The best time to come here, apparently, is Saturday morning because I always go then and have a good experience. Today I was greeted by an employee who got specific details of my needs, noting them on a slip of paper to present the window agent. I waited less than 5 minutes and handed the agent the paper; it expedited things. I didn't have to start from the beginning. I had two issues that involved a lot of questions on my side. I was glad that she could answer everything, especially clarifying something I've been confused about for months. One thing I think they can improve on is being friendly. This employee wasn't rude, but she wasn't friendly. She was simply all business. That technically is appropriate, so I can't knock her for that, but a smile or positive attitude of a customer-facing employee would be nice. read more

See all

Dumb. Can't even pay on their website or by phone. So much for technology-got the same error on my phone or laptop when trying to pay online. I guess your only options are by mail cause I even tried calling and their system can't find my account listed on the statement i received by mail. Most backwards company I know. Guess I'll have to speak to a customer service rep during working hours to make a payment read more

TxTag - Tried to pay online & got the same message on both my phone and laptop. Tried paying by phone but their system can't locate my bill.Dumb - Public Services & Government Near Me - Austin, Texas

Horrible. They send you bills for tows that belong to other people. Then because they send it to your address they try to suspend your license and revoke you from using the toll. I have called for over 4 months and even went to the office and they told me the charges don't even belong to me or my car but the notices and threats keep coming the mail. Scam ass mfs read more

Horrible customer service. You know it's not going to be pleasant when they have a security guard posted in the lobby. Their ipad was broken so you couldn't sign in. Employees were rude. I hope to never come here again. read more

Where to start? I think the best summary is to say that confusing, late, and even incorrect billing is their entire business model. Their billing is so confused and confusing that they will send you bills four years after the trip. If you have your bank account or card attached to your TxTag account, then be careful or you may see $300 or more disappear when you least expect it. Of course, if you don't attach a pre-payment method, then their billing gets even stranger. You will either be billed by TxTag or a 3rd party, and there's no way of knowing which it will be (or when). This is beyond confusing. Their customer service is equally baffling. Their payment page hasn't loaded for me for two weeks now, so I tried an online chat. I was told that my address was "invalid" even though I copied and pasted it from account information on the TxTag site. I had to dig up an old address in order to allow the representative to access my account. They couldn't help me with the web site as I was already following their suggestions (use Chrome and allow tracking cookies, which is a very bad idea). I couldn't get how much I owed, or how to pay it, from the rep. I picked up the phone and I was able to make the payment, but...come on. I cannot prove that getting drivers to pay late fees by having terrible billing systems is the goal, but from outside, this seems to be what they're aiming for. This is a perfect example of why pubic infrastructure should never, ever be privatized. read more

1. Terrible website! 2. Was sent a bill for a road I never drove on WHEN my car was in a repair shop, so not physically possible to even drive there. It took a week of MY follow-ups to have the bill actually removed even after they told me it was already removed (it wasn't). 3. Can't even pay toll bill now on iPhone it says " this content cannot be displayed in a frame" 4. TxTag is the definition of if they can charge you they will. They will slap fees on every process and charge. And if you don't receive mail or SMS about a bill you're automatically charged $4 more each week. 5. Do better Texas!! read more

TxTag - Like really!? LET ME PAY HAHAHA - Public Services & Government Near Me - Austin, Texas

TxTag is a scam. Always charging late fees and make it hard to pay. Complete garbage!

While the website was not terribly difficult to maneuver, my wife and I experienced a moderate size speed bump. We waited for 4 minutes to speak to real person. The 4 minutes was well worth the 30 minutes Porcha spent on the phone with us trying to figure out something we could not do. She was ultra patient, funny, witty and charming during the process. 5 star's to Porcha! read more

you will constantly receive toll violations unless you sign up for autopay. we were negative for a day and because of the toll violation fee it went from $17.00 bill to a $37 dollar bill from fort bend county toll road authority. If you're having trouble with ez tag and want to switch this one is not any better. Do not give tx tag your money. if you have an issue where you want help from the toll roads or the tag companies, they will not help you. read more

Completely incompetent. Get a K-tag and then you won't have to worry about dealing with this excuse for an operation. Note to wise, you can use NTTA Tag or K-Tag (kansas) for texas tolls. With K-tag, you'll get an itemized breakdown of tolls, pay what you actually accrued, and not have to do this pre pay nonsense. Txtag can't even sort out local tolls or keep track of them. They are a scam that will seek to bill you late fees without notice. Avoid like the plague read more

TxTag inactivated my account without warning about a month after I opened an account and paid money into the funds. Then, I was left with a toll bill and the representative was unable to help me. They told me to make a new account. read more

Inefficient time suck. When you get a bill in the mail, it's easy enough to pay it online, and the first screen encourages us to go paperless and save! I tried to order a sticker and do just that. My license plate was "already in use." Not true - it's ON HOLD for a payment. After you pay, you HAVE TO CALL to get your license plate released so you can order a sticker. Try again, your license plate number goes through, but you get repeat information screens with no explanation. Call again (call tree, options repeat over and over until you finally get a person), and you're told to wait 1-2 hours after the license plate is released to finally order your sticker. There is ZERO reason the online system can't recognize a payment and let people get a sticker without speaking to a human. (1) needless jobs for people answering the phone and (2) needless jobs for people to mail hard-copy, fuel and paper-wasting bills and (3) They don't want you to have a sticker because of (1) and (2.) FAIL. read more

Unable to pay bills via the website or over the phone; for months, I've logged in and the "Pay Bill" link returns a "Oops! There was a problem" message. Meanwhile fees add up while waiting for paper statements. I have a TXTag and money in my account, but for some reason several tolls are billed to me manually each month. FOR ANYONE NOT WANTING TO USE TXTAG, Kansas's K-Tag system works for Kansas, Oklahoma, Texas, and most roads in Colorado. There is no additional fee for being out of state. You just pay your bill online every month when it's emailed to you. Much better website and much smoother service. read more

I honestly loved my experience here! Everyone is super friendly and helpful. Aromerol-C was so sweet, her and I cracked jokes and she educated me on how tolls fully work which was awesome. Thank you guys for being in the customer service industry and helping people daily. read more

Wow! They were very organized and orderly. Things went fairly quickly. Best toll system I've seen in 4 states.

These guys suck. I got a bill in the mail for driving through a toll station in Dallas. However, on the date in question, I wasn't anywhere near Dallas, nor was my car. Looking at the photo of the car that racked up a toll, it wasn't even my car! The license plate sorta matched mine, but was from out of state. Obviously not me, not my car, not my violation. Long story short, I had to spend 45 minutes on the phone being bounced around from one call queue to another, being placed on hold, and having to explain my story over and over, so I didn't get charged for some violation that I didn't commit. There's no way to explain this over the internet. They seem to make it impossible to contact them online regarding such issues. These people are ridiculous, and I hope they go bankrupt real soon. In the future, I'm not slowing down for their damned toll plaza, all they're getting from me is a fresh loogie in their toll camera eye. read more

You are the absolute worst. Have a TX tag. You didn't bill properly. So you threaten to post my account to fraudulent drivers. Joke of a company. You got your money but unless I am desperate- I won't be driving your joke of a toll road. Best part of your toll road- your emergency crew. They are the only good part. Otherwise your roads are crazy d, full of potholes and dangerous to boot. You got your $ but not for long read more

They charge you for unintentionally driving on a toll road. Even if you get off that road with the next exit being less than a mile off, you still get a big bill for it. The cost should be based on usage/mileage or don't charge at all. Their online system is also pretty bad. It is full of errors when you try to change settings or want to make a payment. read more

So wife and I have decided to switch to EZtag. To avoid getting doubled charged by txtag we have tried to cancel our account out. The absolute worst process to have to cancel an account I have ever had to deal. You have email a request to do so and then wait for them to go through the process of cancellation of account. Absolutely no communication from their end and taking to their customer service is like talking to someone with their brains beat out. For something that should be a simple process they have made it a pain in the ass. Will never ever recommend txtag to anyone what so ever. Horrible customer service and in the Stone Age with how read more

I've been receiving bills for a license plate I haven't owned for over 4 YEARS due to their atrocious scanning technology. There's NO chance it could be my license plate (and TxTag knows it) because its been sitting at the bottom of a drawer since I traded the vehicle in at a dealership in January 2019. I've called at least a dozen times and gone through the process of having the charges waived and being adamant about disassociating this plate with my account to no avail. Many people in the comments have reports the same issue. There should be a class action lawsuit filed against these criminals. read more

The website is horrible. Any website that needs specific instructions to complete online transactions that millions of other companies do is just trash. - There are consistent reminders to opt in to save $1.15 but the website will not allow that change to be saved. - There is no way to see the entire statement, but somehow the amount due is more than what is owed according to the paper statement. - Any attempts to create an account are useless. read more

If I could give them a big fat zero I would. I had a tag with them 11 yrs ago . I had so many problems with them overcharging me & I only used the tag on 5 occasions about 1 X a month. So it was easy to keep up with. I used SH130 IN APR & JUNE they put those 2 bills together. ( This is how they get & confuse people) Why did it take 2mo. to send a bill. I paid the bill 20 days before due date. My third trip was in Aug & I just received the bill. Mind you this is second bill I've rec. & Their already scamming me. My bill should be $10.75, but oh no I have a past due balance of $17.35. Total $28.10. I paid my last bill in full. I can only imaging all the money they are scamming off people who use the tolls frequently. Now I have to call them which isn't easy to do & get even more frustrated. That toll was pd off yrs ago by tax payer dollars, but they make too much money scamming people to make it free. Thanks guv! read more

incompetent, and I truly think it's on purpose so that they frustrate you into not paying your bill and getting late fees. There's been a few occasions where I've called in to figure their confusing stuff out and had the representatives just hang up on me, and not because I'm being rude, they just hang up on you if they don't like what the call is about read more

Wish I could give a zero rating. These toll companies are shady af. I hope they continue to be investigated as corrupt and purposefully confusing. My account settings change constantly without approval, it is often impossible to access account information due to constant "website updates and errors", and I can never fully verify if all my transactions are correct. To all my government representatives, please keep investigating these companies and fighting for more transparency and regulation. read more

They are the worst! Erroneous charges and zero effort to recognize OR correct. You do NOT have to have TxTag for Austin Area! You can get another toll tag. Save yourself the headache; get another toll tag from a TX provider! I got NTTA and it is everything Tx Tag is not! read more

I know why they dont want to close your account!!!! Its because they can keep the money left in the account....OR they think they are allowed to keep it. I ccontacted TxTag customer service to close my account since I moved out of state. The woman on the call proceeded to persuade me to keep it open. I still wish to close my account, but when attempting to do so, I had two email only. I did that and the response was...This account is not able to be closed due to inactivity. AND THEY KEPT MY BALANCE. Customer service should do what they are asked to do by the consumer. Especially when the consumer is following the rules, and money is involved. It is not a large amount, but the principle is important! They are stealing from customers! read more

Same as others switching to KTAG, I tried to pay txtag online and by phone. I spent over 2 hours in one day to get someone to take the money I owe and this was not my only attempt. Now I see they are transferring everyone over to Harris county toll. TOO LATE. TXTAG is the WORST RUN COMPANY I HAVE EVER EXPERIENCED. I just received KTAG in the mail from Kansas. I feel like a traitor, but I don't care anymore. I am just SO done with TXTAG. read more

Ever wonder what happened to drop outs and idiots you went to school with? They most likely work here. My son sold a motorcycle YEARS ago for parts. The tag was off the bike and on a shelf in our carport. The person who bought the bike stole the tag. We sent in the sold paperwork THREE times. The person keeps going thru tolls and racking up charges. We've told the people at YaYa's this over and over. Their reply was "nothing we can do" read more

They are the absolute worst, incompetent people I've ever encountered. Get a bill that ISNT mine over and over and over. Told with 50 phone calls it's all handled. Evidently they keep zero records of calls. I'd put negative stars if I could!! read more

It is astounding to me how awful TXTag's website is and how borderline impossible it is to register your vehicle under an account or to even have phone support do it for you. I can't get my password changed or updated even though the site requires it due to a "new and improved site" that literally looks and functions exactly the same as the initial site. I called to update my password and have a vehicle added to my account and after 40 minutes of being on the phone, attempting to do this very simple thing, their website crashed and I was told to call back later. I'm just blown away at how such a simple task is so complicated. I truly wonder if they designed the site to be so broken that people constantly get charged late fees while trying to get logged in. Add to that the fact that Houston toll roads are supposed to take tx tags but tx tag apparently had a system malfunction the week I drove through and tolls I had no idea I was being charged for were sent to collections, and you have one ridiculously awful story to add to this massive list of terrible reviews. The fact that tx tag exists in this state should be criminal. I award them no points, and may God have mercy on their souls. read more

City Of Austin already has some of the most officious, egregiously invasive, self-righteous entities in the entire world, but TXDOT is vying for top dog in that crap pie. I've been trying to pay my bill for months, ostensibly from the one time I drove on a toll road. 30 minutes online, and I'm finally informed that I have to telephone to pay this bill. I call in, two hours on hold and endless phone trees, and nothing. Now they've tacked on 300% of the original amount as "fees" for not paying What seems suspiciously like an erroneous bill in the first place! (I did pay bill back around the time I actually drove on the damn taxpayer funded road) of course, they won't provide actual evidence, like photographs of my car going through the entry lane, so we just have to TRUST a scumbag entity. I know it's often said that, "I wish I could give zero stars," but there really should be an option to hand out NEGATIVE stars at least once a year. I can almost guarantee you TXTAG would be hundreds of negative stars in the toilet, where it seems to have come from. Oh, and to add insult to injury they write, "You could've saved zero dollars with a TXTAG!" ‍ read more

TxTag - Criminal idiocy - Public Services & Government Near Me - Austin, Texas

I would give them 0 stars if I could. Someone explain to me why I would have TX Toll Tag automatically charge my account if they say I have to pay it ahead of time as well. I set up an account Feb 24, 2023 and never had any issues until August. Suddenly Pike Pass and NTTA started billing me separately claiming it's TX Toll Tag's fault. TX Toll Tag says that I need to preemptively pay my account even though they've been charging me with no insufficient funds. The other 2 said it's TX Toll Tag, and TX Toll Tag says it's because the automatic payments aren't good enough to keep payments updated for the other 2 tags. I drive hundreds of miles a day for my job. The other 2 tags wouldn't suddenly charge me every six months unless there is a system error. This sounds very much like one or both states are charging unnecessarily to make more money, or TX Toll Tags are a scam. read more

I work in a tech/data field and I have literally never in my life seen a more awful website than the Tex Tag website. I am fairly certain a middle schooler could design a more functional user interface. I am trying to figure out why I received a bill when according my statements I should have money on the account but keep getting disconnected from the chat. Dear yelp: please make a 0 star option. read more

I was charged toll fees for a car I do not even own, after spending over 2 hours on the phone I managed to get someone to correct this and issue me a refund... Well the refund arrived and it is for a lesser amount than that of what I paid (again for someone elses toll bill)! read more

The website is trash and the phone number is useless. I don't even think there is hold music, just a clicking sound to make things infinitely more frustrating. Plus the private roads are confusing, unavoidable, and bumpy. If anyone from TxTag would like to respond to this and let me know how I can update my information, that would be great... read more

I would love to give 0 stars...I have been trying to pay my bill, and neither the automated system nor online will work. I have tried 2 different cards, with 2 different banks, 1 Visa, the other Mastercard. Nothing works...their solution? Must be my cards that aren't working...mind I have used them today and had no problems. But basically, unless I go in person, I cannot pay the bill. It should not be this hard to pay a bill. read more

IPhone CAN'T PAY BILL This website is the worst! I've tried several times to pay my bill using my IPHONE! Called in twice!! NoONE said... ma'am, safari will not process payments!! Ugghhhh only chrome! Shame on them it's 2021!!! read more

So I got a new vehicle and called Tx Toll tag to her a new tag . A couple of weeks later not tag , I called again and they said the vehicle was never added so they said they would add it and send me a tag , 2 weeks later , no tag. I called again to explain the issues , the say that they would add it for sure this time . 2 weeks later . No tag . I called again really frustrated, I explained to the girl the issues , she said " We can't find your car in the system " How is that possible when the other 3 reps said it was added ?? After 40 minutes on the phone she said " It shows here that you owe $12,600 in tolls !! I was shocked! I said to her I just bought the car 2 and a half months ago how is that possible. She said " would you like to use a credit card to pay the fees ?" She was not the friendliest, she was so rude . When I asked to speak to a supervisor, she hanged . I called back and spoke to a new rep and I explained the whole issue and I asked for a supervisor. Wait he's for about 45 minutes and no one came to the phone . Called back and I asked for a supervisor they said they would have one reach out to me and never got a call . Those guys are a joke!!! read more

This is by far the most unprofessional and horrible state entity we have ever experienced. Their website, their App, their customer service and their customer support is at best lacking and non existent. It is unbelievable how this is even legal read more

I've spent the last 3 months trying to pay my bill over the phone and online. I've had customer service people walk me through clearing my browser history/cache. I've had them tell me I can't press the numbers on my phone & I need to speak to their automated system. I've literally spent hours trying to pay them $16 and they won't accept the payments from me via phone or online. I want to make sure this is notated so when they try to take me to court for their money, they can see that I've done everything in my power to try to pay them. If you say you take payments over the phone and online, then you need to take these payments! I pay bills online all the time & this is the only one that just won't take my money no matter how hard I try. read more