Literally such assholes here ! I went to get a package for pick up and got yelled at by a lady for having the address that she said wasn't a real address even though I know it is because I live there. She told me she sends back all my mail whenever she sees it. Then after I walked away she went back to being friendly. My house for some reason has 2 addresses and I have never had issues. I just think they are SO DAMN LAZY HERE. Don't waste your time. When I originally tried to get my mail shipped here from where I moved from they couldn't even do it right. I had to go to another USPS for help. read more

I'm new to the area and have only visited this post office a couple of times, but every experience has been outstanding. The customer service is truly exceptional -- they go above and beyond! The staff is fast, efficient, and very helpful. A special shoutout to Greg and Herbert for assisting me in a big way -- your help is greatly appreciated! We definitely need more people like them! read more

The two gentlemen that works here are super nice and approachable. They clearly values their job. Good job fellows! You both are awesome!

Everytime I come there is a line but staff is able to attend everyone super quick. I have not had any issues here and is my USPS to go all the time. Make sure you bring a pen and that you are nice to people, we are all going through a lot during this pandemia. read more

I forgot his name, but a really friendly worker helped me out this morning. I had no idea what i was doing, so he walked me through the steps and the most cost effective things to do. read more

ONCE AGAIN!! I receive an email saying that my package was delivered but when I go to my mailbox...NO PACKAGE! MISSING AGAIN! What is it with the carrier who has the Carl Stern route, they continually scan packages delivered but never deliver them. I have lost medications and now Christmas presents have gone missing when it says they have been delivered to my box. SHAME ON YOU FOR HIRING PEOPLE WHO DO NOT DO THEIR JOB! Are they stealing the packages? What is happening? You don't deserve any stars. read more

Every time I have to deal with thus one particular lady here it is a disaster. Two weeks before Christmas I mail out a package to my nephew . This lady argues that the address doesn't exist and she crosses out the city and says I have it wrong. Low and behold it's Christmas Eve and the package is returned to me because she had the city wrong. Also it was very busy when I went and a few people had forgotten tape. So I had bought some for myself and when I was done I gave it to another lady. I was then told by the friendly afore mentioned postal lady that this wasn't allowed. That I had to throw my tape away and I could not share with the customer behind me Update: once again I have to pay another fee to mail my package because the woman told me that the address did not exist. Yet when I go to reship today and explain to the new clerk he shows me the address in their system I had was right! So now I'm out $20 because this lady just wanted to be argumentative. read more

I was 3 minutes after 12pm on Saturday and they just looked at me and took the other line of customers to not open. It was the rudest action of customer service that I have seen Kindness and going above and beyond for a simple transaction would have cost you 1 minute. read more

I don't know what the problem is here, but they tell lies. I have MULTIPLE items whose tracking says "delivery attempted" when I have evidence proving that NO delivery was EVER "attempted"-- besides, every other post office just leaves my packages on my front porch, doesn't stick them in a holding box at the post office and demand that I come stand in a queue for hours to pick them up. I've never encountered such a horrible deliverator as this post office! We need NEGATIVE STARS. One is too many already. read more

I hate to even give it 1 star but I will merely for the select few that work inside and a few that are carriers. I do respect what they have to deal with on a daily level, mostly from management. This is the rudest Post Mistress we have ever had, it took me 2 months to get a return call and when I did there was no apologies just a really lame excuse trying to put the blame on her employees. I have lived here for over 30 years and this management is in dire need of a change. read more

Terrible. Absolutely terrible. No matter what time is day you go there's always a wait. Packing and shipping supplies are never well stocked. Have had multiple occasions where shipping charges are quoted at the highest most expensive level, and if you don't know to ask if there are other options they make it like that's the price. The delivery is equally horrible. Mail doesn't show up until late afternoon or evenings. Packages left in the wrong parcel lockers. Filing a missing mail form is a joke. They will close the case and tell you it's still moving through the system. When in fact it has not moved at all. No one here actually cares about the customers or the mail. read more

TERRIBLE CUSTOMER SERVICE! I went to pick up mail keys for my new home and the female worker there told me that my address was incorrect and to figure out my correct address since "their post office didn't serve my address". She then called up the people behind me and began to help them even though I had been waiting in line. So, I went to the back of the line and patiently waited to be helped again. When helped again by her, I asked to speak to the manager or to have someone else help me. She very rudely informed me that "I could have someone else help me but that my address would still not be there and that the address I was providing was incorrect". The next lady took only a few minutes to find my address and informed the original lady my address was right there in their booklet. The original lady helping me gave me my keys but never once apologized for her rudeness and the fact that she kept skipping over me to help others instead of trying to help me. I wish I had gotten her name. read more

Usually a long line, but it moves quickly and the staff is always very helpful and friendly. Bring your own pen!

I hate having to step in to the this place! They are so unhelpful. I understand they can only do so much but this is so annoying. I came in to send something back and I got a return address that they wouldn't take but they were not try to help me figure out how to solve my problem. read more

To the guy who turned my mom away today while he was emptying the cash drawers: I paid extra to have a package delivered yesterday. Didn't arrive, ok well there was still today. Stuff like this always happens around the holidays. But no, now it said I wouldn't get it till after christmas and got the update too late to make it to the post office before 12. Seriously? Couldn't have stayed opened at least till 2pm before you are closed the next 2 days right before a major holiday? Spent hours checking for updates as well. My mom tried her best to get it for me(because I'm sick as hell at home right now) and some guy emptying the cash drawers refused to help her. " Nope! Sorry! We are closed! ". We just needed the damn package that your business was suppose to deliver yesterday man, thats it. Do you know how many people I have helped when I wasn't on the clock or had somewhere to be? Should have expected as much, its the post office after all. If we can't expect decent customer service from them then exllecent customer service is out of the question. I hope the next time you need to catch a break you get left out in the cold. Enjoy your holiday and the 10min you saved not helping my poor sweet mom you jerk. read more

I just called the Hutto Post Office after I learned that my missing packaged was delivered by them and not UPS. I talked with a woman named Vanessa and folks, I have never had such polite and helpful service that I did today! Vanessa was pleasant, courteous and told me exactly what information she needed to find my package. I collected the information and called her back. She looked it right up and explained how they plan to resolve the mystery. Vanessa was FANTASTIC! In these trying times where everyone is stressed, she was super friendly and pleasant. She answered my questions and I am positive that I will receive the package in a matter of just 24 hours. Thank you Vanessa!! read more

Shout out to Ovetta! Hope I am spelling her name correct. This lady has been not but stellar in helping assist me with two other post offices, one in Georgetown and one in San Diego. Gtown shipped a package which arrived in SD, but was never delivered. This package was going to our son, a Naval Officer currently stationed in SD. No record of delivery! "Never Delivered" I have been dealing with this issue for almost 2 months and have now concluded that someone took the package on the San Diego side of USPS. Trying to get my shipping fees back at the very least and that has been a nightmare as you can't get a hold of anyone at the Georgetown office. Ovetta has sent emails, made phone calls, made contact with me several times, counseled and been a true example of service. Did I mention that the Hutto Post Office had nothing to do with this, but she has just been helping out of the goodness of her heart? Just Wow! I hope she sees this and knows how grateful I am for her help. read more

I am going to have to MOVE out of Hutto, Texas because I can't receive Mail through USPS! I have not been receiving my mail for over 9 months now! I am a travel Nurse and in January I began trying to receive Workman's Comp. Payments for an injury! My Husband just passed away and he has Always taken care of the finances! I have not been receiving my checks, bills or any correspondence from anyone through the USPS! I can't pay the rent, bills, car payment, car insurance, or feed my family because I can not get any mail delivered! I have been to the post office, filed complaints, made Numerous calls with no resolution! My mail continues to be forwarded to the last tenants forwarding address and enough is enough! This has been going on for over 9 months now! I am at my wits end and don't know what to do anymore! This post office is poorly run, Rude, cannot do their job and deserves to be shut down! This is unacceptable for a tax paying citizen to have to endure! I have served this country my entire life in the Medical Field and have Never endured such punishment! read more