Come wrench amount or so to check Mail. Always have access and other than seeing an there unhoused…read moreman in the winter inside, no issues. Today was a bit odd as the trash near the boxes were all wrapped shut. Thankfully there was one towards the front. Never had that issue before.

I really wanted to like this post office because it's the closest one to me super convenient…read morelocation but after two separate terrible experiences, I'm officially done. Both times I went in, the service was shockingly rude and unprofessional. It's clear the employees here have no interest in helping anyone. Even when I spoke kindly and respectfully, I was met with complete attitude and zero effort. The overall energy is just off the staff act like they don't want to be there I even overheard one staff member saying "I wouldn't be here if they weren't paying me", and they do the bare minimum. The building itself doesn't help either it's dark, dirty, and honestly feels neglected. Whoever took these photos they're completely outdated and misleading. Both visits, I was simply trying to return a small Amazon package (a foundation, nothing complicated). I don't have a printer or tape at home, so I politely asked for help, and was flat-out denied. I left, went out of my way to print the label elsewhere, and came back another day. A different employee helped me slightly, but still told me I had to buy tape and tape the box myself, then immediately started helping the next person mid-conversation. I left frustrated and unwelcome. For something as simple as a return, the process was painfully difficult. I didn't even get a receipt and wasn't sure if that was normal. It's unfortunate because the location is convenient, but the lack of professionalism and basic courtesy ruins it. I'll be driving farther out from now on for better service. Hopefully management sees this and does something about it this is easily the worst USPS experience I've had anywhere.

I have no issues with this office, I'm there quite a bit. I think they are doing very well under…read morethe circumstances. It's obvious they're understaffed a lot of the time. In spite of that the employees are helpful. What I do have a a problem with is the information about their HOURS IS WRONG! It looks like you can access the self-serve machine in the lobby anytime, but that's not the case. I don't think they can leave it open becuz there are a number of homeless people in the area. Also, think it's amazing you can buy a postage stamp for less than $1 and send it anywhere in the US!

There is currently a line out the door waiting for them to open... they say they open at 8:30. Cmon…read moreyall !!!

This is Melissa, apparently she is the lead. I went to drop off packages, mind you using the self…read morecheckout station. I dropped about 5 packages off when the drop was stuck. I went out to my car put up my bin and return, when I went back inside to ensure the package was delivered correctly. I saw her to the side and her for her help with the drop. She said she couldn't help because she was too busy picking up peoples trash from their car and their were two hands their. I asked her when she could help me and she said 5 o clock and it was 12pm. I said I will just take my package back and she said no you can't do that. I said I want to make sure it delivers and she said how about you just don't use this post office anymore. She walked off down the hallway, and I pulled on their lever one more time to ensure the box was clear. She was infuriated and charged me outside by my car and said she was calling the police. This is her standing by my vehicle calling the cops. It's absurd that these workers hate their jobs so much there are projecting their anger on to others. I honestly would expect from an area such as Westlake to do a better job in finding quality workers who actually have a service minded mentality.

The workers are lucky to have a job! I guess they don't remember working for the post office is a…read moreprivilege. It's a good job, It's steady and it pays well! Also "they are inside with air conditioning!) I frequent many post offices in the area (Austin Dripping Springs)and notice much friendlier customer service and many more smiles.

In January had some family heirlooms mailed from TN to this location. Box showed up ripped apart…read moreand contents gone. Filed a claim, visited with a manager. Sent pictures of tracking record (showing no damage) . 1 email end of January stating haven't found it. Asked for info to file with USPIS , sent multiple emails, went into location asked to speak with site manager. Lady walked back and then came back stating the manager I dealt with was out on routes. When I asked for head site supervisor email to include she went away and came back saying it's confidential.

First time coming here today to pick up mail keys and after standing in line for about 20 minutes,…read morethe guy at the front asked what people in line were waiting for. When I answered, he said, "oh you go over there". So I went to another line, where I was even farther behind. Another 20+ minutes pass before I'm even helped. I understand being short staffed, but that isn't the issue here. There's plenty of people working, they just choose to sit in the back and do absolutely nothing. The poor woman handling passports kept calling for help and ringing the bell to no avail. She even apologized to the people in line after having to ring it about 5-6 times and said "this is the only way someone will come and help." Please hire better employees - as if the 1.5 star rating isn't example enough.

I wanted to update this review with this fun fact. My Uncle is an artist and he did a painting of…read morethe Old McNeil store back in the 1980's. He also added some family history to it. If you're interested some of his works are on display, including this one, at the Helotes Art Gallery in Helotes, TX.

4 packages marked "Delivered" -- none received…read more Over 2 months, this branch has falsely marked four packages as delivered that never arrived. This is a repeated pattern, not an accident. USPS delivery scans are legal records--marking items delivered when they are not is a serious issue. Management needs to investigate immediately. Customers deserve accountability and honest tracking.

Nicole helped us with our son's passport. Not too many people, fast service. I recommend this post…read moreoffice.

Nicole was very helpful and understanding! I have anxiety and a condition that makes my hands shake…read morebadly. She was very understanding and joked with me to relieve tension.

Whichever woman was working at 12:30 pm on March 26th deserves to be fired. She locked the doors 30…read moreminutes before the building' lunch break (which is posted online and on the physical doors of the building) while I tried to drop off a package. She ignored me and kept her head down as I tried to knock. She seemed lazy and uninterested in doing her job or helping people. This was rude and unprofessional.

I love having a post office in my neighborhood The…read moreconvenience is a real time saver when you are pressed for time The employees are fast and efficient and I appreciate their kind attitude.

Return at the post office today…read more.. Biker shorts sent in size XS....did not order biker's short in XS Biker shorts packaged with return label and return receipt Returned the United States Postal Service (USPS) Drop off easy and uneventful

Just a short update: I'm not in the area much anymore, but when I am I've found the workers at the…read morecounter treating customers with respect. The office is fairly clean (customers leave mail trash around that gets cleaned at night). Also, the drive thru area for mail drops is very convenient off Far West.

First of all there is a huge dumpster taking up almost all of their parking. Then they don't have…read morepostcard stamps. You're a post office you do two things, sell stamps and mail things. I get there's not a huge demand but you are a specialty store and this is half your job. These are hard enough to find outside a post office, now even post offices don't carry them?

A bunch of idiots work here. Everyone's in slow-mo taking their sweet time. Everyone looks…read moremiserable here. It's like attending a funeral. Unfortunately it's the place I have to get my mail.

It seems when packages go thru Austin, they take an additional 2 or 3 days. Packages can be…read morereceived in Dallas, sorted and sent to Austin in 3 hours. It then takes Austin 3 days to get it to the correct mailbox. I understand Amazon has now started delivering their packages from Houston to La Grange, Bastrop, etc. to avoid going thru Austin.

There are about 12 of us in line and ONE person working the counter. :( They need more people…read morebehind the counter on a weekday morning.