Are you a postal drive through person or dropping off cards, packages and letter inside the postal office? I was a normally a drive by girl. Just this week I received a return birthday card that sent to one of my best friends three months ago. Why this card just got back to me, I have no idea. So into the post office I went today. I mailed off birthday cards today. Easy peezy.., Today I noticed the good (in memorium bench out front) and the bad (broken door knobs). For my needs today, all things were fine. read more

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This place is crap & needs to be shut down Don't bother calling they don't answer phones, I've called multiples times today and no answer... and the workers are useless... when you go and wait a hour in line just to get a mail/lady/man who has 0 customer service skills read more

I print postage at home and take my USPS Priority mail packages to this post office. They NEVER scan them the day they come in and when I look at the tracking it may show label printed, waiting for receipt of package. This can take up to 3-4 days for it to show up scanned and finally moving, They never have enough staff to man the counters. They don't have signs differentiating between the line for passports and the lines for counter service. They do not have a phone number you can actually reach someone at. I have only been lucky enough to get one counter person who wasn't rude. I also stood in a very long line one day and took more than 30 minutes to get to the counter. I wanted to buy stamps. They said they didn't have any. This is a post office. Why would they not have stamps available? read more

I used to give such awful reviews for this post office. They have come around, like full 180! Great job everyone. I had a package that wasn't able to be delivered to my house, so I had to pick it up. I waited in line for a couple minutes. When it was my turn I walked up to the gentleman, said I have a package to pick up. Gave him my address and my drivers license. He left to get the package, came back in a minutes time with my package. He scanned it. A few minutes later I got a text message that the package was picked it. In an out and I was able to get to my appointment on time. read more

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Customer service today was okay at best. I don't know why the clerk asked me for my ID before she proceeded to serve me. No one else needed to show their ID to proof their identity. Anyways, I witnessed a lady get terribly upset when she was asked to step aside. She was very disgruntled and caused a scene. Anyways, this post office is so dirty! The floors are littered with loose leaves and debris. When you first walk inside, there's this trash can near the door that looks like it hasn't been taken out on years. Employees don't seem to be thrilled to be working. Not a smile was cracked. Also, they didn't bother to put the heater on. It's was cold inside. Parking is plenty, but they should cut the grass so the federal building is appealing on the outside. The grass was tall and growing like it was an abandoned lot. Of course whatever I came inside for, I couldn't be helped unfortunately. read more

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Service is horrible. Rude people. They have multiple lines to help people and they have no signs that say where to stand and for what and if you're in the wrong line they will send you to the back of the line to wait all over again. read more

I absolutely hate this place. They never actually deliver my packages I always have to come here to get them. Staff is rude and disrespectful not helpful at all, not even willing to help. They expect you to read their minds and already know how their system goes. No signs where to stand by the way. Oh did I mention they've lost 3 of my packages? If I wasn't zoned for this location I would NEVER come here EVER. read more

The absolute worst post office I've ever had to deal with. leaving this area just so I don't have to deal with them. usually I love the postal service. Not at this location. You will never get your important mail When you need it. read more

They don't answer phones They lose your packages frequently They have to have usps global support contact them before they take any action It is difficult to get in to take care of things during work hours Recently had a package in transit for a month that was shipped from nearby according to the tracker they then found it after I filed a claim and it had clearly been ripped open and content either lost or stolen. I had decided to stop using usps as often as I can get away with while living in this area. The United States postal service is overworked and undervalued but when consistent issues leads to outrage I hope for the workers and the people living in this area that things improve. I've attached images of the tracking for the package that arrived with a "we are sorry" sticker as I no longer live at this location. read more

United States Postal Service - Tracking for a single item package. - Post Offices Near Me - Austin, Texas

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I can't believe how unprofessional people can be! You work In customer service!!! please,if you don't like people or assisting them don't work with others! I decided to just walk out and drive to the nearest usps! 7700 Northcross Dr Austin, TX 78757 United States These guys are amazing! Seriously save yourself a bad experience! read more

This seems like an average post office. From the road, it is rather difficult to find due to overgrown brush. In fact, the entire post office property is filled with heavy brush growth. Inside, there are many post office boxes. I saw people in line at the service window, and they seemed happy with the service they were receiving, and the people in line showed no irritation. I think there may be staffing issues because the priority mailing supplies were empty. That doesn't seem like something intentionally overlooked. That said, outside on a fence, there's advertising that they are hiring. This location also has a very large parking lot. read more

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Yet to see the worse postal service than this one: - they don't deliver - they loose the packages - they slow - they rude The only reason I go there is that they don't deliver to my apartment complex, every package they mark as `held at post office at customer's request`. Couple of my packages they couldn't locate once I was there to pick them up and normally there's one person in the office complaining about the lost package. If I have something to send I'd better drive to the other location, because these guys loose the packages and you can prove nothing because nothing has been scanned. This office should be closed, that would benefit the community a lot. read more

always understaffed, always 15-30 customers deep, the same undergrowth of unraked leaves from the 2020 world issue, been trying to mail a envelope for over a week refuse to deal with the 30 minute wait, Complete mismanagement read more

Went around noon for a passport appointment. There was a long mail line, which there is this time of day at this location. Everyone at the counter was extremely polite and kind, and the older woman who helped me was very personable. I had my appointment on time and the positive attitude was a joy to experience. read more

I've lived in several Austin zip codes, and this is by far the worst post office I've ever had to deal with. I'm sure that not everyone who works there is rude, arrogant, and incompetent, but just about everyone I've dealt with there--clerks and carriers alike--has been exceedingly unpleasant. "not my job," "not my problem," "I can't help you," "I don't know anything about that," -- those are the kinds of responses I've gotten. I get it - they're understaffed and overworked - I'm sure that's true. But there are plenty of places that meet that description and still manage to offer their best. This office consistently gives the worst. read more

The man at the counter was so rude and impatient. Was more worried about getting through the line quick than actually helping

Slow services like Molasses ! Slow . Never quick , never friendly , never lucky . Slow motion ! read more

I have had no mail in a month due to having to move 3x in one month due to dishonest management and criminal activity. I finally opened a po box after I discovered my current management never removed the vacant box indicator in my on-site mailbox. I then went to this branch after opening my po box at the far west branch per that branches recommendation. I asked all my mail to be placed on hold and left fora week. I received notices that I had mail arriving and it had my latest address on it. Believing it would all be held and I would easily pick it up, I drive to this location early only to be told a hold was never placed and my mail is currently being delivered after the supervisor called to verify. I run another errand to give the carrier time to deliver and when I return and try the new key I was finally given by my management 15 days after moving in, it didn't work. I go inside to ask about replacing the key and they tell me the carrier was just there, wanted to hand deliver my mail and because I wasn't there, rather than leave it in my mail box on-site, took it with him yet again. Return back to the branch to see if I can collect my mail and wait for 40 min for the supervisor before being informed he left for the day. What kind of clown show is the USPS now? read more

Signage and communication is horrible. I stood in line for 25 min just for them to tell me I have to stand in a line that is not indicated. Every employee looks like they hate their job & hate answering questions. If I could rate it 0 I would. read more

I love our neighborhood post office,! I've been coming here so long that I feel like the postal clerks are family and will ask about one of them when I haven't seen him/her for a while. PS they're hiring!! read more

United States Postal Service - Post Offices Near Me - Austin, Texas

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Worst post office and useless. One worker with a full line and all the workers are slow. They won't deliver to your apartment so you have to come pick your packages up and they're supposed to be a place where you go ring the doorbell to get the package away from the main line, but they never staff it so it's also a waste of time. In line for 30 minutes and it only moved one person. read more

United States Postal Service - Post Offices Near Me - Austin, Texas

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My mailbox was hit by a hit and run driver 3 days ago and I now have to pick up mail at this location. I thought I'd swing by before work. They opened 17 minutes lates made me wait (1st in line) for another 10 minutes at the door to get my mail. Took my drivers license and made me wait another 10 minutes to then tell me mail hasn't been sorted from 3 days ago and it would be at least 30 minutes. No wonder the U.S. post office is failing read more

Abysmal. TWICE, for packages requiring a signature they mark it as attempted delivery and don't even knock. They're not even doing what they are PAID to do- deliver. They didn't even have the courtesy to leave a note on my door the second time so I don't think they even tried going to my door. They don't answer their phone and are always understaffed. The drop box is duck taped shut, however it's on a one way road exiting out. So if you didn't know this, you have to exit to the busy road and re-enter to go inside. Might as well have cones to block it off it's so pointless. read more

Showed up at 5:31 with the intention of using the Self-Service Kiosk which of course was broken. Before I could even ask the rude gentleman at the counter where the "free" priority boxes were, he cut me off and continued to shout "WE'RE CLOSED, WE'RE CLOSED, WE'RE CLOSED. I DON'T CARE WE'RE CLOSED". Rude and ignorant. No customer service skills whatsoever. read more

I have used this post office for 13 years now and have never had a negative experience. They are helpful and friendly. I never wait in long lines, I mean, yes there are long lines at times but they are moved along very quickly. Best PO in Austin! read more

I know how it is to get off work and be really happy it's Friday. I also know how it is to still be at work and your job is being flooded with customers. What did you say? Flooded with customers? Isn't that the whole reason you have a job? Let's just say I only give bad reviews when I get really bad service. No dialogue or connection from the service representative and he was really anxious about going on his break while servicing me on some shippings I needed to do. Quick service but I can get quick service at a post office where they're happy to serve. read more

Willful blatant bias. The supervisor informed today, in person, that for my complex specifically they are not delivering the packages to us directly, nor are they going to notify us when we have packages, nor are they holding the packages. Specifically for my complex, they are same-day marking them as refused AND processing a return to sender. The only option for us to get packages from this FEDERAL service...is for us to pay them. Their website says otherwise but the supervisor advised that IS their procedure for us specifically. Then he had the audacity to say think of it from his perspective....is he the one who can't get packages??? If you think people should have pity on you for a decision y'all made....maybe don't make stupid/selfish decisions to block people from their mail. read more

I wish I could give this place a 0! It's ALWAYS awful. Under staffed. So many excuses! They don't care! I've been in line for 90 min waiting to pick up mail. I'm 8th in line. Ridiculous! And no apologies at all heck no. None! read more

The indoor package drop is ALWAYS locked. Can't drop packages in the lobby before/after hours - LOCKED. Can't drop a package in there DURING business hours - LOCKED. So either you wait in line, or jump the line to interrupt one of the workers. The Mail Drop is open, why not the package drop? So irritating. Go to Far West instead. Also, if you schedule a package pickup, it's a crapshoot to whether or not they give the notice to the mail carriers, so your package may or may not be picked up. read more

United States Postal Service - Post Office on Jollyville - Post Offices Near Me - Austin, Texas

Carrier never knocked so I did not receive my package today!!!! These people never answer the phone, I've been calling for hours!!!

One star for being open until 5:30pm! Not a bad line today around 5pm, but they kept closing down windows for various reasons. Leaving only one window opened at times made the line move slower than anyone would prefer. Only one agent provided customer service warranting two stars. If you have to go after 5, this is the spot. If you have another option, choose that one. read more

For a Post Office experience- This location is consistently good. Staff is friendly and helpful 90% of the time and it is a clean location with lots of shady parking. read more

Worst post office I've ever been to. Service is beyond terrible. Workers do not do their jobs and yell at customers. I've waited in line at the window to pick up a delivery and no one would open the window despite workers being available. (This after waiting though the whole regular line and being rudely told to go wait by the window by the counter clerk. Uh, no one is ever working the pick up window.) When the elderly man with a cane waiting in front of me asked for someone to help him they yelled at him and still did not open the window. After continuing to wait more I finally gave up and left without my package. I wrote to the company who mailed my item through USPS and explained that the post office is so terrible they need to use a different carrier. Luckily for me they listened and resent the item via UPS and I actually got my item. This post office always has a huge line that goes excruciatingly slowly. The workers like to have random extensive chats with certain people while ignoring the rest who actually need service. They also have no pens at any of the writing areas. So forget it if you need to address something in the post office. I've never seen a post office that didn't even have a pen to write with. Maybe that has to do with the theft in the area. The Mail Drop box in the parking lot is repeatedly broken into and mail stolen. read more

This locations fine, USPS as a whole is a shit show. My account tied to my address is verified online with my email but no barcode is sent to my email/phone when USPS locks my mail in the smart locker. I got to retrieve it in person through the front desk and they tell me I have to get lucky by coming in tomorrow sometime between 9am-12pm to wait for the smart locker employee. What low IQ gov. executive is thinking of these trash ideas? read more

Terrible never never answer their phones. Literally have called for several days and they just do not answer.

My favorite North Austin USPS location. I appreciate that there is always parking and that the lobby area is larger than other post office locations in the area. Most of all, though, I really appreciate the professionalism and patience of the staff who work here. I've observed them go out of their way to provide guidance and ensure customers are able to access what they need. They are very kind and neighborly! read more

Everyone leaving 1 star reviews needs to get a grip on reality. Yelp will not help your local PO get better federal funding. The staff is nice and does everything they reasonably can. It's not always the best but what do we expect when we keep voting in politicians who want to defund USPS, one of our nation's most vital resources? Also, LOCAL EMPLOYEES HAVE NOTHING TO DO WITH FEDERAL POLICIES. Maybe instead of leaving a bad review or getting mad at an employee, you send your complaints to Congress, send a gift basket to USPS, or work there at least part time? We can't volunteer as far as I know. This location is well kept with a very cute memorial bench out front. Lines can get long at BUSY TIMES (before closing) so more seating would be appreciated for those of us with disabilities. Store selection is great and I've seen employees handling mentally disturbed residents with respect, grace, and class. THANK YOU FOR YOUR SERVICE read more

This place is ridiculous. This isn't directed to any employees here because they are always so nice and helpful, but the line is always crazy long even for package pick up. There has to be a better way to go about this. Sometimes the package pickup window is closed so you have to go in the main line, which is always even longer. I don't want to wait over 30 minutes just to pick up a package that should have delivered to my doorstep or mail box. read more

I've lived all over the country. I'm 55 years old. Never in my life have I dealt with a more arrogant, incompetent, hostile, non responsive group of people as the public servants at this facility. I came here to get keys to my post office box at my new home two weeks ago. I filled out a change of address form. Two weeks later, no records of my key order. No record of change of address. No hold on mail as requested. Spoke to supervisor filled out a escalation form. Heard nothing back. In line again on a Friday for the fourth time. The staffing is ABYSMAL. Two people working on a Friday at 515 during the busiest season of the year. I am personally going to make it a personal mission to get everyone fired at this location. This place should be shuttered. Disgusting, I give negative 100 stars. Privatize! read more

Wow!!! They made some improvements I am incredibly impressed!! The young lady that helped me today was very nice and explained some documents to me. She was kind and professional -- can't say the same for a few if the customers who starting getting attitudes, but she kept calm and apologized for the long line when I got up there. I'm super impressed with how friendly the lady who helped me was. read more