I called UPS customer service to locate my package. She was not really friendly on the phone with me. She asked me whether or not I wanted my package to be redelivered the following day or I wanted to come to pick up at UPS Customer Center. I told her I would come to pick up. Before I came to this location to pick up, I saw customers' reviews and all of those 1 star reviews made me prepare myself for going to have a negative experience. However, the staff were super nice and friendly to me. There were couple other customers there and they made friendly conversations with all of them. Maybe they changed their employees who brought negative experience to customers. Maybe the staff went through some sort of trainings to improve customer services. I don't know what happened there but overall I was happy when I came there. I don't usually writing feedbacks but this time I make exception because I want employees here know that their service does not go unnoticed. Thank you for giving me great experience when I came. read more

If I could leave NEGATIVE 10 stars, I would!!! Especially for Bronx deliveries. EVERYTIME I pay EXTRA for expedited shipping, UPS DROPS THE BALL in the BRONX!!!! I've had 2 instances already where I had to go out to the mall to spend MORE $$$ on clothes, because UPS failed to deliver on time or LIED and said no one was home. This NEVER happens with Fed EX or DHL! Ughhh they make me want to SCREAM!!! Even after leaving DETAILED delivery instructions/directions, they STILL manage to not deliver. Throw away the whole Bronx department! read more

UPS Customer Center - Delivery was due Thursday, now it's Mon!!! Sucks - Shipping Centers Near Me - Bronx, New York

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These drivers are fucking dumb and lazy ... it's always a constant issue with ups first of all the driver lied and says he attempted to deliver a package while I was at home waiting mf didn't ring my bell or knock on my door NOT ONCE ! no sheet , no knock, no phone calls or anything now I have to waste money and time to go to this bullshit ass location to pick up my package and I would hope when I get there isn't a issue .... read more

I'm a be honest I started two weeks ago and I started as a trainee and it was great but once I was sent home next week which was Tuesday it was a major disappointment because the job laid me off and lied about over work staff etc and they won't accept people with a physical disability read more

I complained about UPS driver not bringing packages to my apartment door. UPS Bronx office called me yesterday (03.21.2022) and told me that they are going to instruct the driver to deliver my packages to my door. But today (03/22/2022) UPS driver left a package (1Z2232WW1229478237) at the lobby without bringing it to me. Please note that this is an elevator building. read more

This UPS Customer Center is the absolute worst and they are notorious for their sub par customer service. The drivers are allowed to lie with impunity regarding attempts to deliver packages, when all they do is place a notice on doors and leave. The staff at the center actually hangs up on UPS customer service via the general "888" number. It's very concerning that UPS Corporate has done nothing to address the larger systemic issues at play here. I advise customers, like me, to make it known to your respective vendors how terribly mismanaged UPS logistics are coming from this location and recommend that they utilize another carrier. They will only listen & learn when it impacts UPS' bottom line. read more

So I left a review a few weeks ago because my weekly perishable delivery was coming 3-4 days late. Hundreds of dollars of wasted food. I even noted that I was seeing the drivers straight up pull in and out of our circle without delivering packages. That same night after leaving the review 3 and a call to their distribution center trucks were out delivering packages to our 3 buildings for over 2 hours! They had PILES of packages!! So fast forward to a few weeks later (today), back to no deliveries as usual. Wtf get it together UPS we can't all go to the grocery store right now. Immune compromised ppl are trying to just get food. Please deliver our packages! Or at least *attempt delivery so we can re-direct or pick up our shipments. I can't even do that! read more

I read a number of bad reviews before going to 545 Brush Avenue to pick up a package. I cringed with fear in approaching the location, but, I must have arrived there at the perfect time. I got there at 4:45 PM on 12/6/21 and the 2 gentlemen that were serving at the counter were great. There was no line and 1 of the representatives immediately checked on the status of my package. Within 1 minute he brought the package out, checked my ID against the package and had me sign to receive my package. These employees were professional, and very nice. I am happy that UPS has these 2 gentlemen as their counter reps read more

terrible hiring experience! waste of time! don't apply here!! asked people to come out early In the morning for orientation to not do any paperwork but stand there for an hour, hear a lady speak for 10 minutes and she told us to wait for a call. never happened, ups HR responds with you didnt come prepared so that's why you weren't called back. yet I came prepared with documents. terrible read more

These guys are always great .been going there for years. Keep in mind that you must have UPS barcode for your packages to drop off and this is an actual ups location. Not a mailboxes et cetera or other. read more

So recently discovered my shipments were being rescheduled due to a setting I didn't know had turned on. But after how many customer service calls it's bizarre no agent knew how to sole the issue. read more

Just waited on a line for at least 45min In the heat to ship something out. There were 2 people in there at a time with a line outside. Was on the line before 5pm by the time I got to the counter it was 5:45p and 2 people before me had gotten off the line. Waited all that time to tell me they stop shipping at 5pm and he couldn't do it!! These workers need better structure. Make sure that those on line prior to 5p are brought inside to ship! absolutely ridiculous I couldn't be accommodated. There was also a line behind me. read more

the staff are always helpful and pleasant. quick service each and every time I visit to do business.

This facility has very bad customer service. I had a package being held at this location and waited until the center closed at 9pm and never received it. I was told by ups customer service that I would be called once it arrived and never recieved a call back. The customer center is now going to be closed for the entire weekend. This service is extremely unacceptable. It will now take me a week to receive a package I paid to receive in 2 days. I will also still have to take time off from work to pick up my package. read more

These people are HORRIBLE (and that's an understatement)!!! Delivery guy(s) always saying they "attempted to deliver," but it's all bull crap! Stupid lazy workers I tell you! Today, I received an email saying that my package was delivered, which again, BULL CRAP! I proceed to call UPS customer service and they tried to sell me a story of it being delivered maybe to the building office (we don't have one), he couldn't even tell me where the fuck my packages were. I had to call the company where I placed the order at, and THEY told me that it was left at a UPS checkpoint! How can UPS not have that information available?! Again, these people working in this location are a bunch of lazy asses! This is why I totally prefer FedEx and the USPS smh... read more

I ordered 2 new Iphones that were supposed to be delivered later in the month. I was told that the UPS driver would get a signature to deliver . I was not in state and the phones just dropped at the door . Thank God for my Ring doorbell !!! read more

This place has the worst customer service, trying to close early at 7pm on Christmas Eve when corporate clearly states pm. They even called the cops on the customers waiting outside. The supervisor wouldn't even address the situation. Very unprofessional, awful customer service. read more

UPS Customer Center - Clearly empty - Shipping Centers Near Me - Bronx, New York

The only reason im leaving 1 start is because there is no option for 0 !!!! Extremely rude! Customer service is horrible.the delivery drivers lie and say they delievered packages whn they didnt. drivers claim they leave slips and dont and the customer service reps/supervisors just make excuses and say oh well they will try again tomorrow. theres always an issue anytime i have to deal with ups. i specifically used ups my choice so this wouldnt happen and there was still an issue. the worst service ever !! from now on i will literally go out my way to use any other service besides ups!!!!! i wish i could give it 0 stars. update: the supervisor from customer service called the Brush Ave location spoke with a manager named GISELLE who told her my package was at the facility and ready for pick up. I get to the site the rep in the front who seemed extremely overwhelmed told me he did not even see my package in the system and he has no idea where it is and that i should just file a claim. Extremely dismissive! AVOID UPS read more

I've been here in two separate occasions. Once in the evening after work which was a madhouse and the second time Before lunch. I have to say if you have the ability to go retrieve your package before lunch it is a seamless task. I believe at this location and timing is key and the key times are between opening and 12pm. read more

I read a number of bad reviews before going to 545 Brush Avenue to pick up a package. I cringed with fear in approaching the location, but, I must have arrived there at the perfect time. I got there at 4:45 PM on 12/6/21 and the 2 gentlemen that were serving at the counter were great. There was no line and 1 of the representatives immediately checked on the status of my package. Within 1 minute he brought the package out, checked my ID against the package and had me sign to receive my package. These employees were professional, and very nice. I am happy that UPS has these 2 gentlemen as their counter reps read more

Yes this location is out of the way however a lot of businesses are now in this area like Target, Applebee's, etc. This location is NOT closed. read more

UPS should stand for UNRELIABLE Postal Service. TWICE in the last 2 weeks, I had to check tracking to locate my packages, and twice the system info was incorrect. 1st time, the tracking system said the package was delievered. The human on the phone said it hadn't been delivered. The next day, the system info was changed. Package arraived 2 days late. 2nd time, a regular delivery (8-10 times in the last 6 months) all of a sudden needed an apartment # (it's an office!). UPS outsourced customer service promised that the Brush Ave UPS site would call. They didn't. Outsourced customer service promised the package would be delivered the same day. It wasn't. This holiday season, send your packages USPS or FedEx if you don't want a UPS headache under your tree. read more

This company holds private customers packages hostage under the guise of a delivery service. After 3 separate attempts, I've watch their trucks drive by my address without stopping, yet receiving false confirmation that they "attempted to deliver". All a scam. Avoid at all costs. read more

This location has been holding my order hostage for since January 20th, 2021. They refuse to dispatch it, they refuse to let me change the delivery, because there has to be an attempt at delivery. They stole my package. I would rate zero stars if I could. My next step will be filing a police report. read more

UPS in general gives the worst service I've ever experienced. My package was scheduled to arrive on Tuesday. The only problem was the apartment number was missing on the shipping address. I call my provider who says I need to call UPS to change the shipping address. On two separate occasions, once on my own and once with the representative of the mobile phone provider in a three-way call, a representative of UPS said the shipping address of the package cannot be changed. My only option was to go to the Customer Service Pick Up Location near me. Not only did the representative NOT give me an approximate time to go to pick up the package but they also did not provide me a number to the center... I Google the place and call the number listed with the UPS there. The representative tells me that package is scheduled to arrive at the location still and that they will call me when it arrives. It is almost the end of the workday and at 4pm I call the center again which again says they will call me when it arrives to the center. This time they say they will call me back within an hour with an update. I call back 2 and a half hours later to no one picking up the phone... I decide to go to the location only to find out the shipping address was changed to my home address with the apartment number and the representative refusing to give me the phone due to an alleged new security policy at the center. The UPS representative at the center also did not give me an approximate time of when to expect my package to arrive to the shipping address. So not only did UPS lie about not being able to change the shipping address, not only did they lie about calling me back for an update, they also wasted my time and gas to go to the drop off location for no reason. They also are wasting my money. I ordered expedited shipping for a reason. I was supposed to get my package on Tuesday and now I won't receive it for another 48 hours. If the shipping address could have been changed from the beginning, why lie? This just shows me the leadership at UPS does not know what is going on. read more

Bad bad bad customer services communication they ask you to go and pickup ur packet between 7pm to 9pm and I was able to pick it around 9:25 and I went there at 7:00 I stayed there 2h and half please ups the top is good but the bottom organisation is so bad bad read more

This has been the worst experience I've ever had with UPS. My package is being redirected everywhere but to me. Finally received the package and someone stole the contents of what was inside. I am furious that this happened and I will never use UPS ever again. read more

This is the WORST place on earth! Five days and they still are playing games with me. Take my advice and use FedEx or USPS

I would rate it a negative if i could! The customer service is complete crap! The delivery workers are lazy how hard is it to ring the doorbell after you've already drove all the way here to deliver a package you had one job ! They lie to you on the phone and it's always something to get your package from these people! They either leave it outside without ringing the doorbell for someone to steal it or they leave a note and still DONT RING DOORBELLS! I'm So pissed at this service if I could have all my packages come through usps i would they are more reliable in my experience. read more

This is the craziest location hat I ever visited!! First I was home all day waiting for my package and they stated that no one was home. And now I'm I have to wait outside on a line that's crazy with only one associate processing packages. If this location is know for having a long line they should staff for the late night to get everyone in and out. This would probably be the last time I use the carrier or visit this specific location. Two thumbs down usps I expected better. read more

UPS Customer Center - Ups on brush Ave. This is the worst customer service I have ever witnessed. Usps is know for bad service but Jesus ups this is bad. - Shipping Centers Near Me - Bronx, New York

I wish there was - stars option. The UPS driver reported he could not deliver my package which was already inexplicably 2 days late, because the address as missing an Apt. number. I don't live in an multi apartment building, it's a two family home with a shared balcony. I called and asked they reducer as it was my granddaughter's birthday gift, one Supervisor managed to get the request in but about 35 minutes I saw a missed call from UPS center I called it right back and it wouldn't even ring. I called the 1800 number again Spoke to supervisor "Raul" and he said they'd deliver it in the next two business days, I told him, no I was driving out of town and wouldn't be back for a week. He said that's all they could do. So some UPS drivers are LIARS , cheats, thieves and rude and their Supervisors are worse. And the company condones their behavior.I concluded that this is UPS Culture, do the minimum and do it poorly and we, the ones who keep them employed have no rights. Whenever I can, I will be paying the higher shipping fee to have my packages FedExed. Amazon finds my address with no apartment number, the Post Office as bad as they are, also has no problem delivering my packages to my address without an apartment number ,UPS are not that literate. I guess not everyone has to have pride in their work anymore; they collect their paychecks no matter how poorly their job performance is. Disgusting! read more

UPS Customer Center - Shipping Centers Near Me - Bronx, New York

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I got a notice saying that UPS tried to deliver a package but wasn't able to contact me. I was home the whole day prior to getting this email, and no one knocked, called, or buzzed. So not only did the delivery guy not deliver the package, he lied about having tried. I called to complain, but got no help. Avoid this place if you can! read more

First they stated there was a sorting issue, then said that the address was incorrect, although I double checked and it was correctly entered. On the day of delivery they said the receiver refused the package, Yet interestingly enough I received my package from FedEx on the same day. This place is trash and so are the employees. I'm pretty sure there is some type of scam going on. read more

Drivers and team members here are full blown retards. Zero reading comprehension. Zero comprehension. Zero awareness. Only idiots get hired here apparently because they mess up the most basic tasks. They ruined my last 3 package deliveries because the employees are too stupid to read. read more

How are people supposed to pick up packages when there's only one rep doing work and there's a line going outside? Not to mention there is no parking for customers! Pick ups shouldn't take an hour and a half. Terrible service!!. They should really hire a second person to do pick ups and drop offs!!!!! read more

Packages out for delivery are not even attempted by 8pm. Then later around 9pm they either say they attempted delivery(they didn't) or say a delivery exception occurred. I even give them my buzzer number and they dont ring. This address gets ups packages everyday. Onecomplains but nothing is done to improve service. Have to go fedex or usps in future.Reuben Febus 1569 Bruckner Blvd 13-E Bronx,ny,10472 718-842-9328 read more

Not sure why it's reported as "closed". It's open and running as always. It's easy to get to by car and unlike other reviewers the customer service there was excellent. They were courteous and polite. Very friendly. The wait time was about 10 seconds. I came to pick up a package and was already waiting for me in the room right next to where the lady was sitting. Best experience yet and yes it is OPEN. read more

This place is an embarrassment to a company as large as UPS. Do not ever miss your package or request a pick up.

I would give this store 0 stars if I could. They have their own rules, above and beyond the UPS policy for picking up packages with electronics. The representative I dealt with, Frank, was incredibly rude and did not let me get a word in. He said the only way to pick up the package was to show a government issued ID and a utility or water bill with the name and address matching that of the package. I explained utilities/water were included in my rent and offered to show bank statements, online fios bills, or other mail/receipts with my name/address but he said this wouldnt be good enough and without my permission, he shipped my package back to the sender. I spent an hour on the phone with UPS corporate to get this sorted out and eventually got my package from him. Will never ever return. read more

THIS IS THE ABSOLUTE. WORST. PLACE. I am appalled that this business is still open! Bogus excuses. Procedures don't even follow UPS handbook. Location has to be the worst place ever. In the middle of no where ! After I left Someone called me and said they would call when the ups truck was on its way and did not let me finish my sentences. Just absolutely atrocious and rude. read more