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US Post Office

2.5 (126 reviews)
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Tara E.

The workers were polite but the line was alm out the door. it's always this way. I don't understand why they don't hire more people to work when it's very busy.

Heather B.

This seems like a well-run location. On my visit, there was one employee at the counter, with others clearly working other duties. The line started to grow, however, so one of the employees stopped what she was doing and opened a window.  The line quickly shrunk. The postal worker I engaged with was very friendly and seemed to genuinely like her job. That's something great to see! The lobby was very clean and follows the typical neighborhood branch post office layout. The parking lot isn't large, but I don't think the volume of business they do requires more than is there. This is a solid US Postal location.

Read it before you come for passport.

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Photo of Geralyn B.
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4 months ago

Everyone there is so friendly, helpful and efficient. Was able to get everything done that I needed to do in a really timely manner.

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15 days ago

There is a 50/50 shot they will lose your mail. Already lost multiple packages within the last year

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1 month ago

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2 months ago

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1 year ago

Helpful 2
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1 year ago

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5 months ago

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10 months ago

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7 months ago

Very friendly and professional. They are usually busy but try their best to be helpful.

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4 years ago

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Photo of R R.
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2 years ago

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1 year ago

They close at 5. When I arrived at 4:40, the lights were off and the desks were closed off by the metal curtains. Absolutely useless.

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1 year ago

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6 years ago

Helpful 62
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4 years ago

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2 years ago

Good service. They get the job done. Wait times can be longer than other depending on what time you get there, but thats just a luck thing

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Photo of Denise F.
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4 years ago

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2 years ago

Employees Tammy very flirty with my boyfriend so odd. She was rude and very unintelligent. No help. Such an odd experience

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6 years ago

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5 years ago

Stopped in on a Friday afternoon to get mailbox keys. They were fairly busy but the employees were kind and quick to help!

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3 years ago

Too bad we can't give NO stars! We can't even find which post office is ours. The on line site is as bad as the service

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5 years ago

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9 years ago

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5 years ago

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8 years ago

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15 years ago

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3 years ago

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6 years ago

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5 years ago

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2 years ago

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8 years ago

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9 years ago

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Photo of Alicia L.
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9 years ago

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6 years ago

These people are idiots! Sent a box back to my address when it's a clear return label on there. Do not use this location!

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9 years ago

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5 years ago

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6 years ago

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5 years ago

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9 years ago

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4 years ago

For god sake pick up the phone . I've tried 4 times this month. Rang till death nobody answered.

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Review Highlights - US Post Office

In addition to being efficient, and showing excellent time management abilities, Jim was extremely friendly!

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United States Postal Service

United States Postal Service

(194 reviews)

Gracy Woods

It's USPS, okay, so there is a general level of suck that can be experienced at any government or…read morequasi-governmental agency office (dreary environs, draconian & nonsensical policies, an assault of directive signage, inflexible staff who do not exceed the parameters of their Standard Operating Procedures, etc.). With that very low expectation set, I must say that I was pleasantly surprised with the level of smart efficiency I experienced at 10 minutes before closing at this Metric & Braker Lane location on a Saturday afternoon. If you have used this location before, you may know that the window for picking up packages is a closed door placed outside of the "main" customer service counter / store part of the place. A common mistake folks make all the time is coming in to pick up a package, waiting in the long line at the main counter, and only once reaching the front, learning that they were supposed to go stand at that closed door and wait for someone to appear out of nowhere to acknowledge them. Been there, done that myself. On this day, I showed up to retrieve my "requires signature" item and found a line of about 15 customers ahead of me with just a few minutes until closing. I had my doubts about how this situation would end, but the postal worker handled it with professionalism and efficiency, calling us up to give our addresses & show ID, taking down our info, and then going away with a complete list to get all of the packages in bulk. This calmed everyone and assured us that we'd be able to get our stuff before the place closed for the day. One by one, each name was called, even those who had arrived after me, and soon only one person was left without a package - me. Turns out, my mail carrier had picked up my item and had it out with her for another delivery attempt, even though the order was specifically set to be held at the post office. Argh! Foiled again!

10 people waited in line. My turn, and I'd forgotten to tape my package. ‍ They have no tape, no…read morestaples to spare, friends. Don't ask for a manager. They will take out their budgetary frustrations on you. Do better, USPS.

USPS

USPS

(82 reviews)

I have lived here for about 3 years. Where I came from in Georgetown, they had the worst post…read moreoffice (took a long time to actual GET mail there, even if mailed from one state over. I mailed out wedding invitations and took forever to get to people). And, I first moved here, the service at this location was not that great. I liked the bigger parking lot and ease of getting in and out. But, the people behind he counter then, did not look happy at all, as was not that pleasant when you approached them. They did not seem happy to be working there. Well, this last two week, it seems they have done a complete "180" since then. I had to go in to get stamps for my Christmas cards, and then returned to ship packages (twice) and got Amanda all three times. But, while waiting in line, I heard the other two agents helping other customers, and all of them said when approaching the counter "Sorry for your wait". And, then was very nice to all I heard. But, Amanda was so nice to me. First time was simple transaction for just stamps. But, second time, one of my packages, I had the wrong zip code, and she looked it up and corrected it for me (Whew!). I thanked her for it. Third time, was again so seamless! I verified all info on the screen each time, and got all my packages shipped for the holidays! Thanks Amanda for making it good to come in again!

I believe this to still be a solid post office location. I know there are complaints about wait…read moretimes. But keep in mind that this is a small location and employees at the front counter have to take care of issues that come up in the back sometimes, which takes them away from helping us in the front. Also, just because an employee shows up in the front area, it doesn't mean they are qualified to wait on customers. If you need expediency and find a long line, go to the large post office on Whitestone. For me, I'm coming here. Customer service has always been good for me, and the parking has been easy.

US Post Office - postoffices - Updated May 2026

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