On 4/3/26 I was scheduled for a passport renewal for a lost passport and was not greeted or even…read morespoken to. Nobody checked me in or assisted me. The woman behind the counter are unprofessional and rude. Comments being made about "Why is she even here, did she even book an appointment. we are closed?" completely unbelievably unnecessary. When I've waited in line for 15 mins over the actual appointment time. When asked to speak to a manager she mentioned that I was mad about the Incorrect Photo that she told me to get from CVS. Not knowingly being aware of the fact that I've been unsatisfied from the level of introduction from the very start. Nobody greeted me said Hi or even asked what bought me in. But when other customers came in to get their passport serviced. The employees seemly shown favoritism and or excitement to service. Sad to see how poor we treat each other. These young ladies should understand professionalism, etiquette, and integrity to all customers who come to this post office. I will intentionally revist this location for the exact same service and expect better service. Update: Please go to Towson Public Library, for your passport needs. Thanks to Mellisa they will take care of you. Very professional and friendly, speak to you the moment you arrive. They even take passport photos. Ask for Melissa. They are very competent respectable and professional and will educate you on the prices.

Ugh. My wife set up…read morean appointment for passports on a Saturday. Showed up at our scheduled time and we were informed no one was available to do passports on Saturdays at this location. Why allow us to schedule an appointment if no one is available? The employees were helpful, suggesting two other post offices that could help us on a Saturday and calling one of them to ensure someone was available.

This office's mail carriers, while polite, are unreliable at best. Instead of indicating that,…read moremaybe, just maybe, they didn't have enough time to get to your house to deliver a package - they just never show up, never leave any notice, and then indicate in the system that they attempted delivery. The problem is, this is Parkville. People here have security cameras on their homes. So, we know if you showed up or not... especially when we've been home all day. I realize that people sometimes can't finish all their work in one day, but at least be honest about it, folks!

I reported a replacement carrier on Thursday November 6, 2025. (Shown in photos.) she threatened me…read morewith physical violence and cussed at me all because I asked her not to park on the corner in the middle of the street. As my son's school bus couldn't get down the street. This is also after she nearly hit the pole on the corner and road up on the curb as well because she was on the phone talking. Followed by refusing to deliver mail for the entire block that day. The route was never finished so no one including me got mail 11/6. After which she sped off down the block once I told her that if she didn't stop yelling, cussing and threatening me I have to call the cops. Today November 7, 2025 someone from this local office called me and told me it was my word against hers and refused to identify themselves. When I asked what their name was, and told them I have all of this on video. They told me it wasn't necessary so they wouldn't watch it and hung up on me. Never once was it mentioned that my service be interrupted. Only for me to come home after work today to a note saying my mail service was suspended. This is clearly retaliation for me filing a complaint. Mind you my family has owed this home for 20 years. Heather is an excellent mail carrier and we had never had any issues in all the years we have been here. I don't know the name of the person who threatened me and was filing in for her but I haven't gotten mail for two days. And I'm not sure why this be allowed by management after I had to file a complaint and call the police for my own safety. I can't believe that they suspend my service and withhold my mail from being delivered. This is outrageous and I would like to be contacted by someone who can fix this. It's literally hard to believe this is happening but after reading these reviews I see I'm not alone.

Good: They do empty the drive-through mailbox every day at closing time + 5-10 minutes. Staff will…read moreusually take all the time you need to get your mailing done. The community is slowly beautifying the PO with flowering plants out front & regular replacement of the street signs out front that regularly get run over by careless (impaired?) drivers.‼ Bad: rarely have 2 staffers at the desk (Thanks for nothing, Louis DeJoy!); and like I said, they do take time with each customer - which is frustrating ehen people come in with their packages in a jumble! They rarely have postage stamps - actually pretty unbelievable! (attn, manager - this is your USPS revenue stream!!) PO will only hold mail with properly filled out form for 30 days tops... why?!? Ridiculous, frankly - set up a long-term hold system, friends!!!!!‼ IN A HURRY, I go to the Wockenfuss mini-PO on Harford Road / open longer hours and you can buy chocolate while there!!!!!!!!!!!!!

Mail hold requests. I have made two requests to have my mail held while on vacation. Both times I…read morereturned with my mailbox overloaded with mail. I placed the request online and received a confirmation from the post office and still received Mail. I spoke with the manager and did not get the issue resolved. I would not recommend this post office.

I wouldn't have known this place existed if I didn't google it. This place is in the cut near a…read morestorage facility. I just dropped off a package but this location is fine. There is parking and they have a box where you can drop off packages if your package is prepaid. There's a lot of space here and it's clean.

Here's another package this afternoon I found on my curb so OBVIOUSLY my last complaint just went…read morein one ear and out the other but they can't use covid or the economy as an excuse because it's outright disrespectful to sit packages on the side of the road so that EXCUSE IS COMPLETELY OUT THE DOOR !

I requested to have my mail held for 8 days by completing the proper request. When I handed in the…read moreform the employee asked "what are you going on vacation?" That question was not on the form therefore it was not her business to ask. Nonetheless my mail was not held. Incompetent.

I've visited this Branch several times and the staff are always polite and very professional. It's…read morean older post office but it serves it's purpose stamps, sending mail, and receiving large packages they always in sure that your mail is safe and secure. I recommend this location however always check with the hours they're open Monday through Friday 10 to 1 and then re-open 2pm to 4 pm even though it says on the website that they're open till five they close at 4 PM.

Employees are great, but staffing around lunch time can cause a headache. Had to wait 45 minutes…read morepast my scheduled passport appointment time because there was only a one employee to handle both the mail desk and passport services. I would recommend scheduling your appointment before 11:30am or after 1:30pm to avoid a similar situation.

Constantly losing our mail / bills sent out that are never received for payment…read more At this point they don't even get 1 star and there isn't a negative or thumbs down rating. So much for DEI and they're a monopoly that we're suppose to trust. NOT!!!! Sorry - I actually am forced to give one undeserved star for this to be submitted.

M. Cooper Thank you…read moreto the USPS workers & staff for continuing to serve the 'community' in light of covid, weird weather, ungrateful/unthankful 'customers/community', and personal/family challenges.... There ARE those who are 'pulling for you' to succeed' and are 'thankful'! What you do is NOT 'just a job'.... we know it well... you also 'protect' your community!! I 'get it' and so does our family!! Thank you....

Answer the phone. When a customer is in line, put down…read moreyour cell phone. Stop personal conversations when a customer is in line. If Mail is forwarded then forward the mail! Medications not being redirected as requested is unacceptable. My personal experience is that customers seem to inconvenience the folks at the desk. Customer service is your job. Look at the other reviews and get a clue if you care at all about professionalism. I filed a inquiry for missing mail and about two weeks later received a customer survey email on their response. I said there wasn't any. The response was shock at no calls or emails. Been a month now and still no response. Zero accountability. I'm watching today as another package is being delivered to the old address after I called the 1-800 number and was told "it should be redirected..." and since they wont pick up the phone locally and I can't capture it enroute (I didn't send it) it's gone by now. I expect this branch to improve about as much as I expect my Forwarded mail to arrive.

Great customer service. Staff are very friendly and helpful. My experience at this location was…read moreAMAZING!!

Tried to mail a package to my parents at the address they have had for thirty years. I have sent…read moremany packages there before. The clerk insisted the address did not exist in their system and that there was no way to mail it. I explained that I was certain the address was correct and suggested trying to put it in again, but the clerk was not interested in helping. I went to another post office and they had no issues with the address and were able to easily mail it. Avoid this post office if you don't want to waste time going to multiple post offices to complete a simple task.

I don't know why everyone hates on the post office so much, but I have never had a bad experience…read moreat the Highland town post office. It's my regular branch and I frequent it often. Monique it's always incredibly friendly, patient and helpful when answering my many questions.

This location would benefit greatly from a self-serve kiosk/machine. Every time I've visited…read morethere's been only one employee working and a queue of folks waiting to be helped. In addition, they close every weekday from 1:00pm to 2:30pm. Both of these reasons justify the addition of a machine, even something that can simply dispense stamps for purchase. Otherwise, it's the only post office location convenient to my home by foot so I'll continue to patronize it.

Still my favorite post office. Easy to find on Bellona Avenue, plenty of parking, and professional…read moreemployees. Fast and efficient service, fully stocked shipping products and stamps, and never a long line to reach the counter.