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Canopy by Hilton Austin Downtown

3.5 (79 reviews)
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Lobby
Gretel Y.

I had a great three-night stay at the Canopy by Hilton Austin Downtown! I was in town for work, but decided to stay an extra day to explore. Location was great. It was within walking distance from many restaurants, bars, and shops. I walked to breakfast and/or coffee every morning and even walked to Office Depot to pick up some things for work. I can't speak for parking or valet since I didn't rent a car. I was placed in room 320 with a king bed. The room was spacious and gave me plenty of room to walk around while also having a dedicated space for all my belongings. I had no issues with the room. However, if you're looking for a nice view, room 320 is not it. My view was of a building wall.. But it didn't bother me because I didn't spend a lot of time at the hotel. I was really only there to sleep. Since I didn't spend a lot of time at the hotel, I didn't get to explore much of it, but I do know there's a pool, fitness center, and onsite restaurant and bar. They also have a nice spacious lobby and courtyard. A few other things I appreciated: refillable water bottles in the room, a water station with hot and cold water on every floor, the welcome note and chocolates, and the wonderful service throughout my stay!

Ava R.

My daughter and I took a mini vacation to Austin over the Independence Day holiday. Unfortunately, it rained the entire weekend but the room and service were spectacular. I was checked on repeatedly and when I complained about the inability to cool the room down, the maintenance man was able to come in and override settings to make it cooler. They offered daily happy hour but unfortunately, we weren't able to partake. I will definitely rebook with this location because it made me think of the quality that Hilton was once known for.

Refillable glass bottle provided.
Sarah E.

Canopy is one of my favorite Hilton hotel brands. The staff here provided incredible service during our stay. There was no wait at check in and was done within a few minutes. Coffee, hot water and tea bags are provided in the waiting area of the lobby. Room was clean and beds were made as usual. However, the plug where the coffee machine was located did not work. A selection of tea bags are offered in the room, but there was no kettle provided. I was very delighted by the fact that the hotel provides glass bottles for water refills.

Shelly S.

First of all, I love the canopy brand. I stay half the year in a canopy in Minneapolis and I love the place. I had to travel to Austin and decided how could it be different? I have to tell you I am sadly disappointed at my experience here. The only person I could say who was remotely friendly, and happy for that matter was the valet that brought my car to me this morning. She was great. I checked in and the person who checked me in, never looked me in the eye or acknowledged me in a way that welcomed me. I had picked out a room, and she changed the room and didn't give me a reason why. When I got to my room, turns out I'm facing a wall. OK, I don't mind that as much, but nothing in the room worked. The TV wasn't working, I couldn't get hot water to my shower, and the clock read four hours ahead with no way of changing. The customer service here is pretty bad is I felt like I was a burden to them rather than them wanting to help. The restaurant across the way also felt the same, unwelcoming. Getting to order a drink, which I ordered pretty hefty tequilas, seemed like a chore for them. I was under the impression that Austin was supposed to be a bunch of friendly people. Haven't felt that yet! The Highpoint of my stay here, was the chocolate chip cookie..

Verbena bar and restaurant
Steven F.

This is a really nice a well kept Canopy. The lobby and restaurant and very cool and the food is excellent. The gym is pretty small but it is still fancy with good equipment (doesn't have barbell racks, any sort of cable machine, or rowers). The pool is also really nice with some views but it's also small and get crowded at prime time. They give out free drinks sometimes when you check in, and they are always offering some kind of treat. 4 stars only because it's on 6th street and the noise can keep you up. They have some rooms with soundproof windows, and some on the backside of the building are quiet. Every time I've stayed here there's also been a party in the room next to me or both rooms and that's pretty annoying (if I'm not in the mood) but it usually settles down by 11 or 12. I have stayed here 3 times prior to moving to Austin, and 3 times after moving for "staycation"

Thermostat in the virtually unusable Fitness Center. Honestly, you could pass out trying to do cardio in here.

Be aware they don't give you a fridge, they give you a "cooling drawer" which does NOT keep things cool enough to prevent perishables from going bad. Lost a bunch of stuff as a result. Also, do not expect the fitness center to be usable; the temperature in here was 79 degrees when I arrived. And despite the AC being on for over an hour, the temp has only dropped to 78. Clearly their AC priorities are saving money, not guest comfort. Also, might have something to do with the fact that the filter apparently hasn't been cleaned in sometime... First time trying a Hilton property in 4 years. Won't be back. Save yourself the trouble and skip this hotel.

Complimentary sparkling wine served during Happy Hour by the fantastic Otelia!
Greg L.

Another 5-star experience at the Canopy this year and the majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need! Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find. The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay. When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew.

The front of the hotel

I highly recommend this hotel whenever staying in Austin. It's on 6th street but away from all the craziness. It's closer to lady bird lake which is awesome for a sunrise or sunset walk . The staff was beyond AMAZING . Will return again.

Canopy by Hilton downtown
Katy C.

There's a Canopy by Hilton in my city and I have enjoyed staying there for a staycation, so when I found this location for an upcoming trip to Austin, I was really excited. The location is prime, within walking distance of tons of bars, restaurants, and entertainment, and a short drive away from most attractions. We Ubered a lot and I liked that Sixth street is one way so we never had to run across the street to be picked up. The hotel has a bright and airy atrium and a beautiful restaurant with great happy hour. The employees we interacted with were all polite and gave us a recommendation for a late night snack. We were offered complimentary canned water upon arriving back to the hotel after sight seeing, which was nice. There was a filtered water/ice dispenser on our floor, which we utilized in the 95 degree heat! Speaking of the heat, the pool was a big part of my choice of this hotel. It's pretty tiny, but luckily it was never that busy when we went and always got a chair. They have some shade umbrellas and a bar which we enjoyed. On to the noise - yes, it was pretty loud with a huge bar located next door. Friday and Saturday nights were the worst, but I always sleep with earplugs anyway. They also provide earplugs, chamomile tea, and a noise machine which we did use each night. If you're a light sleeper, this is probably not the hotel for you. If I get a chance to visit Austin again I wouldn't hesitate to stay here in the future.

Seating in the pool area overlooking 6th street.
Waverly H.

I love this hotel. It's very well appointed. I would definitely stay here during the week when the music is not so loud like it is on the weekend (the room comes with complimentary earplugs). I do recommend this place if you have friends who want to party and be in the middle of all the downtown clubs. I can't recommend it for a retreat to relax. The beds are supper comfortable and I really enjoyed my long hot showers. The Nespresso machine in the room is a nice touch. The lobby has many nooks and crannys to sit and relax. There is a pool table and a very nice small workout facility. The pool area is so quaint and cozy with seating to look over 6th street. I do like this place. I stayed at the Canopy in Reykjavik Iceland also and I highly recommend that location.

Nespresso machine, cups & bottle to get filtered water/ice from the machine

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4 months ago

Excellent sevice, fine food. Fun bar. Had two dinners and two breakfasts. Prices were reasonable.

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11 months ago

Lauren at the front desk fixed the zipper that broke off my suitcase! Lifesaver, appreciate her and her kindness.

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1 year ago

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7 months ago

Enjoyed our stay at this hotel. We found our room very clean, front desk service was friendly and helpful and breakfast was good.

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2 years ago

Don't bother staying here if you are driving to Austin. They won't have enough parking for hotel guest

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Page 1 of 2

Ask the Community - Canopy by Hilton Austin Downtown

Review Highlights - Canopy by Hilton Austin Downtown

The staff was incredible - Otelia at reception in particular went above & beyond for our group & was so kind & inviting!

Mentioned in 3 reviews

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Frame Hotel Treehouse - Suite B bedroom

Frame Hotel Treehouse

(165 reviews)

$$$

78704 (South Austin)

This property called me directly & forced me to cancel my Expedia reservation claiming they didnt…read morehave availability and hotels booked thru Expedia are "not guaranteed". I had booked our room 2 months in advance, paid the full amount owed & the hotel had already sent me a text welcoming me & my reservation. Today I receive a phone call from the GM (Michael) one month before our trip advising they had a 1/2 marathon in town the week of our reservation and I could either cancel or move to their other property. We specifically reserved this hotel & didn't want to move. Horrible customer service. I'm so disappointed. BEWARE!

We opted to stay at Kimber Modern while attending a wedding nearby. The hotel was perfect for our…read moreneeds and I would definitely stay here again! First the location was ideal, right on South Congress and the best part is that the parking is free! I was a little concerned about noise coming from the clubs that are literally steps away, but it was not an issue the weekend I was there. Second, the property is more like an Airbnb in that there's no front desk. You get the access code via email prior to your arrival. However, that is not to say that there's no staff. I had some questions and was easily able to talk/text to someone immediately. We were in the Orange room which was comfortable and well-designed for two people. Plenty of storage space in the main room and in the bathroom. I always get nervous when I see the wall mounted AC unit, but this one worked great! Our room was nice and cold and the unit was very quiet. My only negative point of our entire stay is that the water pressure in the bathroom is a bit weak and the hot water from the sink tap takes a very long time to warm up. We enjoyed the common room with the Jura coffee maker. There is also filtered water and other beverages available at no charge. I'd like to add that the staff is incredibly friendly and kind. I look forward to staying here again soon!

Loren Hotels - Inside room

Loren Hotels

(32 reviews)

Bouldin Creek, 78704 (South Austin)

We stayed at The Loren Hotel for a night and had a wonderful overall experience. The rooms are…read morespacious, beautifully decorated, and feel very luxurious--perfect for a relaxing stay. We also dined at Nido, the hotel's restaurant, for both dinner and breakfast, and it was definitely a highlight. Located on the topmost floor, Nido offers stunning views of the river and downtown Austin. With both indoor and outdoor seating, the ambiance is elegant and ideal for a special evening. During our visit, we saw a couple of groups celebrating birthdays and wedding anniversaries, which shows how perfect this place is for special occasions. The pricing is on the higher side, but it matches the upscale experience and beautiful setting. For dinner, we ordered the Burrata as an appetizer and the Autumn Garden for the main course, along with an American IPA and a Jack Frost cocktail. Everything was delicious, but the Burrata truly stood out as my favorite. Breakfast was equally enjoyable--we had custom-made omelettes with veggies and avocado toast, both fresh and flavorful. Overall, The Loren Hotel, along with Nido, offers a great blend of comfort, excellent food, and a beautiful atmosphere. A perfect choice if you're looking to celebrate something special or simply treat yourself to a high-end experience.

We looked forward for months to our event at the Loren Hotel. What's better than a family wedding…read morewhen you haven't seen your family in a few years? We stayed for two nights. The Friday night gathering was amazing. It was a perfect setting on the eight floor to talk, mingle, and meet new people. The evening was warm enough to go outside on the balcony/deck and have conversations and enjoy a breeze. The room itself is large with a water station and a bar. A few short tables were set up for sitting and a few tall ones for standing. They had a nice selection of drinks from beer and wine to mixed drinks. The food included lobster rolls, sliders (chicken and beef), a tray of different veggies and dips, little balls of cheese and something, and aroncini? My favorite was canapés of Mellon and prosciutto. The saltiness of the prosciutto added to the flavor of the melon. This event was 5***** I blame the architect for the room setup. Why would you put bedrooms on the side of a hotel next to traffic. The noise, honking and sirens. It finally quieted down around 11:30. Saturday was also an issue. They do provide ear plugs and sound machines, neither works for me. I was also surprised there was no lotion in the room. There was no microwave. Everything else in the room was top notch. Robes, slippers, a safe, a bar, and fridge. Overall, the noise is what created the 3*** rating. That was very disappointing.

JW Marriott Austin - Exterior

JW Marriott Austin

(652 reviews)

$$$

Downtown

I stayed here for three nights while attending a work conference in the hotel and had an excellent…read morestay. The hospitality was unmatched and the rooms were spacious and modern. While I mostly kept to the hotel, when I did venture out, I found that there were lots of great dining options within walking distance. My only nitpick is that the Wi-Fi was unreliable, which I've seen mentioned in a few other reviews. My first night, there was an outage throughout the entire hotel. If this stay were not reimbursed, I would have removed a star considering rooms average $500 a night and reliable internet access is expected. However, I was given 2,500 bonus points after calling the front desk when I first noticed I didn't have service. Completely unexpected but very much appreciated and yet another testament to the great service here.

Recently my BFF attended a work conference at the JW Marriott and I tagged along for a little…read morevacation in Austin. I absolutely loved this hotel! The bed was super comfortable, the location was exceptional and walkable to everywhere I wanted to go while my friend was working. The staff members were super nice and I really enjoyed the flavored waters in the lobby and that the reception desk gave us bottles of water when we checked in. I so wish I'd taken a picture of the shower! The shower was luxurious and I started each day feeling like I was showing in a spa. I definitely will stay here again next time I am in Austin!

Colton House

Colton House

(42 reviews)

78704 (South Austin)

This is a great hotel. We were there because a family member had a procedure at St David's. It was…read morea breath of fresh air to walk in the lobby and then our room. It was clean and had everything we needed. We had a two bedroom. They were set up on opposite sides of living area with separate bathrooms too. I appreciate the large kitchen Island and then we had a table that was very large too. It faces the TV so I could eat and watch TV. The bed was comfortable. The pillows too hard for me. The shower was a AMAZING! It was large. They had a washer /dryer but without detergent. There was a nice bar and a great workout room. They have a separate yoga studio and do workshops there. You can become a member. The cleaning women were also spectacular. They were nice and friendly and grateful for a tip. They were learning English and thrilled I was helping them. There is no doubt that I would stay again if in area. It was in a convenient location.

Stayed here on May 16 and unfortunately had a very disappointing experience. The biggest issue was…read morethe customer service at the front desk. The female employee who checked me in was rude, rushed through the process, and did not explain anything about the hotel or amenities. To make matters worse, the pool gate code was not working. I called the front desk for assistance, but no one ever came to address the issue or help resolve it. Overall, the lack of professionalism and poor customer service really impacted the stay. Management should seriously address how guests are being treated at the front desk.

Canopy by Hilton Austin Downtown - hotels - Updated May 2026

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