Once again the JW has giving us a 5 out of 5. Everything from great Hospitality to a vibrant lobby/bar experience! Dean's Steakhouse deserves a review of its own but to have access to it from the hotel lobby was exceptional. If you have Executive Lounge access; take full advantage of it! Its quiet enough to be a perfect workplace. The breakfast options are by far some of the Best we've experienced of all of our Marriott stays. read more

When you have the opportunity for a weekday visit, book a stay here! It's GORGEOUS!! Minus the valet area which is under major construction around the hotel. Valet attendants are prompt and attentive to all drivers. It's not recommended to idle in this space. It's super tight. Besides that... it's everything you need for a relaxing stay for work or play! It's worth every penny! The relaxing pool area, provided towels, bar area with delicious chips and dip, filtered water available! No reason to buy water. Excellent service all around. Several restaurant options within the hotel. The hotel is SECURED even on the elevators! Unfortunately it does not open once the doors close... may be a good thing for security stand point. Spa is on the same floor as the fitness center and pool area! Everything is convenient right here! Several food options right next to hotel and walking distance. Must walk across the street to the Food Hall! More food options. Housekeeping crew is absolutely amazing!! They will straighten all spaces in your room! We had one stop by to offer any extras we needed! We enjoyed our brief stay here! Hope to be back again! The room is comfortable! Gorgeous view of the city. Nespresso mini coffee bar.... So fancy. ;) Welcoming bath robes. The shower head is like a gentle waterfall. This is by far the best JW Marriott hotel I've been to. 10 stars all around! Make a short stay right here! You will not be disappointed! No complaints. read more

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I stayed here for three nights while attending a work conference in the hotel and had an excellent stay. The hospitality was unmatched and the rooms were spacious and modern. While I mostly kept to the hotel, when I did venture out, I found that there were lots of great dining options within walking distance. My only nitpick is that the Wi-Fi was unreliable, which I've seen mentioned in a few other reviews. My first night, there was an outage throughout the entire hotel. If this stay were not reimbursed, I would have removed a star considering rooms average $500 a night and reliable internet access is expected. However, I was given 2,500 bonus points after calling the front desk when I first noticed I didn't have service. Completely unexpected but very much appreciated and yet another testament to the great service here. read more

Loved my stay here. The location was central to all the things we planned so that was a plus. The place is huge but it was easy to navigate. The service was excellent at every level, except for the issue we had with waiting over 30 minutes for the valet to deliver the car when we were departing but they rectified the situation appropriately. The room was clean and had a great view overlooking the pool and the city. The pool area was great and staffed well. Be mindful that there will likely be children there. read more

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Recently my BFF attended a work conference at the JW Marriott and I tagged along for a little vacation in Austin. I absolutely loved this hotel! The bed was super comfortable, the location was exceptional and walkable to everywhere I wanted to go while my friend was working. The staff members were super nice and I really enjoyed the flavored waters in the lobby and that the reception desk gave us bottles of water when we checked in. I so wish I'd taken a picture of the shower! The shower was luxurious and I started each day feeling like I was showing in a spa. I definitely will stay here again next time I am in Austin! read more

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Today, I am back at the JW Marriott Austin, located at 110 E 2nd Street, for the double-digit year in support of the Heart Association. When the alarm rang at 5 am this morning, my natural inclination was to hit the snooze button. My hubby was on high alert to not let me hit snooze and to drag me out bed, if necessary. Fortunately, I got up on my own and no one was harmed in my awakening process. Smile. The Heart Association's mission is "...improving cardiovascular health, reducing deaths from heart disease and stroke, and promoting overall wellness for people of all ages." Heart disease is near and dear to my heart because my mother passed away from heart disease many years ago. Every year I volunteer at this luncheon in addition to making charitable donations to the Heart Association. They had their annual fundraiser luncheon to raise funds for Heart related diseases. The JW Marriott is the premiere hotel of the Marriott properties with an upscale feel and large venue. One of the best parts of volunteering for the Heart Association is that it is a well-oiled machine. Volunteers were contacted weeks before the luncheon. In addition, we received information regarding shift times and associated responsibilities, arrival instructions, parking guidance, and dress code requirements. Since one of my duties on my shift included registration, I had a separate onsite training for registration protocols. The event itself embodied purpose and heart with posters along with compelling stories of heart disease and related disease survivors. This event was successful primarily due to the volunteers and, of course, generous donors. As guests come up the escalators or elevators they were greeted with a huge Texas welcome. The ballroom décor, especially the giant inflatable heart and floral arrangements were eye-catching and immediately drew you in. The keynote speaker Eliz Greene Arthur of "Stress-Proof your Heart" shared how to manage your capacity by 1) identifying early warning signs such as headache or pain 2) interrupt the reaction with deep breaths or keep your body fueled and 3) recover and refill your tank (read, lie on the beach, watch the sunset). She said stress is a powerball risk...little scary. Overall, the Heart Association Luncheon at the JW Marriott was well-executed and attended. Whether live or written testimonials, all were extremely compelling! It brought together volunteers, donors, and the community to support the Heart association's life‑saving efforts. After my early morning shift, I stayed for the luncheon. The luncheon included baked chicken with ricotta and broccolini along assorted breast. Dessert included a chocolate cake and baked Alaska. The Heart Association raised $100,000+ for their fundraiser. The JW Marriott hotel is a beautiful with spectacular chandeliers, modern looking furniture and attractive fixtures. It has very pleasant surroundings. read more

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This is a very large four-star hotel with a prime location in downtown Austin. They only had room availability for two queen beds on the 6th floor, which I think is the lowest or 2nd lowest floor you can stay on, so the view was subpar. The room was clean. The pool and Edge Rooftop (bar) are on the 5th floor, so there isn't much of a view either because it is obstructed by buildings. Parking was over $50 a night, so I reserved with SpotHero for a much lower rate and parked in the Frost Bank Tower garage. The lobby is huge, and the line to the front desks was very long when we went to check out. At one point, housekeeping opened the door to the room while I was asleep, even though I had the do not disturb sign on the door handle. I read another review that had a similar complaint. I feel like this is a pretty big deal as I would expect my privacy to be respected when I have the sign on the door, especially at a big-name hotel like this one. You have to pay for wifi or sign up for a free membership, which I know is a thing at all the Marriott hotels, but it is very inconvenient, and I had so much trouble getting the sign-up page to pop up. The "welcome beverage" for being a Marriott Bonvoy member was a bottle of water. read more

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A gorgeous high rise hotel in a fabulous location. Lots of downtown is within convenient walking distance. Standard king is roomy and comfortable. Great upholstered chair for lounging. Excellent desk space for working. Bathroom spacious, nice walk in shower, good water pressure but they treat the water a touch too soft for my preference. Decent counter space. Marriott pet peeve - the TV menu describes how to connect your device to HDMI2 and use the TV as a display. Then the hotel installs the TV hard against the wall so there's actually no way to get to HDMI2, or any inputs. I'd usually knock off a star for this failure, but the hotel has both Netflix and Prime, so there's enough to watch to get by, and you're out exploring Austin most of the time anyway. If there's a negative here it's the convention crowds. When there's no convention in process the lobby space is excellent. Convention starts and it's a sea of rowdy drinking conventioneers. read more

Large and very clean hotel. Was in town for a business event with 1,500 other people. Facilities were top notch. Lobby bar was well staffed and had a great standard Old Fashioned. Lounge hours are more flexible than many Marriotts I have seen. The lounge double doors are right by the B elevators on 5th floor. Good selection of soft drinks, beer/wine and water bottles. Plenty of Uber/Lyft/Waymo (through Uber) rides when you need it. Location of hotel is also very close to many other bars, restaurants etc in walking distance. Area seemed safe at night time. read more

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Top notch service-great executive lounge and turn down service. Heart of downtown- within 10 min of Moody Theatre

Stayed here for a Girls weekend and had an awesome experience at the spa. We were quickly greeted and escorted to the lockers to change into robes. I love that they have scrunchies and Bobby pins to put your hair up. We waited in the lounge where they had tranquil music playing w/ snacks and drinks. We were called back right on time for our appointments. Later, we were able to enjoy champagne w/ charcuterie on the rooftop in our robes and debrief from our full body massages. Stress relief is an understatement here. Enter freely, they've been approved read more

I recently stayed at the JW Marriott Austin (Downtown) for a one-night getaway with my boyfriend. Overall, the stay was okay, but there were several issues that made the experience disappointing. Check-in is supposed to be guaranteed at 3 PM, but our room wasn't ready until well after 5 PM. After finally getting into the room, I ordered room service and we ended up just crashing early. We were originally supposed to have a guaranteed 4 PM checkout, but due to high occupancy they told us the best they could do was 2 PM, which we understood and were fine with. However, the next morning things took another turn. The phone lines and internet were down, and since we were staying on the top floor, we didn't have cell service either. Because of that, we ended up having to check out around 9 AM, which cut our short getaway even shorter. This was supposed to be our last little one-day escape together, and unfortunately it didn't turn out the way we had hoped. That said, the reason this isn't a much lower review is because the staff did try to make things right. They refunded our points, which we appreciated, and they handled the situation as best as they could under the circumstances. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

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Pretty nice hotel, what you'd expect for a JW. Checking in was a bit disorganized, and there were a lot of people in the elite line that just thought it was a second line, and were there likely because it was shorter. To my surprise- the concierge picked us out of the line and checked us in almost as soon as we lined up! The hotel was very loud and my husband could not hear a word she was saying. Luckily, I'm short, so I was right at her level and I could hear just fine. We opted for a high level room, away from the elevator. She gave us a key to the executive lounge and explained the hours. She offered us some bottled water and showed us the elevator. Thank you! Great service. Our room was pretty much immune from any noise, since we were almost the last room down the hallway. The room was spacious, clean and well stocked. There were bottled waters waiting for us in the room and extra ones for the coffee maker. Nice. Our city view was good- window was clean. I appreciated the black out shades. The shower was fantastic. It got very hot and the water pressure was just right. The shower head had such tiny little holes it seemed the water was becoming mist. It's soft water, which makes it feel slick. The bath towels seemed washed a few too many times and were not as plush as they could've been, but the hand towels and wash cloths were newer. I really liked using the makeup mirror in the bathroom as the lighting from above was quite harsh for that. Some amenities included makeup wipes, q tips, etc. The room had a safe, two robes, and a mini fridge- yessssss. We put our bbq leftovers in there. The executive lounge has a nice daily breakfast- most items seemed to be the same but they rotated the breakfast meat and the yogurt flavor. The coffee there is better than the room coffee. They have honor code beer, wine, (spirits in the evening) and you just write your name and room number for a charge. There's a ton of bottled water which we took advantage of. On the 5th floor, they have a gym, salon, rooftop pool and rooftop bar called Edge. We went for a couple rounds of drinks and found the night time lighting to be gorgeous. Friends enjoyed the chips w salsa/guac/cheese and the wings. In the lobby, they have a bar which is pretty good. We also had a round of drinks there. The lobby restrooms are kept clean. And there is rotating flavored ice water near check in. There is a small gift shop with snacks and souvenirs inside by the elevators. Car service is available in the valet loop. There is a Starbucks on the 2nd floor open from 6a-6p. There is a burger bar outdoor open air restaurant from 11a-2:30a. I'd say this hotel has everything. They emailed us after our first night to inquire if anything could enhance our stay. They even had an employee come by at night and give us one piece of chocolate and a note regarding pre bedtime stretches for a good nights sleep. Haha. Why not 5 stars? Hotel was super busy and loud- there was a conference going on the whole weekend. Would've been nice to know that beforehand, might've booked another place. One of the elevators was broken so only two elevators were in service for the high floors. Maybe ask how many of us are in the room and give two chocolates instead of one! It's about time for a bath towel refresh/ they're getting over washed. The weather stripping on our door was fraying- doesn't affect the function but allowed light into the room at night. We did not try Dean's steakhouse or the Corner restaurant. We would stay again. We are bonvoy members and the hotel location can't be beat. It's a great place to stay for the food and wine festival. You can walk everywhere. read more

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Although this hotel was first opened in 2015, the recent renovations are quite nice. Vegas like opulence. The room and bathrooms are all tastefully appointed luxuriously. All the details were immaculate. Sometimes hotels look nice, but have shoddy maintenance and craftsmanship...like the hotel I stayed in a couple of weeks ago. No such complaint here. Everything was high quality. Wait time for elevators is longer than you would expect considering how many elevators there appears to be. Maybe some of them aren't running. read more

Who doesn't love a Marriott property? The JW Marriott located on 2nd Street is in the heart of downtown with a high walkability score. The hotel inside looks futuristic and has plenty of conference space and is perfect for corporate girlies needing to plan their next event. The JW Marriott's lobby bar is perfect for working/eating/drinking/socializing/all the things, and for those needing a Starbucks fix, you can easily find it on the second floor. read more

Great hotel in the heart of Austin. Excellent dining options and a spa on site. Walking paths within walking distance and great accommodations. read more

JW Marriott Austin - View from 31st floor - Hotels Near Me - Austin, Texas

This was a great location for us to walk around downtown. Parking was a bit confusing as we chose this place so we can charge our car overnight. Once we got there, they advised they cannot make any promises. We continued to contact front desk to let them know of this inconvenience. They finally charged the car. The pool was nice and our room was average. I enjoyed the lounge as a titanium member. I would probably not stay again due to the "car charge" issue. read more

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I'm honestly very surprised by the quality of my stay. The fire alarm has gone off around the same time both nights and I had additional change of linens left on my suitcase. I would expect this from something like a courtyard or residence Inn, but definitely not a hotel of this caliber. While it is nice that they have plenty of meeting rooms on site, I don't know if I would stay here again. Had multiple colleagues get stuck and have to be rescued from an elevator and the level of service they received in the process was definitely subpar. read more

JW Marriott Austin - Dirty laundry - Hotels Near Me - Austin, Texas

Great housekeeping, Thelma! As Titanium members, we enjoyed the Executive Lounge access (some of the food items especially during happy hour were lukewarm vs hot on several days, however). Appreciated the timely manner in which the Lounge staff kept the room clean. Hand sanitization area near the food would be helpful. Main gripe is for the housekeeping Mgr/Supervisor who went in our room, ignoring the DND sign on the door...complete breach of privacy and professionalism. Although we spoke with the Head Person of housekeeping, that incident actually compromised our visit as we no longer felt comfortable/safe in our room nor leaving our room - not knowing who was going to enter on us or enter while we were not there. It wasn't as relaxing as we hoped. The property itself was kept well and efficient front desk staff. Thank you Demiar (spelling) at the front desk who gave helpful suggestions on how/when/where to view the bats! Thank you "Z" (new front desk young man) for trying to accommodate our rooming needs as Titanium. Unfortunately, the main area is undergoing renovations so the idea of sitting out in the lobby bar as before was taken away this time. Looking forward to seeing the updates. read more

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Great location, excellent service! Had an A+ experience here from the time I stepped on to the property until the time I left. Valet and welcoming area was friendly, as was everyone I came in contact with. Check in was very quick and attentive, despite being very busy. The food everywhere onsite was excellent, including food for the conference I was attending. This is one of the best Starbucks inside of a hotel I've ever been to. So much to see and do within walking distance, and the concierge was very knowledgeable! read more

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A beautiful, clean, and well decorated hotel with exceptional amenities. From check in to check out the staff goes above and beyond. Every time I've checked in, the counter staff is so kind and conversational. The housekeeping does an outstanding job cleaning the room, organizing clothes, restocking the bathroom, and they leave a nice little chocolate on the nightstand along with some daily notes. The Executive Lounge is a 10/10, with a generous spread of food including salmon, various eggs, sausage, tons of baked goods, yogurts, and more. They do shut down the breakfast at 9am though during the week which I think is a little too early. After breakfast they provide tons of snacks. Cokes, sparkling water, and coffee machines available for grab and go all day. There are also tons of work stations and lounge areas with tvs, making it a great place to do some work or pass the time. The gym is huge with a machine for every muscle and over a dozen treadmills and bikes. There's both bottled water and a water refill station and you get some panoramic city views from the 5th floor. The pool on the fifth floor is also beautiful with nice views and plenty of lounge chairs and outdoor futons. It's also conveniently located just a block from the river, with plenty of great dining inside the hotel or nearby. read more

JW Marriott Austin - Executive Lounge Breakfast - Hotels Near Me - Austin, Texas

We loved it so much the first time that we stayed the next time we came to Austin and will continue to be guests when we visit Austin. The staff is fantastic. The rooms are great, super clean and we have had floor to ceiling windows with great views. The pool is amazing and roof top bar (next to each other) have amazing views and are spectacular. If you are a member, the breakfast is above and beyond any complimentary breakfast and preferred over any breakfast in a restaurant. Visit JW Marriott Austin next time you are in town! read more

Oh boy! Was here in January and it was amazing but this time - not so much! Last time check in was great with a very personable staff member, this time they were sullen, unfriendly and not exactly pleasant to work with! I say they as I had to deal with one person at check in then had to switch my room so had another equally unfriendly encounter! They were great in honoring an early check in BUT when not at capacity don't give anyone - and certainly not your titanium elite members a room right next door to a hospitality suite that had drinks flowing until 11pm! It's a work trip and I just want to sleep which that room would have not aided! Then I know you cannot control who books but you can control guests once they were there! I have never seen such a trashy crowd in my life!! By the time we got to the pool they were largely three sheets to the wind , screaming, throwing buckets of ice and beer into the pool and we were stuck watching really old, really large grandma drunkenly booty shaking at the edge of the pool while the man next to us belched uncontrollably! The pool was hazy and dirty looking, trash and beer cans everywhere ( even in the light fixtures in the hall way the next morning )! Some tourists in front of us looked furious and deeply uncomfortable by the whole scene ! Thank goodness it was just a work trip for me! The AC was also pretty poor and no matter how much we turned it down the room was too hot all night but by morning it seemed to function again! Room is nice though the Marriott down the street is nicer, bathroom is pretty and some good restaurants on property but please Marriott feel free to ask your guests to behave - it's a JW not a strip mall motel!! read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

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Very lively guests especially when there's a convention. Felt like a party in the lobby all evening, but it was fun. Rooms were surprisingly quiet and clean. Shower pressure is really good, probably the best I've ever felt in a hotel, no lie!!! Bathroom is small, felt cramped. This hotel is situated in a nice area with decent eats up and down the street. Good location and we had a nice view of the pool and Lady Bird Lake. Really expensive valet. I think we paid nearly $70 a night. One of the valet lady with short hair was pretty rude when we checked in. She seemed over it her job. Not how we wanted to be greeted. Would recommend this hotel, and I'm a picky! read more

Great city views and the suites are really nice if you can get one on an upgrade. Centrally located. Everything you'd expect from a JW Marriott. read more

What a find in downtown Austin! Perfect for my weekend with friends . Clean, well run, bars on site, restaurant on site and plenty in walking distance. Perfectly located on Congress Ave. my room was a nice big double and had a great big bathroom , great shower and just a nice big space. Has all your usual amenities. The restaurant downstairs is really good and the bar area is nice too. Housekeeping does a great job! Nice big fluffy towels and I loved the robes in the rooms.its a huge hotel with a spa and a rooftop bar. You could literally spend your whole time here and have a good time! Served its purpose for me though. Would definitely stay here again! read more

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Our weekend stay was nice, there were a lot of people there for conferences/ work things so the hotel bar was always full and lively. Our room was very clean and everything was what you expect for a hotel of this caliber. The staff were incredibly nice! They even sent up wine, chocolate, balloons, and a card signed by the staff when we told them at check in it was my birthday. Every staff I interacted with was incredibly kind and personable. Highly recommended for a nice hotel walkable to all the downtown attractions. The room service food wasn't a great experience for a gluten free diner so I'd avoid ordering if you have allergies. read more

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Great hotel. Central location. Close to everything. Fabulous contemporary rooms. Stunning night time views. Beautiful clean bathrooms. Rooftop pool is a plus. Gym is well equipped and all equipment worked. Internet WiFi was strong in room, conference rooms, lobby everywhere. Breeze to check in. Prompt service when we called down for extra luggage rack, pillows, bedding. Lovely turn down service and always willing to accommodate with extra towels and chocolate. Cleaning every day was superb. Never disturbed us, somehow knew we were late sleepers. Elevators were fast. Ice machine on 5th floor or could call down for ice delivery. Concierge level breakfast, hors d'ouevres, drinks, snacks were plentiful and delicious. Conference rooms were large and staff were extremely professional in setup. Even the bellhops were extremely helpful (thanks Holli & Rigo for helping us load our luggage). All employees were excellent and professional in every way. Made our stay wonderful & so relaxing . Only thing was they were undergoing construction in the lobby, Dean's restaurant which we wanted to eat at suffered some sort of fire damage the night we checked in and was closed our entire stay. And of course, the annoying $25/night resort fee that could only be used at Dean's & the Corner onsite restaurants. We couldn't use them at the gift/provisions mini-shop nor the Burger Bar. We ended up just forgoing the fee. It's becoming more common to tack on this fee to sustain the hotel restaurants. But the hotel itself and all the facilities and staff were stellar. JW MARRIOTT standard always delivers great luxurious stays at reasonable prices. read more

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Only stayed one night, but what a great experience! The room was clean and beautifully designed, with floor-to-ceiling windows and one of the best shower heads I've ever used. The executive lounge had a good breakfast! The lobby bar was fun and festive in the evening, and while I didn't have time to explore everything the hotel offers, you can tell it's packed with great amenities. Parking is on the pricier side but easy and plentiful, which is rare for downtown. Would definitely stay again and next time for longer! read more

Beautiful hotel, great location. Parking is valet only so be prepared. Just wish it was on the lake.

We had a wonderful stay at this beautiful property! We were greeted by Heidi at the front desk who showed us much appreciation for our loyalty. We enjoyed the location, the comfortable room, the venues, the lounge, the pool and the team! We only ran into one small glitch and Geoff, the MOD, quickly took care of it and treated us very well. We will definitely be back! read more

We love this place! We had our anniversary/staycation over the Christmas weekend and couldn't be happier we did. The hotel's lobby is huge and during the holidays are very festively decorated. We had a room with a view of Town Lake (sorry, not sorry) and the weather cooperated so five star views. The check in went perfectly, with a higher floor room upgrade. Lover the style of the rooms also with roomy bathrooms and showers. The skin care and bathroom shampoo/conditioner are really nice. Great times. read more

Excellent hotel in downtown Austin. Very close to Zilker Park, Town Lake, and a number of restaurants. It's also a short walk to Rainey St from here. The pool is small but nice, and the lobby bar and restaurant are solid options if you stay in. read more

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I stayed at the Marriott on Chavez St for a conference the first week of December. I used the app to book a spa service. The woman that called to verify the appointment was pleasant and friendly. She told me the spa could be located on the 5th floor. To my surprise when I went to look for a spa in the hotel, I could not find one. That is when I realized there must be another Marriott in Austin. Fortunately, it was only a few minutes walk from my hotel. The check in was pleasant, Maggie my massage therapist was wonderful and there is a quaint and charming lounge area. Not the fanciest of lounges but a tranquil space to relax, sip some tea and lemon water before and after services. The highlight was truly the rainfall aroma shower in the locker room. Unfortunately I did not get to use as it was in the 30s and didn't want to walk back to my hotel and get frigid. However, it looked amazing. I would recommend based solely on the kindness of the staff. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

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I came here for a spa day and Wow! Everything was top notch! I was able to park in the Valet and find my way. Everything was easy to find and loved all the inside decor as well. My spa service was Clear Your Mind by Denise! She was wonderful and the person before me raved about how great she was! She made me feel so at ease and I even fell asleep for a moment! Denise was amazing and I would highly recommend having her if you come! I like all the amenities! The girls room has so many options of supplies you may need. There's two beautiful showers and the relaxing room has tea and snacks. I decided to hit the pool after the sessions. Super relaxing and love the rooftop view! There's even a Texas symbol inside. Great experience all around! read more

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Impressive hotel. Friendly and helpful front desk. Really nice and clean room. Nice hotel ambience. Had the red snapper dish at their Corner restaurant. It was really good. Central downtown location. read more

What an experience staying here and was so well rested during our stay. Boyfriend had a conference here and I was just tagging along for the ride. Check in was a breeze! Raven helped us out and gave wonderful tips for restaurants and things to do around the city as she was born/raised in Austin. It was so nice to have an insider's tip such as Taquero Mucho for the pink aesthetics/experience and The Domain to satisfy your shopping needs. She had a few more recos, but those were the stand out options I was really interested in! We were able to snag the last availability for a King sized bed on the 26th floor with a view of the Lake and city. What a breathtaking view and it was so beautiful during Golden Hour! Def take advantage if you have the option to do so. The weather in Austin was quite cold the week we visited, so I didn't leave the hotel room very much unless it was to eat or grab a snack. The heater in room worked quickly to keep me toasty, the view kept me entertained and the bed was so comfortable that I didn't feel compelled to leave the room. Plus, the rooms were so well insulated (aka soundproof) that we rarely heard noise and slept soundly throughout the night or a day nap. The restaurant on site was also a place we frequented for two of our dinners in town. One for pleasure and one for business, lol, but both times were phenomenal! Located around the corner from the elevators, you don't have to leave the premise or go outside in the cold to find some good eats. They also have a Starbucks on the second floor, which I did frequent during our stay too. It definitely gets busy with conferences and patrons alike, but a nice convenience to have! Overall, thoroughly enjoyed our stay here and would recommend others to book here too. read more

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I would give this 4.5 stars. The hotel was recently renovated so everything looks nice and new. I find it laughable when people only give 2-3 stars because they didn't get a room with a view. You're not going to get priority if you don't have status or you pay some discounted rate. I mean c'mon! Is parking pricey? Absolutely!!! You're in downtown Austin at a well located hotel. If I wasn't traveling for work, it would hurt a bit to pay $69 for valet, but it's clearly stated on the website, so either accept it or stay somewhere else. With that said, the valets were all so nice and polite. The ability to "order" your car using your phone was confusing...until they have your room number, you won't have the ability to do that. So, the first time I needed my car, I wasn't able to ask for it ahead of time. But, small issue and really no big deal. Otherwise, the service and hotel were all really nice and I stay in a lot of hotels...Ambassador status, along with at least an additional 25 nights at other hotels or group paid so no credit. This is not a brag...in fact, it's kind of sad. But, I say this because it shows I stay at hotels a lot and this is definitely one of the nicer ones (outside of the Ritz, 4 Seasons, Fairmont, Montage, etc). The view is meh even from the top floor, but honestly I don't spend a lot of time looking out the window. I'm not looking at a wall or parking garage so I'm good. As one review stated though, the elevators are surprisingly slow. There are plenty and there are sets of elevators going to different groups of floors, yet still slower than expected. Again, a minor issue. The executive lounge was great! Very clean, always stocked and plenty of seating! read more

We had a great stay at the JW Marriott Austin. We checked in on New Year's Eve, the lobby was still decorated for Christmas which we enjoyed, they had a beautiful tree, nutcrackers on display, and wreaths and garland all around the lobby. We were upgraded to a corner room due to our Marriott status, we had a great view of the city and Lady Bird Lake. The beds were firm, but comfortable. The room was spacious for two people, we were informed that the rooms were newly renovated and it was noticeable. We enjoyed our stay and would likely stay here again in the future. It was central to many of the things we wanted to do in and around the city, and wasn't too far from the airport (about 20 minutes). The only downside we found was that there were no laundry facilities for guests to utilize (aside from laundry services the hotel provides for steep prices), and there was no Jacuzzi which we would have really enjoyed. They have a full fitness center and a smaller spa. We took advantage of the $25 food and beverage credit for Marriott Bonvoy members. We also dined at several of the restaurants on property including Corner and Dean's. Dean's had the most delicious dessert. I highly recommend you try their ice cream. read more

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I travel a lot for business and stay in a lot of hotels. The Marriott brand is one I trust, and the JW in Austin did not disappoint. The space was clean and open, had extensive conference facilities, a Starbucks, 2 restaurants, a bar, and a little market. The staff was helpful and accommodating even though I was there during a major event and a very busy time at the hotel. The hotel is walkable to many locations and restaurants including the Austin convention center. The room itself was clean and comfortable. If I travel to Austin again I will stay at the JW. read more