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    JW Marriott Austin

    3.9 (651 reviews)
    Open Open 24 hours

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    Delores L.

    Today, I am back at the JW Marriott Austin, located at 110 E 2nd Street, for the double-digit year in support of the Heart Association. When the alarm rang at 5 am this morning, my natural inclination was to hit the snooze button. My hubby was on high alert to not let me hit snooze and to drag me out bed, if necessary. Fortunately, I got up on my own and no one was harmed in my awakening process. Smile. The Heart Association's mission is "...improving cardiovascular health, reducing deaths from heart disease and stroke, and promoting overall wellness for people of all ages." Heart disease is near and dear to my heart because my mother passed away from heart disease many years ago. Every year I volunteer at this luncheon in addition to making charitable donations to the Heart Association. They had their annual fundraiser luncheon to raise funds for Heart related diseases. The JW Marriott is the premiere hotel of the Marriott properties with an upscale feel and large venue. One of the best parts of volunteering for the Heart Association is that it is a well-oiled machine. Volunteers were contacted weeks before the luncheon. In addition, we received information regarding shift times and associated responsibilities, arrival instructions, parking guidance, and dress code requirements. Since one of my duties on my shift included registration, I had a separate onsite training for registration protocols. The event itself embodied purpose and heart with posters along with compelling stories of heart disease and related disease survivors. This event was successful primarily due to the volunteers and, of course, generous donors. As guests come up the escalators or elevators they were greeted with a huge Texas welcome. The ballroom décor, especially the giant inflatable heart and floral arrangements were eye-catching and immediately drew you in. The keynote speaker Eliz Greene Arthur of "Stress-Proof your Heart" shared how to manage your capacity by 1) identifying early warning signs such as headache or pain 2) interrupt the reaction with deep breaths or keep your body fueled and 3) recover and refill your tank (read, lie on the beach, watch the sunset). She said stress is a powerball risk...little scary. Overall, the Heart Association Luncheon at the JW Marriott was well-executed and attended. Whether live or written testimonials, all were extremely compelling! It brought together volunteers, donors, and the community to support the Heart association's life‑saving efforts. After my early morning shift, I stayed for the luncheon. The luncheon included baked chicken with ricotta and broccolini along assorted breast. Dessert included a chocolate cake and baked Alaska. The Heart Association raised $100,000+ for their fundraiser. The JW Marriott hotel is a beautiful with spectacular chandeliers, modern looking furniture and attractive fixtures. It has very pleasant surroundings.

    Pool
    Carrie M.

    This is a very large four-star hotel with a prime location in downtown Austin. They only had room availability for two queen beds on the 6th floor, which I think is the lowest or 2nd lowest floor you can stay on, so the view was subpar. The room was clean. The pool and Edge Rooftop (bar) are on the 5th floor, so there isn't much of a view either because it is obstructed by buildings. Parking was over $50 a night, so I reserved with SpotHero for a much lower rate and parked in the Frost Bank Tower garage. The lobby is huge, and the line to the front desks was very long when we went to check out. At one point, housekeeping opened the door to the room while I was asleep, even though I had the do not disturb sign on the door handle. I read another review that had a similar complaint. I feel like this is a pretty big deal as I would expect my privacy to be respected when I have the sign on the door, especially at a big-name hotel like this one. You have to pay for wifi or sign up for a free membership, which I know is a thing at all the Marriott hotels, but it is very inconvenient, and I had so much trouble getting the sign-up page to pop up. The "welcome beverage" for being a Marriott Bonvoy member was a bottle of water.

    Lounge hours are more flexible than many Marriotts
    Marco N.

    Large and very clean hotel. Was in town for a business event with 1,500 other people. Facilities were top notch. Lobby bar was well staffed and had a great standard Old Fashioned. Lounge hours are more flexible than many Marriotts I have seen. The lounge double doors are right by the B elevators on 5th floor. Good selection of soft drinks, beer/wine and water bottles. Plenty of Uber/Lyft/Waymo (through Uber) rides when you need it. Location of hotel is also very close to many other bars, restaurants etc in walking distance. Area seemed safe at night time.

    King bed
    Amanda F.

    Pretty nice hotel, what you'd expect for a JW. Checking in was a bit disorganized, and there were a lot of people in the elite line that just thought it was a second line, and were there likely because it was shorter. To my surprise- the concierge picked us out of the line and checked us in almost as soon as we lined up! The hotel was very loud and my husband could not hear a word she was saying. Luckily, I'm short, so I was right at her level and I could hear just fine. We opted for a high level room, away from the elevator. She gave us a key to the executive lounge and explained the hours. She offered us some bottled water and showed us the elevator. Thank you! Great service. Our room was pretty much immune from any noise, since we were almost the last room down the hallway. The room was spacious, clean and well stocked. There were bottled waters waiting for us in the room and extra ones for the coffee maker. Nice. Our city view was good- window was clean. I appreciated the black out shades. The shower was fantastic. It got very hot and the water pressure was just right. The shower head had such tiny little holes it seemed the water was becoming mist. It's soft water, which makes it feel slick. The bath towels seemed washed a few too many times and were not as plush as they could've been, but the hand towels and wash cloths were newer. I really liked using the makeup mirror in the bathroom as the lighting from above was quite harsh for that. Some amenities included makeup wipes, q tips, etc. The room had a safe, two robes, and a mini fridge- yessssss. We put our bbq leftovers in there. The executive lounge has a nice daily breakfast- most items seemed to be the same but they rotated the breakfast meat and the yogurt flavor. The coffee there is better than the room coffee. They have honor code beer, wine, (spirits in the evening) and you just write your name and room number for a charge. There's a ton of bottled water which we took advantage of. On the 5th floor, they have a gym, salon, rooftop pool and rooftop bar called Edge. We went for a couple rounds of drinks and found the night time lighting to be gorgeous. Friends enjoyed the chips w salsa/guac/cheese and the wings. In the lobby, they have a bar which is pretty good. We also had a round of drinks there. The lobby restrooms are kept clean. And there is rotating flavored ice water near check in. There is a small gift shop with snacks and souvenirs inside by the elevators. Car service is available in the valet loop. There is a Starbucks on the 2nd floor open from 6a-6p. There is a burger bar outdoor open air restaurant from 11a-2:30a. I'd say this hotel has everything. They emailed us after our first night to inquire if anything could enhance our stay. They even had an employee come by at night and give us one piece of chocolate and a note regarding pre bedtime stretches for a good nights sleep. Haha. Why not 5 stars? Hotel was super busy and loud- there was a conference going on the whole weekend. Would've been nice to know that beforehand, might've booked another place. One of the elevators was broken so only two elevators were in service for the high floors. Maybe ask how many of us are in the room and give two chocolates instead of one! It's about time for a bath towel refresh/ they're getting over washed. The weather stripping on our door was fraying- doesn't affect the function but allowed light into the room at night. We did not try Dean's steakhouse or the Corner restaurant. We would stay again. We are bonvoy members and the hotel location can't be beat. It's a great place to stay for the food and wine festival. You can walk everywhere.

    View from 31st floor
    Angela S.

    Great hotel in the heart of Austin. Excellent dining options and a spa on site. Walking paths within walking distance and great accommodations.

    Lounge
    Christine D.

    This was a great location for us to walk around downtown. Parking was a bit confusing as we chose this place so we can charge our car overnight. Once we got there, they advised they cannot make any promises. We continued to contact front desk to let them know of this inconvenience. They finally charged the car. The pool was nice and our room was average. I enjoyed the lounge as a titanium member. I would probably not stay again due to the "car charge" issue.

    Dirty laundry
    Jessica A.

    I'm honestly very surprised by the quality of my stay. The fire alarm has gone off around the same time both nights and I had additional change of linens left on my suitcase. I would expect this from something like a courtyard or residence Inn, but definitely not a hotel of this caliber. While it is nice that they have plenty of meeting rooms on site, I don't know if I would stay here again. Had multiple colleagues get stuck and have to be rescued from an elevator and the level of service they received in the process was definitely subpar.

    Executive Lounge Breakfast
    Daniel V.

    A beautiful, clean, and well decorated hotel with exceptional amenities. From check in to check out the staff goes above and beyond. Every time I've checked in, the counter staff is so kind and conversational. The housekeeping does an outstanding job cleaning the room, organizing clothes, restocking the bathroom, and they leave a nice little chocolate on the nightstand along with some daily notes. The Executive Lounge is a 10/10, with a generous spread of food including salmon, various eggs, sausage, tons of baked goods, yogurts, and more. They do shut down the breakfast at 9am though during the week which I think is a little too early. After breakfast they provide tons of snacks. Cokes, sparkling water, and coffee machines available for grab and go all day. There are also tons of work stations and lounge areas with tvs, making it a great place to do some work or pass the time. The gym is huge with a machine for every muscle and over a dozen treadmills and bikes. There's both bottled water and a water refill station and you get some panoramic city views from the 5th floor. The pool on the fifth floor is also beautiful with nice views and plenty of lounge chairs and outdoor futons. It's also conveniently located just a block from the river, with plenty of great dining inside the hotel or nearby.

    Outside
    J B.

    Great housekeeping, Thelma! As Titanium members, we enjoyed the Executive Lounge access (some of the food items especially during happy hour were lukewarm vs hot on several days, however). Appreciated the timely manner in which the Lounge staff kept the room clean. Hand sanitization area near the food would be helpful. Main gripe is for the housekeeping Mgr/Supervisor who went in our room, ignoring the DND sign on the door...complete breach of privacy and professionalism. Although we spoke with the Head Person of housekeeping, that incident actually compromised our visit as we no longer felt comfortable/safe in our room nor leaving our room - not knowing who was going to enter on us or enter while we were not there. It wasn't as relaxing as we hoped. The property itself was kept well and efficient front desk staff. Thank you Demiar (spelling) at the front desk who gave helpful suggestions on how/when/where to view the bats! Thank you "Z" (new front desk young man) for trying to accommodate our rooming needs as Titanium. Unfortunately, the main area is undergoing renovations so the idea of sitting out in the lobby bar as before was taken away this time. Looking forward to seeing the updates.

    Lobby
    Deanna P.

    Great location, excellent service! Had an A+ experience here from the time I stepped on to the property until the time I left. Valet and welcoming area was friendly, as was everyone I came in contact with. Check in was very quick and attentive, despite being very busy. The food everywhere onsite was excellent, including food for the conference I was attending. This is one of the best Starbucks inside of a hotel I've ever been to. So much to see and do within walking distance, and the concierge was very knowledgeable!

    Sam P.

    Oh boy! Was here in January and it was amazing but this time - not so much! Last time check in was great with a very personable staff member, this time they were sullen, unfriendly and not exactly pleasant to work with! I say they as I had to deal with one person at check in then had to switch my room so had another equally unfriendly encounter! They were great in honoring an early check in BUT when not at capacity don't give anyone - and certainly not your titanium elite members a room right next door to a hospitality suite that had drinks flowing until 11pm! It's a work trip and I just want to sleep which that room would have not aided! Then I know you cannot control who books but you can control guests once they were there! I have never seen such a trashy crowd in my life!! By the time we got to the pool they were largely three sheets to the wind , screaming, throwing buckets of ice and beer into the pool and we were stuck watching really old, really large grandma drunkenly booty shaking at the edge of the pool while the man next to us belched uncontrollably! The pool was hazy and dirty looking, trash and beer cans everywhere ( even in the light fixtures in the hall way the next morning )! Some tourists in front of us looked furious and deeply uncomfortable by the whole scene ! Thank goodness it was just a work trip for me! The AC was also pretty poor and no matter how much we turned it down the room was too hot all night but by morning it seemed to function again! Room is nice though the Marriott down the street is nicer, bathroom is pretty and some good restaurants on property but please Marriott feel free to ask your guests to behave - it's a JW not a strip mall motel!!

    Double room

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    Beautiful hotel, great location. Parking is valet only so be prepared. Just wish it was on the lake.

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    Page 1 of 17

    Ask the Community - JW Marriott Austin

    Do they have a spa?

    Yes they have Spa services.

    Where is the best place to park without paying for self park?

    You can park at Austin City Hall Garage which I believe is $13 max per day. It is just 2 blocks away from the JW.

    View All 3 Questions

    Review Highlights - JW Marriott Austin

    Met by a desk clerk in front of the desk, walked to the elevators, room service, executive lounge all A+ service.

    Mentioned in 37 reviews

    Read more highlights

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    Zilker Park Clubhouse - View of the patio facing north.

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    Upstairs at Caroline - Upstairs at Caroline backyard

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    JW Marriott Austin - hotels - Updated May 2026

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