Still courteous, quick help I got! The staff suggested registered mail since I needed proof of receipt for an important document. Quick efficient in and out read more

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Snow melted completely and today was just a beautiful day to go outside and send some mails! :) read more

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Thank you Da Kota for your excellent customer service skills. Best USPS Easy parking, walked in was greeted immediately and Da Kota (cute spelling) helped me with such ease for my transaction z!! read more

Kevin is my carrier for my route. He is lazy, rude, and doesn't seem to care about his job or follow through with ANYTHING. I had a super important package that was supposed to be delivered today. It required my signature so I've been home all day waiting to receive and sign for my package. So tell me WHY I got the pink delivery attempt slip in my mailbox??? There was NO attempt from KEVIN. None. He just put the slip in the mailbox and continued on with his day. Literally do your job dude. Knock on my door. Get in contact with me. I'm curious. That package was needed by today at the latest. It's a time sensitive thing here. And now I have to wait until Monday to go pick it up because of Kevin's ineptitude and blatant laziness. DO BETTER. Get a better person for the route maybe? Whatever the case is, Kevin is awful and this isn't the first time he's done this with one of my packages. Side note: the actual post office is amazing and I've never had issues there. It's just the carrier in question that is making your rating plummet. read more

The worst post office I've had the displeasure of having to use. Workers are rude, even when you are being nice they all seem to have a sour look on their face and an attitude when they speak to you. The package pickup situation is laughable. I have gotten there right at opening with only two people in line in front of me waiting for one package each and it still took about 30 minutes before they got to me. Which maybe would be more understandable if I didn't hear the people who are supposed to be looking for our packages having 10 minute long personal conversations with other personnel instead of going back and focusing on looking for the packages through the door as I waited. And you WILL be forced to come pick up your packages. They make no attempt to deliver to your door. I have sat around working from home waiting to sign for packages and looking out the window to wait for the mailman before only to find a pink slip in my mailbox saying they "missed" me. Aka didn't even try to walk to my door. read more

The people here are always so friendly and nice and helpful, even though they are understaffed and it is sometimes crowded. It is always a very pleasant experience, and they always explain about rates even though I know they have to say the same thing 100 times a day. I appreciate them! read more

To the man who was closing on April 11, 2025, you were extremely rude and off putting to every customer you saw, losing your temper over seemingly anything, frantically pacing around like you were on drugs. I came in to submit my passport renewal, and was yelled at like I'm an idiot that I need an appointment for this, when I have been told previously that all I needed to do was walk into the post office with my completed paperwork. This man should be fired immediately, I've never felt so disrespected for no reason. read more

I wish I could give them a zero horrible services. They said they tried to reach out about a package it never got delivered or did they reach out. You try and call their help hot line no answer at all just keeps ringing. Once I did speak to someone they said they would try and contact the driver and call back there is no call back. I've had pricey packages put in wrong mailbox. I've delt with lost packages. I just wish they would step it up and not be so lazy with their efforts. This place will make you want to move to and be near a different postal service read more

I'd give a zero but it's not available. WORST AND LAZIEST DRIVER EVER!!!! I have several packages delivered through USPS and I work from home so I am always here. The driver will NEVER leave my packages. I have complained several times to the post office and nothing is ever done. How does he still have a job? He has even told our property manager that he's not going to deliver to doors because he's not walking up stairs. Even though I don't live upstairs he won't even leave it in the larger boxes with keys or in the apartment office's package center. read more

Yesterday i had a package that was supposed to be delivered in the morning, and upon the mail truck arriving at my residence i presume they noticed it was the third floor as they immediately set the package status to "return to sender" I've called the store over 10 times spanning the last few days and have not had the phone picked up once.Absolute lack of work effort on carrier and insiders part.Absolutely disappointing there is no possible way for me to get in contact with these morons to stop them from returning my package out of pure laziness read more

TLDR: It's the Post Orifice...what did you expect? First, the good - this location isn't quite as crowded as some I've been to. Also, there's plenty of parking. Easy to get to location. The not-so-good...well, I didn't have any problems with the personnel myself. But I was in line watching some of the other people up front and they were on the curt and rude side to customers. Not sure what's the deal, perhaps the upcoming election is making them cranky? In any case, a decent location to get your business done. Just prepare for the crap shoot as to whether you get someone who's in a good mood. read more

USPS - The front entryway. - Post Offices Near Me - Austin, Texas

I hope to god amazon stops working through these people, they don't even attempt to deliver it to my home they just mark it "customer requested collection", I wish I was able to go to my job and say "nah I don't feel like doing it today" read more

USPS - Post Offices Near Me - Austin, Texas

Postal workers here are kind, courteous and patient. The line has never been long when I've been here. They have pens accessible at the writing desk. Much better experience than the Jollyville location. read more

Terrible. I had a package that required a signature and the delivery person, rather than actually attempt delivery, just left a note in my mailbox. I work from home and anyone that comes to my door has to walk past my office window. I went online to reschedule delivery and nothing. Called the USPS "help" number and was on the phone with an automated system for 15 minutes and got nowhere because of system errors. Had the system send me a link to complete online, more issues. All of this nonsense because the delivery person couldn't be bothered to come to my door and ring the doorbell. read more

This post office is fantastic. Would be five stars if their hours were better. However, the customer service provided at this location is better than any other. Ms. Mary, in particular, represents the USPS phenomenally. She's friendly and efficient. I once saw her go out of her way to help a hurried young lady at closing time when she could have closed the door on her. She's the type of employee I would want representing my business. If you can make it in during their hours, this is the location you want to choose. read more

USPS - Front entrance - Post Offices Near Me - Austin, Texas

Why does this place have so many horrible reviews? I just came in here for the first time, three women working, all polite with smiles on their faces, super quick, handled my package with care, and was in and out in 3 minutes. So glad I gave this place a try. Too many people leaving reviews about delivery usps not this actual faculty. read more

Had to come 2 days back to back to pick up a package because they take 10 minutes to come to the pickup window and another 10 minutes to go get the package. If you order something make sure you're home to receive it because this is honestly too much to deal with. read more

The automatic doors don't work. Watched a mother with a stroller have to wrestle with the doors. Neither the front door, nor the inside automatic Doors. Work. If you want apathy, THIS is your building! read more

Dress code should be reviewed at this location . Ear buds shouldn't be allowed on the customer floor. Especially when you continue to ask the customers to repeat themselves. I won't be coming back here for business read more

In Austin for a couple days tidying up loose ends. Mostly in and out of this facility posting cards in a protected box because, well, the weather... Location is convenient to my stays in Austin as I am usually near Hunters Chase whether coming, going, or staying. The parking lot is small, not even 20, spots so just be prepared for a wait; to speed things up a bit avoid midday, use the drive-up boxes, and queue your ducks before getting to the counter. For those who don't care for high speed cornering on or off of Lake Creek access at a more reasonable speed can be had from Hymeadow with a degree of protection from the light at the intersection. read more

Package was shipped 1 day delivery and instead of delivering the package they left a note in the communal mailbox stating a misdelivery. It is now day 5 days later and still no delivery even after we we contacted them to have it redelivered. Also we work from home and are home all day, and our camera showed no delivery attempt on misdelivery date. We've had numerous packages go missing (20+), usually in waves, and never ever at any other houses we've lived. Very sketchy staff here. read more

Terrible customer service at this location they don't answer phone calls and treat customers like garbage I was supposed to receive my package a week ago (Tiny package) still yet to arrive. read more

No key for over 2 months. When asking how to get NY packages from the box that have been accumulated for months now, while my mail was supposed to have been held, I finally had to ask for the post master. The old female behind the window says oh well you need to calm down..go stand in the corner or something..like what ?!! And of course she never went and grabbed her boss. It's ok though, I am filing a complaint against this location, might find a news station to pick up the story. This place is incompetent and horrible, with the cherry on top being an incompetent, ignorant ignorant ignorant employee working behind that door. read more

Twice I was told your package is at the PO and they could not find it. The company that sent my package sent another package to which USPS said it was delivered to my mailbox or close to it, guess what, NO package, 2 nd time lost in 2 weeks and no help what so ever! Most frustrating experience ever!! read more

This review is for ROSE. She has helped me so much in the past with my lost mail/packages! She is not of this earth!! She's an Angel!!! Thank you dear for always being kind to everyone, patient, with great customer service & great resolutions for everyone! Every problem gets handled when Ms. Rose is there!! These stars are for you!! And you deserve a RAISE for all you have to put up with!!! Wish there were more Rose's in this world!! read more

Extremely poor customer service. Came to pick up a letter. 2 people in the front with zero customers but they send me and another lady to the blue door because that's where the pick ups are. Ok. So we get in line behind 3 other people. I can hear several people in the back talking about everything except work. Took them around 20min to take care of one person. You would have better luck flying, driving, or even walking to Mexico and back before these people will attend to you. So if you are like me, and have no choice but to come to this poorly staffed location, bring a tent and some snacks, you're gonna need it. read more

Ms Mary is a breath of fresh air in a country filled with stale ass post offices, she is kind and friendly and efficient and always puts everyone in a better mood. Someone give this woman a raise read more

Terrible people. God help you if you have one of the slips requiring you to pick up a package from their bell window. The people purposely snail crawl around back there taking 10 minutes between each person to simply grab your package or envelope. These people working here are an embarrassment and are perfect examples of the demise of the Post Office / USPS / Government workers and helps move more Americans toward Amazon exclusivity. I doubt there will be a Post Office in 10 years. Possibly worse service than the DMV. read more

Absolutely horrendous service. Horrendous. If you are one of the "chose ones" who manage to get ahold of a customer service representative, they're unhelpful and condescending. Still, I would never take my frustrations out on anyone in a position like this because I know it's stressful dealing with overreactive and unreasonable customers. They deserve courtesy and respect and to not be talked down to. While I wouldn't do it, I would say those that hold themselves to a lower standard are within their rights when dealing with this team. I would love a reasonable explanation about how I'm in the wrong when an important package has been lost and then lying about it. Then no apology when it turns out "oops...sorry. Nothing we can do" is the response I get after dealing with the rudest customer service team I've ever come across. Unbelievably sad that this organization is one of the primary ones responsible for shipments in this country. read more

This post office stuffed a ton of different peoples mail in my box including prescription medication etc. highly inappropriate. Called this post office many times - no answer read more

Wife was told that she couldn't mail a box priority unless it was in a priority flat rate box. Interesting as I have been selling items on Ebay for a long time now and have mailed all types of envelops and boxes priority. read more

ARK! EEK! GORP! For at least a week, the giant outside drive-up mail box has had a paper sign taped to the opening that reads: "out of service." Out of Service???!!! Ha!! .....HOW can the main mailbox at this post office be out of service? Did they lose their key? Is there a rotting cat stuck inside? .....I hate to write negative reviews, BUT I am amazed that this postal office thinks they provide "quality service". UPS would never get away with this. FedEx would be bankrupt if they pulled this. Amazon delivery will probably drive these nuts out of business. .....No thanks McNeil station, I'm shipping FedEx Ground from now on to save: money, time, frustrations, & errors. I don't need you. Sheeeeesh!! read more

WORST USPS OFFICE EVER! My beef is more with the carriers than the office but not by much. The carrier for my complex is rude if you try to speak with her or engage in any way. For the 2nd time in 2 weeks my package has not been delivered. Each time it says delivery attempt failed: No delivery notice is left, I had to check the merchant website for a status. I work from home... I literally don't leave my house for 5 days a week, and sit 10 feet from the front door. I have been here at both attempts. Instead I now have to go into the office,again. The office people are generally short and not helpful. There is no way to contact the office, the phone just rings. I will gladly vote to defund the usps at this point. They are useless! read more

I appreciate this post office so much. The staff are always patient and friendly. I have been coming here for ten years and they are so welcoming even when the lines are long! read more

Hey everyone Cris hates his job. So rude and not friendly at all. If you hate working there so much find something else!

I am so pleased with the way USPS is providing services during Covid safely! I use the Cedar Park office and they consistently give excellent service with all safety precautions. Thanks to each of you! read more

I have been going to this post office for a few years now. I have seen same employees working in there. They are quite helpful and keep the line moving quick. Lots of parking at this post office so that's a plus. Even during covid they have maintained all the restrictions and social distancing. Good to see that. They always offer stamps and other related essentials at the counter. My go to shipping place .. read more

It's the post office ... they do your mail. I cannot truly write a solid review on here since I come here sparingly and the times you need something the service may vary because of the customers. I have never had issues with mailing items beyond the scope of what they offer and the employees have always been courteous. Pretty much the same as other post offices IMHO. read more

USPS - Hours for the blue door where you get packages, new mail box keys, etc. - Post Offices Near Me - Austin, Texas

I have had the worst experience at this post office. I waited an hour and half to speak to the lady behind the blue door and I was treated very poorly. She did not help me when the other workers said she could. Thanks for the help guys read more

I second Stephen's comment. I ordered a package online that said it was delivered on 1/18/13 and I've yet to receive it or get an explanation as to where it ended up. I've contacted 1800-ASK-USPS who then directed me to Consumer Affairs who said they would contact the post office responsible and get back to me. Well that was a week ago so I've contacted this office directly and we'll see if they decide to follow up like they've said. My roommate has had several packages delivered to the wrong house as well and has to rely on neighbors to return them. Well, no neighbors have returned my package and I'm extremely frustrated. read more