service and lack of response, assistance or any decent customer service read more

Maybe the worst post office in greater Chicago is right here in Evanston! 20-30 minute lines are required and usually exceeded even at the very slowest time of day. Once you actually get to the window expect an unfriendly, unhelpful and frustrating interaction. How an entity can survive like this in the modern world is a true phenomenon. read more

If I could give zero stars for this post office I certainly would. Outside of the City of Chicago and State of Illinois this place is probably the third worst, most corrupt place to exist on Planet Earth. Seriously, this place would have been out of business decades ago if it was part of the private sector and not a government agency. If the locals haven't noticed how credit cards and birthday and holiday cards are mysteriously torn on the corners almost without fail on these particular items vs. attempts to open the usual junk mail that arrives then you are not paying attention. I have been victim to this mail theft and have asked friends and relatives to never send gift cards, checks or anything in an envelope that looks like a greeting card as it will always be pilfered before it even makes it into my mailbox. You will never get the same answer twice from any employee that works there and the post master is of little use in running a tight ship at this place. They are always understaffed and the wait times are ridiculous. They seem to make it their mission to help as few people as possible and be as little help as possible and even rude if they can come up with the energy to be so. If you have a question you are better off with an internet search as to inconveniencing any employee here. The latest sham they pull is to hold packages that are to be delivered at your doorstep for you to come stand in the line on your precious Saturday to pick up. They even lie about the attempted delivery times. A package was "attempted delivery" at 10:30 in the morning when I was in fact home to accept a delivery at that time. There was no notice placed on my door. Then a text message comes from Amazon saying the package was delivered. Later in the day around 5 p.m. when the mail finally is delivered, a little "attempted delivery" slip is included in the pile of mail. What a joke. That was last week. This week I get my text that my Amazon order has in fact been delivered. I text my husband who is home that day to please bring it inside for me. It has not been delivered. At this point I am not going to spend my Saturday in line at the post office if they plan to pull one of their false "attempted delivery" notices in my mailbox tomorrow. I have contacted Amazon to never send anything USPS through the Evanston post office ever. I told them to cancel my order and place it again and send it UPS or Fed Ex as they have dependable trustworthy people to make sure my Amazon Prime deliveries actually arrive in the promised 2 day express delivery. As far as any other walk in service I go to another branch because who needs the aggravation! This place is to be avoided! read more

I only needed to drop two packages off in the self-service parcel drop-off. Both were locked at 1pm on a Monday. Whaaat.

The people here are incredibly rude. I called in about a package and they yelled at me on the phone. They promised to redeliver my package but never did. I had to call several times to even get through to anyone that can help - many times they put me on hold for over 15 minutes and eventually hung up on me. read more

The main branch of the Evanston post office is so rude that I have been forced to ship from other locations. The post office refused to deliver boxes to my home in 2009 and I was required to retrieve them in person, during which I was berated and insulted when I complained. I did my best to avoid the office for a long time afterwards due to this behavior. Six years later, it was convenient for me to use this location again. What a mistake. I accidentally ordered 2 identical items ($100 diaper bags) from a major online seller and had to return the duplicate item. I showed up with the box unsealed and my own tape, as I had to put the instructions for mailing in the box before sealing. One postal worker approached me and was angry that that box was unsealed. (I had just gotten to the counter portion of the line and had at least another 10-15 minutes to wait). I followed her instructions and sealed the box. When I got to the window, the next postal worker I interacted with refused to take the box because it was "leaking." Although I hadn't even noticed until she pointed it out, the box had discoloration on it from the original shipping of the box. I tried to discuss it with her, but she refused and told me I had to buy a box from them. Throughout this encounter, the postal workers were rude, referred to me as "sweetie" and impolite. I left and paid three times the amount at the UPS Store. The man at the UPS store was polite and took the box without question. DONT USE THIS LOCATION. These are the most rude postal workers I have ever encountered and it's not just a one-time occurrence. read more

I would give this place zero stars if I could. Every time I go to the post office I end up waiting for an hour, but I've gotten used to that. I called today to ask about a package that was supposed to be delivered today and this stupid lady put me on hold for fifteen minutes, so I hung up. I called back - she puts me on hold again, but comes back a few minutes later, tells me to hold on once again and ends up telling me she can't help me. I don't have time for this kind of stuff. Staff should be properly trained and be more efficient. read more

Kill me as I wait here for hours writing this incessantly uninformative review. Completely unhelpful service. 3-4 counters but only one is open. Complete waste of my time. The phone service is incredibly rude I'd feel more welcome than Obama giving a speech in Alabama. read more

The parking is limited and you have to have change for the meters if it is during business hours. The outside boxes are not conveniently located; they are not true "drive-ups"-- unless you have a passenger in the car, you have to park and get out to drop the letters in the boxes. The lobby has standard business hours and has lots of nice big individual tables to finish packaging things or addressing envelopes. They also have a couple kiosks that you can purchase stamps at and a package drop which awesome if you pay/package ahead of time and avoid the lines.. And that is the main problem-- the lines. If you DO have to speak with an employee behind the counter, be prepared to wait in a LONG, slow-moving line. read more

One employee named D'Andrea was so amazing. Her smile won me over and she went out of her way to make my day and treated me like was a customer at Nieman Marcus. She was sincere. I had been a bit stressed today and she picked on it and made me smile. I love the Evanston Post office because of this woman! She should teach a customer service course! I wanted to review her on the USPS website but the Post Office website is in need of a more user friendly update. Well, that's a different review. read more

Slow and mean the people here don't know anything part the basics and make you wait around. I came for An address correction I did 4 months ago and still not fixed read more

Employees were rude and hard to work with. We were shipping a large duffle bag and a small box. Despite an employee walking by us, no one mentioned that we needed to label the packages prior to getting to the window. When we got to the window the first time, the woman told us to label the packages. When we came back, we were scolded for not labeling it to satisfaction. When we found paper to write the label on we returned to the window and another employee told us we used the wrong label even though we had used a backing from a random label we found and that we would now be charged more for express mail. These employees were unhelpful and rude, making what should have been an easy process last almost 45 minutes. One of the worst post office experiences I've ever had- and that's saying something. read more

The absolute SLOWEST post office on the planet. Huge post office, yet only 2 windows open and a 45 minute wait. Meanwhile behind the scenes there are tons of people walking around. When I finally got to a window, she decided to close, sending me back to line and bringing the window count down to 1, all while the customer line went almost to the back door. Avoid here if you possibly can. read more

What a waist of time. My family and I are going out of the country this summer so we needed to get our passports renewed compete with new pictures. So, we make an appointment thinking this will help the process along. Wow that was a waisted phone call. The person who we had an appointment with had left for no apparent reason and the only person their willing to help us get our passports in order had never done passports before and had seriously no idea what she was doing. Not only that but she was incredibly rude. No where in the application paper work or online does it state you can only pay with check nor did they tell us this when we made the appointment. I don't know anyone who carries around their check book anymore. So of course we didn't have ours with us. Luckily we live close buy so my brother just ran home while we filled out paper work. But the lady treated us like we were idiots for not knowing, and yelled at my 9 year old son for coughing. So then we get to the pictures. The lady taking them didn't seem to speak much if any english and was having serious problems with the photo printer. It took over 30 minutes to take one pictures because her and two other people were trying to figure out how to change the ink and find new photo paper because it was apparently out. Considering this is part of their job I find it inexcusable how unprepared and incompetent they were. The only reason I'm giving two stars is because it does we did get our passports and it does make for a funny story. But next time we'll go somewhere else. read more

Wow, really incredible how horrible customer service here was. I called with a really quick question about if I could come pick my package up from the post office as I was in a huge rush and it hadn't been delivered yet. The woman who answered my call answered the phone very angrily. I was very kind and respectful for the entirety of our 2-minute conversation and she was hostile and mean throughout. Really unwarranted and surprising. read more

My mail gets delivered every other day, not sure why. At noon when many of us who work in the area have time to go to the post office there is usually only one window open. Staff is OK but not very friendly. read more

The most inefficient post office on the north shore. Long lines and never enough employees to help. I avoid this place like the plague.

And I thought the Chicago post offices were bad. This is one of the worst ones I've been to. No matter what time of day or week you go in there, the line is ridiculously long...at least a 30 minute wait. There are a couple of polite employees, but most of the people who work there are just nasty rude. They'll bite your head off just for asking them a question. I asked a woman working there a question just today, and she gave me a death look, snapped, "Not supposed to," turned her back on me and walked away. I used to work in retail...if I'd treated anybody like that and my supervisor found out, I would have been written up! Seriously, if my boss didn't send me here to mail stuff for work, I would never set foot in the place. The UPS store is your friend, I don't care if they're more expensive, I'll pay extra just to not have to deal with the rude employees here. read more

After many years of misdelivered mail and mail gone missing at our Evanston address, plus horrendous service by rude and ignorant clerks at the Evanston Post Office at 1101 Davis Street, we gave up and got a P.O. box in another suburb in 1991. We've had most of our mail delivered to that P.O. box elsewhere ever since and never had a problem there. Parking is free, the clerks are courteous, knowledgeable and efficient, and there's seldom a line. This other post office is exactly what a post office should be and is a real gem in the USPS system. But every so often, a mailer insists on delivering to our Evanston street address. And then the fun begins. In this case, it was a signature confirmation package. I was home, so I saw the carrier didn't have the smallish package -- the pink slip was combined with the junk mail and stuffed through the slot. When I called the Evanston Post Office to have them to hold the package until the next Saturday, I practically had to explain to the clerk what a package was. If you can possibly do so, avoid the Evanston Post Office. read more

Going to the post office isn't fun. Going to the post office in Chicago is a pretty long and sometimes scary experience (the staff isn't friendly). I work near the Evanston Post Office and it is very convenient for me. The staff is very friendly, and usually the line isn't very long. Generally I am in and out in 15 minutes. read more