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    Embassy Suites by Hilton Austin Central

    2.8 (230 reviews)
    ModerateHotels
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    Orquidea R.

    Place if off the main highway but clean and will all that I need for a stay, full breakfast and drinks in the evening! Rooms are clean and comfortable and spacious enough like a typical Embassy room experience. Breakfast and bar staff nice, however, the front desk can do much better with their customer service. They seem too exhausted and like serving a customer is a burden (some of the ones I saw on shift). The location is a bit shady for my taste but glad I only needed the room sleeping quarters as I spent my days out away in downtown. Worth the nightly price.

    Dirty bathtub
    Pete V.

    Terrible customer service. They ambushed me at 1:20am with a bunch of new charges. I've stayed here multiple times and never been charged $50 a day for incidentals. I've also never paid for parking here. Why would they charge parking at this location? We are literally on the highway and there is nothing to do at a walking distance and no other alternatives for parking other then on the side of the highway. The lady said with a smile on her face she can just cancel my reservation if I'd like because I was clearly upset with all these new charges. On top of all that.. my room smells musty musty. The AC filter is over 2 months old. These filters should be replaced every month. The AC unit was loud and the bathtub was dirty! I guess they are going to use the parking fees to address all of this.

    Tonisha A.

    Great friendly environment! Love the music and the free happy hour! Place was nice and clean! Had a wonderful time

    JohnK W.

    Had a nice conference at this hotel. Comfortable rooms. This is the first time in my life that the people who coordinated the conference had all the staff come into the room so they could thanked. The General Manager was there. Members of the Staff were acknowledged. They had a Manager Meet and Greet nightly and we were treated to two complimentary drinks and appetizers. The free breakfast was wonderful. I had a fresh to order breakfast omelette and it was the best one I have had. I had two text messages from the staff welcoming me on first day.

    As a diamond member for the last 4 years, I have stayed in hundreds of Hilton properties every year and have never been in one as terrible as the Embassy Suites Austin Central. Immediately upon entering my room I was struck by two things-- 1. The musty mildew smell is OVERWHELMING. I constantly felt like I was about to sneeze and it was so horrible it kept me from ever feeling comfortable. 2. It was FREEZING. Normal, in a hotel room. I turned the thermostat up to 74 on auto to heat it up quickly. When I still felt cold air blasting out, I turned it up to 78. Still feeling cold air an hour later I turned it up to 80 to no avail. I called the front desk who sent maintenance up to my room. When maintenance arrived he tried to mansplain to me how a thermostat works asking what temperature I wanted and saying he would set it to 74 and auto and that the AC should kick off when it gets to that temperature. I kindly explained that I know what auto means and had it set on 80 on auto and it was still blasting out cold air, which was the problem. His solution was to just turn the unit off rather than fix it. I was never offered a different room. I went in to take a shower and the shower curtain was as disgusting as the mildew smell overtaking the entire room. Additionally, there was no luggage rack, the pillows were sized for a small child's head, and the coffee machine only half worked, putting a measly 1/3 cup of coffee into my cup and spilling water all over the counter. I can deal with outdated hotels but this was downright disgusting, with subpar customer service, and a disgrace to the Hilton brand that I have stayed with for so long.

    A spot to prepare your drinks and snacks.
    Slava C.

    A bit on the older side however quality made. Especially appreciated the French windows and doors with the glass floor to ceiling. Furniture does needs to be re-stained, however real wooden and nice. Feels comfortable and "at home". Cut the room away from the expressway with the downtown view on the back. Very pleasant, polite check-in service.

    Broken bedroom drapes that let in the light from the parking lot lights.

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    1 year ago

    Everyone here was so nice. They are a blessing. Magali, Toni, and Jas helped us above and beyond!

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    1 year ago

    The staff is helpful and the rooms are comfy and clean. everyones reall nice and it feels like my home away from home

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    2 years ago

    Place is pretty good ngl and I think I saw Lucki in the gym doing arms not gonna lie interior is cool

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    Page 1 of 6

    Ask the Community - Embassy Suites by Hilton Austin Central

    Review Highlights - Embassy Suites by Hilton Austin Central

    They do have a bar/restaurant and I received EXCELLENT service from Sommer and Janelle, both ladies went above and beyond......

    Mentioned in 3 reviews

    Read more highlights

    Frame Hotel Treehouse - Suite B bedroom

    Frame Hotel Treehouse

    (166 reviews)

    $$$

    78704 (South Austin)

    We opted to stay at Kimber Modern while attending a wedding nearby. The hotel was perfect for our…read moreneeds and I would definitely stay here again! First the location was ideal, right on South Congress and the best part is that the parking is free! I was a little concerned about noise coming from the clubs that are literally steps away, but it was not an issue the weekend I was there. Second, the property is more like an Airbnb in that there's no front desk. You get the access code via email prior to your arrival. However, that is not to say that there's no staff. I had some questions and was easily able to talk/text to someone immediately. We were in the Orange room which was comfortable and well-designed for two people. Plenty of storage space in the main room and in the bathroom. I always get nervous when I see the wall mounted AC unit, but this one worked great! Our room was nice and cold and the unit was very quiet. My only negative point of our entire stay is that the water pressure in the bathroom is a bit weak and the hot water from the sink tap takes a very long time to warm up. We enjoyed the common room with the Jura coffee maker. There is also filtered water and other beverages available at no charge. I'd like to add that the staff is incredibly friendly and kind. I look forward to staying here again soon!

    Ok. I am so torn with my thoughts because for all the things the owners do right: the aesthetics,…read morestyle, location, and the curated shared spaces with its perks. This should have been a momentous experience. Unfortunately my experience was tempered by a ventilation issues and an odor that persisted the whole stay. On top of the fact that the shower area and bathroom floor grout was severely in need of elevated maintenance. This could be overlooked if we had booked with a lower price point establishment. But for the money it did not meet its claim to be "design forward and intentionally serene" which is what you are looking for when you are celebrating an anniversary. I want to say I'd stay here again but right now as I said in the outset really torn.

    Loren Hotels - Inside room

    Loren Hotels

    (32 reviews)

    Bouldin Creek, 78704 (South Austin)

    We stayed at The Loren Hotel for a night and had a wonderful overall experience. The rooms are…read morespacious, beautifully decorated, and feel very luxurious--perfect for a relaxing stay. We also dined at Nido, the hotel's restaurant, for both dinner and breakfast, and it was definitely a highlight. Located on the topmost floor, Nido offers stunning views of the river and downtown Austin. With both indoor and outdoor seating, the ambiance is elegant and ideal for a special evening. During our visit, we saw a couple of groups celebrating birthdays and wedding anniversaries, which shows how perfect this place is for special occasions. The pricing is on the higher side, but it matches the upscale experience and beautiful setting. For dinner, we ordered the Burrata as an appetizer and the Autumn Garden for the main course, along with an American IPA and a Jack Frost cocktail. Everything was delicious, but the Burrata truly stood out as my favorite. Breakfast was equally enjoyable--we had custom-made omelettes with veggies and avocado toast, both fresh and flavorful. Overall, The Loren Hotel, along with Nido, offers a great blend of comfort, excellent food, and a beautiful atmosphere. A perfect choice if you're looking to celebrate something special or simply treat yourself to a high-end experience.

    We looked forward for months to our event at the Loren Hotel. What's better than a family wedding…read morewhen you haven't seen your family in a few years? We stayed for two nights. The Friday night gathering was amazing. It was a perfect setting on the eight floor to talk, mingle, and meet new people. The evening was warm enough to go outside on the balcony/deck and have conversations and enjoy a breeze. The room itself is large with a water station and a bar. A few short tables were set up for sitting and a few tall ones for standing. They had a nice selection of drinks from beer and wine to mixed drinks. The food included lobster rolls, sliders (chicken and beef), a tray of different veggies and dips, little balls of cheese and something, and aroncini? My favorite was canapés of Mellon and prosciutto. The saltiness of the prosciutto added to the flavor of the melon. This event was 5***** I blame the architect for the room setup. Why would you put bedrooms on the side of a hotel next to traffic. The noise, honking and sirens. It finally quieted down around 11:30. Saturday was also an issue. They do provide ear plugs and sound machines, neither works for me. I was also surprised there was no lotion in the room. There was no microwave. Everything else in the room was top notch. Robes, slippers, a safe, a bar, and fridge. Overall, the noise is what created the 3*** rating. That was very disappointing.

    JW Marriott Austin - Exterior

    JW Marriott Austin

    (652 reviews)

    $$$

    Downtown

    I stayed here for three nights while attending a work conference in the hotel and had an excellent…read morestay. The hospitality was unmatched and the rooms were spacious and modern. While I mostly kept to the hotel, when I did venture out, I found that there were lots of great dining options within walking distance. My only nitpick is that the Wi-Fi was unreliable, which I've seen mentioned in a few other reviews. My first night, there was an outage throughout the entire hotel. If this stay were not reimbursed, I would have removed a star considering rooms average $500 a night and reliable internet access is expected. However, I was given 2,500 bonus points after calling the front desk when I first noticed I didn't have service. Completely unexpected but very much appreciated and yet another testament to the great service here.

    Recently my BFF attended a work conference at the JW Marriott and I tagged along for a little…read morevacation in Austin. I absolutely loved this hotel! The bed was super comfortable, the location was exceptional and walkable to everywhere I wanted to go while my friend was working. The staff members were super nice and I really enjoyed the flavored waters in the lobby and that the reception desk gave us bottles of water when we checked in. I so wish I'd taken a picture of the shower! The shower was luxurious and I started each day feeling like I was showing in a spa. I definitely will stay here again next time I am in Austin!

    Colton House

    Colton House

    (42 reviews)

    78704 (South Austin)

    This is a great hotel. We were there because a family member had a procedure at St David's. It was…read morea breath of fresh air to walk in the lobby and then our room. It was clean and had everything we needed. We had a two bedroom. They were set up on opposite sides of living area with separate bathrooms too. I appreciate the large kitchen Island and then we had a table that was very large too. It faces the TV so I could eat and watch TV. The bed was comfortable. The pillows too hard for me. The shower was a AMAZING! It was large. They had a washer /dryer but without detergent. There was a nice bar and a great workout room. They have a separate yoga studio and do workshops there. You can become a member. The cleaning women were also spectacular. They were nice and friendly and grateful for a tip. They were learning English and thrilled I was helping them. There is no doubt that I would stay again if in area. It was in a convenient location.

    Stayed here on May 16 and unfortunately had a very disappointing experience. The biggest issue was…read morethe customer service at the front desk. The female employee who checked me in was rude, rushed through the process, and did not explain anything about the hotel or amenities. To make matters worse, the pool gate code was not working. I called the front desk for assistance, but no one ever came to address the issue or help resolve it. Overall, the lack of professionalism and poor customer service really impacted the stay. Management should seriously address how guests are being treated at the front desk.

    The Driskill - Guest Room

    The Driskill

    (682 reviews)

    $$$

    Downtown

    I make it a point to stop in The Driskill during the Christmas season and as always, it never…read moredisappoints. The Christmas tree in the lobby area is spectacular! And this year my friends and I had the pleasure of meeting their lovely and very attentive doorman, Nelson. He was the perfect extra touch!

    The rumors are true, the Driskill is haunted. It is haunted by inept and uncaring staff that has…read morelittle or no interest in making your stay enjoyable. our experience started at check in. we had prepaid for a double queen room thru Amex travel for my son and I who were in town for his birthday. Upon arrival we were informed that our room was not only not ready, but they were "sold out" of double queens. Imagine my confusion as at had not reserved this room, I PREPAID for it. We were offered a King room with a fold out and a $75 credit at the bar which I begrudgingly accepted. So off to the bar we went. As we attempted to close out at the bar we were informed that we could not use the credit offered because our room had not been entered into the system. Credit was useless, I paid the tab and went to dinner. Came back 2 hours later, room still not ready. It is now 4 hours past check in time. I ask for a manager and at this point getting upset. Manager appears and threatens to throw me out. At this point I give up, go to the room that I don't want and call Amex to deal with the issue. I have stayed at the Driskill well over a dozen times thru out the years and I am really disappointed that this experience has ruined all of the good memories. Sadly it will be my last stay. I've had better treatment at a Super 8. Hyatt has really ruined a true Texas landmark with this sloppy management and poor customer service.

    Embassy Suites by Hilton Austin Central - hotels - Updated May 2026

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