Why does people take things sweet time to help out a customer or visitor? You should not have to wait 2030 sometime you will have some money that will help you out right then in there all people is not the same hire someone who will do the job minutes to get some help and doesn't make sense at all if you don't want to work retire or find another job read more

They are horrible and while processing my unemployment application after I replied and submitted requested documents that would have gotten my claim started 3 weeks after i applied, the staffer accidentally deleted my application and couldn't find it again so my $14,500 i was eligible to receive dropped because i had to apply again and be determined with a different eligibility period. They honestly don't care and didn't even let the documented records on my account be used to reassess for me. Its also impossible to reach anyone to speak to. I was on hold for 30 minutes and then the recording asked me to call back later. They could at least let you leave a message. read more

It's yet another corrupt Texas agency. What a shocking surprise... They let employers lie through their teeth to deny paying legally entitled unemployment payments. And appealing is a waste of time. read more

The Texas Workforce Commission is terrible at helping people who depend on their services. One of the main people Nancy they have in charge of their investigations for unemployment benefits ruined my claim and disqualified me for benefits by making errors on my unemployment claim. Now I will need to seek legal help to fix this. It should never be this hard to request assistance. Please stop taking advantage of working-class people and providing scare tactics to people who are only trying to claim the benefits they are owed. The Texas Workforce Commission needs to be better and start putting the people first. read more

My employer admitted to misconduct not closing the employee previous payroll side of closing out the completed payroll system. So, this showed my incorrect vacation/sick time and fired me right after returning from surgery because I had 70 hours left and trying to correct my pending hours which they have to approve anyway. But previous payroll was closed so anything I did under my side of payroll to correct was not my fault HR was not trained and did not train the employees properly on payroll new system of ADP. I should of won this claim. I am filing suit and making a claim that they over turn this ruling because of misconduct of the officer A Barnston who had all the evidence in this case of my appeal. Trying to gey the Appeal office in Austin TX number to make this misconduct complaint now. read more

Ive been trying to get a wheelchair for 3 years total..I first used ARCIL and they ghosted me after a year then I got transferred to TWC Voc Rehab and I am telling you, worst experience EVER. It took another year and a half just to get them to FINALLY pay for my chair. Jason is a nuisance, for a year, he would call me for a ''phone meeting'' while I was at work and instead of telling me anything new about getting my chair, he would call me just to tell me '' Its a process and we just have to work through it'' He would do this every 2 months. I would have to take off work JUST for him to tell me this. I finally actually lost my job because of his constant calling. Fast forward to me finally getting my chair, he still calls me constantly, but now he wants my employer information and pay stubs without telling me why. Found out through someone else that he wants that information to use for ''funding'' other people in their needs, which is bogus, He just wants to make sure Im working and quite frankly, its none of his business, I didnt get a job for his benefit, I got one for my families benefit. TWC as a whole, does not need to have a person's pay stubs, a temp agency doesn't even require seeing pay stubs.. I would run from TWC and a person named Jason Stone, he's up to no good.. there was no need to drag out paying for my chair as long as he did.. He just needed to admit he knew nothing about how to do his job and let someone else handle the case. If you do have him as a worker and he's ghosting you, put him on notice by certified mail that you aren't playing his game.. I sure wont play his game.. read more

Frustrating...Feels like a waste of time. People who temporarily need help in between jobs etc. are not being properly helped. You do all of what they ask of you but you get nothing...or you're in the waiting game. Calling for assistance is a headache. ( phone hangs up on you before anyone answers) or ( automated message says the call volume is too high, call back) The system in which they process new unemployment cases need to be examined and reconstructed. I Spoke to a Customer Service rep and asked what was going on. He told me it was on their end why I've been having issues. He tried to help, I was grateful for that but it takes a team to be successful.. Because the unemployment team as a WHOLE isn't on POiNT with helping people through an already tough time, Nothing has been done to help ease the financial setback. Over all, Bad experience. read more

I have never had a government program work so terribly. I got laid off, the same day I filed for unemployment benefits while I searched. First, they came back with a bogus very low number of what I would receive and seemed to be missing some information. I filed an appeal on that and after months, never heard back. Something is better than nothing though so I was still filing out the info and doing the requests. Second, on my first payment request they came back and said I did not get my identity verified using their 3rd party system they use and I would not be getting paid. I did, and I had proof so I did another appeal to show that I had. They came back and said it was corrected, however, I never received any payment after corrected. I did another appeal to ask about this because all it would say is "payment request not available until 2 weeks from that Wednesday", Never heard back about that either. Third, they requested payment not from the employer that I got laid off from, nooo... but from my employer way before them?! I got a call asking why I was requesting this from them and had to tell them to please write back that they were requesting from the wrong employer and to help me out by including the name of the one that did let me go. Mind you this started September 19th and I still have not received my measly payments and they have not requested it. Now, 2 weeks ago I missed the Wednesday payment request because something came up. I tried to later on and it would not let me, it said I had to wait till this Wednesday (today). Tired of appealing and with no number given to call, I waited. Well, today it says I waited too long to request payment and so they cancelled my benefits. What benefits? I was not receiving anything... So frustrating. I had to do soooo much extra steps to try to receive these. Texas Workforce Commission is terrible. read more

Ms Morris was not professional and didn't listen we didn't have a supervisor he was fired for stealing toilet paper and he didn't have me on camera but she stated he clearly needed seen her Mr buddy Blair had already been communicating before she called me this was unlike anything I have ever seen read more

It's a government facility is there anything else more I need to say? OK I will say something they have 1000 phone numbers that you can reach them at but none of them work I don't know how I reached them because by the time I did I forgot what I did. Now I can't get in the claim weekly payments because my username does not match my profile. When the government wants your money, they will send Navy SEALs to come get it but when they owe you money, they make you jump through so many hoops that you can never get to it. read more

If you struggle with social interaction or are neurodivergent in any way, this program will be hard for you. I They only have a few resources available for Healthcare and mental health assistance and the Medical professionals are only a part of the program for the money. I tried to get a diagnosis for my mental health and the only psychologist available to diagnose me did not take me seriously and blamed my learning and daily struggles on "fear." I did not feel assisted or cared for and they closed my case as well, so I did not get the help I needed. You are better off moving countries because these government programs do not intend to help you, they just want to make it a harder process. The system makes it as hard as possible to get benefits. Good luck and, sorry if you are stuck in this situation. read more

Miserable organization. This was honestly one of the worst experiences of my family's life (and we are still suffering from it). Their priorities are way out of line, and it seems like they just pick on people, taking all they can from you and leaving you broken. read more

This place is possibly the most ineffective portion of the entire state government. Went to appeal several times only to have hearing where they answer no questions and read from a script. Sent emails, certified letters phone calls etc. nothing but letters that say the same thing. read more

Worst government office I've worked with in my entire life. They don't answer the phone. IF they ever call back it's only to transfer you to a line that hangs up on you. The website is a joke. Get caught in a loop trying to view my account even when I'm logged in it keeps asking for my SS# and PIN and then routes back to the main page. read more

Absolutely horrific service to a point that it is literally non-functioning arm of the government. I am eligible for unemployment benefits, have a determination that I am eligible, provided all the necessary information and haven't got a single payment since I applied early January. I regularly request call back using TWC's chat feature - nobody calls me back. Call the call-center - they try to refer to TWC's case workers, but they are impossible to get through to. Submitted complaint to ombudsman 3 weeks ago - not even a confirmation of receipt. Sent a message directly to the head of TWC - again, no response. Do they even exist? Do they even work? Who else should I contact? Abbott? Cruz? Biden? I have an impression that TWC simply does not work or this is an elaborate tactics to deter people from applying for benefits. Horrific service, what am I paying taxes for? The unemployment benefits is the money that I have earned and paid in taxes. And don't even tell me about pandemic. Pandemic has been for a year - it is more than enough time to adjust your staffing needs and processes to ensure that people don't fall through the cracks - I'm not some kind of crumble. TWC is a disgrace of service. read more

I asked to put in my 2 weeks at my job and got fired but got denied for unemployment. They said i quit which is not what happened and I even told TWC this and they obviously don't care. They don't care if your even called racial slurs. TWC is a GIANT SCAM and don't help anyone that's truly in need. read more

Horrible! Is there any way to report TWC? (Texas Workforce Commission). They make it very hard and frustrating for hardworking families yo get the benefits they deserve. My case was approved now they are trying to say I have been overpaid. When in actuality I have not been overpaid. They owe me back pay and have caused tremendous hardship for my family and I. read more

The TWC often takes the side of the employer, even when the employer lies. In the end, it was a humiliating experience to relive the telling of a toxic workplace from which I had resigned. I submitted hardcopies of my resignation to the employer and manager. The employer told the TWC that I was fired (based on the manager's falsehood), not mine. I was in the right, but no one cared about the potential ruining of a career and reputation. Shame on all of you. read more

Good Day! I would like to begin my review with a positive start - by wishing all readers a good day! As I went through the reviews, it seems we all have the same common denominator..."the run around". I also noticed the postings are not in chronological order with the best on top posted on 1/28/2021. I too am super frustrated with calling 866-XXX-6631 or 800-XXX-832 getting disconnected or am requested to leave my name and number and someone will call be back. My horror story began on Oct 12, 2023, when I first filed with TWC! After waiting the 4-week period, I called the 6631 and was able to speak to a live representative who advised me that 4 weeks is what they allot to the employer to respond back to determine if I am eligible for unemployment! Really 4 weeks!!! He then proceeded to tell me it can take TWC anywhere from 2-4 weeks to start review applications; due to the back log of applications. This entire process can take a total of 2 months before you hear back from them. (1) How does anyone survive without any income coming for 2 months!? (2) Why does it take TWC another 2-4 weeks to even start the application approval????? No check received on 10/23, 10/30, 11/6, 11/13, as per TWC I did not respond to their correspondence - which is malarkey! I have my phone logs, times and dates showing I did my due diligence! And guess what i was told when they finally picked up one day, file an appeal???? which by the way will take them 8 weeks to process on their end and a notification will be mailed me on the date of the appeal. Amazing! my very first check came in on 11/21 and 2nd check, the following week 11/28. For the month of December i have not received any checks from them with no reason. They sent a letter stating for the weeks of 12/2 and 12/9 - "not eligible for payment". The letter did not state WHY i was not eligible for payment - and since then 20 days later, i've yet to get an answer back from someone!!!! This system is geared not to help us but to hinder but designed to frustrate, anger and make us feel defeated. read more

I filed for unemployment in Texas and I was disqualified. The reason for their decision was I quit my job. The Friday before I got the correspondence I received a call from them asking reason I quit. I advised the lady I spoke with that I did not quit my job. I told her that several times on the phone. My employer told them that they separated me. So, now I'm going through the appeal process which will take about four weeks. I am so disappointed with the decision and the appeal process. I put one star because I couldn't post without zero star. read more

I was employed as a Chauffeur for Elegant Limos of Austin when due to COVID-19 shutdown the airports stopped flights, so my last day to work was March 13th, 2020. I filed for unemployment on March 15th, 2020, and as of today June 4th, 2020 I have not received any money nor the extra $600 a week! I am 65 years old and don't start drawing Social Security till October! i have had to go on SNAP just to be able to buy food for myself. if it wasn't for the Stimulus Check I wouldn't have had any money. I'm down to $74 left! I have had to put my car payment to the end of my loan! I can;t go on like this! Had to call my landlord that I couldn't pay my rent for June! I'm fixing to loose everything I own! I average 61 calls an hour with not being able to talk to anyone! I leave messages, with no return calls! I was overpaid $639.38 six years ago and have tried contacting the overpayment collection department where I have left several messages to no return calls! Have sent authorizations to take the overpayment out of what is owed me, to no return messages. I have emailed about the overpayment to no contact back! I NEED HELP ON THIS! MARILYN J CLANTON TXMJC54@GMAIL.COM read more

Been almost 4 weeks in, every time I request payment says try next week. next week comes and it says i missed it, then received a correspondence to verify identity with ID.me. completed it with no problem, tried to request payment again and now it says to apply again, because its been 3 weeks since I requested payment... Wow! I cannot star this any lower than it is. 20+ years non stop work from last job and was let go and could not even get any help from the government when they been taking my hard earn money for the last 3 decades. Dallas TWC is Unbelievable! I guess I will have to use some of my hard earn retirment savings to get by. Good God, what a joke. read more

I specifically phoned my HR dept at TWC to ask them not to sign me up for medical insurance because I have Humana Medicare. They did sign me up with BCBS Health Select so now I am being shorted $60 a month and ofcourse no one in TWC HR cares or wants to take responsibility. read more

Is this run by the same people who manage the TX power grid? I was furloughed and told I had to apply for unemployment through my company's state, which is TX. Everything seemed fine at first- but then the problems started. They decided I was eligible and told me I was, but I must have been ineligible for payment somehow with no explanation before even receiving any pay and then they locked me out of my account claiming identity theft. There is a number to call, so I've called every day since then, and no one ever picks up... they claim they will call you back so you leave a message and no one ever calls you. So I'm locked out of my account, with no way to even appeal anything they've decided and there is literally no one who will help. Who can I get help from now? It's just an empty office apparently with some sort of a facade that you might actually get the benefits that you've paid into for your entire life. read more

The TXC is a major joke. I had been employed by my previous employer, 2 weeks short of a year, and when I had to ultimately leave due to bullying and harassment by the BOSS for not participating in illegal medical practices. I have spent 3 solid months dealing with trying to finally clear up a fraudulent claim that was made on me in march...and over 34 hours total and 3 months later the worker spoke with me less than 5 minutes and my claim was denied without me being able to submit proof from witnesses. The smart fella was sending all correspondence to the fraudulent email. I have been actively seeking work close to home and over 40 resumes not one callback... they don't care about helping nobody... read more

I initially had a huge issue with the website that wouldn't log me in. I was in a glitch loop that wouldn't accept my username and email. I couldn't reach them through the phone lines (once, I kept attempting for 7 hours)-- after I passed the preliminary screen of "is this related to COVID?" I would get hung up on. So, I sent an email to the help desk. Not for general customer service, but to the one where you report website issues. I didn't expect it to actually work since their system was so backed up with laid off workers. After a few days, I received an email resetting my account; it worked! Then, a day or so after that, I received a call from a blocked number. I didn't answer (because, you know, blocked number), but I did listen to the voicemail. It was a TWC rep checking to make sure my account worked. Not only did they check up on me, but she CALLED AGAIN to confirm. As busy as they were, I truly was not expecting that level of care. The reps for this company have been amazing during this pandemic. The only reason that I'm not giving them full stars is because the company is not paying us for the last week of the stimulus package for some bs reason that it's "not a full period." The week starts on a Sunday, and the last day of the month is a Friday, so people are missing out on their promised benefits due to one day. ONE DAY. It's pedantic as hell, and pretty disrespectful. read more

I was on hold for an hour and 23 minutes. Somebody finally answered. Then, they hung up. Frustrating. I was on unemployment for a few months. I took a temp job that came up. For 2 months I did not request, nor did I receive, unemployment benefits. My temp job ended in 8 weeks. I am trying to receive unemployment benefits while I'm looking for another job. I now understand why people are staying on unemployment instead of working. I did it legally, and I'm getting screwed. read more

I worked with Theresa (sp?) at the TWC and she was FANTASTIC. She helped me with an issue that had floundered due to a provider sending an email to the wrong individual and not copying her on it. I was clueless about it but after waiting for a resolution for over 2 months I called the main number and was routed to her. She jumped on the issue and had a resolution within a few hours. I've read other reviews about TWC and was surprised as everyone, from the young lady who answered the phone to Theresa, were always helpful, caring, professional, and customer focused. read more

So impressed with the fantastic customer service that I received during this COVID-19 crisis! I received a very quick response from Maurice to an email that I sent, and later, an extremely kind and professional lady answered all of my questions. I wish I could remember her name. Thank you to both of you!! read more

Do these people even care? Theresa never gave me my call back despite leaving a message Twc gave me the wrong number they didn't give me Theresa's number, they gave me the general phone number you got to go through 8 robots to get through to a human. Been on hold for 2 hours and yet nobody. Then when I finally got through to someone they told me it's the wrong number and I need to speak with Theresa I'll give you her number. So you lied about who to contact about the information you wanted from me. Which could have been done much easier online.Despite obviously having a website in which they tell us to do all of this on and then say call us and then never answer the phone sounds like there's no organization here. Either do it all on online or all on phone this in between does no one no favors for anyone except TWC. TWC is horrible and unacceptable for such an important decision. If this were any other organization that actually wanted customer reviews and cared I wouldn't have to go on Yelp to review them. read more

absolutely ridiculous!!! at first i couldn't get through and finally i did for them to give me a call back they called me back told me they were connecting me and disconnected me this happened multiple times today and now i can't get through again they need to figure something out because this is just absurd! whoever made the system needs to be fired and i'm looking for a job i'll take it jesus!!! read more

I have been working with this company with multiple counselors since 2018 to get my hearing device upgraded, and every single counselor I have worked with has dropped the ball, failed to update my file with the requested information I provided, and even LOST my medical records pertaining to my case. To say I'm livid is an understatement. read more

I have been trying to call the Texas workforce commission now for three days straight and cannot get through on the phones!! This is unacceptable... like everyone else in Texas I have been laid off from my job because of the virus and all I'm getting from you is a busy signal... or an automated message that hangs up on me. I need my unemployment benefits and I can't fill out my application online!!! So disappointed in your lack of preparedness! Disgusting! read more

My wife got Covid because this dam pandemic and they won't pay her, her befits. There trying not to pay people. You hold for 3 hrs just to be hung up on. Worst nine months of our life trying to deal with unemployment. They want us be homeless read more

I've been unable to log on to the TWC site to Request a Payment for my existing claim as per procedure due to a defect that puts the User in an infinite loop requesting SSN (when that is not typically required). After entering SSN user is essentially logged out without being able to perform any necessary tasks. No one is answering any calls at TWC--message literally conveys they cannot answer your call due to high call volume and then hangs up!! TWC has not sent any email to advise users what to do to Request a Payment or to advise when the problem w their website will be resolved. Other users are having the same problem. So unprofessional, completely unacceptable and frustrating!! read more

Regardless of the time, lines are always busy and going straight to voicemail. I haven been trying to get a hold of TWC for three weeks now and still no luck. I've called at 8am, 11am , 12pm and 3pm but it seems like no matter what time you call the line is always busy and hanging up. At this point I don't even think the phones are connected to take calls, every number on the website is not in service, and the online assistance doesn't help. read more

being young and never had applied for unemployment this has been a nightmare for my grandson. I am 61 and on disability I get 1066 per month our rent is 1000 my grandson left school and works to get food and pay utility bills , he has asthma , he is listed with several temp agencies and was working for an agency in 01/20 he got sick as did I we both went to the er and were told we had the flu and influzema he was told to take a few days off work he took paperwork from the hospital to the temp agency to show them after a week he called the work site ( a hotel being built) and was told by the supervisor that they had sent someone else to the assignment he called the agency daily to asked if they had any other assignments and was told nothing that he qualified for we went on stay at home 03/13 in dallas he applied for unemployment 04/19 after not finding anything hiring he received package in the mail and a determination notice online that said he would be paid and that he lost his job because of the pandemic he made payment request every 2 weeks as told and still ( although the city was closed ) to put applications in online for work . when no payments were being given to him we started calling twc from both our phones from 7am-6pm cst we were on hold so long if we made it that far until the phone disconnected . the 3 times we were able to talk with someone he was lied to and no given a chance to talk , and told that each time he called it started the process over then after asking for a supervisor and asking to make a formal complaint the same day after receiving 2 we can pay you notices he was sent a we can not pay you notice . this seems so unfair we are going to be evicted and all because someone on the other end of a call made a decision they wanted to make these ppl know nothing about what folks are going thru. we have applied for snap and have to borrow money for my medications including insulin that I need to live , I cant believe that this is ok he has filed any appeal but after 2 months and nothing saying we cant pay you and the reason they give is that he was no call no show for a temp agency so forget letting him apply for the covid 19 benefits . I pray someone from twc with reach out to us but I doubt it and I have never applied for unemployment have paid taxes worked my entire life and now being disable my care giver is treated like this w, being 21 I thank God he is the kind of young man that will work and not take. this post for some reason says we are in San Francisco CA but we are in Dallas TX and this review is about the Texas Workforce Commission , a terrible customer service experience . read more

I have had another bad experience with this Government organization - they are supposed to protect the employees when we are out of a job but they protect the employer and protect them from paying out claims that we pay into from a deduction of our paychecks but when we are out of a job our claim is denied. I lost my job with Delta Airlines from transferring a call to the wrong department. There are more than 5500 call agents that work for this company that answers incoming calls from nice customers, super nice customers and very I - rated customers that will curse an agent out if he doesn't get what he wants but to pull a call on me and the call was mistakenly transferred to the wrong department - again transferred I didn't say the call was released - how unfair is that to an employee and TWC supports the company and continues to deny my claim. To live in an "At Will State" is for slaves all over again - these companies can release an employee just for looking bad that day at work. it is unfair and there is NOTHING we as employees can do about it. Delta doesn't have a Union therefore employees have no rights and no protection of their job - terminated because a call was transferred to the wrong department - this manager could not come up with any other reason than that and TWC denies my claim - what kind of people do we have in this department representing the employees - I was informed that a portion of my check is paid to this Government insurance but when a claim is filed it is denied... all I ask is to be paid the funds that I contributed. ..... so disappointed in this system - "At Will" who came up with that By the way other colleagues have informed me that they have released calls and placed them on hold just long enough that the rude customer would hang up..... one agent shared with me that a customer told him to go to hell and he told them the same thing ..... he was called in to be dismissed but a manager saved his job.......these manager's with these companies can save you or have you dismissed. ... they pick the ones that they want terminated and IT HAPPENS read more

This is absolutely ridiculous. I have called every Twc number I can call, I was given one time an option to speak with a rep so then I waited for them to say "sorry we are unable to take your call" what is this??? I have been waiting on my claim for 4 months. 4 months. I am trying everything and have been. I've been doing all the leg work. Come on, catch up. I have reached out to y'all several times telling you my contact info and explaining my situation and how much we need this. Then I'm responded to with a short speel about how my info will be forwarded (again) even though it was supposed to be forwarded a month ago. I am beyond disgusted with the government honestly. Like seriously, why are you guys open? (or are you and you don't feel like picking up the line) probably the second choice. TWC should just be shut down since it's not like y'all are doing your job anyways. People need y'all, and y'all failed. I have put off everything waiting for this money, but honestly if y'all need it that bad (apparently there's a need for it bc it's not going to me) I'm getting $0.00 deposited every week. Do you think it's okay for me to see that after 4 months getting a deposit of 0 dollars every week. Sad. Do your job!! Or go home! Here's the thing though, if you do leave bc you can't perform your job don't expect to get to your unemployment benefits, because neither did we :) and nobody cared. read more

TX Unemployment/Workforce is a huge joke. It's been over two weeks and like so many others, can't get thru. They need more phone numbers, more operators, and chat lines to communicate as well. But, I figure what can you expect from the state of Texas. Applying is a waste of time. I have lost over $200 because my employer cut hours AGAIN and yet, I do not qualify for unemployment, not even the $600. The requirements need to be changed since no one knows how long this is going to continue. Employers are the ones being protected, getting the huge bailouts, and those of us considered "ESSENTIAL" pay the price. I work for the major brown delivery company and they provide the employees with no hazard pay. It is so important for me to come to work everyday, get no hazard pay, and have to worry about my hours being cut even more, and can't even get help from the state of Texas. No surprise considering I've never gotten any aid. read more