Grown adults work here that have attitudes of a toddler it's crazy. They just wake up and see how…read morerude they can be throughout the day.

Neighborhood has quite a few cavemen/women who feel a need to write on the walls. Maybe the parents…read morearen't mature enough to discipline their kids? Sad display of the level of class of the clientele of the neighborhood. Nice staff though. 5 stars for the staff. 0 stars for the parents who allow their kids to disrespect this public space

I visited this location yesterday(12/18/23) and was greeted by loudness and unprofessional…read morebehavior. I entered about 3:30pm and the loud female employee forgot she was on her job. She was so busy talking to another employee on the customer side of the counter that she couldn't/wouldn't help those of us in line. The white skinned male employee was the complete opposite, quiet and professional. The lady should not be working there.

This Post Office branch is an important part of our community. The employees are knowledgable,…read moreefficient, and friendly. They take the time to answer questions and help you if you're having problem with your debit card or wanting to know the least expensive way to ship something. Customer service is key to the success of any business and the employees here are on top of their game.

To the Postmaster, I am writing to formally report an…read moreincident of highly unprofessional conduct that occurred. The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, is extremely disrespectful and unprofessional, and the workers at that location have a very bad attitude, making it an unpleasant and horrible experience, with the worst customer service. I wish I had never experienced or even encountered this person. This person should have been fired a long time ago, along with the hiring manager or the leading supervisor. I don't understand or know if she is the supervisor. This is not an isolated incident; several other residents and customers have reported similar experiences of verbal abuse from the same staff. This woman!. She isn't a good person, and she isn't the right fit for the company. This behavior is a direct violation of federal standards and is creating a hostile atmosphere for our local community. This place should be investigated for everything because it is the worst post office in the five boroughs. Very bad and extremely slow service, and extremely bad customer service. Please do better. You can ask the public or any customer who visits the United States Postal Service, 575 E Tremont Ave, Bronx, NY 10457. During my interaction at the Window a staff member, a black woman with little weight on her, used explicit and foul language. This language was used toward me within public earshot while I was asking for help. As a customer, I found this behavior notoriously disgraceful and a violation of the USPS Zero Tolerance Policy regarding workplace harassment and inappropriate conduct. Such language creates a hostile environment and fails to reflect favorably upon the Postal Service as required by ELM Section 665.16. The behavior continues to be a problem for the local community, and I am willing to speak on the record about how this hostile environment is impacting our neighborhood's access to essential services. a serious lack of professionalism and the use of offensive language by federal staff at The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, Post Office. This facility is a taxpayer-funded public service, yet the environment has become hostile and unprofessional for the community. No corrective action has been taken. This facility is a taxpayer-funded public service. I've also brought this matter to many local news outlets, like NBC News 4 "On Your Side", News 12 The Bronx, and Bronx Times. I will be providing them with witness statements and evidence of this office's failure to maintain federal standards. I will be contacting the offices of Representatives Nathalia Fernandez (District 34), Jamaal Bailey (District 36), and Gustavo Rivera (District 33) to request a formal inquiry into the management of this facility. A secondary report will be filed with the USPS Office of Inspector General. I would prefer to resolve this matter internally, but I will not allow this hostility toward the public to go unaddressed. I request that this incident be formally investigated and that corrective action be taken to ensure the standards of courtesy and character expected of federal employees are maintained. This behavior is a direct violation of the professional standards expected of a federal service. As a regular customer, I find this conduct both disappointing and a poor reflection on the United States Postal Service. To resolve this matter, I request that this incident be investigated and that appropriate corrective action or training be implemented for the staff involved. I look forward to your immediate response. by 03-11-2026 regarding the steps taken to ensure this does not happen again. This incident is a failure of government accountability and a public service issue rather than just a personal grievance.

I went to this PO this morning. EVERYONE is courteous and knowledgeable in all aspects of their…read morejob and do it to perfection. I can not say one negative thing about this office of the PO and I actually enjoy going there. Kudos to all the employees at the Ponton PO and keep up the good work.

I love this location. I always stop by here first thing in the morning when they open. I get street…read moreparking right out front and the staff is friendly and attentive here. They def do their job right and it's always empty in here. No complaints

This post office is a lot smaller than the Parkchester location but the workers are very helpful…read moreand the wait is not bad at all.

I'm not sure how on God's green Earth this place received anything besides a one star review. If…read morethis office was not walking distance from my home as I'm without a vehicle I would never return. Now I'm here again and a customer has lost 3 of his checks through this location. ALWAYS some nonsense in this location. Now we have a line that takes up the entire location however only ONE window is open to customers. Then when I ask if we can get the line moving since no one was taking any customers, she then gets the nerve to start an argument with a customer saying " I don't even have to start working, I can leave and is helping me out" I told her speak when spoken to

no more go post any package dispute with packages u may get lucky enough to speak to a manager it's…read moresad I had a month of mail that didnt belong to me and post office to me to hold on to it till I see the carrier and give it to them

This is my typical go to USPS location. Sunny has always been attentive, helpful, and friendly for…read moreall my postal needs. Unfortunately, I do think this location can get overwhelmed by the amount of customers especially when there is only 1 staff memeber working the desk most of the time. There's not much parking around here but a quick tip is to park at the Dollar Tree across the street, which is also handy if you need last minute packing supplies like envelopes or tape.

Small post office that's not too crowded. I come here when I'm in the area for appointments or when…read morei need to be in and out. They work fast, never crowded and the space is small. However, staff isn't too friendly at this location

Apparently Management has changed at this location, and it has gotten WORSE. The lines are long yet…read morethey choose to help certain people (even if they just walk in). You would expect service when they open but there is usually only one or two people working at a snail's pace. Something NEEDS TO BE DONE ABOUT MISSING PACKAGES THAT SAY "DELIVERED". Someone is STEALING PACKAGES and nothing is being resolved...WTF!!!

This is by far the most horrible post office ever. I…read morearrived at the post office at 9:00am Tuesday morning. Adding an hour to the meter so I don't get a ticket. The line is currently outside and around the steps. 2 cashiers rude and extremely unprofessional at that. No one on the floor to help customers with questions. People skipping the line. Extremely unorganized and the lack of communication at this place is beyond me. Supervisors are never there according to the cashiers. It's now 10:00 . I was called to the cashiers window and the Korean lady has taken about 10 minutes just to replace the receipt paper. Extremely unprofessional!! Takes another 15 minutes to take my package and do her job. 311 will be called and hopefully they can get an inspector to check the unprofessionalism, unorganized and lack of communication at this post office. If 311 doesn't work. I'm sure calling channel 12 will love to review this story.... Btw I had no choice but to give them a STAR bcuz that's how yelp is set up.. if it were up to me. I would've rated this post office.. extremely poor, unprofessional, uneducated and lack communication.,

One of the best post offices I've been to in the Bronx. The only other one that's as good is in…read moreRiverdale. I actually missed this place a couple times even though Google Maps says it's here. That's because of the construction going on in the shopping plaza so it is covering up the sign for the post office. Maybe that is why this post office is a good one to go to? Anyways, it's a smaller post office but most of the people go there are mailing items or buying money orders. Not picking up packages since picking up packages is what causes the horrible long lines at other post offices. I've dealt with 2 clerks there and they are both very efficient and polite.

Worst experience ever. And mind you, I did not even went there but I called to see if they were…read moreholding my package there, they asked for my zip code and said they don't have it, and that I had to go to Soundview station and hung up the phone right away. TF. Where is the Soundview station? I called again and the lady once again slammed the phone on me. Horrible Customer service. I wonder what have them so busy in the back. Crackheads.