While the hotel is overall pretty good, the rooms are ready for renovation. Nothing wrong with our…read moreroom, just could use a modern makeover, that's all. As for the staff and service - exceptional! When we checked in, Jessie was very cheerful and informative. Bonus: she gave us a drink ticket we could use for free drinks during their happy hours! So I enjoyed my Long Island ice tea. :) Breakfast was above what you might typically expect because they also had an omelette station!! Made to order, perfectly. The cook was quick, upbeat, and didn't miss anything with all the orders coming in. Impressive! FWIW: We live in the area but don't often visit downtown Austin and we wanted a nice place to spend the night so that we could walk to/from a nearby restaurant, celebrating our wedding anniversary. The location was perfect if you're looking for a nice hotel with reasonable prices and in close proximity to shops and restaurants near South Congress. Bonus for architecture enthusiasts: the lobby looks super cool. :)

I recently visited Austin, Texas, for a family reunion and stayed at the Embassy Suites where the…read morereunion was being held. The location is excellent, right on Congress Avenue in downtown Austin. The YETI flagship store is directly across the street, and many attractions, including the Texas State Capitol, are within walking distance, making it a great home base for exploring the city. The first impression of the hotel is wonderful. The lobby, reception area, restaurant, and expansive atrium seating are bright, open, and beautiful. The hotel's open concept design, with all guest room floors overlooking the central atrium, creates a welcoming atmosphere. The service throughout our stay was exceptional. Every staff member we encountered was friendly, professional, and genuinely eager to help. Chante at the front desk was amazing. She was compassionate, extremely helpful, and went above and beyond to assist us. Jessica was also wonderful, responding quickly to text messages and making sure our concerns were addressed. Breakfast was one of the highlights of our stay. There was an excellent selection, and the made to order omelets were outstanding. Stacie worked tirelessly preparing multiple omelets at once, remembered everyone's orders, and kept a smile on her face the entire time despite the busy breakfast rush. She was truly impressive. Unfortunately, the guest rooms told a very different story. We originally stayed in a two queen suite and were shocked by how dated and worn it was. The room had a strong musty, moldy odor that became unbearable after the first night. There were tears in the couch, a yellow stained toilet, and the smell was so strong that both my daughter and I were coughing. After we explained the situation, Chante sincerely apologized and checked to see what was available. She explained that the hotel is being renovated one floor at a time and was able to move us to a renovated room. Although it was an accessible room with a roll in shower, it was a huge improvement. The new carpet, updated finishes, and most importantly, the absence of the moldy smell made all the difference, and we were very comfortable for the remainder of our stay. This hotel has excellent bones, an outstanding location, and a staff that truly cares about its guests. Once all of the guest rooms have been renovated, I believe it will be an excellent property. Until then, if you plan to stay here, I would recommend requesting one of the renovated rooms when making your reservation.

Jaspreet, Suzy, and Magali were absolutely amazing during our stay! They went above and beyond to…read moremake my wife's birthday truly special and memorable. It was our first time visiting Austin, and we had no idea what to do or where to go. They took the time to provide us with maps and personally recommended some wonderful local restaurants and attractions to visit. Their hospitality, kindness, and local knowledge made such a difference in our experience. Kudos to the entire staff, especially the wonderful ladies at the front desk, for making our visit so enjoyable. We truly appreciate everything they did and look forward to staying here again!

Great experience! Magali was incredibly friendly, helpful, and welcoming. She made our stay even…read morebetter. Highly recommend!

kept entry-bar music on all night very loud so anyone sleeping on pull out sofa could not sleepread more

WORST EXPERIENCE IN ALL MY YEARS! This place was BEYOND…read morefilthy and the staff rude,dismissive and unorganized. Our father had a serious stroke so my sister took an emergency trip to Austin, and I am joining her in a few days. I booked quickly through Booking. I called Embassy Suites Hilton, to let them know my sister would be arriving before me, as I had loose ends to tie up before traveling myself. The woman I spoke with at the front desk simply said l, "No she cannot check in as your guest, it has to be you. I explained we had an emergency and could I please speak to the manager. She directed me to a number that was disconnected. I promptly called back and explained their manager line was not working and she transferred me again to the same disconnected number. I called a third time and finally spoke to the manager Christian. Christian, who also had the personality of a bot, explained I needed to change the name on the reservation to her name for her to check in. This is exactly what I did. I continued to email the property twice and send text messages through their "text line" ( 7 times) asking questions and asking them to contact me if anything else was needed. I received ZERO communication back. Upon check in, they told my younger sister that she needed to pay$ $1,700 immediately to stay there under the reservation, even though I expressed that I would be paying. My younger sister did not have the money on her debit card and they rejected any digital information. She had already had 4 flight delays and did not arrive until after 12am. Juan, was working the front desk upon her arrival. Once my sister was denied stay at the property, she began to cry. She was simply frustrated and exhausted. I offered to pay everything over the phone, he just said to me, that is not our policy, followed by, " I just don't want to get fired. ". Then he went into the back room and left her at the front desk in tears , while he scrolled on his phone. She was literally yelling his name for him to come back to the phone to speak with me. I said to Juan that we respect their policies but we need to find a solution. We can't put my sister on the street at practically 1am at this point. I transferred money to her account so they would let her stay for the evening. The website says the booking price for a room was around $150 a night. Somehow she was charged $700 for two nights. Even though she arrived after midnight. Literally she is just sleeping in the room. After she checks in, the room is absolutely filthy. The furniture is stained the walls are dirty, she got into the bathtub and it was filthy! Soap scum everywhere and Pubic hair was floating on the surface. Please, do not stay at this property! The staff and condition of the rooms are deplorable! If I could give it zero stars, I would give it a negative zero. Save your money and book elsewhere.

Sweet ass hotel where I attended a seminar/training from Rick Pino, it's an awesome place to have…read moresuch a seminar and we had a mixer/dinner at Bar Louie the day before. Just a very nice hotel overall man! Recommended for staying in, but if not the breakfast you can pay for and it's also an awesome venue for conferences!

Avoid if you want to SLEEP! When booking a hotel, especially an embassy suite, I do not check to…read moresee if they have a nightclub under my room. I do not think that is something as a traveler looking for quiet and rest from traveling I should have to look out for. This place played incredibly loud music that shook the entire 2nd floor of the building for hours. At one point, it seemed that every person on the 2nd floor was out of their room trying to figure out what to do because management was ZERO help. The attitude was like, " YOU, the guest, can pretty much just leave..... at 11 p.m. at night." This shack is unbelievable and doesn't deserve to be called a hotel. My family will never stay here again.

The hotel "doesn't " communicate through booking, there's someone else handling their message…read moresystem and apparently they have no idea who it is, So make sure to call and confirm that you're request is actually taken care of (they'll hang up the phone a few times before answering but just keep calling). Also, The elevator didn't work so we were forced to take a different room then what we booked... The room had long term spider webs, dirty carpets and smell was not the best, we requested more pillows for the pull out couch- and were told they don't have any... Cheap hotel, not if you're looking for a vacation to enjoy, more for work purposes!

Amazing service from Donald at front desk and the entire staff. Breakfast team was enthusiastic and…read morefull of energy. Great clean rooms. Good AC. Check it out if you need a full kitchen.

A rare update due to a starkly better experience. The commercial sales director was wonderful and…read morewas able to resolve a booking issue. So after previously having nothing but bad times here (loud construction noise, water going out in my room), I gave Four Seasons another shot. I'm leased to report that I can see what (some) of the fuss is actually about with these good reviews. From the bellman to the housekeeping to concierge, the hotel staff was wonderful. The room was clean, especially the shower which was spotless. The view was amazing from the 9th floor overlooking ladybird lake. The TV.... Did not work. Chalk it up to a mundane could happen anywhere issue I guess. There was also a minor communication gap about it, again, whatever. As a guy that likes bottled water in my hotel, I'm happy to report there was water everywhere. In fancy glass bottles, I think they gave me like 8 of them. Overall this is a really nice hotel, in an excellent location.

This is the worst Four Seasons in N America…read more They must be in danger of losing their brand. Because this property is unbecoming of a "Four Seasons" Perhaps the Section 8 housing that looks directly into the pool Maybe it's the public park that shares the lawn and 'back lawn' Definitely, it's the absolute onslaught on homeless in front of hotel beside the hotel, see pictures next door to the residences is Low Income housing trail side has bums sleeping on the "public" sidewalk Hands down, this Four Seasons is dead last in USA P.S. big events here fizzle Weddings do NOT work Excuses will be bountiful; see the past 3-6 years Note: this hotel began to slide down when the remodel took away Texas charm with rustic wood and replaced it with LGBTQ generic socialism where the lobby looks like a low tier Hilton/Marriott and smells like a 1990's Westin hotel The bottled water is generic This hotel is a poop show P.S. if you have a conference here, do not let them refrigerate the sushi. My company event has c-o-l-d r-i-c-e sushi. Our client made fun of it calling us "grocery store sushi" purveyors - You can blame Beer Virus, but it's 2026 and those excuses do not fly

I needed services that only the Mexican Consulate could provide. They were very accommodating,…read moreprofessional and knowledgeable of the task at hand. The Consulate General was gracious, helpful and extremely knowledgeable. His assistants were also very helpful. I am thankful to have a consulate in Austin that provides such quality services.

Despite not having my documents for an INE (you HAVE to have your parent's ORIGINAL birth…read morecertificate) I was still able to walk out with a passport. Staff were polite, professional, and kept the wait times manageable (still plan for a 3+ hour visit to be safe). Took a star off due to needing a 3rd party service to find an appointment for me but $20 at DNExpress is better than the $100's of dollars to travel to San AntoDallas, Houston, Presidio, or El Paso.

The views from the rooms are nice, not exactly jaw‑dropping, but pleasant enough. You're a short…read morewalk from the lake -- which is really a river, but Austin insists on calling it a lake -- and the location makes it easy to get around downtown. The rooftop pool is tiny, the kind of small where if a dozen people got in, it would turn into a human‑powered hot tub. Add in the summer heat roasting the roof deck and you start to understand what a lobster must feel like when it's getting steamed. If you're on the street‑facing side on a weekend, you get the bonus entertainment of watching the Waymo fleet navigate the chaos below. Check‑in, though, was rough. This was a business trip with reservations made months in advance, yet two of the four rooms weren't ready. We were told they'd be available in ten minutes. Then another ten. Then another ten. After five rounds of "just ten more minutes," the rooms finally materialized -- but only after asking a different employee who had just arrived. She immediately found a couple of ready rooms, while the original employee seemed fixated on two specific rooms and never bothered to check if anything else was available. His attempt at hospitality was offering free coffee... in the late afternoon... from the mezzanine... where the coffee had clearly been sitting since morning. Also, the heat index was over 100 degrees. Old, stale coffee in that weather? Seriously. The location is solid, the views are fine, and the rooftop is fun in theory, but the check‑in experience left a lot to be desired. Once you're past that hurdle, the stay is serviceable -- just don't expect the pool to cool you down or the coffee to revive you.

Not a bad little place to stay if you are downtown for a short stay. The rooms were nice and clean…read moreand the staff were friendly at check in. The biggest downside were the pillows as they're nothing much to them, and they bunched up in weird places... rest wasn't the best and necks still a little sore. Ice machine on several floors didn't output much ice. Otherwise, not a bad place to hang your hat.

Great location and near a lot of options to eat at whether you want fast food choices, food trucks…read moreor restaurant style. Also next to Top Golf with only a few minutes walking distance from hotel. Digital check-in and check-out options were so convenient and allows access for using the elevators, room entry and access to all the hotel amenities w/out keeping up with/a physical card. You can opt for that as well or even do both. Breakfast is from 6 a.m.-9 a.m. and I can't say enough about this hotel having a fantastic set up. Made fresh with lots of options. The yogurt has options with fresh fruit (strawberries, blueberries and blackberries) along with all kinds of toppings. Waffles, Bagels, 4 different types of eggs, bacon strips, tater tots, muffins and so on. Hotel room was really nice (no pic this time-oopsies) A few issues in ours: One of the USB outlets wasn't charging my phone Husband said it looked like it was pushed in and managed to get it working Shower head pressure was intense and doesn't have where you can adjust the actual setting. Sometimes we ended up using a cup to avoid that beat down. Lol. T.v.'s were synching and once I mentioned this to the front desk they mentioned you have to point directly at bottom sensor because they are sensitive and will maneuver at same time. No big situations though. Plates and utensils provided, fridge/freezer, sink w/garbage disposal, microwave. Friendly and helpful staff. Would recommend this hotel.

This was my first time staying with them. I went for a work trip and I have to bring my dogs…read more Online I saw there was a minimum and weight limit for them. We were above weight and animal count. I called and they never hesitated. They went to management and let them know the situation. They accomodated and even put me on the 1st floor so it would be easier to take them out. They were so incredible through the entire process start to finish. I'll be giving them raving reviews on all platforms. I was never looked at wrong or questioned while there and I cannot thank them enough. I'll be staying with them any chance I get. My animals are well cared for and very very obedient. Some see the breed and freak but they didn't and of course my animals were all on their best behavior. So thankful for people like this that are practice and fair. Can it say enough amazing things. The breakfast was awesome and so were staff. Just all around incredible experience.

We stayed at the Omni Austin Hotel Downtown for a wedding (reserved a room from their room block)…read moreand it was very nice. The Sangeet was held on Saturday in the ballroom on the second floor of the Omni. The party was so much fun and the staff at the Omni really made the party run smoothly, by keeping the plates full and drinks refilled! Stayed in a standard room on the 8th floor. The room was nice and the linens were really soft. Love the robe (considering purchasing one), and the bathroom was clean with an oversized shower. We didn't opt for daily cleaning service because: #1 we were there only two nights and #2 if you choose to opt out of daily housekeeping, you participate in Omni's "Say Goodnight to Hunger" program (they donate a meal to a local food bank). We requested extra towels and coffee and they quickly delivered to our room. I like the texting system with Omni and look forward to visiting more locations to earn more rewards!

My husband and I recently stayed at the OMNI Austin Downtown for a 4 day tour and football game…read more From the moment we arrived, we were greeted with such great hospitality. The staff was friendly, helpful and very efficient at checking our large group into our rooms. The hotel and our room was clean, and our requests for different pillows and a microwave were filled quickly. The hotel had great energy to celebrate both teams that were going to play that weekend and decorated the lobby/ bar area with balloons and other decorations for some pre-game drinks and food. Patrick (who I believe was a hospitality manager) provided us with excellent service going above and beyond our expectations. His staff was also so efficient seeing that any need by guests were met quickly and with satisfaction. We were also impressed that our room was cleaned and new towels were placed in the bathroom the night before we were to check out. We felt that with just one more night the towels we had not used were sufficient but loved the service we received. Would highly recommend staying here,