I love the service they deliver. Mimi is great on helping people, she gives all the info you might need in a gentle and friendly way. Long life Mimi read more

Possibly the worst USPS in America. I was there like 20 minutes ago and not only was there only one employee, this employee was rude and was on his phone. All I wanted was a stamp, and he made me wait 10 minutes. I had to buy a stamp from an old lady that was mailing something because he was not doing his job at all. read more

Terrible customer service Your teller, the one with the wavy turquoise hair. Yea her, she needs to go. I asked her a question pertaining a money order and she was very nasty. When I addressed her attitude she then checked herself but still delivered terrible service! That bitch needs to go! read more

The worst post office in the city! I cannot speak for everyone but if you live in Parkchester I guarantee you your mail gets fucked up on a regular. Sorry not sorry. I can complain on the website and nothing will happen but when I spend $$$$ on stuff to arrive for a wedding and my regular carrier loses my package because she was concerned about the 5-min rain shower (postal slogan:rain, sleet, snow?), this thing needs to leave the job if that's the case. I spent $70 on a package to arrive only to have my carrier mishandle her scanner bc she's incompetent and the rain was more important then her actually doing her job! I wouldn't recommend this post office to my dog. I will say, FedEx and UPS never lost nothing and if they didn't want too or didn't have time to deliver it, they'd take it back and try tomorrow or drop it off at a drop off center for pickup but my mail carrier being lazy which she is, was being a scatter brained worried about the wrong stuff and lost my package. Probably put it in someone else's box. Such incompetence. read more

Terrible. I wanted a package to arrive by Thursday. I was recommended by the PO to send Priority mail. Its 9pm Friday evening and my package is still not there. Awful!! Will not use them again!! read more

Horrible experience every time I go. Last time I was there I watched a elderly Asian man be cursed out for asking questions. That same person then made up reasons why they couldn't take my two different packages. This place is full of lazy and obnoxious employees. I'm very tempted to record them during my next visit because this behavior is so regular I'm certain one visit is all it would take to catch them and send the video to the local news. read more

The worst post office ever, this past Saturday, 2 hours on line to pick up a package. The line wrapped around the whole of the post office. Plus someone needs to teach Americans how to spell, I guess its not a requirement to learn to spell English in order to work for the post office lol. Look at the last word on the sign, "NO EXPECTIONS", news flash but I don't think that word exists lol, should be "No Exceptions" It is 9.09am passport window still not open, lol came back at 1.50pm passport window closed even though website states until 3pm, when I asked about this they told me, "we are short staffed so the window is closed" WTH,are you serious !!! read more

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1 star is generous, lazy, rude and always condescending. 9am, 1 window opens while 12 ppl waiting in line. They rarley deliver packages to your home, yet when you enter tracking #, it states attempts were made! Horrible service and system read more

S*, I HATE THIS POST OFFICE. Door bells rings 1/8/15. I buzz the door open. Nobody comes up. When I go out, the slip that is by the door says today's date "1/7/15". Lazy f*er I call the post office and ask for a re-delivery. "We'll re-deliver tomorrow" says the lady with the dead voice. Snow. 1/9/15 came and no package. I gave them a call 6:35 p.m. They put me on hold. I just hung up after 45 minutes because they close at 7. Rain. 1/12/15 went to the post office for a second slip and the lady at the window tells me the first slip I received is out for a re-delivery. 8:05 p.m. and no package has arrived. 1/13/15 still waiting for the package... Aside from the window workers, the ones who deliver the package are so lazy. Like many others have written, it is always crowded and one will have to wait over 15 mins. I like the window people but the service is a slow death sentence. read more

Useless ghetto workers. I asked for a pen to address an envelope and one of the workers were like we don't have extras. I don't understand how a post office doesn't have pens for its customers. Typical ghetto Bronx business. read more

This is the worse post office that I've ever been too. The lines are always long, it's disorganized, dirty and the people are lazy and not always pleasant. Whatever happened to customer service. read more

This locations employees steal packages. I have proof! Two weeks ago I had a packaged marked as delivered at 8:01am left at the front door it says. I check the door within 10 mins (it was also a rainy day and it was a huge shoebox) NO PACKAGE! I check my cam dvr, there was no truck or delivery person in sight at 8am! I called asked for supervisor who pretended to take my info never even got back to me... I went online and filed a package trace/ claim no luck at all.. even eBay refused to refund me so I had call my card company directly. This place is horrible and hopeless in its system. Usps in general has gone to hell. read more

The worst post office stopped delivering my mail did not move or put on hold was unable to receive my medicine got sick waited a week for redelivery will sue if mail is not redelivered name is on mail box whom are these incompetent people who work at the window . read more

This place is so bad!! I think the employees need to stay the fuck home! Customer service is so bad it's like why are they even there??? A old guy needed help to get a new passport and ofc he wasn't well with the machine so he kept asking and no one came to help until he asked a regular person and offered to pay $10. I told him I'll help him but I don't need the money. I did that for him and went on with my business. It was now my turn to return a parcel and the employee had such a terrible attitude with her dry ass wig on her head. Anyway, she printed my receipt and didnt let me get to select which type of receipt I wanted. So just because she gave me that nasty ass Attitude I made shit difficult. I told her stay at home if she can't provide good customer service. I would not recommend this place to anyone especially if they're older or look vulnerable. These people don't give two shits! read more

Some of the delivery people really need to find another profession. The delivery person rings my bell at the entrance of the building, I buzz the door 30 seconds later but the person never made an attempt to come upstairs. I go down to my mailbox and there is a slip inside. It's like they already had the slip filled in and ready to insert in my mailbox. This not the first time or the second or the third. read more

Most recent interaction with this office involved a postal worker abruptly hanging up on me after I told her a package didn't arrive when it was scheduled to. The saving grace is Ms. Austin, who is kind, patient, and seems to genuinely want to provide quality service. It took her less than three minutes to find my package. Pray that you interact with her if you ever have to call/go to this office. read more

I absolutely agree with other people since I have the same bad experience. Most of the time when you know the parcel will be delivered , you wait for the whole day @ home , then by the end of the day, nobody comes and then you find out there is a notice being left saying that nobody @ home and package undelivered. Or there are other times the bell rings and you wait and wait, then nobody comes and same thing : a notice being left saying nobody home and package undelivered. Some of the staff are really nice and they did deliver the parcel but I notice that there is a specific lady named Bxxxda , whenever she is on duty, the parcel is undelivered, and she is very rude. read more

Zero stars...the 300 lb lady behind the pick up window was so rude & unprofessional, she even cursed at me. I commented to her that if I was that rude at my job, I would be fired. She replied with "I'm not rude, I gave you your shit!" I didn't argue or call a manager because the line was so long that I didn't want to hold anyone else up longer. I will be calling in the morning though read more

This post office is the slowest ever, if you ask for a redelivery of a package you will never get it. I had to pick up my package after they promised to redeliver. Every year they get worse, poor management. The tellers do not seem to be motivated, maybe they are stressed and over worked. I hate this place! read more

This location is really bad. I have realized that it is this bad because it is severely understaffed. You have to wait a while before being helped specially during rush hours! This community deserves better! read more

3 years later the same crap with this post office. the workers are beyond rude and you have to practically look out of your window to see if you see the package carrier to be able to receive your package because they will NOT deliver your package. ***attention employees & USPS if you do not want to work there get a job elsewhere. There are plenty of people willing to do your job, provide good customer service and speak the F' up. read more

Today, go down to get my mail and discover the mail carrier is inserting the mail in the many mailboxes while BLASTING HER MUSIC. Also, left security front door of my building open (I assume for her own personal ventilation). Just months ago by the way, a teen was assaulted by somebody following him into this same building. Called Parkchester Post Office to complain. Nobody bothered to answer. A couple of months ago, a different mail carrier left all the metal doors to the mail boxes wide open WHILE SHE WAS IN FRONT OF THE BUILDING ON A CELL PHONE CALL. She left all mail available to any thief. That is how identities are stolen - by stealing mail. Lastly, was on line one day for around 20 minutes to pick up a package. When it came for my turn, the postal worker left the window AND NEVER CAME BACK! I kept alerting the employees there that there was a very long line with no one at the window. An Asian worker there just laughed and said "Oh, she's coming back." In fact, she NEVER DID. Eventually, after a long wait (15+ minutes) different worker in fact took over the window. An absolute joke, and it is any wonder why the P.O. is slowly going out of business? ATROCIOUS! read more

Just hope that your package doesn't use this carrier. Waited for the package the whole day and placed a note at the intercom. The tracking information said it would be arriving by 8pm according the to Amazon.com. At 6:45pm I got a notification that the package had been attempted to be delivered AT 1:30PM!!! Never heard a doorbell or the intercom. Not the first time it has happened. Worst service and wish they could all be replaced. Not helping the community one bit. If I could give them zero stars, I would. read more

This post office is literally a waste of tax payers money. It is poorly run, clearly not supervised and the general attitude of a few (not all) of the staff is unacceptable. For the cutomers with mailboxes, the boxes are not serviced for outgoing mail. If you need your mail to reach its recipient it is strongly advised that you bring it to the post office to have a chance that it will get there. If you are lucky enough to be notified of undelivered mail, arrive early at the post office and be prepared to wait 30-45 minutes on line while the clerk moves as slowly as possible to get your mail. He is by far the most lack lustre worker you will ever meet. I wish this review would make a difference but it probably will not. What a disservice to residents in zip code 10462. I wish we had options! read more

Why is damn near everything in parkchester so difficult...it's like the post office in the area takes pride in providing horrific service and slow lines...then when people get frustrated they intentionally move slower..be advised, passports are not accepted here, I don't think the G.E.D employed staff understood something outside of an identification card or drivers license..so obviously the idiot that could not read denied to provide me services...I truly hate this post office!!.. read more

The lines at this post office are always horrendous! I try to keep away but sometimes you don't have a choice. I just wish the window clerks would work at a faster pace. Who likes to stand online for 30- 40 mins at a time???! read more

This by far is THE WORST Post Office I have come across. The lines are insane. The management needs to change there. If you call them its busy 99% of the time. and the 1% that isn't they wont answer and when you call back...BUSY again...Someone needs to look into this post office. read more

We didn't leave the house until 10am and when we looked in the mail box on our way out there was a pink slip for our package. They didn't knock or even ring the bell must of just wrote the slip and left. We're having it redelivered because from the sounds of these reviews it would be pointless to go there to get it. read more

I've been to this Post Office multiple times and I've had nothing but good experiences. I noticed most of the problems and backup at this location are for individuals coming to pick up their mail. I come here strictly to mail off packages with prepaid postage which makes my trips to this post office smooth and easy. read more

This place is a joke. Do you like waiting on long lines? Do you feel it's time you graduate from the wait times at the DMV? Then this is the place for you. I'm assuming this is what Purgatory must feel like but a lot slower. read more

If I could leave this location a negative 500 I would. My goodness I have never in my life dealt with such USELESS, LAZY, RUDE, INCOMPETENT individuals how I have here. I have had problems for 4 months with them "attempting to deliver" my packages and never doing it. I would be home all day waiting for my packages to NEVER come. Latest incident Today. How fucking lazy can you be and who even does the hiring process!?!?! I then call the manager who is extremely rude and get the run around for forever to get my package. USPS customer service opens a case and the manager for this location closes it resolved meanwhile he never called to actually even attempt to resolve the issue. I'm constantly wasting my time at home waiting for my stuff for the employees in this location to not even attempt to do their job. Furious is not even the word for what I am! Stop wasting people's time and do your job and management should be more on top of this problem to make sure their employees are actually doing what they get paid. We the customers are who keep you all employed! read more

Have been literally on hold on a lan line one line for 60 minutes waiting for either Supervisor, Baez or Roe to pick up the phone. Been on hold on my cell for 30 min also waiting for either of the two to pick up the phone. read more

Incompetent people working here and min is always out the door. Paxkage was supposed to be redelivered after speaking with someone twice. One lady even said she saw the box and would put with "Redelivery" items and still never redelivered. read more

Worst post office I have ever been. Once you go there even to pick up a package, minimum weight time is 4 to 5 hours and this is very possible that after that 5 hours they will tell you they don't know where exactly your package is . Yes, it happened to me. read more

Half the time my packages don't arrive. They don't even leave a slip anymore, i had to track it myself to know it's a "failed delivery" (f**cking lol, I was at home all day). The pickup is really bad around here, too, so I have to drop every little envelope into the slot inside the Post Office, otherwise it'll just get lost. That means walking 6 more blocks than I have to. (Past 2 mailboxes). read more

There should be a negative rating for this Post Office. Absolutely the worst. Long lines for package pick-up. Carriers do not even attempt to deliver packages. I have rescheduled a package 4 times with no success. When I called to place a complaint, I was asked if I can go pick up the package myself which would defeat the purpose of scheduling redelivery. When I contacted the USPS customer center, I was told that there were so many complaints about this post office and even if I did make repeated complaints, nothing would be done. I would rather pay the extra for UPS or FedEx to ensure my packages are actually delivered. read more

I am very upset with this station today I never have any problems before in my 17yrs living on Van Nest ave I always get my packages without any problem, but when they start falsify scans that just burns me up I am a Amazon Prime member I pay a annual fee for this service and expect my deliveries to be made on time weather it be a one day or two day delivery but I do not expect the USPS to make false scans that it was attempted when it wasn't I am home all day today and no one ever made an attempt even if I was-not home it doesn't matter cause my regular truck drivers knows to leave my package in front of my home be hide the door what ever size it may be but this was not the case I was and still am at home and my package was scanned at 4:30pm that they made an attempt lies lies lies SMFH read more

I recently moved into the zipcode of this post office so this is my first experience picking up a package from here. All of my packages that have come from USPS was always left in front of my door which is fine because it's secured with a gate. This is the first time I tracked my package to see that the delivery was attempted and I have to pick it up. I was home and I would have heard them knock the door IF THEY ACTUALLY ATTEMPTED IT. But I didn't get mad and I scheduled a re delivery. Nobody came. I said alright I'll just go to the post office and get it since I was always used to doing that when I lived at my last address. I was on that line for almost 2 hours. I heard other people complaining and telling stories about carriers always putting mails in wrong mailboxes. A guy ahead of me told somebody else that the person supposed to deliver his package attempted the delivery but didn't show up. He went outside and caught the person parked in some corner eating ice cream. So that goes to show how these people like to play games and screw you over. So when I FINALLY got to the window and gave my tracking number, and waited for like 10 minutes for the guy to get back, he tells me he doesn't know where's my package. Can you imagine waiting on a line for almost 2 hours just to be told they don't know where your package is? Then they want to wonder why people in there have attitudes. HOW ABOUT DOING YOUR JOB PROPERLY AND PEOPLE WONT HAVE TO GET NASTY WITH YOU LIKE I HAD TO? I rarely ever yell especially in public places so the fact that I had to yell in there just shows how upset they made me in there. There are many people out there trying to get a job so seeing how people don't want to do their jobs is just a waste. If you don't want to work then don't come. But if you do decide to work then do your jobs right. It's that simple but people want to make it seem like it's the hardest thing ever to do. Stop chatting with your friends in the back when you have a long line of customers. Y'all can do that after your shifts are over. I rated the post office by my old house bad but this one is worse because I never experienced THIS before. read more

More than 10 years the same s*** Always long lines worse than the welfare office they act as if we are asking for something free. Local mail delivers do not leave a notice, then you come to find out where it is and what's going on and the line is out the door with one slow ass person on the window. Every time I "HAVE" to come here it's always something- employees very rude, very slow standing in line to pick up a package for more than an hour read more

I am beyond pissed off at this post office especially at the delivery guy when he rang my bell I let him in and he just put the slip in the mailbox because he is too lazy to go upstairs is only three floors if you can't do your job give it to someone who will this keeps happening all the time whoever delivers haviland Avenue needs to replace someone with someone new who would do the job right and then when I go to the post office they have a attitude because I tell them why don't the delivery guy go upstairs and give me my package she looks at me like I'm crazy and she looks like short hair with glasses she's rude she yelled at me for no reason you shouldn't scream at customer, that's not right and I'm not the only one she yells at she yells at so many peoples, and I have to go to post office all the time because every time I get a package to just put the slip in mailbox this is ridiculous read more