I am a Senior lady living in Waco, Tx., driving a friend to pickup her son up from being…read moreincarcerated at TCCC in Del Valle Tx. We had difficulty finding the complex. but with the help of J. McG, #4101,we were able to arrive safely and he was helpful in walking us through to get Mathew out of jail. Mr. McG was kind, polite. and helpful in telling us what to expect. Mathew ( suffering from schizophrenia) seemed ok, but slightly confused. I just want TCCC to know how much we appreciate the help we received from J. McG, he did not have to get involved, but his help made our trip much easier. Pat R

Security there is very racist and assumed I spoke Spanish and also was fighting with me about not…read morehaving an appointment and I told him that that doesn't show up on my phone and he got mad at me and so I let him keep talking so I got a ticket and waiting my turn the lady at the front said I needed an appointment but I told her it didn't work and they insisted so I left I have proof I've gone 5 times in two years trying to figure out this and the same people can't even help even when showing them proof why work there as a security and front desk lady if you don't help anyways get a new job then. I'll be back tmr to see if I can get a manager or someone with importance to help cause I've gone 3 times this year and it's the same situation every time and it's exhausting I can't do nothing in America without a social security and they make it hard for us. They say make an appointment and nothing shows even with many zip codes y'all are a joke truly waste of energy and tax money we all pay for y'all to be there. It says I have to be there working 45 days if not something bad can happen as well so yeah a joke I'll get there names here soon also calling online they don't do nothing g but say our wait time is 120 minutes or call back again and they hang up instead of having you wait it's crazy no joke it's stupid

If you wish to see a reflection of the US, stop by a SS office. All sorts of people, attitudes and…read morevibes. Since I needed to provide verification of date of birth to start Medicare, a trip to the office was required. Fortunately, there is a location just 2 miles from us in SW Austin. The facility is large, clean and institutional. Wouldn't expect anything different. The waiting area is large, with lot's of seats. There were clean restrooms and water dispensers. You cannot bring in food/drink, no biggie. Once we arrived, I expected a decent wait time, so brought the spousey to join me and we just enjoyed each other during the wait. When we entered, not really knowing next steps, I went to ask the gentlemen in a uniform for direction behind a counter. I barely got out, Good Afternoon, I was.... well cutoff.. and told, check in at the kiosk as he pointed to the thingy to my left and went back to what was more important than helping me. Look, I feel for these folks who have these jobs. I'm sure they work with a great deal of angst from folks, not getting what they think they deserve from the system and may be the target of their discontent. However, it would be nice if he would of let me finish my statement, perhaps a smile, but not today. Hit up the kiosk, checked in, got a ticket and we sat and watched the monitor for when it was our time. As you are informed, your wait my be longer or shorter then others already in the room. Depends what you are there for. My number was called and we were greeted by a smiling agent, who took it from there. He eliminated my fears that I may have been a little late to apply, took my identification, including my Dutch birth certificate, passport and TDL to make copies. Came back, let me know I was all set and would be receiving stuff in the mail. Polite, efficient and pleasant interaction. I believe we may have been waiting 25mins. It was pretty quick IMO. We headed out and I made a point to walk out by the counter, smiled really big at the same gentlemen and thanked the dude and wished him a good afternoon. This blew him away by the look on his face, he managed a smile and wished me the same. Kill them with kindness is always a moto for me. For reference, I was there on a Friday a little after noon. Job Done..

Thank you APD Our boat overheated at the bridge and they…read morecame and towed our boat back to the marina No questions asked.

My wife was in town on vaction and her rental car was burglarized. Over $1000 dollars worth of…read morestuff was taken (including serialized numbered items) and a vehicle window smashed. PD told her they were not going to dispatch an officer and to file her report online through an AI driven website. When the online system was having glitches she was told it would be 14 days before they would get back to her so she wouldn't be able to file the police report till then. I dont know the laws in Texas but I would believe they would be similar to our state, where the burglary to a vehicle plus the theft valued over $1000 dollars plus the damages to the vehicle would equal 1 misdomeaner and 2 felonies. I too work in law enforcement and this would not fly at my agency, especially involving felonies.

The service from ( DRTx) was excellent! I could not of…read more handle the Chaos of the Social Security office with out the DRTx staff person helping us navigate thru the process. F. Smith

I had a difficult experience involving a housing-related reasonable accommodation case. I requested…read moreassistance while trying to complete a housing application due to my disability and paid application fees during the process. However, I experienced inconsistent information about availability and waitlist status, delays in receiving application materials, and repeated lack of response to written follow-ups. These issues prevented me from completing the application within required timelines and resulted in loss of a housing opportunity. The case was closed before the underlying communication and process issues were resolved.

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

I sincerely appreciate the men & women of the Elgin Police Dept & their service to our community. I…read moream very disappointed that they do not appear to enforce the fireworks ordinance within the city limits. Christmas Eve was a nightmare for myself & my over reactive dog. I was up with her until 3:00am. I live a few blocks from downtown & it sounded like a fireworks war was going on all around me. It wasn't just bottle rockets but cannons & everything imaginable. There were so many going off I could literally smell & see smoke. It is difficult to think that many people would have been caught. I believe that apprehension of violators in order to invoke maximum fines would help eliminate some of this. There may be no burn ban which has nothing to do with city ordinance but the ground is still very dry. I sincerely hope there is no loss of property nor injury to anyone. I understand the police are busy with many calls but protecting the citizens & their property should be just as important.

Very easy to locate ! Young ladies working are very nice and attentive and helpful with the very…read moremany options to choose from!

The Department of Public Safety officers association building has a gift shop that is open to the…read morepublic. They have shirts and caps and many collectible items like patches and police car miniatures. There are several items considering the small size of the store.