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USPS

2.4 (93 reviews)
Closed • 9:00 am - 2:00 pm

USPS Photos

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Brandon T.

Very pleasant visit and very quick as well. I was in and out they got everything I needed to take in order. Also answered all my questions. No problems or complaints whatsoever.

Evalyn Y.

Excellent service but of course sometimes there is a line. They do seem a little bit demanding and in a rush but I guess that goes with the territory. It is in a great location and there are many oversized PO boxes which can be very helpful for businesses in the area.

I have called a total of 8 times and have been either hung up on or the phone automatically hangs up.

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2 months ago

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2 years ago

Helpful 3
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2 years ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

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5 years ago

Helpful 1
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2 years ago

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Photo of Max D.
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2 years ago

Been calling dozens of times for over 45 min and no one has answered. No wonder the post office is a dying bureaucracy.

Helpful 1
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2 years ago

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Photo of Evalyn Y.
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3 years ago

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3 years ago

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2 years ago

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5 years ago

Helpful 1
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Photo of Dan S.
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2 years ago

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2 years ago

Helpful 2
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4 years ago

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2 years ago

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4 years ago

Helpful 1
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7 years ago

Came to get passports renewed. Very easy to make an appointment online, clerk was only a few minutes behind. Received passports in 3 weeks b

Helpful 3
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5 years ago

Helpful 1
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3 years ago

Helpful 1
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Photo of Chris W.
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6 years ago

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9 years ago

Helpful 9
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Photo of Liz B.
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3 years ago

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5 years ago

Helpful 2
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Photo of Jane M.
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6 years ago

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3 years ago

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4 years ago

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Photo of Nancy D.
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6 years ago

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7 years ago

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8 years ago

Helpful 1
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6 years ago

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5 years ago

Helpful 1
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Photo of Lexi S.
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8 years ago

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7 years ago

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9 years ago

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Photo of Bao H.
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8 years ago

Do they know how to answer the phones?? Very frustrating and poor customer service. The 512-892-2794 just rings endlessly and then cuts off.

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12 years ago

Helpful 6
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Page 1 of 3

Review Highlights - USPS

“Donna's patience, helpful attitude, and willingness to go the extra mile made a stressful situation so much better.”

Mentioned in 4 reviews

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US Post Office - Inside

US Post Office

(135 reviews)

This honestly has to be the worst USPS facility around. Extremely unorganized. I had to go because…read moreI had not received my held mail in 4 days. Of course they have a local number but do not answer it. I waited in line for over 10 minutes to get up to the counter. It seems like when someone was done, they just got up and left the counter. I finally got to the counter and was faced the rudest, unprofessional employee ever. I asked if my mail was still being held and was ordered to provide my ID. No please or thank you - just give me your ID. I had my printout as well showing my dates when my mail was to be held and when it was to be delivered. After giving my ID, waited over 8 minutes for her to return. Was handed a bunch of mail, some of which was not even mine and gave back to the agent. She immediately marked as return to sender. I told her it should not be sent back, only to be delivered to the right address. Didn't matter, still marked AUK - address unknown. I asked if she could verify if my mail would be delivered moving forward. I got an eyeroll and huff. She said she had to check with her supervisor. I also asked why my mail had not been delivered as scheduled. She stated our "regular" person was on leave and had temps and they had thrown out all of the hold mail cards and people had to come in. Which was very frustrating to hear. No apology, nothing. I am truly hoping for my mail to get back on track. Just do better.

My package was not delivered due to insufficient address. So I called and they told me the address…read morewhich was the Menchaca Rd to pick up my package. However when I get to the post office they tell me it's not at this post office as well as they had already sent my package off somewhere else. Taking timeout of my day to go there then getting told it's not there when I called really pissed me off. Generally everyone had an attitude there. Don't recommend this as your go to.

US Post Office - Bee Caves Rd

US Post Office - Bee Caves Rd

(68 reviews)

Westlake Hills

This is Melissa, apparently she is the lead. I went to drop off packages, mind you using the self…read morecheckout station. I dropped about 5 packages off when the drop was stuck. I went out to my car put up my bin and return, when I went back inside to ensure the package was delivered correctly. I saw her to the side and her for her help with the drop. She said she couldn't help because she was too busy picking up peoples trash from their car and their were two hands their. I asked her when she could help me and she said 5 o clock and it was 12pm. I said I will just take my package back and she said no you can't do that. I said I want to make sure it delivers and she said how about you just don't use this post office anymore. She walked off down the hallway, and I pulled on their lever one more time to ensure the box was clear. She was infuriated and charged me outside by my car and said she was calling the police. This is her standing by my vehicle calling the cops. It's absurd that these workers hate their jobs so much there are projecting their anger on to others. I honestly would expect from an area such as Westlake to do a better job in finding quality workers who actually have a service minded mentality.

The workers are lucky to have a job! I guess they don't remember working for the post office is a…read moreprivilege. It's a good job, It's steady and it pays well! Also "they are inside with air conditioning!) I frequent many post offices in the area (Austin Dripping Springs)and notice much friendlier customer service and many more smiles.

US Post Office

US Post Office

(28 reviews)

Downtown

Come wrench amount or so to check Mail. Always have access and other than seeing an there unhoused…read moreman in the winter inside, no issues. Today was a bit odd as the trash near the boxes were all wrapped shut. Thankfully there was one towards the front. Never had that issue before.

I really wanted to like this post office because it's the closest one to me super convenient…read morelocation but after two separate terrible experiences, I'm officially done. Both times I went in, the service was shockingly rude and unprofessional. It's clear the employees here have no interest in helping anyone. Even when I spoke kindly and respectfully, I was met with complete attitude and zero effort. The overall energy is just off the staff act like they don't want to be there I even overheard one staff member saying "I wouldn't be here if they weren't paying me", and they do the bare minimum. The building itself doesn't help either it's dark, dirty, and honestly feels neglected. Whoever took these photos they're completely outdated and misleading. Both visits, I was simply trying to return a small Amazon package (a foundation, nothing complicated). I don't have a printer or tape at home, so I politely asked for help, and was flat-out denied. I left, went out of my way to print the label elsewhere, and came back another day. A different employee helped me slightly, but still told me I had to buy tape and tape the box myself, then immediately started helping the next person mid-conversation. I left frustrated and unwelcome. For something as simple as a return, the process was painfully difficult. I didn't even get a receipt and wasn't sure if that was normal. It's unfortunate because the location is convenient, but the lack of professionalism and basic courtesy ruins it. I'll be driving farther out from now on for better service. Hopefully management sees this and does something about it this is easily the worst USPS experience I've had anywhere.

USPS - postoffices - Updated May 2026

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