It's USPS, okay, so there is a general level of suck that can be experienced at any government or…read morequasi-governmental agency office (dreary environs, draconian & nonsensical policies, an assault of directive signage, inflexible staff who do not exceed the parameters of their Standard Operating Procedures, etc.). With that very low expectation set, I must say that I was pleasantly surprised with the level of smart efficiency I experienced at 10 minutes before closing at this Metric & Braker Lane location on a Saturday afternoon. If you have used this location before, you may know that the window for picking up packages is a closed door placed outside of the "main" customer service counter / store part of the place. A common mistake folks make all the time is coming in to pick up a package, waiting in the long line at the main counter, and only once reaching the front, learning that they were supposed to go stand at that closed door and wait for someone to appear out of nowhere to acknowledge them. Been there, done that myself. On this day, I showed up to retrieve my "requires signature" item and found a line of about 15 customers ahead of me with just a few minutes until closing. I had my doubts about how this situation would end, but the postal worker handled it with professionalism and efficiency, calling us up to give our addresses & show ID, taking down our info, and then going away with a complete list to get all of the packages in bulk. This calmed everyone and assured us that we'd be able to get our stuff before the place closed for the day. One by one, each name was called, even those who had arrived after me, and soon only one person was left without a package - me. Turns out, my mail carrier had picked up my item and had it out with her for another delivery attempt, even though the order was specifically set to be held at the post office. Argh! Foiled again!

10 people waited in line. My turn, and I'd forgotten to tape my package. ‍ They have no tape, no…read morestaples to spare, friends. Don't ask for a manager. They will take out their budgetary frustrations on you. Do better, USPS.

Are you a postal drive through person or dropping off cards, packages and letter inside the postal…read moreoffice? I was a normally a drive by girl. Just this week I received a return birthday card that sent to one of my best friends three months ago. Why this card just got back to me, I have no idea. So into the post office I went today. I mailed off birthday cards today. Easy peezy.., Today I noticed the good (in memorium bench out front) and the bad (broken door knobs). For my needs today, all things were fine.

I used to give such awful reviews for this post office. They have come around, like full 180! Great…read morejob everyone. I had a package that wasn't able to be delivered to my house, so I had to pick it up. I waited in line for a couple minutes. When it was my turn I walked up to the gentleman, said I have a package to pick up. Gave him my address and my drivers license. He left to get the package, came back in a minutes time with my package. He scanned it. A few minutes later I got a text message that the package was picked it. In an out and I was able to get to my appointment on time.

Still courteous, quick help I got! The staff suggested registered mail since I needed proof of…read morereceipt for an important document. Quick efficient in and out

Snow melted completely and today was just a beautiful day to go outside and send some mails! :)read more

Oh my gosh. The best service. They had 3 stations open. And the most friendliest postal workers. I…read morehad a package I needed to return. I showed my QR code and they printed a label for me. I also asked if they had Betty White's stamps out yet. He said yes. So I bought 20 of them. I'm using them as soon as I get home!

This is a good USPS location. The clerks are friendly and professional and work through the crowd…read morepretty efficiently. Often,there is a long line, but it moves pretty quickly. Supplies are well stocked, and the self-service kiosk is a great alternative if the lines are too long or it is after hours.

First of all there is a huge dumpster taking up almost all of their parking. Then they don't have…read morepostcard stamps. You're a post office you do two things, sell stamps and mail things. I get there's not a huge demand but you are a specialty store and this is half your job. These are hard enough to find outside a post office, now even post offices don't carry them?

A bunch of idiots work here. Everyone's in slow-mo taking their sweet time. Everyone looks…read moremiserable here. It's like attending a funeral. Unfortunately it's the place I have to get my mail.

The staff today was sooooo nice and made it easy for me to mail package. The price was fair and…read moreenvelope was free. The line was long but it close to Xmas so that was why. Easy access to park and post office is clean and nice. N

This is the friendliest and most welcoming experience I've ever had at a Post Office. Sheree was…read morequick to assist and help out! Genuinely rare to find this type of service. Great people!

Getting my passport renewal this location was the great, Quick and easy process!…read more There was Zero waiting time 10:50 am. Literally shortly after I had arrived from the round rock location which by the way it's a no bueno place. I was attended by miss Yolanda. She was kind and polite. We review ALL the documentation and money orders that was requested for my renewal. She Made it pleasant and simple! Thank you ma'am. You made my day.

Despite the Saturday line and wait we had AWESOME SERVICE from the young woman in the pink shirt…read more(clerk #16) Her customer service and patience was much appreciated! Thank You

Return at the post office today…read more.. Biker shorts sent in size XS....did not order biker's short in XS Biker shorts packaged with return label and return receipt Returned the United States Postal Service (USPS) Drop off easy and uneventful

Just a short update: I'm not in the area much anymore, but when I am I've found the workers at the…read morecounter treating customers with respect. The office is fairly clean (customers leave mail trash around that gets cleaned at night). Also, the drive thru area for mail drops is very convenient off Far West.

Everyone there is so friendly, helpful and efficient. Was able to get everything done that I needed…read moreto do in a really timely manner.

There is a 50/50 shot they will lose your mail. Already lost multiple packages within the last yearread more