Jaspreet, Suzy, and Magali were absolutely amazing during our stay! They went above and beyond to…read moremake my wife's birthday truly special and memorable. It was our first time visiting Austin, and we had no idea what to do or where to go. They took the time to provide us with maps and personally recommended some wonderful local restaurants and attractions to visit. Their hospitality, kindness, and local knowledge made such a difference in our experience. Kudos to the entire staff, especially the wonderful ladies at the front desk, for making our visit so enjoyable. We truly appreciate everything they did and look forward to staying here again!

Embassy Suites by Hilton 5901 N Interstate Hwy 35, Austin,…read moreTX 78723 I rarely leave negative reviews, but this stay was one of the most frustrating hotel experiences I've ever had. From the beginning, we had major plumbing issues. Our toilet repeatedly would not flush, requiring maintenance to come and plunge it. Afterward, the maintenance worker rinsed the plunger in our bathtub, leaving behind feces and other unsanitary residue. This was completely unacceptable and created a serious sanitation concern. As if that wasn't enough, the air conditioning in our room wasn't working. We were moved to another room, only to discover that the AC there wasn't working either. We were eventually given box fans, but it took hours to receive them, leaving us in an extremely uncomfortable room. Customer service only made the situation worse. The front desk staff were dismissive and rude whenever we raised our concerns. Eventually, they stopped answering our calls altogether, forcing us to repeatedly go downstairs to speak with someone in person instead of having staff assist us. Housekeeping also claimed they had cleaned the bathroom after the plumber's visit, but they never came. Because the bathtub had been contaminated, we couldn't use the shower until it was properly cleaned. This caused us to be late for an important event. To make matters even more inconvenient, our toilets continued to malfunction, forcing us to use the lobby restrooms throughout our stay. To top it all off, when we spoke with management about everything that had gone wrong, we were told the only compensation they could offer was 50 Hilton Honors points for our entire stay. That is nowhere near enough to cover the inconvenience, let alone compensate for an entire weekend filled with plumbing issues, unsanitary conditions, broken air conditioning, poor customer service, and the disruption of our plans. It felt as though our concerns were dismissed instead of genuinely addressed. I have even attempted to resolve this through Expedia. I am seeking a refund based on the conditions we experienced, but Expedia requires the hotel's approval before they can process it. Despite everything that occurred during our stay, the hotel has not been willing to provide meaningful assistance. Overall, this experience was incredibly disappointing. Between the lack of cleanliness, ongoing maintenance problems, poor communication, and inadequate response from management, we did not feel valued or cared for as guests. Based on our experience, I cannot recommend staying at this Embassy Suites by Hilton. If customer service, cleanliness, and basic accommodations matter to you, I strongly suggest choosing another hotel.

WORST EXPERIENCE IN ALL MY YEARS! This place was BEYOND…read morefilthy and the staff rude,dismissive and unorganized. Our father had a serious stroke so my sister took an emergency trip to Austin, and I am joining her in a few days. I booked quickly through Booking. I called Embassy Suites Hilton, to let them know my sister would be arriving before me, as I had loose ends to tie up before traveling myself. The woman I spoke with at the front desk simply said l, "No she cannot check in as your guest, it has to be you. I explained we had an emergency and could I please speak to the manager. She directed me to a number that was disconnected. I promptly called back and explained their manager line was not working and she transferred me again to the same disconnected number. I called a third time and finally spoke to the manager Christian. Christian, who also had the personality of a bot, explained I needed to change the name on the reservation to her name for her to check in. This is exactly what I did. I continued to email the property twice and send text messages through their "text line" ( 7 times) asking questions and asking them to contact me if anything else was needed. I received ZERO communication back. Upon check in, they told my younger sister that she needed to pay$ $1,700 immediately to stay there under the reservation, even though I expressed that I would be paying. My younger sister did not have the money on her debit card and they rejected any digital information. She had already had 4 flight delays and did not arrive until after 12am. Juan, was working the front desk upon her arrival. Once my sister was denied stay at the property, she began to cry. She was simply frustrated and exhausted. I offered to pay everything over the phone, he just said to me, that is not our policy, followed by, " I just don't want to get fired. ". Then he went into the back room and left her at the front desk in tears , while he scrolled on his phone. She was literally yelling his name for him to come back to the phone to speak with me. I said to Juan that we respect their policies but we need to find a solution. We can't put my sister on the street at practically 1am at this point. I transferred money to her account so they would let her stay for the evening. The website says the booking price for a room was around $150 a night. Somehow she was charged $700 for two nights. Even though she arrived after midnight. Literally she is just sleeping in the room. After she checks in, the room is absolutely filthy. The furniture is stained the walls are dirty, she got into the bathtub and it was filthy! Soap scum everywhere and Pubic hair was floating on the surface. Please, do not stay at this property! The staff and condition of the rooms are deplorable! If I could give it zero stars, I would give it a negative zero. Save your money and book elsewhere.

Although it is beautiful when you walk in, that's about the only thing that's maintained well. The…read morerooms are rundown and falling apart... I paid way too much for the toilet to be leaking toilet water onto the floor. The room felt dirty and the staff at the front desk wasn't really inviting or friendly. It was also frustrating to have paid so much for a room and then still have to also pay for parking.

Sweet ass hotel where I attended a seminar/training from Rick Pino, it's an awesome place to have…read moresuch a seminar and we had a mixer/dinner at Bar Louie the day before. Just a very nice hotel overall man! Recommended for staying in, but if not the breakfast you can pay for and it's also an awesome venue for conferences!

Avoid if you want to SLEEP! When booking a hotel, especially an embassy suite, I do not check to…read moresee if they have a nightclub under my room. I do not think that is something as a traveler looking for quiet and rest from traveling I should have to look out for. This place played incredibly loud music that shook the entire 2nd floor of the building for hours. At one point, it seemed that every person on the 2nd floor was out of their room trying to figure out what to do because management was ZERO help. The attitude was like, " YOU, the guest, can pretty much just leave..... at 11 p.m. at night." This shack is unbelievable and doesn't deserve to be called a hotel. My family will never stay here again.

The hotel "doesn't " communicate through booking, there's someone else handling their message…read moresystem and apparently they have no idea who it is, So make sure to call and confirm that you're request is actually taken care of (they'll hang up the phone a few times before answering but just keep calling). Also, The elevator didn't work so we were forced to take a different room then what we booked... The room had long term spider webs, dirty carpets and smell was not the best, we requested more pillows for the pull out couch- and were told they don't have any... Cheap hotel, not if you're looking for a vacation to enjoy, more for work purposes!

This location has been remodeled well. The kitchenette decor is perfect in the room. Very clean and…read moremodern! The breakfast is amazing! My only complaint was little access to the pool being avaliable. I will stay at this sonesta. Do not confuse it with the older location down the street they are not the same day and night. This is the location you want to stay at!. I enjoyed the fruit flavored water in the lobby. It was refreshing! The lobby had fresh flowers and great hotel lobby scent! It was the small details for me!. The kitchen breakfast staff were nice and helpful as well as the front desk clerks!

I've never stayed here but I did have a drink at their bar and spent a bunch of time hanging out in…read moretheir outdoor area, which were both fantastic. The drink was maybe the best Negroni I've ever had. The outdoor area is beautiful with a ping pong table, large Jenga, bocce ball court, and a bunch of great seating. Definitely recommend checking it out for a chill afternoon/evening.

A rare update due to a starkly better experience. The commercial sales director was wonderful and…read morewas able to resolve a booking issue. So after previously having nothing but bad times here (loud construction noise, water going out in my room), I gave Four Seasons another shot. I'm leased to report that I can see what (some) of the fuss is actually about with these good reviews. From the bellman to the housekeeping to concierge, the hotel staff was wonderful. The room was clean, especially the shower which was spotless. The view was amazing from the 9th floor overlooking ladybird lake. The TV.... Did not work. Chalk it up to a mundane could happen anywhere issue I guess. There was also a minor communication gap about it, again, whatever. As a guy that likes bottled water in my hotel, I'm happy to report there was water everywhere. In fancy glass bottles, I think they gave me like 8 of them. Overall this is a really nice hotel, in an excellent location.

Despite not having my documents for an INE (you HAVE to have your parent's ORIGINAL birth…read morecertificate) I was still able to walk out with a passport. Staff were polite, professional, and kept the wait times manageable (still plan for a 3+ hour visit to be safe). Took a star off due to needing a 3rd party service to find an appointment for me but $20 at DNExpress is better than the $100's of dollars to travel to San AntoDallas, Houston, Presidio, or El Paso.

Es mi segunda vez en el consulado de México en Austin. Llegué con buena energía tomando en cuenta…read morelas experiencias que otros reportan. Tuve una muy buena experiencia con cada persona que me atendió. Creo aveces personas llegan con mala actitud a que los atiendan, y esa energía se trasmite a otros.

The fam and I checked in after a quick flight. The location was very convenient. We got free waters…read morewhich was pretty awesome. The whole hotel was clean and nice. The decor was cute and the room was not dirty what so ever. They also had free lemonade in the lobby one day. The hotel was pretty quiet expect for breakfast time. The only downside was the housekeeping never came. Maybe it was because we were on the fourteenth floor but this was pretty disappointing. Our room was a mess. Otherwise it was a lovely stay.

Not a bad little place to stay if you are downtown for a short stay. The rooms were nice and clean…read moreand the staff were friendly at check in. The biggest downside were the pillows as they're nothing much to them, and they bunched up in weird places... rest wasn't the best and necks still a little sore. Ice machine on several floors didn't output much ice. Otherwise, not a bad place to hang your hat.

Great location and near a lot of options to eat at whether you want fast food choices, food trucks…read moreor restaurant style. Also next to Top Golf with only a few minutes walking distance from hotel. Digital check-in and check-out options were so convenient and allows access for using the elevators, room entry and access to all the hotel amenities w/out keeping up with/a physical card. You can opt for that as well or even do both. Breakfast is from 6 a.m.-9 a.m. and I can't say enough about this hotel having a fantastic set up. Made fresh with lots of options. The yogurt has options with fresh fruit (strawberries, blueberries and blackberries) along with all kinds of toppings. Waffles, Bagels, 4 different types of eggs, bacon strips, tater tots, muffins and so on. Hotel room was really nice (no pic this time-oopsies) A few issues in ours: One of the USB outlets wasn't charging my phone Husband said it looked like it was pushed in and managed to get it working Shower head pressure was intense and doesn't have where you can adjust the actual setting. Sometimes we ended up using a cup to avoid that beat down. Lol. T.v.'s were synching and once I mentioned this to the front desk they mentioned you have to point directly at bottom sensor because they are sensitive and will maneuver at same time. No big situations though. Plates and utensils provided, fridge/freezer, sink w/garbage disposal, microwave. Friendly and helpful staff. Would recommend this hotel.

This was my first time staying with them. I went for a work trip and I have to bring my dogs…read more Online I saw there was a minimum and weight limit for them. We were above weight and animal count. I called and they never hesitated. They went to management and let them know the situation. They accomodated and even put me on the 1st floor so it would be easier to take them out. They were so incredible through the entire process start to finish. I'll be giving them raving reviews on all platforms. I was never looked at wrong or questioned while there and I cannot thank them enough. I'll be staying with them any chance I get. My animals are well cared for and very very obedient. Some see the breed and freak but they didn't and of course my animals were all on their best behavior. So thankful for people like this that are practice and fair. Can it say enough amazing things. The breakfast was awesome and so were staff. Just all around incredible experience.