We had a nice one night stay in Austin here. The hotel was within walking distance to restaurants,…read morethe river, and the Long Center. Parking structure was conveniently located adjacent, just beware the elevators are very slow. Check in was super easy, and the staff were friendly. We were placed on the 3rd floor. Our room was clean and slightly dated, but there was a persistent odor/smell that came from the bathroom....possibly the toilet? I just tried to cover the smell with body spray that I had brought. I think for one night it was ok, but longer, I would have asked to move to another room. Appreciated the self serve, cold, fruit infused waters near the elevators. Attended the evening reception at 530pm, bartender was nice and drinks were good. The bites were underwhelming - hummus/pita and some kind of dairy dip? to name a few For breakfast, there was a good selection of breakfast items, juices, and coffees. I enjoyed the made to order omelettes. Being Hilton Honors members we did receive a few perks : ) With checkout, happy we were able to extend to 1pm without a fee.

Very nice hotel. I really liked the room setup with spacious living area and the separate angled…read morebedroom. Amenities were nice including the fitness room as well as the complimentary breakfast and reception. Super convenient to watch the bats exodus from the bridge or to just go downtown. Recommend.

The building is located on a busy, one-way frontage road. If you miss the ingress point along this…read moreroad, you have to make a huge loop to get back to this spot, because even though there are two points of ingress on the side street, they're both gated and locked up! Why??? This means you can't come at it from any other direction. We spent so much time looping a huge radius to get to that one entry point, it's ridiculous. Open the gates! What would be the problem with that? I can't wait until I've left this hotel for the last time. It also seems close enough to downtown austin to be worth the price drop, but the five miles usually takes 30 minutes to drive because of traffic. The staff is really nice, and the breakfast is good enough with lots of options, including an omelette bar. There is a lot of iced water in the lobby where I was able to fill up my reusable water bottle. They even have a strawberry jalapeño water option, with the recipe displayed. There was a separate sitting room from the bedroom, with mini fridge, microwave, coffee/tea and sink, but the hotel is dated. One thing I like about Hilton's is that they fill up shampoo, conditioner, body wash, etc, so there is less plastic waste. And they even came in every other day to make the bed and replace the used towels (although I'd prefer to use them again to save water). But even though they came in that often, they never noticed the body wash was empty in the shower. Overall the place is fine, other than the location and the locked gates. Because of that, and the one-way street, would never stay here again.

This was probably one of the worst Hotel experiences ever. We did not have hotel room service once…read moreduring our three night stay, we had to go get towels and blankets from the front desk. The exhaust fan in our bathroom made a terrible noise so that we couldn't turn it on in the morning as it would wake the kids. We paid for parking, had items stolen out of the parking lot. The assistant manager not only was not helpful he gave us the business card to the head of accounting. We had to call the police, there all no cameras anywhere to see, even though we paid for parking. He NEVER checked back in, we had to contact home. Overall terrible service, gross hotel, and should not be a Hilton, way below the bar they have set.

Although it is beautiful when you walk in, that's about the only thing that's maintained well. The…read morerooms are rundown and falling apart... I paid way too much for the toilet to be leaking toilet water onto the floor. The room felt dirty and the staff at the front desk wasn't really inviting or friendly. It was also frustrating to have paid so much for a room and then still have to also pay for parking.

They had no pillows and blanket blankets for the pullout bed that we needed for our grandchildren…read more And my granddaughter as well as myself received bedbug bites. I sent pictures and an email to the assistant general manager, and they did nothing.I'm sure

Great location! Across the street from the Round Rock outlets, Embassy had abundant parking and…read morepartially shared its parking with the restaurant nearby. It is a gorgeous hotel with a beautiful spacious lobby, reception area for happy hour, and the rooms appeared newly renovated. Loved the layout of our room, it was very comfortable and having a mini fridge is always a plus. However, after a long day out, coming back to our hotel room for rest for peace and relaxation did not happen. Although our room was 4 floors up, it was located above the hotel bar/ restaurant. We could hear the music for hours! In addition, the walls were paper thin, our neighbors and their dog were loud- we could hear conversations, footsteps, etc. Definitely not a peaceful hotel! Embassy is known for their happy hour and made to order breakfasts. We received two complimentary drink tickets per person. Drinks were strong, and the snacks consisted of goldfish, pretzels, carrot sticks with ranch, chips, and fresh popped popcorn. While I was sipping on my drink, I observed a gloved female employee, in charge of popcorn, use those same gloved hands and eat the popcorn!!! After placing a couple of bagged popcorn on the counter for guests, she walked around eating it on the job with those same gloves and proceeded to head to the snack area and do the same! Unprofessional and disgusting. Made to order breakfast was ok. I did appreciate the omelette station. Checkout was easy. Not sure I would stay here again, but I did like how close proximity it was to the outlets.

At a holiday party.... Food was good...hot wings, croissant sandwiches, beef kabobs, motzerella…read morekabobs, vegetables, deviled eggs and fruit. Of note, the hot wings were slightly crispy on the outside and oh so super moist inside...yummy to my tummy. Also the shaved cucumbers were crunchy and flavorful. It's rather unusual to see cucumbers in this date. I had not been to this hotel but was pleasantly surprised. The room was spacious with ample seating. The servers were like ninjas with picking up used plates and utensils. I will definitely come back. Bar Louie is next door and another possible dining opportunity.

We stayed for a week visiting family, they had just had a baby and didn't have a large place. So we…read moreopted for something affordable with a kitchen. When I booked the room it was $150 extra for the kitchen over the kitchenette. I wish I wouldn't have booked the kitchen. The rooms were clean and everything worked. They have been recently updated. But you can tell they didn't do much to the bathrooms. The room had a bad moldy smell in the bathroom, there is no vent/fan. Every-time you take a shower all the condensation is being trapped in the room, I'm pretty sure they need to be inspected. Some of the drywall is bubbling, showing water damage. The kitchen had absolutely nothing for you to cook with. It had one pan, four plates & bowls, cups, silverware & three spatulas. Not a single large mixing bowl, no cutting board, no sharpish knives, nothing else. You don't realize how hard it is to make a meal when there is nothing to make it with. I was not trying to make anything fancy, just a breakfast sandwich with store bought bread & sausage. There was no sponge to clean the dishes. When we asked for any, they said use a washcloth. You would have to purchase your own stuff to actually use the kitchen here. The breakfast buffet was standard, steamed eggs, bacon or sausage patties, cereal, yogurts, bagels & a pancake machine. None of it actually tasted good, we grabbed some of the yogurts and my kids ate some pancakes. Steamed eggs are particularly unpleasant in my opinion. They also could have been dehydrated eggs. Everything else was store bought and reheated. The pool was fine, but there were several smoking areas and we were constantly surrounded by smoke. Making it difficult to enjoy the pool. One guy would sit out there and chain smoke from morning to late in the evening watching a show on his iPad. At night he was drinking, singing and being loud and another guest yelled at him. Some other guests came and sat by the pool talking loudly on the phone. They acted annoyed if they got splashed by my kids. It's a very small pool area and there were lots of other areas to sit, not near the pool. You could sit above the pool, or next to the pool outside of the gates and not get wet. Apparently kids using a pool, is a problem? I was very disappointed with the kitchen setup and the moldy rooms. Weird & negative interactions with guests. Overall, I would not stay here again. I guess you get what you pay for.

LOVED this hotel. The staff was EXCELLENT- special shoutout to Mike at checkout. Clean, clean…read morerooms. The setup is perfect if you're traveling with a snorer.... There is a couch and doors between the couch and bed. Perfect from check in to check out.

I've never stayed here but I did have a drink at their bar and spent a bunch of time hanging out in…read moretheir outdoor area, which were both fantastic. The drink was maybe the best Negroni I've ever had. The outdoor area is beautiful with a ping pong table, large Jenga, bocce ball court, and a bunch of great seating. Definitely recommend checking it out for a chill afternoon/evening.

My stay at the Four Seasons was great! The rooms were spacious, the beds were comfortable, the…read morebathroom had plenty of counter space and the shower was roomy! The grounds of the Four Seasons are very pretty. They have a great bar in the center of their lobby with plenty of seating nearby, as well as outside on their patio. The patio was my favorite part, which overlooked the lake. It also had hanging lights with flowers on them everywhere! There were also rocking chairs to sit in amongst the other chairs and couches. The staff was fantastic! Concierge was extremely helpful for a few things that I needed during my stay, including printing documents and shipping boxes. I was there for a retreat that I planned for my company. The behind the scenes staff that helped me in the planning were great as well! Everything went smoothly from start to finish and were always on site to make sure I had what I needed.

Es mi segunda vez en el consulado de México en Austin. Llegué con buena energía tomando en cuenta…read morelas experiencias que otros reportan. Tuve una muy buena experiencia con cada persona que me atendió. Creo aveces personas llegan con mala actitud a que los atiendan, y esa energía se trasmite a otros.

Despite not having my documents for an INE (you HAVE to have your parent's ORIGINAL birth…read morecertificate) I was still able to walk out with a passport. Staff were polite, professional, and kept the wait times manageable (still plan for a 3+ hour visit to be safe). Took a star off due to needing a 3rd party service to find an appointment for me but $20 at DNExpress is better than the $100's of dollars to travel to San AntoDallas, Houston, Presidio, or El Paso.

On my recent trip to Austin, I stayed at the Hampton Inn & Suites Downtown and had a great…read moreexperience. It's very well located so we were able to do a lot of walking to popular places from the hotel. Do y'all remember Real World: Austin in 2006? The house they lived in is a block away from the hotel, lol~! Very walkable area. The room, beds, showers were all well cleaned and stocked. The room came with shampoo, conditioner, body wash, lotion, a coffee maker, a fridge ~ had everything a girl could need. They even do a daily free breakfast which I wandered into for some coffee. The food options seemed plentiful and was poppin. Staff was all very nice here, helping with doors and greeting us - we didn't have housecleaning during our stay so can't comment on that. No issues using the App to check in, keyless room entry and checking out was also a breeze. Kept things simple! Great stay at this Hampton Suites!

Many important reasons to consider when booking a hotel, is the location, amenities, and price. I…read morewas here for a 3 night stay, this location hits all three reasons. It is convenient for sightseeing, dining, shopping and price. We saved a lot of money by not renting a car. We walked to the State Capitol, several restaurants and shops were also walking distance. There's quite a night-life on the immediate vicinity with live music and cocktails. The lobby entrance has a comfortable seating area with magazines, and a spiral staircase to the dining room on the second floor. Complimentary breakfast is included in the price of the room. I appreciated the iced water station and mini store to buy soft drinks, snacks and toiletries. A door down the hallway leads to a Cafe next door. Our room had two queen-size beds, comfy pillows, comforter, and a view overlooking the outdoor pool, a mini refrigerator, coffeemaker, and free Wi-Fi service. I wish I had taken more photos of the interior, but I was on the go! The rooms were clean, when we called for additional shower gel, the housekeeping staff responded quickly. The ice machine and water dispenser were located near the elevators. I felt the overall price was competitive and a good value for our visit. Sincerely, Rosemary (California)

This was my first time staying with them. I went for a work trip and I have to bring my dogs…read more Online I saw there was a minimum and weight limit for them. We were above weight and animal count. I called and they never hesitated. They went to management and let them know the situation. They accomodated and even put me on the 1st floor so it would be easier to take them out. They were so incredible through the entire process start to finish. I'll be giving them raving reviews on all platforms. I was never looked at wrong or questioned while there and I cannot thank them enough. I'll be staying with them any chance I get. My animals are well cared for and very very obedient. Some see the breed and freak but they didn't and of course my animals were all on their best behavior. So thankful for people like this that are practice and fair. Can it say enough amazing things. The breakfast was awesome and so were staff. Just all around incredible experience.

We stayed here during the US Grand Prix and found that this was the perfect place for us to be…read more Located in North Austin. It's only about a five or six minute drive to the domain area which is a huge shopping area. Takes about 20 minutes to get to the airport, 30 to get to COTA. On on a race day to get to the track, closer to 40 minutes - hour. The rooms are nice and big plenty of space for you to kind of spread out and having a small kitchenette was really nice because we could bring our leftovers back from dinner and warm them up in the microwave and/or keep water and Gatorade in the fridge. The front desk host, Kathryn, was exceptional. When we checked in, and I was asking her for recommendations of things to do and places to eat, she provided an entire list for me and consistently checked in throughout our stay. Truly appreciate the great hospitality. The 3rd shift team member, didn't even bother getting up from the couch in the lobby when we were checking out around 5am. Literally just took our room number down from the couch, said thanks for staying and that was about it.

Ok. Let's get this straight, older property, somewhat of a western theme, not the greatest property…read moreby any means. So. Why give stars? Impeccable service. Helpful beyond belief. Ritz Carlton service. Great location too. Close to the airport, quick Uber pickup. A lot of greatness hidden in this property

It's an average hotel, and more about the location. Linens, pillows, and bathroom are just average…read more No one ever came to clean our room in three nights. Would not stay here again.