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US Post Office - Evanston South

2.8 (62 reviews)
Closed 8:00 am - 6:00 pm

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7 years ago

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2 years ago

I love Dee!! Very sweet, helpful, straightforward, works super hard doing the same sh*t, dealing with irritated people ervery day. Respect.

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Review Highlights - US Post Office - Evanston South

Thankfully and surely a shock to me was Dee, the post office employee who went way over and beyond helping me.

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US Postal Service

US Postal Service

2.0(7 reviews)
1.1 miRogers Park

I own and operate a candle business. I shipped a large order to a customer who lives in Roger's…read morePark. 5 of the 7 candles were broken despite being well padded and with fragile stickers on all sides of the Priority Mail box. I filed an insurance claim 8 days after sending the package, which was on May 16. When my customer took the package in to this location, both clerks (Jimmy and Vada) refused to do the damage report, saying the deadline had passed. I was on the phone with my customer and she showed them the email we'd received from the USPS claims department with instructions for local USPS offices to complete the damage reports. The claims department representative was very clear that decisions about the timeline were up to them. The local office still should examine and document the damage. This was the 3rd post office she had taken it to. First was Devon St and then Main St in Evanston. All with excuses for why they cannot examine damaged packages/items and provide the receipt form. I contacted USPS about the incident at Paulina St since I was on the phone to hear what happened. I received a response back from Ms. Hollis (a customer service agent at the location) via email stating that the deadline to examine the package was May 20 (!). How is that possible when the package was sent on May 8 and I filed the claim on May 16? You have two months to initiate a claim on a Priority Mail package. Surely we have more than 4 days after initiating the claim to bring it in. I called her today to try to get clarity on her decision and she was defensive and rude. She ultimately refused to explain where she got that date from and left me on hold after saying "let me let you speak to someone else." She is the one who wrote the email. At this point, I have to just wait for the claim to be denied and provide all the evidence of our efforts to get a damage report, including the pictures that I am attaching. My customer took pictures of the package inside the office to prove she brought it in. I've been in business for 4 years and have never experienced this much trouble with an insurance claim. It is as if the Chicago area staff are united in refusing to do their small part of the process which is to simply examine the damage and upload it for our claim. Pictures are attached.

Decent selection of stamps and supplies for projects; shipping; and correspondence with caring and…read morehelpful people!

US Post Office - Evanston South - postoffices - Updated May 2026

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