Dear Postmaster General Steiner:…read more
There have been so many problems and issues at the 2 Skokie locations with my mail and packages, and then Customer Service issues both at 9318 Skokie Blvd., as well as at the main Skokie Post Office located at 4950 Madison St. I am sure there are records already in your system from other customers.
I have had so many problems that I should have contacted you sooner, but something happened today that I wanted to make you aware of.
Something I ordered online showed that the item had arrived at the Post Office where my P.O. Box is on Sat. 8/28 at 7:31 am, but the scan did not show it was delivered. It was USPS Ground Advantage tracking number 9400 1081 0624 4473 0467 44
When I went to my P.O. Box on Tue. 9/1, it was not there, then today 9/2, it was not there either, and this is when I first brought this up to the clerk at 9318 Skokie Blvd.
I explained what happened, she looked the tracking number up on her terminal and saw the same info., and then told me it was at the
main Skokie Post Office on Madison St.
I then drove there and explained what happened to Diamond. I go to both of the Skokie locations, she works at both, and it is not saying much, but she is far and away the best employee that you have in Skokie.
I went over all of the same info.; she is a great listener, and then she went in back to look for it and/or look for someone that could help find it, since there was only 1 other Clerk working up front.
After about 2-3 minutes in back, I could hear (but not see) her speaking to a male, and then I heard this man say, "maybe he shouldn't use the Post Office." This occurred at approximately 2:15 pm CDT at the 4950
Madison St. location in case there are cameras in the back and you want to figure out who the man who said these things about me is.
It is very sad that anyone would speak about a fellow American like this. Especially someone like whoever this man is that said this about me, because at the end of the day, he is a Government employee, and my Federal Income Tax is supposed to go to things like paying his salary and benefits.
I brought this up to two different clerks, both Diamond, and the other young lady who I do not know her name... just that I overheard him say this about me, but the first one would not tell me his name, and then when Diamond returned from the back, I told her that I had overheard this.
I did not ask her who the guy's name was, because again, in my opinion she is the only good employee you have at either Skokie location, and she has helped so many times trying to fix all of the mistakes that the other employees made and has helped me numerous times, that I just did not want to involve someone in something that was not her fault. I have seen her help other customers many times as well while I am waiting in line.
Even today, Diamond went over everything, it was just a conversation, everything both ways was respectful and a normal tone of voice, she apologized for what happened, which was very classy, but I told
her right away thank you for saying that, but there's no reason to apologize to me because you did nothing wrong. (Someone did find the package later that afternoon, she actually was the one who called me to tell me that someone found it, and I had to drive back (for the 4th time today) to finally obtain my property.
I'm still trying to understand why/how someone could say something like, "maybe he shouldn't use the Post Office." I'm not one to complain, mostly for fear of retaliation and time constraints, it is just that
when multiple times over the past months things are missing, scanned in as delivered but not in my box or they can't find it, the clerks putting my stuff in the wrong box (2 months ago this happened with my Rx) I did not have the medication that day because of someone's error, and then I had to spend close to 2 hours at the Skokie Police Department filling out their forms only to be told at the end that their (Skokie
PD's report) really did not matter; I had to fill out the form online at USPS.com for missing/stolen medication, clerks at both locations basically rolling their eyes at me and not believing me or caring, Tuesday 9/1this happened too.... there was another problem I had ordered some supplements, the tracking
showed delivered but it was not in my box and they could not find it in back, then after 3 trips driving back and forth between both Post Offices, the clerk at 9318 Skokie Blvd. looked more and figured out that
whoever put the mail in the boxes before the Post Office opened put my thing in someone else's P.O. Box, then the clerk just basically tossed/slid it to me and said sorry in such a sarcastic and condescending manner.
Apparently, the Postmaster is on leave, can you please let me know who the appropriate person to review all of this with is? Thank you in advance for your time and information.
