Best post office to renew or start the process for your passport. Staff is friendly. Just make sure you read the instructions carefully and understand what is needed. If you couldn't take a pic for your passport, they can do it there ($) read more

This Post Office has tanked. I have repeatedly spent $13 and more for simple Priority Mail that takes 10-15 days to arrive. They'll tell you it is not their fault (blame the main Hub, blame weather, blame whatever) but I track every package. I watch mail destined for the east coast get sent to Denver first. Mail I send to the west coast ends up in Jersey City. There are NO refunds for Priority Mail, they just accept your money, don't provide the service, and it's tough luck for you. The only person to blame is yourself for giving them your money. Separately, I've received crushed packages, no packages, and a family 3 blocks away share my same house number so we exchange wrong packages frequently; I'm lucky those people dependable, unlike the USPS. I have tried to support my local post office for many years now. Remember how we were encouraged to buy stamps and anything else to keep the USPS afloat? I'm old school; I did it all. Now I'm done. I should have learned my lesson long ago. I'm incredibly frustrated and disappointed. It's such a shame too because the clerks who have customer contact are some of the nicest and friendliest people I've met, and I've seen their faces for many years. They must take all the heat for late and missing mail. I will miss their smiles and the post office I remember, but I won't miss the grief I've experienced over and over again. If you need mail handled correctly the first time, find another provider. read more

Is you might guess there is never going to be a good outcome with a government run business. I mailed an envelope to Troy Texas from Houston Tx and it is still not at its destination. Takes 2 and 3 days per facility to get on its way to the next facility. This is crazy. Knowing I can drive to Austin in 3 hours. Very Close to Troy. Don't bother calling, you will not EVER get to talk to a real person. Good luck people. read more

Everyone there is so friendly, helpful and efficient. Was able to get everything done that I needed to do in a really timely manner.

There is a 50/50 shot they will lose your mail. Already lost multiple packages within the last year

Best post office experience of my life?(!) Zero line, three people on staff, ready and actually willing to help. In fact, the person scanning my package let me know that if I just dropped it into a priority envelope, it would be cheaper and faster to send. No muss, no fuss! They were so nice about it too. This is my new go-to for any shipping needs. read more

Do NOT ship through this service! They have not resolved my missing package issue and endlessly pass the issue on to the next person without anyone actually taking initiative to figure out the problem. Terrible. read more

The workers were polite but the line was alm out the door. it's always this way. I don't understand why they don't hire more people to work when it's very busy. read more

US Post Office - Post Offices Near Me - Round Rock, Texas

Scam office. These people keep raising their prices when gas prices are down you should be dropping your prices shouldn't you since the mail gets delivered by gasoline. That's what kind of people you are. Price gouge all day read more

Multiple missing important items since at least the summer. Overseas plans, mulitstate trips have been canceled as our licenses will not be delivered. Credit cards stolen, thrown away or sent back. In person and emails have not done anything. Not on person on any level has sorted the situation. This has been a extremely frustrating situation for my entire house. I'm now taking meds to sleep due to this. Our lives are on hold because of this fiasco that no one at the USPS will rectify. read more

This seems like a well-run location. On my visit, there was one employee at the counter, with others clearly working other duties. The line started to grow, however, so one of the employees stopped what she was doing and opened a window.  The line quickly shrunk. The postal worker I engaged with was very friendly and seemed to genuinely like her job. That's something great to see! The lobby was very clean and follows the typical neighborhood branch post office layout. The parking lot isn't large, but I don't think the volume of business they do requires more than is there. This is a solid US Postal location. read more

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Very friendly and professional. They are usually busy but try their best to be helpful.

Don't like to take responsibility and want to blame the residents when they screw up ... games. Not really okay with customer relations and inability to deliver packages as addressed. read more

They close at 5. When I arrived at 4:40, the lights were off and the desks were closed off by the metal curtains. Absolutely useless.

Worst USPS ever. Jerks and idiots. The verbal and psychological abuse would be one thing if they could actually do their jobs, but they can't even deliver stuff without destroying it, or sending it to the wrong place, or losing it. read more

So glad I stopped here than going to the post office near the corner of I-35 and 79. No line here and I was in and out quickly. They have a sign to tell you which line is which. Since there wasn't anyone standing in line I was a little confused on where the line on the right started since it was near the counter where people fill out forms to send a package. I passed the counter and went straight to a postal worker who accepted my package and got me on my way. This post office offers passport services. You can schedule an appointment or come in during their walk in hours -Monday-Friday 8am-1pm. They also take photos for passports here. The parking situation is awesome here. I didn't have to worry about trying to find a spot. The other post office worries me since cars are coming in and out of the lot all the time and it's an accident waiting to happen. read more

The people that work here are superb, I only wish the grounds matched the level of service provided. I just feel sad when I roll up here. I don't understand how there could be so much garbage outside this facility. Who is throwing all that garbage out there? Please please get this sorted out. read more

Good service. They get the job done. Wait times can be longer than other depending on what time you get there, but thats just a luck thing

Going in person I've had good service. The employees are friendly and I've also gone there to renew my passport. The passport lady is very nice. So my low star rating is not due to them. My complaint is that they NEVER answer the phone at this location and also I'm tracking a package that was shipped from UPS to the USPS. My package so far has been sitting at the PO for over a week now! (Photo included.) Come on, what is the hold up? Also, my dad never received his Christmas present last year. (I mailed a card with gift cards inside.) Don't know which PO to blame - mine or his in Houston - so hard to tell which PO employee stole the gift cards. Either way, money down the drain for me. No wonder the USPS has such a horrible reputation! read more

Wow 2 and a half stars seems high. We get notices from amazon packages were delivered and it shows up in our box a week later if we are lucky. Usually we have to bring a tracking number in. We ordered an Apple Watch which was deliver and signed for. Never received it. Their answer was we don't know who signed for it we don't recognize that name. One lady working there complained because we get our packages there quite a few. Well isn't that what she is paid to do at the post office. It's your job right. Too bad there isn't another post office nearby. read more

Stopped in on a Friday afternoon to get mailbox keys. They were fairly busy but the employees were kind and quick to help!

Employees Tammy very flirty with my boyfriend so odd. She was rude and very unintelligent. No help. Such an odd experience

Too bad we can't give NO stars! We can't even find which post office is ours. The on line site is as bad as the service

This is my SECOND rant about this same post office.. I went there to send a package, but needed the return label attached. The woman HOLDS UP her tape and tells me "you need this. You can't use ours." So I had to pay $6 for an entire roll of tape when she's holding a roll in front of my face. These arbitrary garbage policies are infuriating and not even consistent as I spoke to my mother who says her post office in Austin tapes up things for her ALL THE TIME. What an awful way to run a publicly funded entity - Needs a SERIOUS overhaul. read more

They now take your pictures for passport here, For first time applicants you must bring The form, filled out with black ink A certified copy of your birth certificate ( boa) does for free, if you bank with them Copy of your id,front and back in one page Passport photos I suggest get there at 6:45 ish, they will be passing out slots by 7:30 I hope this helps. Since they're awful at giving info. read more

US Post Office - Read it before you come for passport. - Post Offices Near Me - Round Rock, Texas

This is a Post Office as well as a Passport location. It is very near my house so I drop by here often to return Netflix movies or to get stamps out of the machines inside. I also have mailed packages here. It is convenient to get in and out of and the service inside has always been good. They can get backed up in line especially during the Christmas holidays. RANT: Do not read if you don't want to hear my rant. The postal system runs in the red, I wish they ran in the black. I heard that by October 2011 they will be out of money and the tax payer will have to bail them out. I don't know about you but I can think of lots of ways to reduce cost and increase revenue. Yes some of them would include personnel cuts. I want go into the ways here by I am guessing you can think of ways as well. Would I go back? Yes every week. read more

US Post Office - Post Offices Near Me - Round Rock, Texas

worst experience in this location. the lady clerk there was rude and unprofessional. I observed her with other customers and confirmed that I received unfair treatment as an Asian American customer. I was relieved to see that this location has such a low rating on yelp and google. They deserve no star read more

This post office is smaller than most that I've been to in the greater Austin area, but offers quicker service. I don't find the staff to be more or less friendly than others, but they get the job done. I see many people coming to use the PO boxes and the passport services at this location. They offer a lot of greeting cards, boxes, stamps, and shipping supplies on the side so that you can shop before getting in line. The only reason I go here is to use the automated shipping calculator kiosk. You can ship practically anything if it's ready for postage using a credit or debit card. It's very convenient and there's rarely ever a wait. Best of all, the kiosk is open 24 hours! read more

I stop by weekly to drop off items and have always had great service. Even during the pandemic. The employees work pretty quickly to help everyone. read more

Super slow, has a separate pick up line that takes forever. Would not allow me to speak to management about a complaint with my mail carrier not knocking or ringing the bell for certified mail. read more

This post office has missed delivered 4 packages in 30 days.. the carrier keeps putting the wrong key in my box.. yesterday I received my neighbors package in my box.. I was told "the keys fit into multiple locks and it was my fault" way to claim responsibility for a mistake.. I was also told to contact the seller of this item to make a claim... ITS YOUR FAULT NOT THE PERSON SHIPPING THE ITEM.. Way to go USPS I have now been in Texas 3 months and have had more issues since my move then in my entire life. read more

ok let's be real usps is notorious for shit service but this is the BEST post office experience i have ever had! hot daddy with beard and arm tats was the absolute best most helpful agent i've ever encountered. someone please give him a raise. the older guy at blue door was also super nice and helpful. read more

My mailbox was full due to my household recovering from Covid for almost 3 weeks, so my mail was taken to the post office for pickup. I worked extra hours this week in order to get off early and pick it up. I arrived a little after 4 pm. Stood in the line that didn't have directions for 30 minutes to be turned away and told I had to get in the other line which was backed up all the way to the entrance by the time I was able to speak with someone. The sign for that line was designated for parcel pickup. Instead of making accommodations for me to be able to go straight to the front , I was told I had to go to the back. I think it's inconsiderate that the employee didn't explain to the people in the line that I had already waited a long time and allow me to cut to the front. Now I'm going to have to figure out a way to get back to the post office by tomorrow before they throw all of my mail away. I'm very disappointed!! read more

I hardly ever leave a bad review but this office needs to get their act together when it comes to passport processing! I looked up USPS.com to see walk-in hours and it clearly said 9 am- 2pm M-F. I usually call to confirm before I go in but nobody picked up. So my husband and I went there during the weekday around noon and there was hardly anyone in the post office at the time. Maybe a couple of customers and us. In fact, there was no line when we went in so we walked up to the counter and asked to apply for a passport for our child. A female clerk told us that they only do passports during the weekday (excuse me, it was a Wednesday?). I did bring up their hours from the website and she claimed that their hours hadn't been updated on USPS.com. She also mentioned since they're short staffed they can't do passports at the time. As I mentioned, the place was just about empty and there were 3 clerks behind the counter. Maybe only certain employees do passport processing or their photo machine was down. I'm only leaving two stars because she did give us information on where to go for fast passport processing (Travis County Tax Office at 5501 Airport Blvd). I really hope that this office either hires more staff or updates their correct hours on the main website. I can only imagine how many people might've been turned down even with the forms all filled out and prepared. read more

I really wish I had alternate options for postal service than all my things going through this office. This all started about a week and a half ago when I had ordered a package that had tracking, on the Friday it showed it was delivered but there was nothing in my mailbox, by my door, or even the side door. So I figured it was just updated too soon and waited.. come Tuesday it's still not anywhere and I call and made a complaint. A few days later I got a call from someone at the post office saying they would talk to the carrier and get back to me... no one ever called and my missing package suddenly appeared at 9pm on a Saturday.. with a rather large hole in the side.. That's cool. So in the mean time I had ANOTHER package delivered, and sadly I still had to go through usps even though I tried to get it via FedEx or ups.. well on Monday I found a key for the large box for packages.. Great! Finally I get my items.. nope, that was a joke, the box 1 was empty and I still don't have my items. From now on I will purchase my items and have them sent to someone else, than pay to have the items shipped by other means. At least I get my regular mail on time. read more

People wonder why the post office has such a bad rap..well..this place is a good example. I work in Georgetown, and it's a 40 minute drive from work to this post office. I knew I was gonna cut it close, so I called.. the phone rang for 10 minutes without an answer. I walked in at 5:03 and the gentleman refused to let me sign for my package... that's all he had to do.. let me sign and hand me a package. My work schedule is medical based and I don't even get off work till 6:00. I took off work early to get this package. Yes, I know, I could have left earlier but some schedules don't allow this.. besides, unlike the post worker I feel responsible for providing great service. Really man 3 minutes.. and you refused me service.. only to keep repeating "we're closed, I can't help you" bullshit.. you're an ass... 3 minutes man.. read more

These people are idiots! Sent a box back to my address when it's a clear return label on there. Do not use this location!

THE FACTS ARE HERE LOOK - complete failure, package was already in Round Rock and should have been delivered on time TO MY ROUND ROCK ADDRESS, but due to incompetence, look at the routing, the package is still in limbo at the time of this writing...WTF! complete boobs...another long ago failed institution the USPS...this actually happens to me quite often, so i couldn't NOT write this review...USPS you SUCK BIG LEAGUE!!! Tue, Dec 15 10:22 pm Package processed by post office AUSTIN, TX 10:18 pm Package processed by post office AUSTIN, TX 9:50 am Received by the post office GEORGETOWN, TX 9:48 am An incorrect sort routed the package to the wrong post office GEORGETOWN, TX Fri, Dec 11 10:19 am Shipment acceptance at post office ROUND ROCK, TX Thu, Dec 10 4:46 pm Package transferred to post office ROUND ROCK, TX read more

Horrible. Can't believe our government allows such horrible service but I guess that's what to expect. Lost packages daily. Can't even rely on the post office to get your mail to your house. Constantly receiving other people's mail and not receiving my mail. read more

The person at the front counter was extremely rude to me. Even before the moment I opened my mouth they straight up told me "You don't have a notice slip, I will not help you." I was dumbfounded because I couldn't even get a word in because they kept saying, "No. I can't not help you. I will not help you." in a rude tone then proceeded to ignore me and try to help the next person. I tried explaining my situation (I didn't get a notice slip and I found out because tracking said to pick it up at the post office) until finally they directed me to someone who was nice enough to help and got my package for me. I never experienced such rude service. I left feeling so embarrassed. I would try to avoid going here to get any help from this post office. read more