I was in the area and needed to return a few items. When I arrived, I was greeted by a guy by the name of Chris. He was very helpful as I had the wrong packaging. He was very Patient with me because I had to return two packages to two different places. It was a busy day but he was still cool, calm and collected. He even told me sorry for the wait. I expected to wait as I mean it is the Post Office. But it was a different experience. I didn't leave feeling irritated for once. read more

Rude personel, long waiting lines. The mail delivery in this area is notoriously misplaced or lost. Today my friendly neighbor brought me a Priority Mail envelope addressed to me, dumped on the nearby sidewalk. 2 weeks ago an USPS delivery person faked package delivery and left the note: sorry, we missed you, All recorded on the surveillance camera. read more

Wait is quite long. The treatment by staff depends upon their mood that day. It varies from acceptable to foul.

Employees are rude. Dirty, you can't find a single pen to use. 1 person in the front with line reaching to the street.

Post offices are terrible nowadays. I just made this point in a review from a few days ago. But, today at least, this as painless an experience as you could ever hope for at the USPS. It still has its problems; for instance, when I was here there was at least one other employee who was sitting at one of the customer windows throughout the time I was there, but wasn't helping anyone. When I got here there was really no one there--a large group (probably a family there for passports?) were leaving, so there were only two people in front of me in line. I was in and out within 5-10 minutes, with three sets of forever stamps in my possession. They didn't have the ones I had been hoping for (those lunar new year ones are hard to find now!) but they had some nice ones. This is a large post office and it can be a mess when it's busy, particularly during the holidays. There are a ton of post office boxes here. There are at least three post boxes outside directly in front of the post office, and one across the street. Street parking only in this location, though it's free and easy (and Whistler's across the street still doesn't seem to be sold as of May 2022, so the parking lot there is probably a safe place for parking as well). read more

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Where do I even begin, I knew that office its constantly short on people constantly lines with dissatisfied customer but I want it to give it a try since I run into a bit of a problem myself with the niles location passport department.  I made appointment for Niles office a week or so in advance as per office rules, went to the office on time only to be turn away with the reason passport agent didn't show up to work, and instead of giving the people who missed the appointment due to employee beeing absent and rest of the office stuff unable to help they just told us to go again with the process of making appointment online again, which in my case I already lost a week and have to wait till next available time which would be really inconvenient due to me expediting my passport aplications. So I look the offices and found Devon office have a walk in options for passport related aplication once a week between 3-4 pm, because rest its only by appointment only. When I got to the post office around 3.05 pm. I had one lady in the line infront of me one by the passport agent cashier and line of about 12 people next to us with a regular people looking for post office needs. I had about 45 min to do my application since it takes about 15 min to process aplication. To our surprise the passport agent- employee of this office Indian speaking female she stated that she will not take passport aplication after she's finishing the client in front of her instead she will take care of 12 impatient people in the line because they shprt on people and someone on lunch, everybody got angry people to the left in line already been staring on the passport related customers since they taking to long and us looking at all this insanity dont understand what will happen next lady in front of me start flipping of since she took lunch brake came here early and now she's almost not making it? The manager came out and instead of helping possibly opening a side drawer and help the customer she just stood there listening to angry customer read more

US Post Office - Northtown - Post Offices Near Me - Chicago, Illinois

They need more staff to make things easier. They do passports there and there used to be a person just dedicated to that task. Long lines and frustration for most of us. It also needs a good cleaning!! read more

Beautiful building but holy crud it's very slow. Waiting OVER AN HOUR in line to ship something is unacceptable. read more

I don't usually leave bad reviews but this one got me sign up for yelp and leave a review right away. The customer service is the worst here, how come the allow people who are so rude to work here. the lady should be fired for giving such nasty attitude. avoid this usps. read more

This is a very outdated post office located in a nice community. The place is huge but so old, I mean old like breaking down old not vintage. But the most unpleasant experience is the attitude of the staffs. They work so slow and rude and arrogant. They act like I am there to ask for hand outs or something. In addition, there are only 2 working clerks at most of the time, sometimes just 1 clerk while there are more than 10 customers in line. Don't recommend this place at all. read more

US Post Office - Northtown - Post Offices Near Me - Chicago, Illinois

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Where do I even begin, I knew that office its constantly short on people constantly lines with dissatisfied customer but I want it to give it a try since I run into a bit of a problem myself with the Niles location passport department. I made appointment for Niles office a week or so in advance as per office rules, went to the office on time only to be turn away with the reason passport agent didn't show up to work, and instead of giving the people who missed the appointment due to employee being absent and rest of the office stuff unable to help they just told us to go again with the process of making appointment online again, which in my case I already lost a week and have to wait till next available time which would be really inconvenient due to me expediting my passport applications. So I look the offices and found Devon office have a walk in options for passport related application once a week between 3-4 pm, because rest its only by appointment only. When I got to the post office around 3.05 pm. I had one lady in the line Infront of me one by the passport agent cashier and line of about 12 people next to us with a regular people looking for post office needs. I had about 45 min to do my application since it takes about 15 min to process application. To our surprise the passport agent- employee of this office Indian speaking female she stated that she will not take passport application after she's finishing the client in front of her instead she will take care of 12 impatient people in the line because they short on people and someone on lunch, everybody got angry people to the left in line already been staring on the passport related customers since they taking to long and us looking at all this insanity dont understand what will happen next lady in front of me start flipping of since she took lunch brake came here early and now she's almost not making it? The manager came out and instead of helping possibly opening a side drawer and help the customer she just stood there listening to angry customer and let people know if you been here during 3-4 walk in hours no matter what they will take us. I do not understand i worked in the banking industry and one of my tellers got late to work during lunch period or got sick I as a supervisor manager automatically there to help with customers because this is what manager there for , we all humans and understand people do get sick or people need a lunch break , but this situation was clearly out of control, everyone was angry cashier who supposedly take passport related clients now taking care of regular people, people who on lunch period trying to adjust their coming back to work. This is very unprofessional situation and those is not first time customers upset in this office. When my time finally came at 415 and I was there at 3:08pm that I run into more time because that's a huge inconvenience for them to make copies even that they charge a dol per each, insanity by the way , I run into more problems now when I needed to make pictures for which I pay 15 dol per each employee stating it takes 50 minutes per picture be cause they have some old camera omg, I never , never will go to this office again now she's stating she don't have time because it takes so long to do pictures and I need 3 of them instead she's sending me away to different store who can do passport pictures. Explain please to me if I make appointment and see that the office do make pictures why would I go anywhere else instead do pictures at the same office per convenience for me. I am here to make 3 pictures 15 each also 6copies 6$ each and 3 money orders 2.35 each totaling around 60dol and you sending me somewhere to make pictures that cost more and spend more gas?? It doesn't make sense to me if your office camera doesn't work take the option off to make pictures if you short on employee than you should have walk in people who stand there by hours and trying to take care of their own needs cause with out any explanation our appointment was canceled. Devin office is very big office with so many available cashier windows and it should have enough available employees. This is very unprofessional from the employee herself stating that I don't have patience I am sorry if I am in the line more than an hour while you taking care of everyone at once than you sending me away cause your camera is old , than your manager with out helping just standing there listening to people being upset, very disappointed and dissatisfied experience at the government facility. If you short all the time on stuff than don't have an option for walk ins just have them by appointment only, and stick to the time frame since all of us working and care for our job Aswell. By the way I make additional appointment to this office on 6/17 my third day here hoping I would at least get some other agent beside Indian speaking lady with attitude towards many, but no with my luck my appointment was at 1:30 on the 17th I came on t read more

One of the worst post offices in the country. The mail carriers sometimes dont actually do saturday delivery. Maybe I should cut them some slack ...maybe there is some post office dance party I dont know about. The mail is getting delivered 4 out of 6 days. I live in 60645 and my usps express mail notification said it was delivered to me in zip code 60659. I believe these guys should make their own vodka. At least then they would not be confused read more

I think I've written one Yelp review for a post office because it was good but I usually refrain from writing any others because they're all just generally bad. Is it possible to be exceptionally EXCEPTIONALLY bad? Because given the low bar that I already have for the post office this one manages to dig a hole under it and then pees in the hole it just made under the bar. I've been there in person where there was only one person behind the counter who then randomly disappears, but while I was waiting in the weirdly long line that was there on a random weekday afternoon I'm pretty certain myself and my fellow USPS malcontents were witness to a fight. Not amongst the customers, but between postal workers. There was a room that had all the shades drawn and while we were standing there at the usual level of dissatisfaction we heard one voice yell about hiding out and getting to get back to work then another yell right back and then the shades got violently moved like someone had been pushed into it. Oh, and this post office is also responsible for one of my packages being sent back to Hong Kong, sure the ZIP code was wrong but the street address was correct. I got a phone call once from them asking me what should be done about it but for another box they just decided, 'to hell with it,' and sent it back. No delivery to the street address, no phone call they literally just gave up at their ONE job. read more

Please avoid this office if you can, and go to another one for a passport application. The employees are extremely rude, give you the wrong information, and scream at you. Even calling in advance to find out details about appointments and photos would not help. I called to make an appointment and was told that I could walk in and have photos taken on the spot. The experience has been completely the opposite - an angry lady started screaming that walk-ins are allowed only between 3-4 pm and that her camera is broken. She also screamed at my kid as to why she doesn't have an ID since she's over 16 - she did have her valid passport. There is no accountability at this office to correct this behavior -it is better to just avoid dealing with something like that all together. read more

2.5 stars It's one of the better US Postal Offices. It's very large but can get very busy as well. One time I came in on a random week day before the holidays and the line was all the way to the front door. Usually there are only two employees working so it can get backed up pretty quickly. The employees are rude, but I think that's true for any US Postal Service office. In my opinion all USPS offices need a major overhaul; renovation as well as employee training. read more

The front office clerks are liars and damn lazy! This happened at about 3:40 pm on 11-2-21. I go to Devon po to mail a box. I ask the clerk for tape. She says she ain't got any. ( that's a lie ) She hands me a roll of tape for $4 I ask her for scissors. She says she ain't got any. ( that's a lie ) The guy after me asks for a pen. She says she ain't got one. Another lie. These $ 75,000 a year lazy workers do what you expect them to do: nothing. Now I know why customers go to the Glencoe PO. It's a shame that we have such disgraceful workers at the Chicago PO. ( Northtown ) I'm a senior citizen and I was treated like dirt. read more

Completely unfriendly and unhelpful front desk rep representative - number 12. Asked her for help and guidance on address change. And she literally said it is not part of her job and cannot help and refused to help. Ridiculous!!! She represents everything wrong with usps service. Never heard this from any USPS representative. read more

this is the worst station in all of chicago out of 5 salters only one person works and a little bit more one of the two people who work one person works only for passports and the other person is there so there is no time people always complain when they go to this station because it takes half an hour for it to be my turn to send your package here, you have to hire one or two more people because this is a big post and many people come here, and in order not to pay workers, you only have two people in the entire post, which has 5 Saltera, this is an unprecedented miracle and a shame read more

US Post Office - Northtown - this is the most worst post office station in all of chicago - Post Offices Near Me - Chicago, Illinois

My post office of choice is Evanston, but if you've got to hit a P.O. on Devon, this is the one. First of all, there tends to be available free parking on Devon or the side streets, which is not generally the case for city P.O.s. and certainly not the case for the Rogers Park P.O. just down the road. The employees don't seem to hate their jobs or the general public as much as the Rogers Park P.O., and there is a self-service station here to make shipping labels for one's packages to avoid the line, but whenever I've been here, the line has moved pretty quickly. As far as post offices go, I got no major complaints about this location. (I'll still go to Evanston unless other errands bring me to this area). read more

The wait is always torturous and tumultuous. Every single time there is a wait. Talk to anyone in line, any one of the many customers over the years that has done business here, it's absurd that nothing changes. It's not every counter employee and it's sad to say it's the one thing that has stayed the same with this location. Peep the photo, if you've been here there's a guy in the photo you'll remember. Man, that dude's been here for years! Still the same old attitude. Grouchy. Nowadays if I have time and don't mind the gas expenditure I'll travel to Skokie to mail my items. Isn't that crazy! Expect to stand in line for forty minutes even for something as small as picking up mail. The suck outweighs the good. I've probably only met (maybe) two counter employees that were awesome. (Over the years) read more

US Post Office - Northtown - Torturous wait.... - Post Offices Near Me - Chicago, Illinois

It is hard to believe that a local post office can be a dysfunctional as this one. Countless days we have no postal carrier. So much mail never gets delivered. For example, I never got my most recent car insurance bill and invoice (which was sent at least 3 times). Last December, we and our neighbors went THREE weeks with no mail during holiday season. Many times our tracking info says a package was delivered even though it was not. Most recently we had a package that the tracking stated it was out for delivery June 26 but there was no safe place to leave it, even though there is almost always somebody home. Did the post office notify of this of that? Well, not until July 5 with a notice dated July 1. We scheduled redelivery for yesterday, July 6, but -- you guessed it! -- no mail carrier yesterday, period. Try to call them? Hopeless. Nine times out of 10 the phone is disconnected before it gets to the operator, and if you do get the operator, they tell you that whoever handles such calls is unavailable. So now I have to worry that I am out $120 for a product that I might never receive. read more

Daily mail delivery is now weekly or sometimes biweekly delivery! That's ridiculous! My son got his check 11 days later because you guys didn't have mail delivery for over a week! People relying on this checks, need to pay their bills, feed their kids. You have to do better than that read more

Should be 0 rating here I have contacted supervisor Debra not receiving mail her reply we can't find your mail we investigated and didn't find nothing wrong not receiving mail bills for weeks nothing wrong really ? But problem is within usps itself hiring incapable people to work as anywhere in city you can see usps mail man/woman on their cellphones not paying attention where to deliver mail I have received few times mail from 3 blocks away address how's this even possible mail people can't read or ignore to read SAD !!!!!! read more

I have called up there several times for over a week about a package I am missing. All they can say is that "it's out on the street, you should have it by 5pm'. Everyday it is not there. The management there is f-ing terrible. They had me wait for 30 minutes to speak to a supervisor today and they sent someone else out. This place is garbage. Not helpful at all. read more

The most incompetent group of people ever to be employed anywhere. I'm lucky if I get my mail a few times a week. The problem has persisted for YEARS and my neighbors and I have done everything possible to get this corrected but to no avail. NO ONE DOES ANYTHING. Mail delivery is not optional but this PO apparently believes that it is fine to deliver mail if and when they feel like it. Disgraceful. read more

I've has so many packages stolen from this post office. The packages are marked as "delivered" but they never arrive. I want to give them a "0" stars if I could. Staffs are very rude to their customers, too. read more

Avoid this place. It's utterly dirty and disgusting! Legit afraid to touch anything here. Slow staff. Everything is outdated! Just nasty. read more

US Post Office - Northtown - Utterly disgusting and dirty! - Post Offices Near Me - Chicago, Illinois

One shouldn't write yelp reviews if they are angry. But one can't help it either. This place is awful. Then again I am starting to think that the concept of good customer service is dead lately. I have come to this post office several times as I live in the area and its the closest one around. If i wish to be nice then I would say, I refuse to go to this place and buy my stamps at Walgreens. But I am honest so I will explain lack of stars. The place is really dirty and that goes for the inside and outside. Garbage everywhere on the grass. They are always out of supplies in this office and the staff is just plain mean and useless. They give mean looks, barely communicate with you, when they do, you feel the need to apologize for needing to send a package. And whats more annoying is when you ask questions and talk to each other from one counter to another then say what? It's very unprofessional. They look very unhappy to be there. It seems that the concept of hospitality is just nonexistent. If one hates people, then why work in such environment? If I go again, it will be because I wont have another choice like today otherwise I am going to Fedex. They are nice and give you fast service there. read more

AVOID AT ALL COST! So unprofessional. Would give zero stars if possible. The staff is not only demanding but rood and incredibly hard to make sense of. They make what should be an easy and some times fun thing turn into a nightmare. I payed for a package to be shipped and as I was putting in my pin for my card she sent my package back. No name or return information on it. Just the town and zip code. She was a grade A idiot!! Use a different usps branch. They might have people with brains! read more

I'll start off with this: I'm writing this review in hopes of finally receiving the promised response I've been waiting for now for months regarding multiple cases with this post office. Ever since we moved and this office became our "local office," we rarely even receive mail. We have a new postal worker almost every week, and I have never met such awful people before. I've tried to nicely talk to them in person about the issues we've had (which I will detail below), and they either outright ignore me, put in headphones and place a phone call, or literally cuss me out in front of my child. I'm not kidding. All of this is over me simply and kindly asking, "Hey, do you know where my mail is and when it will be delivered?" So here is the large list of issues we have had over the last few months: 1) We go days, sometimes a full week, without mail delivery. I've missed getting many important documents and packages on time due to this. 2) The carrier lies and says our mail is "undeliverable." They either say that there was "animal interference" when we don't have any pets, say "delivery attempted, mail room inaccessible" when it's always unlocked and even lit with security lighting, or "delivery attempted, signature needed, recipient not home" when I work from home and never leave on days when I'm expecting important mail. They simply don't want to deliver it, so they lie and mislabel the reason. 3) The carriers are incredibly rude. We are the type of family that leaves out presents for our postal workers on holidays. They are the type of carriers who refuse to have a conversation with me about missing mail and curse in front of my small child. 4) We've has multiple packages stolen. They are not being stolen from our mail room, as we have security cameras there. The packages are marked as "delivered," but they never arrive. 5) When we do receive mail, we often get mail from blocks away. I can almost guarantee that our mailbox will have at least 5 items meant for a different address during any given week (when the mail actually is delivered, which is rare). My husband and I go out on foot and redeliver the mail to our neighbors. We often see neighbors out doing the same thing, so this is happening to everyone in the neighborhood. 6) When mail does arrive, the postal worker often doesn't even bother to put it in our mailbox. They just throw the mail onto the floor. Not in a nice pile, literally scattered all over the floor. I'm not kidding. 7) I now have 8 open cases about missing mail/ packages with this post office. I haven't received a single follow up call about any of them. This post office simply doesn't care about their customers. I'll end on this note: I know the job of the post office and post delivery folks is a hard one. It's long hours with little thanks. I appreciate the work they must do (even though we never see it on our end), and I appreciate that they continue to operate as an essential service during these scary times. However, being a postal worker is a customer service position. Part of the job is actually delivering mail and speaking with the clients you serve. We will continue to leave out holiday gifts for them, but it's beginning to feel like we would be better off saying "goodbye" to the USPS and relying of a different mail service. read more

Yooo... If I could give 0 stars I would... Look I know postal workers have to deal with people everyday... Some worse than the others I get it, I worked in the restaurant industry for years.. People suck, but that's no reason to get the atrocious customer service i recieved today. You got to check your girl Kim there... Older black lady with glasses because she's outta control with the attitude... I didn't do anything to you and I was being nice... Had she listened to me when I trying to explain that the mail was forwarded to this location because the zip code was input wrong maybe she woulda have been looking in the back all day... Instead she just wanted to cut me off as I was trying to explain why it was sent there and give me attitude.. and at one point even told me I was at the wrong place! Dude I called usps and they told me my package was getting forwarded there.. Furthermore! I called this facility directly and the young lady I spoke with said it was there as well! Maybe just listen to the customer and give them time to tell you what happened.. That may help ya know? .. Before I could even get a word in she was like "who did you talk to I need to know that so I can get it from the horses mouth and not go looking around".. Yo that's your job, how am I supposed to know who I spoke too. They never gave me a name, however the lady I did speak to was very helpful and deserves a raise! Kim though. Yall need to sort that out cause this lady clearly hates her job... and giving good customer service.. You think as a cook I liked making 20 orders of scallops in 15 min time burning my arms and sweating?! No but it was my damn job to deliver a experience... I'm starting the campaign... #kimgottogo.. Thank you for coming to my Ted talk.. read more

Girls that work there mean and showing attitude to customers for no reason... was feeling very uncomfortable around grumpy cashier. Asked her politely to help me with packing medium package(I didn't know how it worked, never shipped before) , she just ignored me(was not busy with people at that time). Also asked her to wrap around tape on that package twice for better secure, she only did once and looked at me like I was an idiot... I personally work with customers as well and never show attitude like that no matter what. I don't think I deserved her horrible behavior towards me, I was very polite and patient. read more

Fahmina assisted me in delivering a package and was quick, informative, and kind. Post offices usually have a bad rep because of such bad customer service but Fahmina was so nice and patient I felt it was my duty to leave a review. I've alctually never had a good experience in a post office so this was shocking. Finally someone nice who actually has good communication skills! There was no line when I went in on a Friday and I was out of there in under 10 minutes. I will be making the drive from now on just to come to this post office. Thanks Fahmina! read more

Very well pOst office beside the parking situation But very knowledgeable staff and guide me through my passport process.

If I could zero stars I would. The is run by the laziest group of incompetent management I have ever experienced. It's clearly a systemic problem as it's very clear they have little fear of repercussions or job loss from their actions. During the pandemic the management can't even bother to wear masks. Miss Pink and Michael Ross and now a Miss Anderson which I suspect is a fake name Miss Pink is now using as she suspiciously sounds just like Miss Pink and when asked her name she said Miss Pah.......Anderson. are completely inept, lazy and should be fired. The union needs to stop protecting these worthless workers. I am lucky to get mail twice a month. They routinely scan packages delivered that haven't been to cover their own ass so that it seems they are delivering on time. They were being scanned as delivered at 7,8,9 at night which was clear was a lie. Then when people started to pick up on this and use that as proof of the fraudulent practice they are now back scanning to an earlier time of the day. Which I caught when I checked on the status of a package at 5:45 in the evening and it hadn't been delivered yet and had checked the mail around the same time. Then the next day it showed delivered at 3:30 the day before. They are a disgrace and honestly the entire branch should be over hauled except for maybe a handful of people. The management routinely won't come to the phone, return calls, will leave you on hold and never come back, not follow up after they have promised to call you back. Any other industry they would be out on their ear. If they can't get this branch to work efficiently and competently then maybe it just needs to be shuttered. read more

If I could give zero stars I would! These people are so rude and lack customer service and proper etiquette. It's like they let anyone work for the United States Postal Service these days. I have had several missing packages, and have called them several times regarding this, every time I speak to a different person and when I ask to speak to a manager, they all lie and say they are the manager. If that's the case, than this office has 8 different managers, which we all know isn't true. It's disconcerting to know that the US government has people working for it that display this type of unscrupulous behavior. The carriers throw packages in the bushes, when they have access to leave them in the front door. It's just all around rude people who don't have respect, pride or care about the job they are doing, and in turn the public has to suffer. read more

If i could give zero stars i would- absolutely NO priority mail supplies at "self service kiosk" available and lines so long you would wait at least an hour for the box alone. Never coming back. read more

DO NOT COME HERE. IF YOUR PACKAGE IS HERE, CONSIDER IT LOST. IF YOU'RE HERE FOR PASSPORT SERVICES, STOP AND GO ELSEWHERE. I'M NOT EVEN TALKING ABOUT THE "SERVICE" HERE. FAHIMA, the lady that's gonna process your passport paperwork will send you on a goose chase because she is incompetent, lack of any knowledge of the current policies for passport renewals. There is a difference between first time applicants and renewals. On top of that their hours are not up to date. Don't come here, they'll waste your time and treat you like shit. Guaranteed. And for a bonus, if you're there to mail or ship anything, the other lady will yell at you for putting on the wrong stamp, it's like a freaking crime mailing your sh*t anywhere. Just thought I gave you a heads up while waiting for FAHIMA to stamp the hell of out my papers after proving her wrong. read more

By far the worst post office a person could stumble into. I actually saw a line this morning and come back a few hours later to only find a longer line. They have two people working. Two people that could give 2 effs about efficiency. The irony is they have this survey button that asks you to grade their efficiency....smile face to red face. They scored a red. in short, nobody cares...but me. read more

Living in West Rogers Park the last 6 years, I have had my share of pain from this poorly run schlock house. First off let me say all these reviews have no idea what real pain is, they just have been complaining about the location. I on the other hand have to live with the worst mail delivery in the area everyday. I have had more problems here in six years, then in ANY other location in my life. I'm 51 so I have had a few places I have lived. This post office lies, steals and looses things on a regular basis. Every time the carrier is sick replaced , my mail route goes to hell for weeks. And the turnover here is high as you can imagine. If you call on the phone, to find out what the hell is going on, they lie to you. I seriously want to move because of them, never having to deal with again, would make me very happy. Why is it so hard to find decent people to work at a post? Edit: 3/11/2016 I'm giving them a star back, because today they went out of their way to help me out. It's not all bad I guess. Through no fault of this post office, my priority mail package from Puerto Rico was sent to the wrong post office. After me calling enough times, I'm sure the Supervisor Ross is sick of me. But I insisted and he was very nice and went and had the item picked for me from post and then sent a guy with it to me right away. Really cool, because I was really upset that again the post was cheating me and making me work to get my delivery. So thank you Ross. Maybe there is hope. read more