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I had a great three-night stay at the Canopy by Hilton Austin Downtown! I was in town for work, but decided to stay an extra day to explore. Location was great. It was within walking distance from many restaurants, bars, and shops. I walked to breakfast and/or coffee every morning and even walked to Office Depot to pick up some things for work. I can't speak for parking or valet since I didn't rent a car. I was placed in room 320 with a king bed. The room was spacious and gave me plenty of room to walk around while also having a dedicated space for all my belongings. I had no issues with the room. However, if you're looking for a nice view, room 320 is not it. My view was of a building wall.. But it didn't bother me because I didn't spend a lot of time at the hotel. I was really only there to sleep. Since I didn't spend a lot of time at the hotel, I didn't get to explore much of it, but I do know there's a pool, fitness center, and onsite restaurant and bar. They also have a nice spacious lobby and courtyard. A few other things I appreciated: refillable water bottles in the room, a water station with hot and cold water on every floor, the welcome note and chocolates, and the wonderful service throughout my stay!
My daughter and I took a mini vacation to Austin over the Independence Day holiday. Unfortunately, it rained the entire weekend but the room and service were spectacular. I was checked on repeatedly and when I complained about the inability to cool the room down, the maintenance man was able to come in and override settings to make it cooler. They offered daily happy hour but unfortunately, we weren't able to partake. I will definitely rebook with this location because it made me think of the quality that Hilton was once known for.
Canopy is one of my favorite Hilton hotel brands. The staff here provided incredible service during our stay. There was no wait at check in and was done within a few minutes. Coffee, hot water and tea bags are provided in the waiting area of the lobby. Room was clean and beds were made as usual. However, the plug where the coffee machine was located did not work. A selection of tea bags are offered in the room, but there was no kettle provided. I was very delighted by the fact that the hotel provides glass bottles for water refills.
First of all, I love the canopy brand. I stay half the year in a canopy in Minneapolis and I love the place. I had to travel to Austin and decided how could it be different? I have to tell you I am sadly disappointed at my experience here. The only person I could say who was remotely friendly, and happy for that matter was the valet that brought my car to me this morning. She was great. I checked in and the person who checked me in, never looked me in the eye or acknowledged me in a way that welcomed me. I had picked out a room, and she changed the room and didn't give me a reason why. When I got to my room, turns out I'm facing a wall. OK, I don't mind that as much, but nothing in the room worked. The TV wasn't working, I couldn't get hot water to my shower, and the clock read four hours ahead with no way of changing. The customer service here is pretty bad is I felt like I was a burden to them rather than them wanting to help. The restaurant across the way also felt the same, unwelcoming. Getting to order a drink, which I ordered pretty hefty tequilas, seemed like a chore for them. I was under the impression that Austin was supposed to be a bunch of friendly people. Haven't felt that yet! The Highpoint of my stay here, was the chocolate chip cookie..
This is a really nice a well kept Canopy. The lobby and restaurant and very cool and the food is excellent. The gym is pretty small but it is still fancy with good equipment (doesn't have barbell racks, any sort of cable machine, or rowers). The pool is also really nice with some views but it's also small and get crowded at prime time. They give out free drinks sometimes when you check in, and they are always offering some kind of treat. 4 stars only because it's on 6th street and the noise can keep you up. They have some rooms with soundproof windows, and some on the backside of the building are quiet. Every time I've stayed here there's also been a party in the room next to me or both rooms and that's pretty annoying (if I'm not in the mood) but it usually settles down by 11 or 12. I have stayed here 3 times prior to moving to Austin, and 3 times after moving for "staycation"
Another 5-star experience at the Canopy this year and the majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need! Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find. The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay. When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew.
Be aware they don't give you a fridge, they give you a "cooling drawer" which does NOT keep things cool enough to prevent perishables from going bad. Lost a bunch of stuff as a result. Also, do not expect the fitness center to be usable; the temperature in here was 79 degrees when I arrived. And despite the AC being on for over an hour, the temp has only dropped to 78. Clearly their AC priorities are saving money, not guest comfort. Also, might have something to do with the fact that the filter apparently hasn't been cleaned in sometime... First time trying a Hilton property in 4 years. Won't be back. Save yourself the trouble and skip this hotel.
There's a Canopy by Hilton in my city and I have enjoyed staying there for a staycation, so when I found this location for an upcoming trip to Austin, I was really excited. The location is prime, within walking distance of tons of bars, restaurants, and entertainment, and a short drive away from most attractions. We Ubered a lot and I liked that Sixth street is one way so we never had to run across the street to be picked up. The hotel has a bright and airy atrium and a beautiful restaurant with great happy hour. The employees we interacted with were all polite and gave us a recommendation for a late night snack. We were offered complimentary canned water upon arriving back to the hotel after sight seeing, which was nice. There was a filtered water/ice dispenser on our floor, which we utilized in the 95 degree heat! Speaking of the heat, the pool was a big part of my choice of this hotel. It's pretty tiny, but luckily it was never that busy when we went and always got a chair. They have some shade umbrellas and a bar which we enjoyed. On to the noise - yes, it was pretty loud with a huge bar located next door. Friday and Saturday nights were the worst, but I always sleep with earplugs anyway. They also provide earplugs, chamomile tea, and a noise machine which we did use each night. If you're a light sleeper, this is probably not the hotel for you. If I get a chance to visit Austin again I wouldn't hesitate to stay here in the future.
I love this hotel. It's very well appointed. I would definitely stay here during the week when the music is not so loud like it is on the weekend (the room comes with complimentary earplugs). I do recommend this place if you have friends who want to party and be in the middle of all the downtown clubs. I can't recommend it for a retreat to relax. The beds are supper comfortable and I really enjoyed my long hot showers. The Nespresso machine in the room is a nice touch. The lobby has many nooks and crannys to sit and relax. There is a pool table and a very nice small workout facility. The pool area is so quaint and cozy with seating to look over 6th street. I do like this place. I stayed at the Canopy in Reykjavik Iceland also and I highly recommend that location.
I've stayed in many boutique style hotels in my time and this one comes in around nice but average. Its really nice that they have their own underground parking/valet. When you check in with a dog you get a fun box of goodies for your pup (see photo). They had cookies and fresh fruit flavored water in the lobby, there they also have board games and a pool table. The pool was the biggest surprise... and that's a funny choice of words since the surprise is the tiny pool. But its really nice and warm. The rooms were really nice and i've never been told in advance what my room number was going to be. So when I looked at the app the day before and saw I was given a lower floor directly above Star Bar, i used the app to see what other rooms were available and moved to a higher floor with a better view. The 3rd floor had a small outdoor dog relief area which has poop bags for free. I liked all the options of the TV, though I barely watched it and mostly used it to play music in the room while I had friends over. The bar and restaurant are pretty good and I reviewed them separately as Verbena Food & Drink. You do not get any type of breakfast included with the room, but the restaurant had a great but expensive menu. I was disappointed by how few late night food options I found in the West 6th neighborhood and zero markets that I could find when I was wanting to get some beer for the room. There are plenty a few minutes away by car but I didn't want to deal with valet or high prices at the front desk for drinks. There's one offering I didn't have the time to take them up on, but in the future I would if I was here on a business trip and that is that they provide dual screen monitors for your desk if you request it. That would make a long stay great for working from the room. read more
1 month ago
I had a great three-night stay at the Canopy by Hilton Austin Downtown! I was in town for work, but decided to stay an extra day to explore. Location was great. It was within walking distance from many restaurants, bars, and shops. I walked to breakfast and/or coffee every morning and even walked to Office Depot to pick up some things for work. I can't speak for parking or valet since I didn't rent a car. I was placed in room 320 with a king bed. The room was spacious and gave me plenty of room to walk around while also having a dedicated space for all my belongings. I had no issues with the room. However, if you're looking for a nice view, room 320 is not it. My view was of a building wall.. But it didn't bother me because I didn't spend a lot of time at the hotel. I was really only there to sleep. Since I didn't spend a lot of time at the hotel, I didn't get to explore much of it, but I do know there's a pool, fitness center, and onsite restaurant and bar. They also have a nice spacious lobby and courtyard. A few other things I appreciated: refillable water bottles in the room, a water station with hot and cold water on every floor, the welcome note and chocolates, and the wonderful service throughout my stay! read more
My daughter and I took a mini vacation to Austin over the Independence Day holiday. Unfortunately, it rained the entire weekend but the room and service were spectacular. I was checked on repeatedly and when I complained about the inability to cool the room down, the maintenance man was able to come in and override settings to make it cooler. They offered daily happy hour but unfortunately, we weren't able to partake. I will definitely rebook with this location because it made me think of the quality that Hilton was once known for. read more
Canopy is one of my favorite Hilton hotel brands. The staff here provided incredible service during our stay. There was no wait at check in and was done within a few minutes. Coffee, hot water and tea bags are provided in the waiting area of the lobby. Room was clean and beds were made as usual. However, the plug where the coffee machine was located did not work. A selection of tea bags are offered in the room, but there was no kettle provided. I was very delighted by the fact that the hotel provides glass bottles for water refills. read more
5 months ago
First of all, I love the canopy brand. I stay half the year in a canopy in Minneapolis and I love the place. I had to travel to Austin and decided how could it be different? I have to tell you I am sadly disappointed at my experience here. The only person I could say who was remotely friendly, and happy for that matter was the valet that brought my car to me this morning. She was great. I checked in and the person who checked me in, never looked me in the eye or acknowledged me in a way that welcomed me. I had picked out a room, and she changed the room and didn't give me a reason why. When I got to my room, turns out I'm facing a wall. OK, I don't mind that as much, but nothing in the room worked. The TV wasn't working, I couldn't get hot water to my shower, and the clock read four hours ahead with no way of changing. The customer service here is pretty bad is I felt like I was a burden to them rather than them wanting to help. The restaurant across the way also felt the same, unwelcoming. Getting to order a drink, which I ordered pretty hefty tequilas, seemed like a chore for them. I was under the impression that Austin was supposed to be a bunch of friendly people. Haven't felt that yet! The Highpoint of my stay here, was the chocolate chip cookie.. read more
1 year ago
This is a really nice a well kept Canopy. The lobby and restaurant and very cool and the food is excellent. The gym is pretty small but it is still fancy with good equipment (doesn't have barbell racks, any sort of cable machine, or rowers). The pool is also really nice with some views but it's also small and get crowded at prime time. They give out free drinks sometimes when you check in, and they are always offering some kind of treat. 4 stars only because it's on 6th street and the noise can keep you up. They have some rooms with soundproof windows, and some on the backside of the building are quiet. Every time I've stayed here there's also been a party in the room next to me or both rooms and that's pretty annoying (if I'm not in the mood) but it usually settles down by 11 or 12. I have stayed here 3 times prior to moving to Austin, and 3 times after moving for "staycation" read more
5 months ago
Another 5-star experience at the Canopy this year and the majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need! Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find. The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay. When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew. read more
1 year ago
Be aware they don't give you a fridge, they give you a "cooling drawer" which does NOT keep things cool enough to prevent perishables from going bad. Lost a bunch of stuff as a result. Also, do not expect the fitness center to be usable; the temperature in here was 79 degrees when I arrived. And despite the AC being on for over an hour, the temp has only dropped to 78. Clearly their AC priorities are saving money, not guest comfort. Also, might have something to do with the fact that the filter apparently hasn't been cleaned in sometime... First time trying a Hilton property in 4 years. Won't be back. Save yourself the trouble and skip this hotel. read more
There's a Canopy by Hilton in my city and I have enjoyed staying there for a staycation, so when I found this location for an upcoming trip to Austin, I was really excited. The location is prime, within walking distance of tons of bars, restaurants, and entertainment, and a short drive away from most attractions. We Ubered a lot and I liked that Sixth street is one way so we never had to run across the street to be picked up. The hotel has a bright and airy atrium and a beautiful restaurant with great happy hour. The employees we interacted with were all polite and gave us a recommendation for a late night snack. We were offered complimentary canned water upon arriving back to the hotel after sight seeing, which was nice. There was a filtered water/ice dispenser on our floor, which we utilized in the 95 degree heat! Speaking of the heat, the pool was a big part of my choice of this hotel. It's pretty tiny, but luckily it was never that busy when we went and always got a chair. They have some shade umbrellas and a bar which we enjoyed. On to the noise - yes, it was pretty loud with a huge bar located next door. Friday and Saturday nights were the worst, but I always sleep with earplugs anyway. They also provide earplugs, chamomile tea, and a noise machine which we did use each night. If you're a light sleeper, this is probably not the hotel for you. If I get a chance to visit Austin again I wouldn't hesitate to stay here in the future. read more
9 months ago
I highly recommend this hotel whenever staying in Austin. It's on 6th street but away from all the craziness. It's closer to lady bird lake which is awesome for a sunrise or sunset walk . The staff was beyond AMAZING . Will return again. read more
2 years ago
I love this hotel. It's very well appointed. I would definitely stay here during the week when the music is not so loud like it is on the weekend (the room comes with complimentary earplugs). I do recommend this place if you have friends who want to party and be in the middle of all the downtown clubs. I can't recommend it for a retreat to relax. The beds are supper comfortable and I really enjoyed my long hot showers. The Nespresso machine in the room is a nice touch. The lobby has many nooks and crannys to sit and relax. There is a pool table and a very nice small workout facility. The pool area is so quaint and cozy with seating to look over 6th street. I do like this place. I stayed at the Canopy in Reykjavik Iceland also and I highly recommend that location. read more
8 months ago
8 months ago
What an excellent stay! Check-in was super quick and we were greeted by the friendliest employee. I didn't catch his name but he was kind, helpful, and is the type of person who makes everyone feel like a VIP. We were offered complimentary champagne at check-in and they had fresh baked cookies in the lobby as well as infused waters. After leaving the belongings in the room, we hit up the happy hour at the restaurant next door and everything was excellent there as well. We did ballet parking since it was cheaper than the nearby parking garage. You text and they bring your car, and ours was ready in less than a minute. Seriously a perfect stay, wouldn't change a thing. read more
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I can't say enough good things about this boutique beauty, Canopy by Hilton Austin Downtown, and greeter Otelia, who didn't just check me in when I arrived; she made me feel at home. It can be a bit scary when you are alone in a new city, carrying lots of luggage and not really sure where you are. The hotel and Otelia really went out of their way to accommodate me. I requested early check in, since I got to the city before check in time and had nowhere to go. Without even batting an eyelash, Otelia helped me out. She also provided super helpful information about local food and attractions. (Sandra Bullock's restaurant Walton's Fancy & Staple is right across the street and is so good - check my review on that here for more info - you can also see it from the hotel's rooftop pool in the pics I attached here). Fernando at the front desk went out of his way to help me find an early-morning local place to eat, he even walked outside with me and pointed me in the right direction. From the beauty shot perspective, Hilton did a fantastic job - check out my shots of the lobby, everything is set up with great photos in mind, and some parts of the lobby even felt like you were stepping into an art gallery. Even the hallways smelled good, think it was orchid or coconut scent, similar to pina colada, being pumped in. And then, other times, I thought it was orchids I was smelling. Regardless, everything smelled good. I also really appreciated the filtered water and ice machine on my floor. Great in-room accommodations: Bigscreen TV preloaded with Netflix (just log right in), Tubi and much more. Complimentary tea, ear plugs, body wash, lotion... even a sound machine by the bed. Room was very modern - love the unfinished floor with area rugs and super modern bathroom fixtures and tiling. Beds were fresh and fluffy! Beautiful art throughout the hotel, and feels like every little detail everywhere you go has been closely examined by the staff. Next time I'm in Austin, the Canopy by Hilton Austin Downtown feels like home. read more
1 year ago
We stayed here for a few days just before New Year's Eve. Well appointed design and great location! The rooms are spacious and design is modern. The interior courtyard of the hotel is lovely and if you had the choice I'd recommend a room overlooking the courtyard. They have a restaurant on site and we had a dining credit so we tried it out but I wouldn't say it's a must visit. read more
2 years ago
3 years ago
Canopy by Hilton is a great spot if need a place in Downtown Austin. Greeted with welcome champagne. The lobby has pool table and cookies. Received upgrade from standard room to room with a "patio". The bed was very comfortable and room is spacious and modern. The bathroom area has a barnyard door to close off if you want privacy. They also offer earplugs, tea and noise machine in the room. It certainly may be needed from some rooms facing sixth street on a Saturday. Pool like many rooftop pools is very small but nice to kill an hour, cool off and get some drinks. Parking is $50 valet only. We parked in a public secure lot across the street for $10. Did not try the on-site restaurant but the bar makes fantasic espresso martini. We stayed for a concert. When we came back from the show our room smelled very heavy of pot. Someone was smoking in a room. It very strong that my wife could not stay the night in that room. I called and they were very fast in moving us to a new room. They also gave me $50 f&b credit on top of my diamond credit I noticed. They proactively did this. I did not ask for anything nor expecting anything. Just a room move. People smoking is not soemthjng they control. But none the less was appreciative and ended up covering the cost for all our drinks at the pool and restaurant. read more
1 year ago
Centrallly located to the bars and nightlife! They have valet parking for $49. The food at the hotel was great! They have happy hour for those of status. I'm a diamond member and enjoyed the sparkling wine! The room and bathroom as adequate size. The pillows remind me of the temperpedic ones I have at home! Great bar hopping area! read more
1 year ago
5 years ago
This stay was last minute for me and my spouse, bringing in the new year for just us, and have some couple time since we weren't able to celebrate our anniversary due to the recent increase of COVID. Can I just say that THIS hotel and their service has been so WELCOMING! Front desk and security have greeted upon arrival, most usually greet with attitude or sass or just do not say anything, NOT HERE. Despite one small teeny tiny fixable issue with the toilet (it was done so immediately) even offered to switch rooms, we did but we stuck with the original room because it was larger by a foot LOL. Then we go down because my hunny wanted some water but it was out of service, Bruce who was the front desk gentleman helped us get some water. It was out of order on our floor but he made accommodations and gave us some nice fancy water ;) then proceeded with letting us know that we can enjoy some of the things they offer here to make the stay more "homie" and comfortable. Sitting by the fire and soaking up the vibes and view is okay what we chose briefly. Despite the loud noise, which we don't mind because hellooo you're downtown Austin, on west 6th and there's BARS AROUND. You can not complain but ifffff you do they don't hesitate upon arrival to let you know that they will bring up complimentary ear buds. BRUCE! This man goes OVER AND BEYOND FOR YOUR STAY, honestly. His customer service is more like 10 stars than 5. He gave us a complimentary Prosecco bottle, not sure why but we was grateful. The bar had already closed, cool no problem. He did ask what are room number was and asked what we liked and see if he could make something happen. HE DID! A bottle of Prosecco was that. He also let us come to the balcony, privately and enjoy the view. Last but never the least, a complementary piece of cake to enjoy with the Prosecco and view. Me and my better have have definitely been spoiled this short stay and we could not have been more happy and pleased. WE WILL DEFINITELY RETURN and definitely definitely we will recommend to our friends and family to stay here. read more
2 years ago
This is a fantastic hotel with great outdoor spaces! The room was modern and had everything we needed--including a clothes steamer! The view of the Austin skyline was great, and they have thought of everything here--a dog park, outdoor space for relaxing, a restaurant and bar, and a great pool! Plus, the hotel is conveniently located near restaurants, Bars and music venues. The staff is also super friendly and helpful!We will definitely come back! read more
Very good location. Though, a 4 star, the rooms did not meet 4 star expectations. The property was beautiful and well maintained though and the location is hard to beat. Centrally located and great for first time visitors! read more
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