Time Of Day That I Went To Send My Package Was Around 3:20pEDT., During The Work Week. Not Crowded, Even For This Small Post Office Branch. Line At P.O Was No More Than 5 Deep. Two Clerk Windows Were Open To Serve. My Experience At The Window, Which Didn't Take But 7 Minutes To Get To, Was Extremely Pleasant, Professional, Polite, And Quick. Back In My Car In Under 10 Minutes At The Post Office. Your Experience Will Probably Vary According To WHEN You Go To The Post Office, As Well As How Many Clerk Windows They Have Open , And How The Clerk's Temperaments Appear At The Time. read more

To the Postmaster, I am writing to formally report an incident of highly unprofessional conduct that occurred. The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, is extremely disrespectful and unprofessional, and the workers at that location have a very bad attitude, making it an unpleasant and horrible experience, with the worst customer service. I wish I had never experienced or even encountered this person. This person should have been fired a long time ago, along with the hiring manager or the leading supervisor. I don't understand or know if she is the supervisor. This is not an isolated incident; several other residents and customers have reported similar experiences of verbal abuse from the same staff. This woman!. She isn't a good person, and she isn't the right fit for the company. This behavior is a direct violation of federal standards and is creating a hostile atmosphere for our local community. This place should be investigated for everything because it is the worst post office in the five boroughs. Very bad and extremely slow service, and extremely bad customer service. Please do better. You can ask the public or any customer who visits the United States Postal Service, 575 E Tremont Ave, Bronx, NY 10457. During my interaction at the Window a staff member, a black woman with little weight on her, used explicit and foul language. This language was used toward me within public earshot while I was asking for help. As a customer, I found this behavior notoriously disgraceful and a violation of the USPS Zero Tolerance Policy regarding workplace harassment and inappropriate conduct. Such language creates a hostile environment and fails to reflect favorably upon the Postal Service as required by ELM Section 665.16. The behavior continues to be a problem for the local community, and I am willing to speak on the record about how this hostile environment is impacting our neighborhood's access to essential services. a serious lack of professionalism and the use of offensive language by federal staff at The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, Post Office. This facility is a taxpayer-funded public service, yet the environment has become hostile and unprofessional for the community. No corrective action has been taken. This facility is a taxpayer-funded public service. I've also brought this matter to many local news outlets, like NBC News 4 "On Your Side", News 12 The Bronx, and Bronx Times. I will be providing them with witness statements and evidence of this office's failure to maintain federal standards. I will be contacting the offices of Representatives Nathalia Fernandez (District 34), Jamaal Bailey (District 36), and Gustavo Rivera (District 33) to request a formal inquiry into the management of this facility. A secondary report will be filed with the USPS Office of Inspector General. I would prefer to resolve this matter internally, but I will not allow this hostility toward the public to go unaddressed. I request that this incident be formally investigated and that corrective action be taken to ensure the standards of courtesy and character expected of federal employees are maintained. This behavior is a direct violation of the professional standards expected of a federal service. As a regular customer, I find this conduct both disappointing and a poor reflection on the United States Postal Service. To resolve this matter, I request that this incident be investigated and that appropriate corrective action or training be implemented for the staff involved. I look forward to your immediate response. by 03-11-2026 regarding the steps taken to ensure this does not happen again. This incident is a failure of government accountability and a public service issue rather than just a personal grievance. read more

US Post Office - To the Postmaster, I am writing to formally report an incident of highly unprofessional conduct that occurred. - Post Offices Near Me - Bronx, New York

I went to this PO this morning. EVERYONE is courteous and knowledgeable in all aspects of their job and do it to perfection. I can not say one negative thing about this office of the PO and I actually enjoy going there. Kudos to all the employees at the Ponton PO and keep up the good work. read more

HORRIBLE!!! I ordered a package from amazon that was supposed to be delivered Wednesday. I called Amazon Thursday when it did not arrive. It is now Saturday and I still do not have my package. Amazon started an investigation on the USPS for why it has not been delivered. I received a phone call from a female employee from this post office saying " I have your package in front of me. We're closed but you can come before 5pm (I received the call around 4:30 pm) and I'll give it to you through the back. " This is unprofessional and unorganized. They have my package this whole time but do not want to deliver it for whatever reason they can't provide. This office really needs to be investigated for the type of horrible service they provide. read more

I just experienced the worse interaction with a window clerk ! I came in to pick up a package for my mom, I had a picture of her passport, the tracking number of the package and my ID. I waited in line for a little bit because the clerk was on her phone and didn't notice I was online. After she finished whatever she was doing on her phone I approached the window to a clerk I later learned was named "Claude". I told her "hey I'm here to pick up a package for my mom and she said "I need your mothers ID your ID and the tracking number" and I said "OK would you like me to write it down for you or do you want to write it down(and I would tell her the numbers) and she didn't even respond she just gave me a receipt paper and a pen so that I could write it down and I also wrote out my mothers name. I showed her a picture of my mom's passport and I also showed her a picture of my ID because they were right next to each other. She then proceeded to ask me with an attitude and while rolling her eyes "you don't have your ID, how you don't carry your physical ID? "And I replied "I do, I just showed you a picture cause It was faster (it was literally the next picture in my phone) It's the same thing but I have the physical one". I told her she didn't have to speak to me like that and proceeded to take out my ID. This made her angry and slammed the receipt paper on the counter and told me to go to the next clerk because she wasn't helping me. I asked for her name but she refused to give it to me. She walked away and I could hear her yelling from the back that I'm not getting my package and she was also telling the other clerk to not give the package to me. When the next clerk took me she was super nice and I explained the situation. She walked towards the back to get my package and I can hear the original clerk telling her no don't give her her package this is a courtesy we don't have to give her her package. Which I don't understand why she kept saying it was a courtesy when I had all the necessary information that the customer service representative told me I needed when I called on the phone before I went in. the manager ended up coming to the window with my package she ended up speaking to me and she told me that it was a courtesy that next time there's not going to be a courtesy and I told her this is not a courtesy. I have all the information that is necessary I provided all the information and I explained the situation to her as well but she just defended her employees nasty attitude. And this is not the first time I experienced this attitude from the specific clerk. The last time I went to the post office I wanted my receipt to be sent via email and she hit print on her end while I was trying to hit email on mine. I ended up telling her hey I wanted the receipt sent to my email, is there anyway you can fix it because the screen just cleared she turned to her coworker and her coworker said there was nothing she could do about it and I asked her why did that happen did she hit something on her end and she lied and told me no. I've been to the post office so many times and that screen does not move unless they hit some thing. She also was rude to the person she assisted before me it was an older gentleman who was struggling to use the keypad to pay with his card she kept yelling at him and getting annoyed she would say "no you're doing it wrong do it again that's not how you do it." Which wasn't helpful at all it was an older gentleman who was struggling there was a better way for her to speak to him and help him. I just don't understand why people like this get hired in customer service positions. If you don't like your job you have to get another job. If you do not want to come to work at this place of employment pick another place of employment. Which truly upset me is that her manager just defended her and didn't even let me talk when I was trying to explain my side of the story. I later on called corporate and filed a complaint and I learned from corporate that I actually needed a note signed by my mom. Which If the clerk would've told me that I would understand why she was saying courtesy but no one ever mentioned a note she was just upset that I showed her a picture of my ID even though I later showed her my physical ID. I understand that people have mental issues and go through things at home but you have to leave those things at home especially when you work at a customer service industry. read more

US Post Office - My continued review - Post Offices Near Me - Bronx, New York

if i could add zero stars, i would. had an appointment for 10 am to renew passports and the workers never called us in. we asked why and they said there was only one person and she was doing packages. the person at the front desk was rude and nasty. she kept making insults to us. at 11:45 they still never called us in. we just left because there was absolutely no point in waiting for people who obviously want no business with us. will never go again.. read more

awesome covid heroes, essential workers, I depended on these guys a lot and they did awesome thanks post office westchester sq!!

The mail carriers/clerks are so rude to the customers... almost every time I enter this establishment I hear the worker (s) not being customer friendly....it's just a shame to see they way they speak to people. read more

The worse post office I have ever been to. I have been standing on a line for 35 minutes and there still 10 more people in front of me. This place is the worse and their customer service is even worse... read more

US Post Office - Post Offices Near Me - Bronx, New York

The lines are long, even for a post office. The employees are surly, even for a post office. The place is grimy, even for a post office. And best yet, they selectively enforce rules that i've never, ever encountered at another post office. For example, did you know you're not allowed to ship any package that's not in either an official USPS or a plain brown box? I didn't either, until after i'd hauled a large, heavy box into this post office. read more

Nasty and poorly executed customer service. I went to pick up a package that was delivered when I wasn't home. The woman behind the counter told me it was returned to sender (on the next business day?!). I contacted to sender (ebay seller). They also thought it was strange and said they would let me know if it came back. I filed a claim online for the missing package. Next day I get a voice mail from them saying the package is there. I call back. They don't know who called me. I go back to them. The guy behind the counter is messing with his phone. After he realizes I am standing there I give him the slip, explain the situation, and he goes and gets it. Puts it through the window goes back to his phone. Awful place. Hope to never deal with them again read more

They hate their jobs....Worst Post Office - Westchester Square Bronx. The workers do not care about their jobs. I went on a Monday at 10am, waited 20 minutes on a line with 10 people, all clerk windows were closed. The girl who sits in the front (selling stamps) said the workers are in the back. I called their main number and it rang like 20 times with no answer. 25 minutes later a man comes out tell the girl take a window, she goes inside takes another 15 minutes to open a window, because she is argueing with her older female coworker. 40 minutes to get service, is just crazy. Nasty, rude, careless, they act as if the customers are 'bothering' them. I just hope my mail gets delivered. I usually go to the one on Buhre Avenue, what a difference, you hear Good Morning and such decent and fast service, unbelieveable the difference. read more

I stay on Oliver Place, 10458 and this is by far the worst mail service I have ever experienced. I go in monthly to send my husband a care-package but only go to the window with a certain employee because he has manners. Thank you, Ray! You have done an exceptional job! However, the other employees have done so poorly in the few months that I have been here. I am only staying in NY until my husband returns from overseas and I CANNOT WAIT TO LEAVE! I am a stay at home mom, therefore, I am ALWAYS home! There is absolutely no excuse. I have an infant and live on the 4th floor of a building with no elevator. I am constantly getting packages delivered and always get a notice from the mail man/woman. I have only had 2 packages delivered to me and one was by a woman on a Saturday morning and another by a young man on a Friday. The regular mail man that comes is incompetent. Occasionally he rings the bell and expects us to come down. Or leaves a note 2-3 days later dating back to the date the package was suppose to be delivered. ALL MY PACKAGES HAVE TRACKING AND I AM ABLE TO VERIFY DELIVERY ATTEMPTS. For example, if a package was due 2/17/15, he would leave a note 2/19/15 saying that the parcel can be picked up the next business day "2/18/15". I check my mail every single day and he has done this numerous times. I absolutely hate going into the post office because the lines are so long! My baby is 4 months now and I cannot take her out in this weather. There are times that I have had to take her to my moms house to go to the post office and pick up a package other times they get sent back because I just cant go. I have stood in line for 45 minutes to 2.5 hours!! It is ridiculous they only have one window open and multiple other windows open not attending anyone. It is 2/24/2015, I assume the lazy mail man that came today is the regular guy. He has also shoved $300-650 college book packages into my tiny mail box, ruining them. If I could rate this place for less than a single star I would. read more

This is by far the worst post office! They branch manager is rude and disrespectful! We have had issues for over 2 years with our mail delivery and they have done nothing to correct the issue! They either put everyone's mail in the wrong box or not deliver mail at all... we have gone weeks without any mail getting delivered to us at all! If i could give ZERO starts i would! I would get a PO Box but then i would have to see these people that work there even more so that's not happening! read more

Thanks for the reviews,, So i think?? I have to go over to the post office today because i had order something that was supposed to have been delivered to me last Saturday... Not looking foward to the experience:( OMG!!!! Mary read more

The worst post office in America. The lines are ridiculous and the clerk are always in bad moods. And forget about ever getting your packages in time. They don't leave written notification on your door and to make it worse, they say they attempt to deliver through their email confirmation when you were home and they never show up. The worst ever!!! read more

Well in defense of this location the 10461 area is huge, Pelham Bay, Westchester square, parts of Throgs neck and even co op city....However there is no excuse for 7 PM deliveries in our low rise neighborhood -overwhelmingly one and two family homes. We are the last deliveries on the route and we have to deliver the neighbor's mail with all the mistakes made, very annoying. read more

They are constantly losing packages. Don't even attempt to call them, they'll just hang up on you.

As others have said, not an awesome place to visit. The parking situation is usually miserable, but sometimes you can get a metered spot. The agents are just as angry as the people waiting in line and usually do the bare minimum to move along. Super slow. The one on Williamsbridge is much more pleasant and the agents move a bit faster. read more

Terrible service! As much as I love amazon prime I hate to deal with this post office. They are rude and never deliver packages to my home, I have to always go to the post office! The lines are always long and the workers are miserable! read more

This has got to be the worse post office in the entire world! EXTREMELY POOR CUSTOMER SERVICE!!! this is a branch we can definitely do WITHOUT! the mail man goes to my house, doesn't ring the bell or knock but just leaves me a notice. I go the next day to pick up my package and my government issued ID + notice isn't enough to get MY package!? What else do they need, my blood type!?! It would've been easier if they clerk I saw explained himself clearly as opposed to telling me my id isn't "good enough." Don't these people get some kind of training!? Urghhhh.. Lord help us! read more

No friendly place. Worker have attitude, I have this experience last Saturday that what I gif 1 star

This post office was not bad, besides the bullet proof windows. Then again I'm not from the area. I went in and got out pretty quickly without any lines. read more

I've lived in at least a dozen ZIP codes in my life, and this is BY FAR the worst post office I've ever had to deal with. The lines are always horrendous, and the windows are staffed by the rudest, most incompetent postal workers I've ever encountered. They're slow and disorganized, and trying to get anything done while there is an exercise in futility. But wait - there's more! The incompetence doesn't end with the staff inside the building! The actual letter carriers are the epitome of lazy. Over the years, I've ordered a number of things online, and have learned that it's worth it to pay extra for delivery via UPS or FedEx (or even local courier!), rather than cheaper or free USPS shipping. Any time that a package is to be delivered to me, the letter carrier will automatically leave one of those slips stating that "delivery was attempted", but no one was there to receive it. Even with packages that do not require a release signature. They don't ring the bell (even when I've left signs on my door explicitly stating to do so), they don't try leaving it with a neighbor, they just leave a notice. What's more, they won't even attempt a second delivery (which I thought they had to) - they just leave the notice and make me come pick it up at the post office, so I have to deal with the long lines, and morons behind the windows. The most recent incident was this week. An delivery was "attempted" (there was someone home at the time of the "attempt", so we know they never rang the bell), and another notice was left. Because I work later hours, there's no way I can make it there before they close. I signed the notice, indicating that my boyfriend (who lives at the same address as me) could pick it up on my behalf. When he went, the guy at the window gave him a hard time, saying essentially that he would let him pick up the package for me this one time, but next time he'd have to present my original ID (no copies accepted!) in addition to his own. So, if I have a package that someone else is picking up for me, I can't drive anywhere, because I have to surrender my license as proof of.....what, exactly? And this package WASN'T EVEN SENT WITH A RELEASE SIGNATURE REQUIRED!!! This Post Office is beyond useless. No wonder USPS is bleeding money, employing idiots like these. read more

The worst post office ever. So slow and nasty agents. When they close, even after you have been waiting on line for 20+ minutes, all of the agents except one close exactly at closing time and make the rest of your wait time ridiculous. I will use other offices in the future. read more

Honestly this post office is absolutely horrendous. There's no excuse for why the service here is incredibly poor. They clearly don't like to work here the way that they operate. It's completely unprofessional. read more

I called this Post Office location for assistance at 9 a.m. (June 8, 2011 -10:33) I've been on hold for 1hr and 30 mins. Of course, I have them on speaker. Whether I'm going to finally get a respond or assistance soon? I have no idea. I will hold on speaker until 11 a.m. I understand that business may be busy, but that busy to still have me on hold? Ok it's now 10:54 a.m. and still on hold. I will submit this review now, but will stay leave the phon on speaker to see if anyone gets back to me. I will definitely save my phone bill when I receive it to have evidence of my complaint to the immediate SUPERVISOR or PRINCIPAL POST OFFICE UNIT. read more

GO HERE IF YOU WANT TO SEE HOW LOW CLASS AND UNPROFESSIONAL MANAGEMENT AND STAFF CAN BE. FORGET CALLING, THEY WILL TREAT YOU LIKE A SYRIAN REFUGEE! At 9:51am, 1/23/16, I contacted the post office and a woman answered the phone. I asked are you open and she said "we are closing in one bour". I asked ok, so that means you are open or closed now. She said, "we are not open to the public". I said ok. Does that mean that packages resent back to the sender will be extended because I have not been able to pick up a package in about 2 weeks and I need to pick it up asap. she said "I guess so". I said I don't know if you mean yes or no. She said "I have more important things to worry about like getting my drivers home safe". I asked her name and she hung up. I called again and she hung up. This woman is nasty and rude. I think she should get a write up over mistreating a customer and being demeaning. I felt very disrespected. I have managed before and if one of my staff would have addressed a customer in this manner, they would be FIRED immediately. This is completely unacceptable and disgusting behavior. It really gives Bronx business a bad name and lives up to the Bronx stereo type of lack of class, rudeness, lack of courtesy and unprofessionalism. read more

It's Horrible. Really Bad. Called in to find out about a package I COULD NOT TRACK ONLINE. Did everything I could to avoid calling the station. SHE WAS RUDE & tried to dismiss me by routing me back to USPS webpage. Really it sounded like she was having a bad morning. Anyhow , I did not get any help from her what so ever. I've gone to the Ponton Station before and the staff are pretty much rude and uninterested in helping the guest with polite manners. Today is October 15, 2014. Nothing has changed in the last four years I've lived in the area with this post office. It's just terrible read more

Awful and rude service when I tried calling. They claimed to have delivered a package, home all day and never received it. Put in a form for redelivery and again, the package never arrived. After calling, they hung up on me twice when I was just trying to provide a tracking number. read more

Worst post office ever!! Slow, rude and incompetent. First off good luck calling because no one answers and then you go there and they are all doing nothing. I even asked for a supervisor and she wouldn't even come out! The city should look into this place because it is a disgrace! read more

Rude service, condescending supervision and slow service plague this location. This location has actually improved a little in the past couple of years. It used to be far worst. I think this is the case due to the USPS main source of revenue is the parcel service and can't afford thier competitors to overshadow them. I just wish the customer service was better. I won't even get into the carriers being lazy and not delivering my packages just leaving the note in my mailbox. read more

Definitely the slowest post office period. People waiting are angry and so are the people working there. It's a very stressful/annoying experience. They should get more people or all new people considering how slow it's been the past 10 years. read more

I only wanted to tell them that I will be there Friday to pick up the pkg. on hold now 10 minutes without anyone coming back. My phone tracks time and still holding. will hold for five more minutes and hopefully my pkg will be there Friday. read more

They are the worst... Not friendly at all... I went into the PO on December 13, 2011 to send some Christmas's gifts to my family and ask what will be the cheapest quickest way for my package to get there they told me and I paid 20 + dollars my package was supposed to be delivered on December 19, 2011 and it has not yet reach the location it was sent to. When I track it on line it states it was accepted at the sort faculty in the Bronx on December 13, 2011 and there is no further information and no one knows anything. OMG I should have known better... They talk about closing post offices this is one that needs to be closed read more

All I am going to say is I am sending the people who work there prayers, because clearly they are miserable individuals who need it due to how they treat customers. They are rude, and nasty and I feel very sorry for them. Maybe this location should be shut down since they don't know how to handle customer service. read more

This is one of the worst post offices in the bronx. Being small isn't the problem. They are Slow as molasses in this dump. Once i went and not ONE person was at the counter, the line was small, i was the 5th person online and stayed on line for an hour or so while NO on attended any of the counters. It was like they are all on lunch. And their personalities are horrible. Best one to go too would the one on Pilgrim by Middletown Road. read more

Still waiting for a package that was suppose to be redelivered. Emailed them. for redelivery with information to leave it with front desk. Found out that the package was sent back to the Westchester Square P.O. instead the Zerega P.O. The mailman told me that the post office was being painted. He is even having a hard time getting my package. . Wonder why the post offices are closing. Maybe they should have people who know how to do their jobs at the post office. read more

This is my neighborhood post office. Lines are usually long and they are understaffed. Mail carrier is grumpy but gets the job done. Had a great experience via phone with Ms. Watts, a supervisor there who heard my complaint and took steps to try to rectify it. Spent 20 minutes with me on phone and was smart,efficient and caring. read more

White Plains Post Office( I don't think it matters which location but it was the main branch since apparently you can only have that "service at that location. I had my mail stopped by their recommendation after not receiving mail for two months. When I went to pick up my mail they said I never stopped my mail. So I did it a second time via email and again"no Mail" until I gave them my conformation number. They gave me three pieces of mail. The next time I went they denied it again and gave me such a hard time until they finally gave me a piece of mail and then never again was I able to pick up any mail. Excuse after excuse with intimidation. So for a total of five months I did not receive mail but had to suffer the consequences such as no credit card, debit card, Oprah Magazine. You can imagine. And, according to them, there is no official way to file a grievance. Apparently it does not exist. read more