The best time to come here, apparently, is Saturday morning because I always go then and have a…read moregood experience. Today I was greeted by an employee who got specific details of my needs, noting them on a slip of paper to present the window agent. I waited less than 5 minutes and handed the agent the paper; it expedited things. I didn't have to start from the beginning. I had two issues that involved a lot of questions on my side. I was glad that she could answer everything, especially clarifying something I've been confused about for months. One thing I think they can improve on is being friendly. This employee wasn't rude, but she wasn't friendly. She was simply all business. That technically is appropriate, so I can't knock her for that, but a smile or positive attitude of a customer-facing employee would be nice.

Dumb. Can't even pay on their website or by phone. So much for technology-got the same error on my…read morephone or laptop when trying to pay online. I guess your only options are by mail cause I even tried calling and their system can't find my account listed on the statement i received by mail. Most backwards company I know. Guess I'll have to speak to a customer service rep during working hours to make a payment

It's ok. In a not great part of town. Lots of homeless people in the area. They even have a…read moresecurity officer with her own desk there. Employees seem.... Meh? Like not super friendly, but not the worst. Like right on the cusp of civil and grouchy... lol. That's the best way to describe it. I only go to this branch if I have to, but I generally make an effort to visit other branches first if I have the option.

Came in because it was close by where I'm house sitting. Not a member here, but everyone was very…read morekind upon entering. They offered free printing which was amazing. I would've loved to study here as well, and will definitely be back to do so. They also have a nice area for children outside, and a family area inside.

I scheduled an appt a week before and we got there 30 mins before…read more PRO TIP: if you are there 20 mins and check in before your appt, there's a high chance they call you before. My appt went smooth, it was for my baby, staff was very patient and friendly and now we just need to wait for the ID. Huge thanks to everyone, I was so stressed about all of it and everyone was so amicable towards me and my toddler.

"Sherry" the virtual assistant is completely useless. Only thing it is good for is general info…read morethat is already listed, or actually it is great for encouraging callers to give up trying to find out the info they need.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Place is a complete joke. Had a appointment, waited for my number to be called, then after an hour…read moreand 20 minutes I was told to go to another location to renew my tags before I'm able to get my CA DL switched to a TX one... State has this all backwards here.

Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

Came here without an appointment because the online scheduler wasn't working for me. I arrived at…read more7:50am and walked in. There was a line to kiosks that I used to schedule an appointment. What was amazing was that same-day appointments were released right as I was working on the kiosk, and I was able to snag an 8:20am appointment slot! A ticket was printed out with my confirmation number. I grabbed a paper application to renew my license and used one of their pens to fill it out. Only 1 out of 3 pens were working, so I recommend bringing your own pen. At around 8:15am, my number was called and I went to my assigned counter number. I showed them my driver's license and my passport card to prove my citizenship. The person at the window walked me through all that I needed to do. I paid the $33 fee using a credit card. All-in-all, I was at the counter for about 5 minutes before the process was finished. A temporary paper permit was issued to me, and I was told my new driver's license would be mailed to me in 2-3 weeks. There's ample parking available at this location, right off of HWY 183, and quite a bit of tree shade, at least in the morning. I plan to return here the next time I need to get my license renewed in person!

Plenty of parking. Make your appointment online. You can check in on the Kiosk inside 30 minutes…read morebefore your scheduled appointment. Staff are extremely kind, willing to help. Be ready to wait even if you have an appointment. I was in and out in about 1.5 hours. Please be patient, and have your documentation ready. Lots of customers arguing with the staff. They handled angry customers very professionally. Thank you for a job well done!

I think they're fairly under staffed but this is the Orange man's America and this is a red state…read moreso I don't expect too much, but waited for two hours even after getting screened to be told that the documents we were told to file before the survivor benefits appointment can only be attached to an active claim. No one is giving proper information and it ends up being a complete mess.

This place is a joke. You can't schedule an appointment online and there is a 120 minute wait time…read moreto just schedule with someone. This is pretty much the standard. You can't talk to anyone to actually confirm they can help with your problem - so you'll have to go sit for 2 hours in the office to find out. I hate the government.