Best breakfast ever. The omelette guy is curteous, fast and efficient. We had a problem with the…read moreA/C but desk sent a maintenance person and it was corrected in minuets. Only possible problem was I asked the front desk clerk to mail a letter. She looked at me like I had 2 heads. I did not feel confident giving her the letter to mail. I guess they don't do letters anymore. Other than that, nice stay.

Pictures are heavily filtered: When you walk in you realize that although the pictures are real the…read morehotel is very outdated and in a very sketchy area. The wood furniture is all worn down and faded. Our room had multiple outlet covers broken exposing the wires, wall paper was hanging off, They charge to park and provide zero security... Woke up to my truck broken into and a Destroyed bed cover... 302 dollars for a night and 2 thousand dollars worth of damage to my vehicle... Front desk was no help. Stay away from this hotel...

Although it is beautiful when you walk in, that's about the only thing that's maintained well. The…read morerooms are rundown and falling apart... I paid way too much for the toilet to be leaking toilet water onto the floor. The room felt dirty and the staff at the front desk wasn't really inviting or friendly. It was also frustrating to have paid so much for a room and then still have to also pay for parking.

Terrible hotel, terrible experience in ~30 hours here, I would never give even a single star…read more.. When you book it looks like a nice clean hotel, but in reality, it is not even "hit or miss" - it is just "missed once, missed twice, missed one more time" At first Jacuzzi has no bubbles, it has a slow water flow, useless, only good looking on the hotel photos. And the only reason I have picked up this hotel was a pool and jacuzzi!!! I spoke to maintenance person about jacuzzi and he told me that pump is broken, but as I see other reviews it was broken for over a year!!! And management doesn't care about fixing it! Actually, on the morning they placed "Out of service" paper on the jacuzzi rail" 6th floor rooms are kind of on the high end but so outdated as all the entire "Hilton" chain. Room 606 - to flash the toilet, you need to flash 10-15 times, terrible, they try to save the water, and they have low water setup, some flash cartridge, but it does not work. Had to spent 10 minutes trying to flash out the toilet!!! Where is the "American Standard" 1 gallon per flash??? Your economy toilet cartridge cost you 10 gallons of water in 20 small water portions flashes!!!! Hot water, I understand I got to my room after 2:30 AM, so I went to the shower and had to wait at least 10 minutes until some warm, and finally hot water reached my 6th floor... Not very clean... I mean exactly what I say, I have already changed 3 rooms in 1.5 days, Monday morning, and Monday to Tuesday night, as each room had some kind of problem, and each!!! of 3 rooms had some "cleaned issues as well". Room in 606 had some "leftovers" in it on the walls and floor in the shower... Another room, I think room 526, has some hairy leftovers. Next room 402 had a terrible celling in the bathroom, mold covered with multiple repair patches, instead of to paint the entire celling, there were like 5-6 patches, looking terribly bad. Nest issue - No early check in!!!! Even that it looks like less than half occupied hotel - they don't give an early check in! I had to pay extra night as my flight got to Austin at 1:15 AM and I got to hotel after 2:10 AM, night from Sunday to Monday, but check in time was Monday at 4PM, so I had to purchase additional "Sunday" night for 3 hours of sleep, between 3AM and 6AM... My original reservation was for 3 nights done by company with over $780 for this period, I called hotel at night before arrival to make sure that I will get a room, and Hilton agent make all this even more complicated, instead of adjustment, he made a double booking for the same night. Initially, on the checking at night, nice lady at the front desk told me that I will not be double charged for Monday 2AM to 6AM early check in. However, as a result I got billed 3 times for 30 hours in Austin, I had to call a few times afterwards and explain how all this happened, got one charge refunded, but still ended up with two bills for June 15 check-in thru June 16 final check-out. Bar is a dead spot, with only 7 to 10 bottles of alcohol and nothing appealing. I know it is a Southwest, so here are commonly no top shelf brands, but at least a simple Spiced Captain Morgan and regular Coke, or something better than a cheap Tito vodka distilled from corn, so alcohol in overall is "get a worst headache tomorrow even after one drink"... Overall, the bar seems to exist only as a checkbox to claim a 3-star hotel standard, while in reality, the hotel falls below that level. The omelet was the only positive aspect of this visit. Although breakfast is included, which is not particularly important to me, it was good. The kitchen and front desk staff were also very friendly. On Monday around 5 PM at check-in, I was given room 526. I had specifically requested a quiet room (as noted in both my AMEX travel profile and Hilton profile), away from elevators, HVAC, and vending machines. Ironically, after moving just one floor down, it ended up being even worse. When I first got into the room, I just dropped my bag and went out for dinner and to explore downtown. But when I came back around 10 PM, I realized there was a massive HVAC system right outside the window. At first, I thought I'd just deal with it for the night and switch hotels the next day, but within about 30 minutes I had a bad headache. I even recorded a video showing the noise level at around 70 dBA--it was pretty unbearable. Around 10:30 PM, I went to the front desk and asked to move rooms, and I was relocated to room 402. That room was much better, and I was finally able to get a good night's sleep. I checked out early the next morning at 8 AM and moved to the Hyatt Place, where I stayed for the next two nights and had a much better experience (great pool, too). What else about Embassy Suites by Hilton Austin Arboretum - the WiFi was extremely slow... in our 21st century companies as Hilton could already have free WiFi with fast access without EXTRA FEE!!! :)

Great location! Across the street from the Round Rock outlets, Embassy had abundant parking and…read morepartially shared its parking with the restaurant nearby. It is a gorgeous hotel with a beautiful spacious lobby, reception area for happy hour, and the rooms appeared newly renovated. Loved the layout of our room, it was very comfortable and having a mini fridge is always a plus. However, after a long day out, coming back to our hotel room for rest for peace and relaxation did not happen. Although our room was 4 floors up, it was located above the hotel bar/ restaurant. We could hear the music for hours! In addition, the walls were paper thin, our neighbors and their dog were loud- we could hear conversations, footsteps, etc. Definitely not a peaceful hotel! Embassy is known for their happy hour and made to order breakfasts. We received two complimentary drink tickets per person. Drinks were strong, and the snacks consisted of goldfish, pretzels, carrot sticks with ranch, chips, and fresh popped popcorn. While I was sipping on my drink, I observed a gloved female employee, in charge of popcorn, use those same gloved hands and eat the popcorn!!! After placing a couple of bagged popcorn on the counter for guests, she walked around eating it on the job with those same gloves and proceeded to head to the snack area and do the same! Unprofessional and disgusting. Made to order breakfast was ok. I did appreciate the omelette station. Checkout was easy. Not sure I would stay here again, but I did like how close proximity it was to the outlets.

At a holiday party.... Food was good...hot wings, croissant sandwiches, beef kabobs, motzerella…read morekabobs, vegetables, deviled eggs and fruit. Of note, the hot wings were slightly crispy on the outside and oh so super moist inside...yummy to my tummy. Also the shaved cucumbers were crunchy and flavorful. It's rather unusual to see cucumbers in this date. I had not been to this hotel but was pleasantly surprised. The room was spacious with ample seating. The servers were like ninjas with picking up used plates and utensils. I will definitely come back. Bar Louie is next door and another possible dining opportunity.

The room was a very nice, clean and a sizable room. The price was reasonable for the room.read more

The hotel "doesn't " communicate through booking, there's someone else handling their message…read moresystem and apparently they have no idea who it is, So make sure to call and confirm that you're request is actually taken care of (they'll hang up the phone a few times before answering but just keep calling). Also, The elevator didn't work so we were forced to take a different room then what we booked... The room had long term spider webs, dirty carpets and smell was not the best, we requested more pillows for the pull out couch- and were told they don't have any... Cheap hotel, not if you're looking for a vacation to enjoy, more for work purposes!

I've never stayed here but I did have a drink at their bar and spent a bunch of time hanging out in…read moretheir outdoor area, which were both fantastic. The drink was maybe the best Negroni I've ever had. The outdoor area is beautiful with a ping pong table, large Jenga, bocce ball court, and a bunch of great seating. Definitely recommend checking it out for a chill afternoon/evening.

I've had nothing but poor experiences here. The first time I stayed here they had me in a room on…read morewith loud construction noise, the water went out in my room, and the lobby bathroom was out of order, among other things. When one books a 5 star hotel, one expects to be able to sleep and go to the bathroom. A few weeks ago my colleague and I tried to book rooms for an upcoming conference being held on location. His booking went through, but I was told mine did not (even though booked at same time) because the block was now full. When I called customer service, they reached out to sales team, and said their best offer was a room at twice the cost. Very disappointing experience.

Es mi segunda vez en el consulado de México en Austin. Llegué con buena energía tomando en cuenta…read morelas experiencias que otros reportan. Tuve una muy buena experiencia con cada persona que me atendió. Creo aveces personas llegan con mala actitud a que los atiendan, y esa energía se trasmite a otros.

Despite not having my documents for an INE (you HAVE to have your parent's ORIGINAL birth…read morecertificate) I was still able to walk out with a passport. Staff were polite, professional, and kept the wait times manageable (still plan for a 3+ hour visit to be safe). Took a star off due to needing a 3rd party service to find an appointment for me but $20 at DNExpress is better than the $100's of dollars to travel to San AntoDallas, Houston, Presidio, or El Paso.

On my recent trip to Austin, I stayed at the Hampton Inn & Suites Downtown and had a great…read moreexperience. It's very well located so we were able to do a lot of walking to popular places from the hotel. Do y'all remember Real World: Austin in 2006? The house they lived in is a block away from the hotel, lol~! Very walkable area. The room, beds, showers were all well cleaned and stocked. The room came with shampoo, conditioner, body wash, lotion, a coffee maker, a fridge ~ had everything a girl could need. They even do a daily free breakfast which I wandered into for some coffee. The food options seemed plentiful and was poppin. Staff was all very nice here, helping with doors and greeting us - we didn't have housecleaning during our stay so can't comment on that. No issues using the App to check in, keyless room entry and checking out was also a breeze. Kept things simple! Great stay at this Hampton Suites!

Many important reasons to consider when booking a hotel, is the location, amenities, and price. I…read morewas here for a 3 night stay, this location hits all three reasons. It is convenient for sightseeing, dining, shopping and price. We saved a lot of money by not renting a car. We walked to the State Capitol, several restaurants and shops were also walking distance. There's quite a night-life on the immediate vicinity with live music and cocktails. The lobby entrance has a comfortable seating area with magazines, and a spiral staircase to the dining room on the second floor. Complimentary breakfast is included in the price of the room. I appreciated the iced water station and mini store to buy soft drinks, snacks and toiletries. A door down the hallway leads to a Cafe next door. Our room had two queen-size beds, comfy pillows, comforter, and a view overlooking the outdoor pool, a mini refrigerator, coffeemaker, and free Wi-Fi service. I wish I had taken more photos of the interior, but I was on the go! The rooms were clean, when we called for additional shower gel, the housekeeping staff responded quickly. The ice machine and water dispenser were located near the elevators. I felt the overall price was competitive and a good value for our visit. Sincerely, Rosemary (California)

This was my first time staying with them. I went for a work trip and I have to bring my dogs…read more Online I saw there was a minimum and weight limit for them. We were above weight and animal count. I called and they never hesitated. They went to management and let them know the situation. They accomodated and even put me on the 1st floor so it would be easier to take them out. They were so incredible through the entire process start to finish. I'll be giving them raving reviews on all platforms. I was never looked at wrong or questioned while there and I cannot thank them enough. I'll be staying with them any chance I get. My animals are well cared for and very very obedient. Some see the breed and freak but they didn't and of course my animals were all on their best behavior. So thankful for people like this that are practice and fair. Can it say enough amazing things. The breakfast was awesome and so were staff. Just all around incredible experience.

This place was surprising large. Stayed here for a work trip and it was right across the street…read morefrom the domain. It was quiet and a quick uber ride to quite a few things. It almost felt like too much space for just me! Would stay here again.