3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.

It sounds like all of the bad reviews are just due to a lack of planning/preparedness on the part…read moreof the customer. I showed up to this Social Security Admin office as soon as they opened at 9am on Tuesday. There was a line out the door, but it moved quickly and efficiently because the staff has procedures in place to make the process as smooth as possible. I had no appointment, I was in and out in less than 10 minutes, and the staff was very kind. I wish I could remember the name of the man who helped me; he was working window 11 on Tuesday, July 21st. Shoutout to that guy, shoutout to the guy at the door telling people where to go based on the service they needed, and every other person working in this building that keeps it organized and moving along.

I think they're fairly under staffed but this is the Orange man's America and this is a red state…read moreso I don't expect too much, but waited for two hours even after getting screened to be told that the documents we were told to file before the survivor benefits appointment can only be attached to an active claim. No one is giving proper information and it ends up being a complete mess.

The best time to come here, apparently, is Saturday morning because I always go then and have a…read moregood experience. Today I was greeted by an employee who got specific details of my needs, noting them on a slip of paper to present the window agent. I waited less than 5 minutes and handed the agent the paper; it expedited things. I didn't have to start from the beginning. I had two issues that involved a lot of questions on my side. I was glad that she could answer everything, especially clarifying something I've been confused about for months. One thing I think they can improve on is being friendly. This employee wasn't rude, but she wasn't friendly. She was simply all business. That technically is appropriate, so I can't knock her for that, but a smile or positive attitude of a customer-facing employee would be nice.

Dumb. Can't even pay on their website or by phone. So much for technology-got the same error on my…read morephone or laptop when trying to pay online. I guess your only options are by mail cause I even tried calling and their system can't find my account listed on the statement i received by mail. Most backwards company I know. Guess I'll have to speak to a customer service rep during working hours to make a payment

I worked with Theresa (sp?) at the TWC and she was FANTASTIC. She helped me with an issue that had…read morefloundered due to a provider sending an email to the wrong individual and not copying her on it. I was clueless about it but after waiting for a resolution for over 2 months I called the main number and was routed to her. She jumped on the issue and had a resolution within a few hours. I've read other reviews about TWC and was surprised as everyone, from the young lady who answered the phone to Theresa, were always helpful, caring, professional, and customer focused.

They are horrible and while processing my unemployment application after I replied and submitted…read morerequested documents that would have gotten my claim started 3 weeks after i applied, the staffer accidentally deleted my application and couldn't find it again so my $14,500 i was eligible to receive dropped because i had to apply again and be determined with a different eligibility period. They honestly don't care and didn't even let the documented records on my account be used to reassess for me. Its also impossible to reach anyone to speak to. I was on hold for 30 minutes and then the recording asked me to call back later. They could at least let you leave a message.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

Great experience, they let us do walk in appointment while other offices turned us down. Somehow…read morethey didn't take our online appointment so this office helped us great! The process was so smooth and no lag time! Thank you for the great service! Mr. Michael is the one who took care of our case! Thank you

This was my 2nd time visiting the City of Austin but first time staying in downtown. The downtown…read moreis conveniently near so many good restaurants, bars, coffee shops, Lady Bird Lake, etc. [Per the internet] KEY AREAS OF ATTRACTION: 6th Street: Famous for its high-energy bars, live music venues, and historic buildings. Congress Avenue: The city's historic main street, featuring the State Capitol and the Driskill Hotel. 2nd Street District: A shopping area with boutiques, national retailers, and local favorites. Lady Bird Lake: Offers trails, kayaking, and scenic views, forming the southern boundary of downtown. Republic Square: A park that hosts the SFC Farmers Market on Saturdays.

City of Austin is an interesting place…read more The city has a variety of food options, music venues, the arts, and nature. Always good options based on what you are looking to do. But, there is overpriced housing and the infrastructure that does not meet the need of the current population. Traffic can be crazy based on where you are trying to go. The list can go on. I have alot of good memories of things I have checked out in Austin. But understand the appeal to check out other cities, when visiting.

Adriana was patient, professional and efficient. She offered top notch customer service. You can…read moretell she enjoys her job and helping others. She is definitely a great asset to your company! Adriana keep helping and making people smile, Your helpful demeanor was very much appreciated. Thank you so much!

Unfortunately they are never answer the phone and you must drive to them , this is is government…read moreoffice and suppose to answer your phone