I booked this last minute for a trip through hotels.com. Walking in, it was a refreshing vibe. Don't let the area fool you. Everyone around is super friendly and it's very safe. Mark met us with a smile and upbeat kindness. He was truly one of the best parts of our trip. The atmosphere is very inviting and the breakfast was delicious! I made sure to get it every morning lol. The rooms are absolutely adorable and the beds are super comfy. The elevators are quick. Every staff member we encountered was very kind and helpful. The pool was great, especially with it being indoors and available no matter the weather. We ended up wanting to stay another night and we booked directly through mark. He gave us an even better rate than I had previously paid! This will be the only place we stay now in Austin. There's so many more things I could go on about. Thank you to mark and his team!! read more

Be very careful booking a room here. I had canceled a reservation that was no longer needed the same day I made it within hours of each other so imagine my surprise when I was charged for it! I was told by manager, Mark, because I did not get the name of person I canceled with and they had no notes in their system about the cancelation their was nothing he could do. I was charged a no-show fee since they were fully booked. I am an Hilton Honors member and have been for years this is the first time I have ever been treated so dismissively. Manager did not even attempt to rectify the mistake just passed blame on to corporate reservations and indicated that I may have called someone else to cancel and not the actual hotel either way it was not their problem I had to pay the no-show fee. Overall for my visit, the room was ok, the breakfast buffet food could have been a bit warmer (it got cold almost as soon at it got on the plate) and the luggage carts were nowhere to be found which was aggravating. Lesson: always WRITE down name of person you speak with, get ID #, time of call, and day of call otherwise you will essentially be called a liar and told screw you! read more

This was probably one of the worst Hotel experiences ever. We did not have hotel room service once during our three night stay, we had to go get towels and blankets from the front desk. The exhaust fan in our bathroom made a terrible noise so that we couldn't turn it on in the morning as it would wake the kids. We paid for parking, had items stolen out of the parking lot. The assistant manager not only was not helpful he gave us the business card to the head of accounting. We had to call the police, there all no cameras anywhere to see, even though we paid for parking. He NEVER checked back in, we had to contact home. Overall terrible service, gross hotel, and should not be a Hilton, way below the bar they have set. read more

Place if off the main highway but clean and will all that I need for a stay, full breakfast and drinks in the evening! Rooms are clean and comfortable and spacious enough like a typical Embassy room experience. Breakfast and bar staff nice, however, the front desk can do much better with their customer service. They seem too exhausted and like serving a customer is a burden (some of the ones I saw on shift). The location is a bit shady for my taste but glad I only needed the room sleeping quarters as I spent my days out away in downtown. Worth the nightly price. read more

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Terrible hotel, terrible customer service had cold water for four days Even after they sent someone to check the water and tried to tell us that the water work just fine. Also work out facility had toxic chemical smells and wasn't closed or any note saying you couldn't use it. Pool looked murky and disgusting many problems with room safe didn't work old lumpy pillows, old linens old towels lights flickered entire time.safe didn't work.give this place a miss! terrible and all they could say was a pathetic unenthusiastic sorry! Oh, and you had to pay for parking that was a huge parking lot with homeless people cruising through it. Absolutely outrageous. read more

Terrible customer service. They ambushed me at 1:20am with a bunch of new charges. I've stayed here multiple times and never been charged $50 a day for incidentals. I've also never paid for parking here. Why would they charge parking at this location? We are literally on the highway and there is nothing to do at a walking distance and no other alternatives for parking other then on the side of the highway. The lady said with a smile on her face she can just cancel my reservation if I'd like because I was clearly upset with all these new charges. On top of all that.. my room smells musty musty. The AC filter is over 2 months old. These filters should be replaced every month. The AC unit was loud and the bathtub was dirty! I guess they are going to use the parking fees to address all of this. read more

Embassy Suites by Hilton Austin Central - Dirty bathtub - Hotels Near Me - Austin, Texas

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Great friendly environment! Love the music and the free happy hour! Place was nice and clean! Had a wonderful time read more

Embassy Suites by Hilton Austin Central - Hotels Near Me - Austin, Texas

Had a nice conference at this hotel. Comfortable rooms. This is the first time in my life that the people who coordinated the conference had all the staff come into the room so they could thanked. The General Manager was there. Members of the Staff were acknowledged. They had a Manager Meet and Greet nightly and we were treated to two complimentary drinks and appetizers. The free breakfast was wonderful. I had a fresh to order breakfast omelette and it was the best one I have had. I had two text messages from the staff welcoming me on first day. read more

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I came into town for work in the office days and opted to stay here where my fellow traveling colleagues were staying. I had flashbacks to the late 90s when I lived in the apartment complex behind the hotel. Seems like only yesterday except the neighborhood is dramatically different, but the same in many respects. The parking lot is rough, but it's very big, if anyone opted to park in the back. I didn't notice until day three that they had "scan the qr code" to pay for parking. I had not done this so I went to the front desk and they charged the parking to my room. This works great for me for reimbursement. And also why do hotels charge for parking? I think this is the dumbest thing. Just roll out into the room cost and no one will know. This was $14 a night, which is significantly less than most places. The hotel is old and mostly dated. It looks like maybe the lobby has a facelift in recent decades? The carpet and rooms were just as I remembered them when I stayed here for a UIL competition in high school. The room was tidy for my arrival, but again it's just dated and old. Everything seemed to work ok. The front room was chilly, but the bedroom was very warm, even with outdoor temperatures in the 40s-70s. I had the thermostat at 60 and it didn't feel like there was much change, but it was not unbearable. The microwave worked, but was loud and clunky. The glass tray didn't sit flat and was noisy. The refrigerator was not very cold at all, but didn't seem to spoil anything. The coffee maker was just a bust for me. I tried it once and half the coffee ended up on the counter. I also decided that I am not a fan of the coffee they serve. I love the layout, which offers two rooms for sleeping if needed. The sofa is a sleeper, although not the most comfortable seating. The room offered a kitchen area and table/desk .The bed was decent enough and the room had a sink in the bedroom in case the bathroom is occupied. The shower definitely needs an update, and the water pressure could be better, but they did the job. The staff was fantastic and definitely deserve the added star. My room was refreshed daily, the bed was made, and the trash was removed. My room was also very quiet and close to the ice machine for a nice bonus. The con was the view from my room- overflowing dumpsters and lots of trash. The gym was nice and quiet with lots of machines and a decent selection of equipment. However, I couldn't find a spray to spray down the machine I used. I didn't participate in the happy hour or breakfast, although both seemed to offer great options. This is probably not going to be at the top of my list for future stays, but it's a reliable alternative. read more

The building is located on a busy, one-way frontage road. If you miss the ingress point along this road, you have to make a huge loop to get back to this spot, because even though there are two points of ingress on the side street, they're both gated and locked up! Why??? This means you can't come at it from any other direction. We spent so much time looping a huge radius to get to that one entry point, it's ridiculous. Open the gates! What would be the problem with that? I can't wait until I've left this hotel for the last time. It also seems close enough to downtown austin to be worth the price drop, but the five miles usually takes 30 minutes to drive because of traffic. The staff is really nice, and the breakfast is good enough with lots of options, including an omelette bar. There is a lot of iced water in the lobby where I was able to fill up my reusable water bottle. They even have a strawberry jalapeño water option, with the recipe displayed. There was a separate sitting room from the bedroom, with mini fridge, microwave, coffee/tea and sink, but the hotel is dated. One thing I like about Hilton's is that they fill up shampoo, conditioner, body wash, etc, so there is less plastic waste. And they even came in every other day to make the bed and replace the used towels (although I'd prefer to use them again to save water). But even though they came in that often, they never noticed the body wash was empty in the shower. Overall the place is fine, other than the location and the locked gates. Because of that, and the one-way street, would never stay here again. read more

As a diamond member for the last 4 years, I have stayed in hundreds of Hilton properties every year and have never been in one as terrible as the Embassy Suites Austin Central. Immediately upon entering my room I was struck by two things-- 1. The musty mildew smell is OVERWHELMING. I constantly felt like I was about to sneeze and it was so horrible it kept me from ever feeling comfortable. 2. It was FREEZING. Normal, in a hotel room. I turned the thermostat up to 74 on auto to heat it up quickly. When I still felt cold air blasting out, I turned it up to 78. Still feeling cold air an hour later I turned it up to 80 to no avail. I called the front desk who sent maintenance up to my room. When maintenance arrived he tried to mansplain to me how a thermostat works asking what temperature I wanted and saying he would set it to 74 and auto and that the AC should kick off when it gets to that temperature. I kindly explained that I know what auto means and had it set on 80 on auto and it was still blasting out cold air, which was the problem. His solution was to just turn the unit off rather than fix it. I was never offered a different room. I went in to take a shower and the shower curtain was as disgusting as the mildew smell overtaking the entire room. Additionally, there was no luggage rack, the pillows were sized for a small child's head, and the coffee machine only half worked, putting a measly 1/3 cup of coffee into my cup and spilling water all over the counter. I can deal with outdated hotels but this was downright disgusting, with subpar customer service, and a disgrace to the Hilton brand that I have stayed with for so long. read more

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I had an excellent stay last night after my AC at my house went out. I was able to book quickly for not a lot. Check in was quick and Jaspreet was friendly. My room was a suite with a living space, kitchenette and a big room with a view. There was a microwave and a fridge. It was clean and had great AC. They have plenty of parking. I do wish the gate was locked because the neighbor hood is a little sketch but my car was safe and i felt safe. The best part was the MASSIVE breakfast buffet. I was able to get a made-to order omelette and all the sides I could ever want along with several juices, coffee, cereal and breads. I had a great experience and would come back. I was also happy to find they had a bar open till 11p. read more

Literally the worst hotel I've ever stayed at. We picked this one bc it was the only hotel that had a 2 bedroom suite available for the weekend we were visiting. The first night the AC stopped working in the middle of the night. With a 1 year old and Texas heat - it was absolutely horrible. I had to use our small portable fan to keep her cool through the night. The next morning we overheard multiple other people complaining about the AC in their rooms as well. The staff was unapologetic to the situation and super rude. The white male with glasses had no customer service skills whatsoever. Their breakfast buffet was horrible. Flies were everywhere inside the food area and sitting area. This hotel just feels dirty. Place is disgusting. Literally do not stay here and find another hotel. read more

The location was good , all staff very friendly. Brianna reservations manager was extremely helpful in getting all the rooms for my group: absolutely no hassles when everyone arrived I was with a reunion group so the suites were just perfect! able to congregate in one room and played cards! rates were reasonable for Austin. rooms are large, plenty of mirrors and light ; thermostat worked well TV perfect One small issue in room was fixed promptly. wasn't able to try the free happy hour. I liked the large parking lot. I like the large lobby plenty of places to to congregate. Breakfast was a real highlight ! Great place to stay if you need / like more room, plus they can sleep six people. read more

This was the best looking Embassy suites I've ever stayed at. The staff (Mark) was amazing and the complimentary breakfast and happy hour were the cherry on top. We will be staying here every time we visit Austin. read more

I made a reservation on July 16th and was told the cost would be $110.00, when I checked out on the 17th, my bill was $165.00 much to my surprise. Plus, they charge for parking, which is ridiculous. I told the person at the front desk what I was told when I made the reservation with Embassy - she did not care. I called the same number, and spoke with a man, who said he would refund the difference but to date that has not happened. I would have never stayed there for that price and will never stay at another Embassy Suite due to being lied too. read more

A bit on the older side however quality made. Especially appreciated the French windows and doors with the glass floor to ceiling. Furniture does needs to be re-stained, however real wooden and nice. Feels comfortable and "at home". Cut the room away from the expressway with the downtown view on the back. Very pleasant, polite check-in service. read more

Embassy Suites by Hilton Austin Central - A spot to prepare your drinks and snacks. - Hotels Near Me - Austin, Texas

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Everyone here was so nice. They are a blessing. Magali, Toni, and Jas helped us above and beyond!

5 stars for the amazing staff. Two stars for the condition of the hotel. Broken and torn drapes. A bathtub that was peeling and a saggy mattress. Would not recommend. read more

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I checked into room 1026 I believe. The 2 bedroom suite on the tenth floor. When I checked in all seemed normal. The living room and bedroom on same side seemed colder but assumed the units were just kicking in from check in My self and kids went to the pool area. It was freezing and so was the pool itself. The jacuzzi jets also did not work. We left to attend an event at Moody Center Upon arrival back I out my kids to bed on the second bedroom and around 11pm I noticed my room was still very cold. The heat was not working. They did send someone up to look but he had no clue about anything and didn't fix anything. Honestly nice man but a joke. I had to explain to him how the thermostat should work. Ended up having to sleep between my two kids on a queen bed in the one room the heat was working. Temps in Austin were 14 degrees so sleeping in the other room with no heat wasn't an option. Couldn't move due to groups and wouldn't want to with 2 toddlers fast asleep after midnight. In addition the parking situation is ghetto. You have to go on your phone literally in the parking lot every day and go on a website or app and pay for parking. Like how is a hotel gonna charge for parking yet they are not the ones charging? Stay at the one downtown. I've talked to a number of other Hilton members while here and they say they this place always has issues with ac or heat. Some of the elevators were also not working. read more

I've stayed here a lot over the years and over the last couple months the FOM just simply can't do his job when we send over credit card authorization forms. This stay I've had to call numerous times over 5 days and sent 2 emails and it still wasn't don't resulting in my personal card being authorized. On my last stay about 3 weeks ago same issue, I had to call 5 times and then finally an email to the GM. I spoke with Mark the FOM and his response on the phone was basically you are guaranteed a room I will get to it when I get to it. I just don't understand why I have to make several calls and send several emails to get Mark to do what he's supposed to do. I travel weekly and this is the only hotel that simply can't enter a CC form when they receive it. read more

Isabel at the front desk saved my life!! I accidentally cancelled my room and she was able to get my room back and made sure my guests and I were all very comfortable. She was also very kind and had such a warm vibe. Highly recommend this Embassy Suites! read more

Clean, hospitable, complimentary cooked to order or buffet hot full breakfast, full shampoo and conditioner and hand soap pumps on the wall, complimentary 1 hour late checkout and manager social hour for drinks and apps 5-6;30. 2 room suite but no extra blankets or pillows for couch or sete for relaxing and watching movies. Concessions are outrageously expensive. Pillows are super small, not enough of them, bed wasn't soft enough sheets and bedding comfortable. read more

Hate saying this, because I've been an Honors member for years. I've been in Motel 6's that are nicer. Lobby furniture is torn and worn out. Everything feels old and run-down. Bathroom sink was cracked. Toilet moaned all night - had to keep the door closed. Mildew in grout in shower. Can't believe Hilton keeps their name on this wreck. One bright spot: The food. Best free breakfast in any hotel ever - they'll even make you a custom omelette. We had dinner in the bar one night, and the turkey club was wonderful. read more

Let me just start by saying it's an old building. It's clean but there is an old building smell as soon as you walk into the room. I was here for a week; not by choice but for business. I can appreciate the size of the sofa in the room but it is old and needs to be updated. There's alot of waisted space in the bedroom. The bathroom is extremely small. The fridge is extremely small and so is the microwave. I really can appreciate the architecture of the building. It has a french colonial feel, but it really needs updating. The staff is really nice! The breakfast and evening snacks are the BEST I have experienced. It probably was the best part of my stay. There's also a nice lobby area. Very comfy. The conference rooms are big and nice as well. I would not volunteer to stay here but If I had to for business, I believe it would be ok considering how nice the breakfast area is lol. Overall it needs updating, bigger fridge and bath with smart TVs and it would be great. read more

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After 3 days and a request for full room service, still no attendance. Microwave and coffee area messy on arrival and accumulated waste because of no daily room service. I also went to the store and purchased a cleaning supply for myself read more

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We visited during a really busy weekend but didn't really feel an impact on our stay. The breakfast was better than most hotels and they had a lot of options. I like the layout of the rooms, although the bathroom is tight, everything else is reasonably spacious when traveling with more than one person. There were 2 separate areas with sinks, not including the bathroom so that makes it nice for having guest over if traveling with a large group. I like the infused water that they offer, it's a nice gesture. The staff was pleasant and I have nothing constructive to say. The reason for the 4 stars would be that I don't feel like the room was cleaned the best, I found nail clippings around the sink. It is an old building so the rooms do have a stench. Ours smelled like weed, which I get they can't really control that. Other than that, it was a decent stay and I would visit again. read more

Embassy Suites by Hilton Austin Central - Main area - Hotels Near Me - Austin, Texas

The aesthetic is nice but I had two problems which made it so that I wouldn't book again or recommend: 1. When I first got into my room, the toilet wasn't cleaned well and there was poop crust. I had to ask them to change rooms. 2. At night, it got a bit chilly so I wanted to turn on the heat. I figured since there was central air that would be easy. No. It was a whole production--hotel staff (who was very nice and professional) had to come and spend 30 minutes opening up the ceiling vents. It's an older building I guess despite how modern it looks. read more

This is a decent hotel but very dated. That's obvious with the scent that you smell upon entering. The lobby was extremely hot during my stay, not sure what was going on with the A/C. The evening reception has changed...they pass out tickets when you check in for two drinks and they serve popcorn, chips/salsa and veggies. They also have menu items at half price. I didn't know they had a restaurant on property. The breakfast is probably the best part. They serve made to order omelets, along with all the breakfast items that you can think of including fruit and cereal. All flavor juices, milk and coffee. The room was spacious with two double beds and a sleeper sofa. There's also a fridge and microwave. The biggest downside was the bathtub and sink drained super slow. FYI, this is a paid parking property at $15/day. read more

For almost 800.00 for a weekend not including an bogus parking charge, we are off to a disappointing start. First to witness your, albeit overworked staff be absolutely rude to a gentleman checking in, then belittle him to his wife with completely false statements was appalling. To hear the same staff member complain about the soccer tournament we all paid WAY too much money for these accommodations for--also disappointing and the travel agency in charge will hear about that. And finally--ice machines not working, parking apps not working and our bathtubs has gross paint peeling in the bottom. When trying to bathe babies/toddlers this is unacceptable. Paint is floating in the water. As Hilton members we will reach out to corporate on Tuesday. Edited to add: now the shower will not turn all the way off and is running loudly. Such outdated accommodations for the hefty price. read more

Embassy Suites by Hilton Austin Central - Paint peeling in the bottom of the bathtub. - Hotels Near Me - Austin, Texas

The staff is helpful and the rooms are comfy and clean. everyones reall nice and it feels like my home away from home

Place is pretty good ngl and I think I saw Lucki in the gym doing arms not gonna lie interior is cool

We really enjoyed our stay here! Checking in took a bit longer because there was a huge group of tourists. We were given bottles of water at the same time we received our room keys. Best of all, we were told any snacks/drinks found in the room are complimentary to us. Not sure if it's because we are Hilton Honors member? Even better though, during our stay (perhaps it is an everyday thing?) we enjoyed free Happy Hour drinks and munchies by the first floor dining area every afternoon! Not to mention breakfasts are included with cooked to order omlettes and buffet style offerings. Our rooms were great, just what we wanted - suites! Loved the see through elevators. The only thing we would've liked more is to have solid doors instead of curtained glass doors, for more privacy, of course. Also, one mid-morning there was very loud construction noises. Other than that, pretty perfect stay. Thank you, Embassy Suites by Hilton Austin Central~ read more

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I have stayed here on multiple occasions. The hotel has undergone a renovation within the last year or two. The lobby is spacious with multiple plug-ins to keep your technology fully charged. Each room comes with a wet bar and living room areas once you enter your room. In addition, there is an electronic safe to secure your valuables. The best feature of this hotel are the amenities which includes a complimentary happy hour from 5:30 to 7:30 everyday; a hot continental breakfast which includes an omelette station, and free complimentary internet. I only rated this place a four star because I don't think housekeeping does a very good job of reporting minor repairs of the room to the maintenance department which can eventually grow into bigger problems. For example, on one visit I went to take a shower and when I pulled the drainage plug the whole thing came out of the base of the shower. On another visit, I plugged in my iPhone adapter. When I pulled it out, the plate that protects the socket came off. There has to be a process in place to inspect rooms at least weekly or communication from housekeeping. Another disadvantage is the traffic that hovers near the hotel. Often it's hard to get out of the parking lot due to immense traffic on the frontage road the hotel's parking lot exits into for most destinations that require you to get on the Interstate. read more

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My expectations were pleasantly surpassed during our stay here. After checking-in flawlessly at the front desk, my girlfriends and I were met with a bright and open lobby that had modern seating areas with beautiful hues of blue and grey. What really caught my eye was the high glass ceiling that brought in natural lighting and the stunning indoor balcony on every floor that reminded me of the French Quarter in New Orleans. Stunning. Our room was spacious and well-appointed with a separate living room area that had a study, pull out couch, mini kitchen with fridge, coffee/tea maker, microwave, and a sink. There were 2 queen size mattresses that were comfy though I thought the pillows could be better and more. There was also another sink in the bedroom with a mirror which we used as a vanity area. As for the bathroom, it was clean and had Neutrogena body care products that were replenished when needed. Another thing I liked about this place was their FREE HAPPY HOUR from 5:30-7:30PM. Yes, well drinks, wine, beer, as well as a small buffet of appetizers such as chips and dip, nuts, and fruits were free of charge! We enjoyed their hot breakfast buffet each morning and made use of their pristine gym, furnished with the basic machines and equipment. Centrally located, the hotel was 10-15 minutes away from anywhere we wanted to go with the furthest one being half an hour away when we trekked out to Driftwood. We had a rental car and complimentary parking was never a problem. read more

Embassy Suites by Hilton Austin Central - Hotels Near Me - Austin, Texas

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Hard to park, gate to side road closed so have to drive all the way around to get to entrance on one way. Heated pool but closed most of the time so never got to try it out. Rooms seem nice, very bad wifi, slow service, hard beds, clogged shower drain. Cheap toilet paper. Toilets don't flush with ease, broke elevator, restaurant closed during lunch, crazy shower knobs, low pressure, noisy can hear outside traffic and talking, expensive snacks, good free breakfast, roof leaks, curb blocking walkway. read more

I stayed at this location for a conference. I've never had a bad experience at an Embassy. The customer service was great. More specifically, the night manager at the bar was very accommodating (I didn't get his name). The rooms and lobby areas are super clean. The breakfast is always good as well. My favorite part are the rooms. They are very spacious and offer two TVs, a couch/pull out and two full beds. If you're staying in the area, I highly recommend. read more

Chowder was amazing. Great burger and wings too. Sommer and team were amazing. I highly recommend it. read more

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Ok so we are just leaving this hotel, after a 4 day stay. The servers at the hotel are nice and sweet, the pool is full of rough kids and not a place to let my own children swim, the room smells really bad daily, since we got here, the shower walls are full of mildew. It's pretty gross. The rest of the suite was ok. We had a 1 bedroom with living room, but no blankets for the couch/bed so we called house keeping and they said we had to go get them at Libby desk. Housekeeping is not daily, I'd needed, you have to request it the day before. The hotel itself is nice, but not sure if it's work $230 a night. read more

Hi. In July, my husband, toddler, and I checked into the Embassy Suites in Austin Central. The room felt dirty and unsafe, and I was particularly concerned about the flimsy, thin window that went all the way down to the floor. There had clearly previously been a door to a balcony that had been removed and replaced with basically a thin piece of glass. My toddler immediately ran over to look out the window and we were terrified of him falling out of the flimsy fourth floor window. I asked to be refunded because the room did not meet my expectations for an Embassy Suites hotel and had a serious safety concern. The woman at the front desk, I believe her name was Isabel, was kind and helpful. She has Mark Andrews show us a different room, which I also found to be dirty and unsafe. We opted to leave and requested a refund. The woman at the front desk told me that they would not be able to refund it back to my credit card because I had "prepaid" for the room, but that I would be receiving a refund via check in the mail within two weeks once the accounting department was able to complete the process. She specifically asked how much we had paid to park so that could be included in my check as well. It has now been well over a month and I have not seen the check. I was given front office manager Mark Andrew's and accounting manager Pamela Garcia's business cards for follow up. Left messages with both of them yesterday with no response. Finally was able to talk to Mark Andrews who repeatedly told me that the notes on my reservation said "no refund due." This is inaccurate. I was specifically told I would be refunded via check for both the reservation and parking by the woman at the front desk. She took all of my information so I could be sent the check. I left a voice mail with Mark's manager weeks ago and have not heard back. This is absolutely absurd. Do not stay here. It's so gross and doesn't match the Embassy Suites brand expectations at all. read more