It seems when packages go thru Austin, they take an additional 2 or 3 days. Packages can be received in Dallas, sorted and sent to Austin in 3 hours. It then takes Austin 3 days to get it to the correct mailbox. I understand Amazon has now started delivering their packages from Houston to La Grange, Bastrop, etc. to avoid going thru Austin. read more

There are about 12 of us in line and ONE person working the counter. :( They need more people behind the counter on a weekday morning. read more

USPS - Post Offices Near Me - Austin, Texas

**Updated Review** I received a follow up call from the branch supervisor to reconfirm and acknowledge my redelivery request. I was glad to see the small envelope in my mailbox when I got home that very day. Turnaround time was one business day. I added an extra star for the follow up service. read more

Not open during their "open hours". Long line of people waiting for them to open. Also, this US government agency refused to accept US government cash. read more

Exceptional Customer Service from Donna! I want to give a huge shoutout to Donna this USPS location. She went above and beyond to help me when I really needed it. The self-service drop-off was stuck (as it often is), and instead of turning me away, Donna stayed after hours to make sure I could send my packages. Not only did she help me send them, but she also assisted me in purchasing the right box and tape making the whole process so much easier. This kind of kindness and dedication, especially during the busy holiday season, is rare and so appreciated. Donna's patience, helpful attitude, and willingness to go the extra mile made a stressful situation so much better. Thank you, Donna, for your amazing service! I hope every post office has an employee like her! Thank you so much and I hope she will see that:) read more

I've come here on a few occasions to drop off packages, send packages, get my passport, etc. My most recent trip was to retrieve a package that was not delivered to the address because it was rejected where I was staying. I came into the facility and spoke with Eddie. I explained to him the situation and after checking in the back, he figured that the package is still with the driver who was still out and about. Eddie then took my info and promised to contact me once the package is in the facility when the driver gets back. It took a few hours but I really appreciated Eddie staying on top of this despite it being a busy Friday evening. I was able to come back to the facility once the driver has handed my package to him and Eddie handed it to me. Thankful for dedicated people at the USPS! read more

inconsistency with their guidelines. Every time I go to mail a package to my solider I get different answers - does not seem like the employees are knowledgeable about military discounts and what you need. Ann was rude and very hostile. It was not worth my time arguing with her for the $2 - She thought I took a picture of her when in fact I was replying to a text message. As I was leaving Ann shouted out that she would sue me if I posted a picture and that she was taking my name and address from the package and was keeping it. This doesn't seem legal to me and makes me fearful that she took my personal information and has it. read more

Very pleasant visit and very quick as well. I was in and out they got everything I needed to take in order. Also answered all my questions. No problems or complaints whatsoever. read more

USPS - Store - Post Offices Near Me - Austin, Texas

For the 2nd time a priority mail envelope was dropped off inside the post office during business hours and it failed to leave the post office until the following day. It sat somewhere in the fredericksburg rd post office for over 24 hours. No refund, a worthless delivery guarantee. read more

Been calling dozens of times for over 45 min and no one has answered. No wonder the post office is a dying bureaucracy.

This is a great place to do a passport if you can get Donna to help you. I watched her simultaneously help three people, including myself, solve three different passport issues with a great attitude and the wealth of knowledge. I would highly recommend her to both customers and to her manager for the great quality of service she provides. She knows the value of a smile! read more

Excellent service but of course sometimes there is a line. They do seem a little bit demanding and in a rush but I guess that goes with the territory. It is in a great location and there are many oversized PO boxes which can be very helpful for businesses in the area. read more

USPS - Post Offices Near Me - Austin, Texas

I have called a total of 8 times and have been either hung up on or the phone automatically hangs up. read more

USPS - I have called a total of 8 times and have been either hung up on or the phone automatically hangs up. - Post Offices Near Me - Austin, Texas

the women in the passport line was very disrespectful and unhelpful. it was my first time there, trying to get a passport and she was giving me such an attitude. I hope y'all do something about this read more

I had scheduled a passport appointment online for my daughter at this post office. Just over a week before the appointment, I realized I didn't have a confirmation email. I rushed over here today to see if they had her on the roster. They didn't, BUT everyone I spoke with was very helpful, and tried their best to rectify the situation for me. Even though they ultimately weren't able to pencil me in anywhere, I left knowing the local staff here hadn't just written me off or just given me an "oh well.". Epilogue: when I got home, I found an appointment at the New Braunfels post office for just a week later...email confirmation received! read more

This might be the worst post office in the US. Today, there was one employee "working" and a line of customers out the door. Mail delivery is pretty awful, too. My neighbors and I are actually delivering the mail after mis-drops to our boxes. read more

This Post Office is by far the worst in Austin. It is severely understaffed with only one person working the counter and the black woman is EXTREIMELY rude to literally every single person she comes across. I understand that they are extremely understaffed with only 3 people working here but don't expect them to be friendly, kind or helpful. There is only one person working there who is like that and I don't know how she manages to do it with a line across the door every single day. Anyways, I hope they start hiring new people who know what they're doing. AVOID AT ALL COSTS. They lost my $160 package without a refund. read more

Horrible customer service. Employee acknowledged that the mailers were not set in their correct bins with correct price but would not do anything about it nor did she see anything wrong with charging a higher price for an incorrect item being placed improperly. She also stated she had no intention to moving them to their correct location. Extremely disappointed in the service here. read more

Terrible in every way! Zero concern with customer service or doing a good job. They continue to not deliver my packages...I live in apartment complex it's not like I'm in some distant land. After numerous emails and in person visits I continue to not receive my packages. read more

Going to the post office gives me anxiety. Most USPS places, you are waiting forever in line. Whoever runs this place has it together. They always keep the line moving, even during the holidays. Think Chick-fil-A service at a post office. It's that good. read more

Came to get passports renewed. Very easy to make an appointment online, clerk was only a few minutes behind. Received passports in 3 weeks b

Avoid at all costs Rush hour Monday morning. Line out the door, 1 employee working, 2 walking around doing nothing. The one employee working has no urgency and is eager to talk while the line continues to back up. Line is 10+ and growing as I type. read more

The tall Indian was screaming at a young lady today telling her to shut the f up and get f out. When another lady tried to tell the woman to ignore him and make a complaint. He started screaming at her. This is not the first time I have seen him be rude and obnoxious to customers. This was around 450pn watch your cameras. read more

I am waiting on glasses for a trip. The USPS did not deliver them on time, stating: December 9, 2019 at 5:55 pm Delivery Attempted - No Access to Delivery Location This makes no sense. My mailbox is with every other in the neighborhood in the large bank of USPS mailboxes. You're telling me that USPS doesn't have access to its own mailboxes? This location doesn't answer the phone. Ever. read more

For many years, this has been my go-to post office in the city. I have never had a package lost, only had damage once. Lines are usually not bad except at rush periods. The workers have been always friendly and patient. It is kept nice and clean. Confused customers and customers who are trying get passports and slow things up a bit, but most of the customers just chill and chat with each other. Well done people, well done. read more

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Had the best service today with Donna. She's very helpful and kind. Doesn't rush you and makes sure everything is taken care of and handled properly. She should be training the new employees if she's not already! read more

I have had 6 first class packages go missing at this Post Office in the past week. I dropped multiple packages off at this location with Prepaid first class mail labels. All of the packages where I have checked a package in at the front desk and got a receipt were fine and delivered as expected. Whenever I drop packages in the mailbox outside or the dropbox inside (even during business hours) none of them have been scanned in. I have inquired about the packages and noone has any answers. At this point I suspect foul play that is going on at this Post Office. I wouldn't recommend using drop box inside this post office or mailbox outside at all. I would only use the front desk and get a receipt. Don't trust them otherwise read more

Shady post office that doesn't pick up the phone and doesn't deliver. We are trying to support USPS and you are screwing up. Last package our family sent was ripped open and now a medium priority box is missing. You suck! read more

Donna Donna Donna!!!! She was amazing. She helped my family with our passports. She was funny and had my kids laughing and comfortable for their photos. She double checked everything and took her time to be sure everything was submitted properly. What a pleasant experience!!! read more

I accidentally enter wrong zip codes and packages were delivered to this post office. 3 out of 4 missing after packages were delivered to this place. No need to say how I got one package because it was another long story. read more

This post office makes me so sad because it could be really great. The problem is that no one answers the phone. Lines are often very, very long too. Do they have a manager here? read more

I have made at least 20 attempts to contact by phone. Rings and rings, not answer, then disconnects. First the do not deliver a package, then they claim that they will re-deliver the next business day (that was 2 weeks ago). The package made it all the way to this post office, to the carrier route and they can't finish the job, Why is there no accountability. I feel sorry for all the customers of this post office. read more

First off this review was 2 stars until I read some Yelp reviews... The phone # listed on the .gov site for passports is wrong and will ring endlessly. Super frustrating. After reading some reviews here on Yelp I found the correct web site and signed up for an appointment 3 days away. I provided all the documentation and a quick 30 minutes later they verified the paperwork and sent everything in. Person was super friendly and helped us through making sure everything was proper! read more

I don't understand how this post office is so inefficient. Tried to go here multiple times to only find one worker at counter while the wait is to the door. Any other business would shift workers to reduce wait time. Only reason I'm giving them 2 stars is they are nice whenever I finally get service. read more

What an absolute disgrace of a post office! I sent a package 2 day Priority Mail that showed out for delivery yesterday morning through this PO. As of yesterday afternoon, tracking showed the package was returned to sender (me) because of "Insufficient Address." The address, as verified by my shipping label history and per the recipient, is 100% CORRECT. This PO will NOT answer the phone and you can't even get a fax through because apparently they've taken that line off the hook and there's never anything but a busy signal. I have filed a complaint with the USPS and opened a case. Btw the package is time sensitive as the recipient needed it by tomorrow afternoon. $10 postage for THIS? read more

I am honestly floored at how downhill this location has gone. I am not that "person" to take survey's on my experiences at different businesses, but oh my goodness, the moment this clerk handed me the receipt with that option I ran home and left it on the USPS site. The clerk was beyond rude, snotty, uppity and just not helpful in anyway. I admit, I'm a novice when it comes to shipping USPS and international none the less, this woman took LESS than zero time to assist me with my questions, and even after I filled out the proper forms, she made me step aside multiple times to add addresses on my box, only to tell me I did it wrong after I came back to her station- after following her VAGUE af INSTRUCTIONS! She was fussy with the credit card I was using, (the purchase was only $20 or so) as it was a business card, and had the business name (not mine) on it. She wouldn't let me use it to pay for my business package to be shipped. whatever. Then she practically goes on to scare the daylights out of you by saying that USPS can't be responsible for fragile items overseas, I explained it was small and well wrapped but could I still put a fragile sticker on it, she abruptly said NO, and she couldn't even indicate on the form I was filling out for them to be careful with it. I told her it was well wrapped so it should be ok, but she even went further to put in my face her opinion of "well is it wrapped well enough to sustain 70lbs of boxes ontop of it????" my box was tiny... we are talking 4" x 7" x 4". I kind of looked at her in amazement and said, yes ........I think it'll be fine I did the best I could. and she literally said "well you had better". Oh my god. really.......? Her vibe, energy, and overall just persona was that of a person who is just "so done" with everything. Isn't it her job to educate you on how the process goes? And be kind to those of us who are clearly lost on what selections we should be making? I felt pressured, and flustered the entire time I was conversing with her on this transaction.....I'm certain this could have been done in a nicer, more polite way, then to be doom and gloom with my tiny package and treating it like "good luck if it even gets there lady". She didn't even bother to offer insurance options, or any sort of upgraded shipping options that might have made me feel more comfortable that my package WOULD arrive instead of circle the globe on a truck and end up at the bottom of the sea or something!!!!!! I'm sorry, and I know lots of us can relate, the ENTIRE postal experience SUCKS. going in,having to fill out forms, already makes me cringe & lose sleep over the very thought of going TO the location itself. BUT then you add this complete lack of empathy and assistance by this employee and wow. yeah.... literally makes me want to NEVER return to this location. I would literally pay MORE just to go to UPS for everything I ship from now on, purely because of this woman's rude & inappropriate attitude. No wonder the world is moving towards automated clerks, and online options for shipping on your own. Who the heck wants to walk in and be disrespected about mailing a dang package. sheeeeeshhhhhh........... read more

Worst post office that I have ever been to. I came to put my mail on hold because we moved into a new community and the supervisor said that our keys would be made and to come back in a week. I came back a week later no keys were made, and my mail was not stopped. I even called before leaving our house, which mind you is 30 minutes away and one of the workers said my mail was there. What a horrible ridiculous customer service. read more

Maybe I was spoiled by the polite service at my last Austin post office, but this one has made me dread going there. The counter employees are competent, though not in any hurry, and lines are long, but it's the post office, so it's somewhat expected. Plan to wait for eternity unless you have business that can be handled at the self-serve kiosk. Where they really lost my respect is with the older woman who answers the hallway door and the phone when you need to do something besides mail a package. Getting my new mailbox keys felt like stepping into a Harry Potter movie and being greeted by one of those Gringot's trolls that control the funds, or like standing on line at the Soup Nazi in a Seinfeld episode. I watched as she opened the half door for each person in front of me, barked a few words in response to their request, then slammed the door in their faces for a few minutes while she retrieved a package or whatever it was they needed. At one point, we all just stood there looking at each other, shaking our heads in disbelief. When it was my turn, I tried my best smile and used the please and thank-you magic words my mama taught me, hoping to elicit a more friendly response. Nope. No smile or greeting, scrutiny, disdain. Bam! I got my keys, though, so I must have done something correctly. I had a mail delivery problem a few weeks later and decided to go via phone. It's difficult to find a substation's phone number online, so I went through the USPS main number and got a callback a few days from a helpful man, most likely the substation manager, who said he solved the problem. When I called the number back with a question, however, guess who I got? And hey, she's just as friendly on the phone as in person. Wouldn't give me any information, not even her name. Hung up. Makes a good story, but not a good way to do business. read more

Do they know how to answer the phones?? Very frustrating and poor customer service. The 512-892-2794 just rings endlessly and then cuts off.

Having lived in many places across this fine country (and dealing with the local Post Offices accordingly) I can honestly say this is one of the worst. 1) In our neighborhood (which is served by this post office) we routinely get packages that are mis-delivered to the wrong address. Neighbors are always emailing the neighborhood looking for mis-delivered packages, packages that didn't show up, etc. 2) Good luck trying to call them to schedule a passport appointment. Even though you are supposed to call them to schedule said appointment, no one will ever answer. I have tried for 3 days straight. 3) if you are unlucky enough to have to sit in line and wait for someone to help you, bring some music, a soothing candle, and a chair. you will be sitting there for a while. This place really does epitomize everything that is wrong with the postal service. read more