Whenever I order something online and I see the tracking number has it in Bell Gardens my attitude slips a little. I have never seen a time when it didn't seem that Bell Gardens is a void or Twilight Zone area, as I don't get updates for up to a week after anything makes it here. read more

If I could give 0 stars I would. Why doesn't the post office consumer affairs do anything about this location with so many complaints? Because they just don't care. Hopefully one of their packages will mysteriously get lost here, then maybe, just maybe they will care. :( My package has been here 10 times and they keep sending it to the wrong post office, and back. I wish they would do their jobs. If a package has been there 10 times and is just re-circulating in the same location, please notice it! read more

I currently have a package sitting at the Bell Gardens post office/sorting facility for more than 7 days. Only a couple of shirts and pants in package... Why so delayed? Thanks USPS of Bell Gardens for reminding me once again to go Fed Ex or UPS next time I order or ship an item. read more

I have been waiting for my package for the last month. Every time I call and ask them about my package they tell me to check back next week and that they are experiencing some delay. So I have respected that and I keep calling back every week and now there is no answer and it's been 1 month and a half of delayed shipment.....this place needs to be shut down or re-managed because it seems I am by the only one experiencing this problem. read more

I've tried calling this post office three different times and no one ever picks up. I had a package arrive there on may 6th and figured I go and pick it up since it's on my way to work, but of course, without any answer I didn't want to take the risk. The package was supposed to arrive may 10th, I get snail mail, but I've never experienced anything like this from any other local post office. I really wish I could give them negative stars instead of 1. read more

My package had pass though and lost contact after it. From bell garden to Las Vegas I figure it should only take a day. But ever since it arrive and depart bell garden on the 27th. It never made it to Las Vegas. I m pretty sure this usps sorting office is very incompetence. USPS should shut this office down for good of all. read more

My envelope has been in limbo at this facility for 5 days now. No one knows where it is. I will NEVER send anything through the USPS again. read more

I had a package that marked on the tracking as deliver and it has being stuck in the post office for over a week when they never came to deliver it... I literally called the post office over 20 times from 9:30 am to 3pm to make sure they have a hold of my mail and that it's not send back to the original shipper & my calls were never answer the phone rang & rang until they disconnected the call or simply add a voicemail telling me the could pick up it's just ridiculous! read more

Try to avoid this facility at all costs! I shipped a package on February 1st, it found it's way to the Bell Garden Blackhole....30 days later it's still in the Blackhole. February 1, 2014 Depart USPS Sort Facility . BELL GARDENS, CA 90201 February 1, 2014 , 1:42 am Processed at USPS Origin Sort Facility . BELL GARDENS, CA 90201 February 1, 2014 , 12:27 am Accepted at USPS Origin Sort Facility . DANVILLE, CA 94526 January 30, 2014 Electronic Shipping Info Received This was also an eBay shipment. The tracking said it would be delivered on February 7th. Customer is not happy. I think my days of selling on eBay are over. Thanks a lot Bell Gardens. read more

I am extremely frustrated with bell gardens postal office! I see I am not the only one who has had problems with them not delivering our mail! We should all come together and start a petition to have them take actions on this big issue! Come on its a government building! Things like this shouldn't happen we need to bring awareness to this horrible place! read more

Never had a problem with this post office facility. I buy and sell items on ebay often and i have never had a lost or delayed package as a direct result of my packages being handled through this facility. My packages always go through this post office. I am very sorry to hear all of the negative reviews. I hope customers will have their issues resolved as quickly as possible. read more

If I could rate this office zero stars I would. Useless fucking post office with no help at all. I do not know wtf they did to my stroller but I hope if they stole it that they get their karma back for stealing a baby item. Heartless piece of poop people working for the post office to keep things to themselves. If you are looking to get something done about this people complain at the DCA OF CALIFORNIA HERE. https://www.dca.ca.gov/webapps/cru/gencomplaint.php If anyone can answer me how you get yours resolved I would appreciate it. Or is close by to drop by and ask wtf are they doing at people packages and where is my daughters stroller. My stroller was shipped the 18th and has been sitting there since 10-20-16. Its now 11-09-16. read more

This Post office is a piece of trash. I've been awaiting a package from CA. The last scan was over a full week ago, when it supposedly departed bell gardens. Not so sure it made it on the truck. I think my package is still stuck there and I'm fed up waiting for it. Luckily I still have insurance. I can place a claim and get my money back at least. The incompetence here is outrageous. I couldn't get anyone on the phone. Of course the automated help line is of no help. The fact the number is ASK-USPS is a fuggin joke. You can't ask anybody anything. Only way I got someone on the phone is by intentionally reading my tracking number fast and mumbled, confirming the robots recollection of what she thought i said only to have her say its incorrect and finally give me to a person. When I did finally get someone, she assured me they'd send an alert to that office and I'd have someone call me. Well that hasn't happened yet but she told me it may take a few days. I'm hopeful but not optimistic. I talked with my local post office and had them do the same. I'm hoping all the inquires on my package will get it on a truck and to my door...in one piece I might add. This is just unheard of. This is a $350+ item! read more

I've had event tickets mailed and returned, causing my day to be completely re-planned because I've had to go to will call. Kind of defeats the purpose of advance purchasing. My bank card has been sent twice due to it not arriving. My bank has had to let me know when it will be sent (priority next-day) so I'm able to stalk my S**ty mail person. A few days ago my mom arrived right when my neighbor was handing back the mail person MY LETTER, clearly marked with MY ADDRESS. Yet, it was place in the box for a completely different property. My mail-box is marked and right in front of the house. I just don't get it if they are that negligent or simply hate their jobs. I didn't know they were so bad until I went online looking for a number to call regarding this because when we tried to tell the mail lady to be more careful, she walked away saying our house wasn't her regular area. What does that have to do with being able to place a letter in a box with the corresponding number? I don't know. The LA weekly even wrote an article about them. http://www.laweekly.com/news/the-incompetent-bell-gardens-postal-sorting-office-is-losing-las-mail-4255105 read more

This is the worst post office ever lost two of my packages and never found them you want my advice, use UPS or FedEx!

This facility is a joke! All the reviews you see are the truth. My package was stuck at this facility for around 5 days with no update. When my package finally did arrive the box was smashed and looked like the box from the beginning of ace Ventura. I just hope that anything I order from now on never goes through this place again. read more

There's not many things that turns my stomach but waiting in line at this post office. I had a dream that some day they would be taken over by the private sector. read more

Well, I am VERY HAPPY to say my box of gifts for my sister arrived unscathed and all the contents inside were in perfect condition...THANK YOU Bell Gardens!! I handmade several gifts for my sister who lives in another state & a couple were very fragile & were not replaceable. I did my part by packing in straw & reinforcing as best as possible with bubble wrap & some strong cardboard partitions but you know how that goes....I sent it off with a prayer & only paid standard shipping ($33.00!!)due to size & was told at the Post Office counter it would take at least a week!!! I was kinda bummed about the "week" duration when she lived only a couple states away but I was running out of time & with all my past experiences with USPS, I felt confident it would make it in about 4-5 days. "Fragile" was stamped all over & I kinda worried about drawing attention to that but again, did what I had to do expecting the worst....sigh. So that was the 19th when I dropped off at P.O. On the 21st it arrived in Bell Gardens, CA at their station....,22nd, 23rd, 24th, 25th...no movement. Uh oh, my worst nightmare, it got lost or worse, because it was oversized & marked "fragile" someone couldn't fight the temptation to open it up to see what "treasure" they may find(seriously? at $33.00? no Express or 2-day?). THEN I went online and looked up the phone # for Bell Gardens P.O. so maybe I could follow up with a polite phone call as to what's going on??? There they were....all those reviews, not good reviews, remarks about the "black hole", the "Bermuda Triangle"??? Well, I remembered what the agent told me the day I dropped off the box, "it could take at LEAST a week".....I guess I hadn't given it enough time. I kept tracking box & exactly 8 days later my surprise box filled with handmade treasures for my ill Sister ARRIVED!!! She was shocked at the size & did tell me the box was in PERFECT condition on the outside! YAY! She had me on Skype while she opened box and TA-DAA, NOTHING was moved, EVERYTHING was exactly where I placed it in ONE PIECE!! YaaaaHooo!!! Needless to say, my Sister was screaming like it was Christmas Day with all the goodies..LOL!! THANK YOU SOOOO MUCH Bell Gardens for handling this priceless package with such care and getting it to my Sister in the time I was advised with EVERYTHING in perfect condition!!!! p.s. I signed up for the text updates as well and it sure was worth the time...kept me posted constantly!! One VERY HAPPY camper, Lynda A. read more

This one does not get a rating. They are either idiots or there is a lot of items with legs. Most of my items either show up a month later, ( 2 day postal ) or never show at all. I believe the post master should try to do some fumigation to rid this post office of the cockroaches!!! I am really upset as there is money lost on my part, MANY TIMES!!!!! I am absolutely fed up!! -10 rating plus one is too much!! read more

by far the worst usps !! my package has not moved for 2 weeks , this is my 3rd package this year that been delayed ! filled my 2nd claim and nothing has been resolved ! very awful service !!!! read more

Postmaster Rhodora Nuqui told our mail carrier not to deliver mail to our address even though we had no forwarding instructions in place. She and her supervisor, Postmaster Sarabjit Chadha, both admitted this was a mistake. However, they have not acted with any urgency to fixing the problems Rhodora caused. As a result, one important Priority Mail 2-day package was sent to a central processing facility in Santa Ana, while another was returned to the sender. (I have still received no explanation as to why they did two different things with these packages.) Chadha refused to refund me any of the postage until I receive the packages back. Two weeks later, I'm still waiting for my Priority Mail 2-Day package sent on 9/10/15. After being sent to the central facility in Santa Ana, it was sent back to Richmond in Northern California, and then inexplicably sent back to Bell Gardens in Southern California. For other customers struggling with the awful customer service at the Millbrae and Burlingame post offices, here is the chain of command and the relevant contact information. I suggest immediately contacting all of them when an issue arises, as you have to be prepared that they will ignore you and it will be a while before anyone pays attention. Teresa "Tess" Sanchez (Burlingame post office employee): (650) 552-1039, (650) 552-1038, (650) 552-1037, Materesa.C.Chow@usps.gov Rhodora Nuqui: (650) 552-1039, (650) 552-1038, (650) 552-1037, Rhodora.J.Nuqui@usps.gov Sonny Chadha (Rhodora's boss): (650) 552-1039, (650) 552-1038, (650) 552-1037, sarabjit.s.chadha@usps.g... Ravi Bainiwal (Sonny's boss): (415) 550-5438, Ravinder.S.Bainiwal@usps... Jeannie Wong (Ravi's assistant): (415) 550-5438, Jeannie.Wong@usps.gov Noemi Luna (Ravi's boss): (415) 550-5591, Noemi.L.Luna@usps.gov Kathleen Chung of USPS Consumer Affairs for SF region: Kathleen.P.Chung@usps.gov Kim Wu (Kathleen's boss): (415) 550-5082 You can also call the U.S. Postal Inspection service at (877) 876-2455, the Office of Inspector General at 866-644-5696, the USPS Consumer Affairs headquarters at (202) 268 2000. It will be like pulling teeth to get any results, but at least register your complaints. Apparently the employees are heavily protected and not easily disciplined, but the more complaints on file, the better. read more

Comedic Banter. I ordered a Bar sign off of EBAY from a company in China. The sign that arrived at my home after a month was nothing close to what I ordered. Of course, EBay offered to give me $50 back for a sign I paid $110 for. I decided to send the sign back to the vendor for $33 to China. After 2 months the vendor still had never received the Sign back and since I paid the $33 return rate instead of the $70 return rate I had no insurance on the package. Further, I used the tracking label from the post office and they show it was scanned at my post office but there are no subsequent scans that show it actually ever left my post office. Frankly David Copperfield isn't this good at making things disappear. Can I rate this a 10? Just for the experience of what not to do? read more

Bell Gardens is the absolute worst. My 2 day priority box was sent there in error and guess what? They lost it. Just like other people have said, the box gets there, it's scanned and that's the last scan there is. It's now been 9 days since my 2 day priority mail box was sent and I am beyond pissed. I had the full price of the cost reimbursed to me but I have $100 insurance on that box and so help me God they will be paying that also if that box doesn't get there undamaged and with everything, and I mean everything, I put in there. I have a record of what I put in the box as I have had this happen once before. Only the 3rd time I have sent a box USPS and 2 out of 3 have ended up in this hellhole. From now on, it's UPS or Fedex. Never will I send anything by USPS again! read more

Common sense would say packages get damage before arriving here in theory if u go out to eat get bad food blame the cook not the server. With that said I shipped n received 300+ items only 1 was damage cause it wasn't packaged right. read more

I sent an envelop containing a couple gift cards and a Christmas card from San Rafael CA to Battleground WA on December 12th. The envelop was insured for $500. My receipt shows the correct zip code for Battleground, so I didn't use the wrong zip code. My envelop was routed from San Rafael to Bell Gardens, and from Bell Gardens to Los Angeles, not to Washington. Los Angeles sent the envelop out today. I fear that it will be misrouted from Bell Gardens again or that it will be stolen. read more

Can Bell Gardens Post Office get any worse. YES. We keep our dogs put away all day. We never know when mail will be delivered. So in the eve we put our dog out. Mail man comes. It's getting dark. Our dog barked at him. Scared him. And he is pissed off at us for having our dog out. We were very sorry our dog scared him. Scared us too. Wasn't expecting mailman with flash light at night. Said he won't leave mail next time Dog is out. Helllooooo. Come at a scheduled time. Or before it gets dark. Rating should be 0 read more

Terrible black hole for packages. What's more, impossible to reach customer service. This branch needs to be shut down stat.

"The Bell Gardens Black Hole". I shipped an item through ebay, and after 3 weeks it has not left Bell Gardens. Shut this place down.

I called this place several times today every time I called the girls in the office would hang up or put me on hold for an hour or they would answer won't care about my concern just keep putting me on hold. They deserve no stars! read more

Went to the post office today and the Indian man with the glasses "helped" me and I had told him that I had moved from the address on my CA ID and asked him if he can check if there has been any mail sent back to the post office for me , he wrote down my new address but didn't take my name , he was back there for less than a second and told me that there was nothing in my name there, mind you he didn't take my name down, if you ever go to this post office do not go to the Indian man, he is very rude and very unprofessional read more

SHUT THIS PLACE DOWN. This is the 2nd year in a row I have shipped merchandise home from vending events in Cali and had it stolen. I don't even ship at this post office but the one I use (Torrance) sends everything to Bell gardens. Last year we had a box come home ripped open and emptied and taped back closed (with nothing in it). I thought hmm that was weird. This year I had my MOST EXPENSIVE box full of merch not show up on Monday with all the others. That's not weird, that's called proof. After reading all the other reviews on here I am surprised to know that anything is allowed to go through here or that this place is still open.Today is Friday so I Tracked my package and guess what? It was last scanned in at BELL GARDENS CA. I cant believe there is not a investigation going on to catch the ring of thieves here. BEWARE!! read more

I sold a purse on eBay, transaction flawless....wait, NOT!!! when the Post Office got involved, what a mess.....the package was sent on May 15 with a delivery date on the receipt of May 22nd, you guessed it, it is STUCK in Bell Gardens.... I went to my local Post Office looking for HELP, got none, I was told by the Post Master that if she was to send anything, it would be Priority Mail, then it is sure to get to it's destination....funny thing is, there is NO signage in the Post Office saying that.........I sent the purse Standard Post, which I have before with NO problem....well, not happy with her answer, I sent an email to the Post Office, of course, it went to the Post Master I had just talked to, she said that mail sent Standard Post can take from 2 to 14 days or LONGER...then why in the world does it state on the receipt May 22nd??? Bell Gardens needs an OVERHAUL, the Post Office should be some of the money it says it doesn't have on it.... read more

They got me ! People, never send standard packages, all standard mail goes thought Bell Garden and gets stolen there ! I lost my package , mailed on Jan 16 th 2014 , from Stockton, Ca, it made to Bell Garden on Jan 18 th and never moved again.. peopla call that place Black HOLE of California !! My package was good size, not a tiny little thing, was insured , had to be in Maine in four days .. HA HA HA... now I am right there with you trying to write angry emails, complaints and make phone calls to people who simply do not care !! I started to look for my package in two days as it did not get delivered, called USPS, they kept asking me to wait longer, weather conditions and other stuff... now it is almost to late to file Insurance claim ! Never WAIT !!! if your package does not come on time, if it does not move for 3 days from Bell Garden - it is time to RING a BELL !!! read more

If there was a negative 100 stars I would give it. The USPS in general is a service I will no longer use. Period. They are inept at tracking packages. I have 3 pieces of my mom's original artwork that made it allllll the way from Delaware to the Bell gardens sorting facility, where they were last scanned prior to falling into the now infamous black hole of that thieving establishment. Nobody seems to be willing or able to help, much less acknowledge that there are serious issues at hand in that place. I am so frustrated. USPS employees, you are all miserable thieving and useless. I have never had mail stolen in my life until I moved to LA and it's happened no less than 3 times. Shameful. read more

My package has been just sitting at this facility for 4 days now. Was notified yesterday (3/16) that it was "In Transit to Destination". It's expected delivery date was for today (3/17) and now it seems that my package has disappeared as it has not been delivered and the tracking has yet to be updated (9pm). Oh! and I forgot to mention... I am about an hour and a half away from this place. I truly hope it shows up soon. Something needs to be done about this facility. read more

If you've "lost" mail going through the Bell Gardens Facility please call the USPS customer service at (800-275-8777). It is an automated service but just keep saying "I want to speak to a representative" I actually got thru pretty fast. Make your complaint about Bell Gardens to them and they will open a case regarding it. Be sure to have any info like the sender and recipient addresses, tracking number and date, etc. If enough of us open cases against this facility perhaps something can be done! I agree put in cameras, find these thieves& prosecute them. While they're at it post their pictures on the walls of the post office!!!! The USPS Bell Gardens Sort Facility "loses" packages. Some have suggested theft. Do these packages just fall on the floor and get pushed under a counter? Must be quite a large pile of them by now! I shipped a package with tracking number on March 11, 2013. Tracking number claims processed through the Bell Gardens facility on the 13th of March and has since disappeared. My Covina post office expressed frustration with them as well. Looks like I'll have to issue a refund to the purchaser who never got this item plus the cost of the shipping. The package was headed to New York. No telling where it actually got "lost". read more

I too sent a package, a very large package 1/14/14 & it went to Bell Gardens sort facility. It is now 1/23/14 & still hasn't arrived to it's destination. No tracking update info on it either. Local Post offices won't take care of the issue but I believe the attorney general's office may since it seems Bell Garden sort facility is losing so many packages. But they can't know about this places shipping practices with so many lost/disappearing packages if people don't contact them. Giving my package a few more days then going to the top. Everyone else should consider this too & may put a stop to what ever is happening to our packages that go there. read more

I did so much research after I seen my package was sent to this post office and I didn't receive it the day I was suppose to, so I began to panic thinking I would never see my package. I was suppose to receive my package this week on the 24th, a day went by there was no movement I called this post office nonstop didn't get a call or email. My grandmother called the 1-800 number and finally talked to someone, she told her that they had trouble reading the address on the package which I didn't understand I order things online a lot, but yesterday I got a text notification saying that my package was finally in my city and that it got to my local post office. I honestly think it was god, the day before yesterday I prayed and hoped I wouldn't be another victim of this horrible post office. I'm very happy and thankful my package got through this black hole.... read more

my package has been sitting there since 12/12/18 no christmas delivery for this one, theyll be lucky to get it brfore 2019

My package arrived at the Bell Gardens location yesterday afternoon (on a Sunday), and after I read these reviews I started praying immediately. FORTUNATELY, it was passed on to the Downey, CA post office (where it is intended) this morning. From reading these reviews, I'm guessing this is a miracle, so to that I say, "Hallelujah! My package is NOT the Amelia Earheart of packages!!!!" I hope everyone else has the same great experience from here on out. read more