A longhorn was brought up to the 5th floor! What a site! What a great hotel! From the moment I entered in to the moment I left, I felt that the customer service was exceptional. I was attending a conference at this hotel and was pleasantly pleased with the room, the amenities, and the walkability of the hotel to anything and everything. Lizzy was the front desk person that helped me check in and she made the entire experience wonderful. I loved that with using the app, the hotel checks in with you to ensure that your stay is going well. A great hotel, food was excellent and room service was quick. Would definitely stay here again. PROS: Amazing pool and bar- definitely grab a drink at Zanzibar Great Access to the city, walkability Customer Service excellent Rooms Spacious- all amenities Uber access easy to the hotel and quick with the door peeps Great restaurants Quick Room Service Excellent convention rooms- spacious and easy to find M-lounge was great- open and with lots of space CONS: Parking- but yeah, big city, it is a pain read more

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I stayed here for 3 nights for a work conference. The check-in was smooth and efficient. This was impressive considering there had to have been at least 1,000 of us staying here for the conference. The rooms are clean and spacious and depending on your floor, you should have decent views of the city. The M lounge on the first floor has a great, but simple breakfast. The pool and the gym are top notch. The conference rooms are massive. The location is perfect. read more

Austin Marriott Downtown - Hotels Near Me - Austin, Texas

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Lovely hotel in the heart of downtown. Very convenient spot and easy to walk to main attractions. We were able to get a corner room (not a suite but still very nice) with an amazing view of the lake. The room was clean and well appointed. My only complaint/concern is this hotel is going with the new trend of thin frosted glass slider doors for the toilet room. Not enough privacy!!! Please go back to a regular door. The staff were really helpful and friendly, both on check in and departure. Because they have amazing, fancy elevators, they escort you to the elevator bank and show you how to use them. What a nice touch! My only other word of caution: DOUBLE CHECK YOUR BILL/FOLIO prior to checking out. We had an additional $161.50 USD for a restaurant charge. We didn't eat at this restaurant and upon inquiry, it was an error and the server had charged to us but it was supposed to have been on a room with a similar room number. Stay vigilant as I was advised it wasn't the first time it had occurred with this staff member. Would we stay here again though? Yes, absolutely. Great location, clean rooms, and wonderful staff. read more

Austin Marriott Downtown - View from our room on the 26th floor - Hotels Near Me - Austin, Texas

The hotel is located in downtown Austin. We choose to rent a car instead of valet parking because the hotel was charging about $75/ daily. This hotel looked nice from the outside. It had a upscale feel as well. The staff were professional and friendly. One of them helped us with our bags and brought them up to the room. My toddler even got a cute bat stuffed animal from the concierge/front desk. Our room was nice but i wish the closet was a little bigger. We stay here again, I think it would be best to get a king size bed instead of 2 queen beds. I felt that with the 2 beds it made the room feel cramped. Also, I wish our hotel room view wasn't of a construction site. We booked multiple rooms for my family. My parents and sister had some bathroom issues in their rooms which was unfortunate. The hotel also messed up the billing of our rooms a little. Make sure you get everything sorted out before you leave. The restaurant and bar areas in the lobby were nice. The lobby area was nice and felt upscale but with a friendly vibe. We stayed here because we were attending some events there. read more

Austin Marriott Downtown - Hotels Near Me - Austin, Texas

My husband's annual company party was held in Austin so our family decided to make a weekend trip out of it. Our room had two queen size beds and it was equipped with basic toiletry and a mini refrigerator. The room was spacious and clean. WiFi is free for Marriott members. The location was very convenient for us. It is close to a few places that we wanted to check out. On-site parking is valet only (with in-and-out privileges) but it is $75 per night. Luckily there are more affordable options nearby such as the convention center at $15 for overnight parking but there are no in-and-out privileges. I did not realize the convention center has more than one parking garage. On our first night, we parked at the parking garage by 4th Street and it is 8-minute walk to Austin Marriott. Normally, that is an easy walk. However, it was during a time when Austin was expecting a winter storm so temperatures were frigid and there was icy rain. On our second night, we parked at the parking garage by 2nd Street and we only had to cross the street to get to our hotel. read more

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I stayed at the Austin Marriott Downtown and overall had a very good stay. Booked a king room with a city and pool view, and the views were amazing, definitely a highlight. As an elite member, I appreciated the perks, including free high-speed Wi-Fi, a $25 daily food credit, and free coffees, which added nice value to the stay. At its current rates, I think the hotel is decently priced for a downtown Austin location, though I hope prices don't go much higher. Service was generally friendly, but there were a few delays. In-room dining was slow - I called around 8 a.m. twice with no answer, and once the order was placed it took about 25 minutes for the food to arrive. Additionally, the front desk phone can be busy and hard to reach at times, which affected the overall experience and is why I'm giving 4 stars instead of 5. That said, the staff was consistently nice and friendly in person. The valet attendant, Artem, was especially helpful and friendly and assisted us with bringing our luggage up. The staff at Load & Vine were also very welcoming and pleasant. A luxury hotel. Overall, a solid downtown hotel with great views, good elite benefits, and friendly staff, with some room for improvement in responsiveness and in-room service speed. read more

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My room wasn't ready even though I was checking in after 4:00. I have never had that happen before. It was really disappointing since I had left California at the crack of dawn and was two hours late due to flight delays. I was attending a conference and the first event was just a few hours away so all I wanted to do was clean up and get out of my heavy clothes since it was over 90 degrees. The lobby was crowded so there was little room to wait with my suitcase. Eventually, I got a room after making a plea to the person supervising the check in line when I was inquiring about checking my bag so I didn't have to drag it all over the hotel. The room was smaller than I expected but clean and modern. But the first night was rough. The smoke alarm was blinking so much it was steadily lighting up the room at 1:15 AM. The engineer stuck blue duct tape to cover up the light and left it at that for my entire stay. Later on that night, I noticed the refrigerator was gurgling so I went to unplug it. However, I couldn't reach the plug because it was behind the large armoire. When I moved the refrigerator, I noticed there were puddles under it. They ended up putting new one under the desk which made it hard to sit at the desk. It was fun to be in the midst of the Formula One madness but it was also difficult to get to and from the hotel. I am not sure I would stay here again. read more

Austin Marriott Downtown - This was the fix for flashing smoke alarm. - Hotels Near Me - Austin, Texas

Beautiful hotel right in downtown Austin. Great location near the lake and just a couple of blocks from congress bridge otherwise known as bat bridge. Staff are friendly and extremely helpful. The hotel is modern and high tech. The room we stayed in was very large with a great view and lots of windows. There is an elite member lounge with breakfast and afternoon snacks as well as beverages available 24/7. Pool and gym are both really nice. Overall excellent stay and would definitely stay here again! Customer service: 5/5 Amenities: 5/5 Rooms: 5/5 Property: 5/5 Overall: 5/5 read more

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Oh my goodness what a night!!! Jordan was there to start us off right. With a smile and shake he quenched our thirst. When it comes to favorite bartenders, this man comes in first. On top of all that, this bar even helped out Their own. Sending us out into Austin with fabulous list of places to roam. We had a great night and yall were the main reason. If only we had a covered patio at Corrine's, it would have been the perfect evening! read more

Austin Marriott Downtown - Hotels Near Me - Austin, Texas

We purchased tickets for the Diana Ross concert in support of Hutson Tillotson's (HT) 150th anniversary. We were happy to support HT's fundraiser and it's 150th anniversary. HT has some significant expansion plans for their university. The evening's theme was futuristic. This was one of best orchestrated fundraising events we have attended. Not sure if Austin Marriott or HT or both were responsible for planning this memorable event. The event began on the 2nd. Floor. You were greeted by super tall robots, aliens serving passed appetizers and women swinging on circles out of this world. Food included included lamb, Bruschetta, chicken and beef sliders, beef skewers and salad cups. They had a DJ spinning tunes with a dance floor totally activated. They ended with a futuristic fashion show. Then there was a seated dinner of roast beef, mashed potatoes and broccolini along with rolls. Dinner was followed by a chocolate mousse. The food quality was high from the appetizers to the plated meal. Diana Ross is legendary and was phenomenal!!! She's 82 years old and is still performing at a high level. This is a concert that will go down in the books!!! Incredible event... read more

It's like the Austin Marriott knew I would not be back for a while - Austin has been my second home for the last several years as it's where I work - but sadly that is about to change as I now work more locally so it was lovely to get here to a beautiful upgraded room! Got a large corner room with floor to ceiling walls that wraps two of the walls - stunning views of Town Lake and the Cityscape! Lovely bedroom area with a desk and sofa that looks out over the city , comfortable bed, wall mounted TV and corridor leading to bathroom area! Loved the room, loved the views and love the gifts that they leave for Ambassador level ! Keeping fingers crossed that Jon changes and Austin becomes my second home again so I can enjoy this hotel again!! read more

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A very okay experience. I stayed her while on a weekend business trip. Accommodations were provided by my organization. Upon check-in (early), the concierge made me feel like they were doing me a huge favor by letting me check in early. It was an "ick". The room itself is strange. You walk into a bathroom section. Toilet has a stall with a door, the shower is clear glass with no other protective door so anyone who enters can just see you in the shower. The sink/vanity is in the hallway vestibule. Additionally, there is very little light in this area so its not great lighting for doing your hair/make up. My room had a very nice view of the city and the pool below. The building's elevators are frustrating and not all the touch pads work. Sometimes you will be waiting for quite a few minutes to get picked up from your floor. Overall, in a downtown area saturated with a range of hotels, I do not think I'd stay here again. read more

This was one of the worst hotel stays I have ever experienced. As a frequent guest of Marriott properties, I have stayed at many locations, but the bed at this hotel was extremely uncomfortable. I spoke with the front desk, and they requested housekeeping add an additional pillow top, but it did not improve the mattress. The rooms were clean, and the front desk service was inconsistent depending on who you spoke with. The valet parking attendants were excellent. I would not recommend this hotel if you need a good night's sleep, especially if you have important meetings. read more

The Marriott located on E Cesar Chavez is in the heart of downtown with a high walkability score. The conference space of the hotel is perfect for corporate girlies needing to plan their next corporate event. Even if you're not a guest of the hotel, you'll find people enjoying the rooftop bar/restaurant, the Zanzibar. read more

I am extremely disappointed by the treatment my friends and I received at the Austin Marriott Downtown. On Wednesday evening, the three of us had dinner at Fogo de Chão and valet parked our vehicle at the Marriott, which is located right next door. After dinner, we walked into the Marriott to use the restroom. I had been to the hotel's restaurant one time months ago, so I knew the restaurant and bar in the lobby area were open to the public. While walking to the restroom, we stopped briefly to take a few photos with a digital camera. We were not blocking walkways, bothering guests, or causing any disturbances. In fact, multiple people walked by and complimented us on how beautiful we looked. Afterwards, we sat down at the hotel bar with the intention of ordering drinks. After waiting approximately five minutes without being acknowledged by the bartender, three security personnel and hotel staff approached us and informed us that we had to leave because they had received complaints that we were "soliciting." We were completely shocked and confused. Soliciting is a serious accusation, and we asked them to explain what behavior led them to believe we were soliciting. We were repeatedly told they "couldn't say" and that multiple guests had complained and that, for their safety, we needed to leave. At that point, we felt targeted. We were the only three Black women in the area and had done nothing more than take pictures and attempt to patronize the hotel bar. The situation became even more bizarre when one of the security guards informed us that guests claimed we had been at the hotel the night before and that we "come every weekend." This was impossible because NONE of us had ever been there before. When asked what they could do to make the situation better, we requested they review the security footage. Approximately 15 minutes later, security returned and admitted that they did not see us on the cameras the night before. Despite acknowledging that part of the complaint was false, they simply responded that it was private property and they could still ask us to leave. While I understand that private businesses reserve the right to refuse service, I do not understand why three paying customers were immediately labeled as solicitors based on false complaints without anyone first speaking to us or observing inappropriate behavior. Not once were we asked if we were hotel guests, dining patrons, or attempting to purchase drinks. Instead, assumptions were made before a conversation was ever had. What is most upsetting is that even after proving we had been falsely accused of returning to the hotel repeatedly, there was no apology for the embarrassment or accusation. We simply went from being "solicitors" to being told, "It's private property." No one should have to defend their right to exist in a public hotel lobby while attempting to patronize the establishment. Being falsely accused, surrounded by multiple security personnel, and treated as a potential threat was humiliating and deeply disappointing. Austin Marriott Downtown owes its guests better than this. read more

One of the best Marriott hotels I have ever been to in the US! It's in a good location to explore the downtown. You can easily walk to 6th Street where all of the music is playing in about 10 minutes. The capital building is also in walking distance. They have a large gym and rooftop pool with a few restaurants and bars. If you're a gold member or higher, this is the place to stay they treat members very well and the best that I have experienced as platinum. The lounge is ok they have some standard food and drinks but no alcohol. The staff are very friendly and we're helping when I accidentally left some valuables in my room after checking out. Parking is valet and quite expensive so using ride share is a good option. read more

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We had a corner suite so the views were definitely amazingly picturesque of lady bird lake as well as downtown. We stayed here from Friday to Sunday. Our check in, valet, and checkout were super easy and very customer friendly. We had access to the M lounge which is always great for coffee, tea, snacks, and breakfast. We tried both restaurants Corinne and Zanzibar which I have reviewed separately. I definitely recommend trying out Corinne. read more

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This was a nice stay in downtown Austin. The hotel is situated in a spot perfect for walking to all Austin has to offer. The room was clean and comfortable, and I slept great on the bed. They have lots of food options in the lobby area, and very nice looking pool (but it wasn't heated so no one was using it in Nov). All in all I liked this place and would stay here again. read more

The hotel was understaffed and required me to 7 pm for a room. When I checked out, the valet lost may car keys. I had a flight to catch and, the had to take an uber to the airport. The valet eventually found my keys, and returned the car to the rental company without gas or a cleaning. The Valet refused to refund the Uber, the gas, or the cleaning. Worst hotel experience ever. read more

Loved this hotel! Went to celebrate my 40th bday with my family and the service was amazing. Rooms were great and we got a birthday amenity delivered to our room. My husband was able to coordinate easily with the staff to set up a present for me. Lobby was beautiful and the whole experience great! read more

My family and are genuinely impressed by nearly every aspect of this hotel. As soon as we arrived we were greeted with smiles and polite gestures. We wanted to switch our room immediately upon checking in to get a better view and the assistant manager, Ricky, obliged us with both a better view of downtown, courtesy drink voucher, and continued to check in with us throughout our stay. The rooms are incredibly clean and the beds are actually comfortable. They have a VIP lounge for an additional $20 a day and it was so worth it! Especially with our 5 year old who consistently requires snacks to function (ha). We never stay in hotels more than once as we like to mix it up when we travel but we will undoubtedly stay here again next time we visit. Thanks for a great stay!! read more

Wow! Everyone is so nice here. Visited for a conference and stayed on the 27th floor. The rooms were well kept though no refrigerator. However they will bring you one if you ask for it. Check in was seamless. The hotel walked me through how to use their fancy elevators. The meeting spaces were very spacious and accommodating to the large conference. I like that the hotel replaced bottles of water every day in the room. Only 4 but it's better than nothing. Close to Congress Ave for walking and shopping. read more

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Absolutely loved our stay at Marriott downtown Austin. this hotel is particularly unique and definitely has its own signature. The staff are wonderful, rooms are updated and modern accommodations, but the food is definitely a notch above the rest. We had several compliments from our meeting guests about how they enjoyed the meals throughout the course of the week. I mean, who serves prosciutto as part of a lunch and absolutely nailed it. They also have a lovely little café OnArrival and the hot drinks are superb and very well done. I would absolutely highly recommend this Marriott to anybody who is staying personally or for business as there is a smooth balanced synergy within the entire hotel. Our contact Adrian was wonderful and Charles even stopped by to see us on departure day. Thanks for everything read more

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I was in town for a work event and stayed at this Marriott downtown. Its a great location to all of the downtown restaurants, other hotels and event venues. A very nice hotel with clean, well decorated rooms. I had a nice room on a high floor that had a nice view of the surrounding downtown area. The elevators are a bit confusing to use until you understand how they work. And the hotel was busy with a convention so sometimes the elevators took forever. No refrigerator in the room which is the one drawback. The member club on the mezzanine level offered a nice breakfast which I had a couple of times. Overall a nice stay. read more

Absolutely awful. My husband and kids showed up to check into this hotel--a reservation we made TWO MONTHS ago--only to be told that the rooms we booked weren't available. Why? Because they overbooked and clearly don't care about honoring reservations, even for Platinum Elite members. We asked for a solution, expecting at least a shred of professionalism. The manager's response? "You'll need to find another hotel." No apology. No accountability. Just a shrug and a shove out the door--with children in tow. We scrambled, made some last-minute calls, and thankfully another nearby hotel had more decency and got us in. But the real red flag? The front desk person unapologetically told us that just because you book a room type doesn't mean you'll get it. Let that sink in. They're openly admitting that reservations mean absolutely nothing here. If you enjoy chaos, poor customer service, and being treated like an afterthought--book here. Otherwise, run. read more

I went to put my clothes in one of the few drawers and found men's clothes. Thus made me wonder how clean was the room or was it cleaned at all. I handed in the shirts and no one with the staff cared. Sad place to stay! read more

Austin Marriott Downtown - Two shirts left in room - Hotels Near Me - Austin, Texas

I visit Austin frequently and always stay at Marriotts since I have status with them. I have stayed at 6 Mariotts in Austin: Austin Marriott Downton The JW Residence Inn The Courtyard The Otis Overall the hotel has a nice appearance with plenty of restaurant and bar space. Also super convenient to the Ann and Roy Butler hike and running trail. All the restaurants and bars a super convenient as well. The valet staff really stood out and is one of the best I have seen. They are fast and service oriented. They do an outstanding job of representing the hotel. They made sure to offer you a water and always greeted you with a smile. That is the best of the hotel. The M lounge is nice. They could use a honor bar to pair with the late night fare. They have a limit to 2 folks per room for the breakfast and they aggressively police it. We had 3 in our party and the attendant let us know it would be $30 for anyone over 3. We went to the front desk to ask if there was any leeway. It really went downhill from there. I am a titanium member that was staying on a military rate. The main desk attendant looked up my info and informed me that I was staying on a military rate and getting a good deal, and he would definitely not honor the request. I definitely get rules are rules, but this was handled poorly and I did not realize that a military rate means that you get service less than standard. We asked about the policy when we checked out and still received a fairly poor response. The front desk personnel are the frontline representation of hotel and this was a real negative. As far as the rooms they were clean and nice, but they are small. Overall, the convenience to downtown and fitness trails are plus. The valet staff is also a plus, those items raise it to a 3 (don't have half stars or I would rate 2.5) The rooms were small and front desk personnel lacked a service mindset. There are a few more Mariotts that I can stay in but this one is on the bottom. The JW is the best in town that I have stayed at. read more

This is our second stay at the Marriott in downtown Austin and it sure won't be our last! We had a great experience with the bellhop service, from Isaiah, who helped checked us in, to Brandon, who helped us check out. Both were very professional and personable! The amenities (pool and gym) are top-notch with great views of the city. We also enjoyed the wonderful staff service at the M Club for evening appetizers and breakfast! read more

What a lovely hotel. The lobby boasts a couple bars and a restaurant. There is also a cool gift/snack shop. All the staff are friendly and informative. I was here for work and the meeting rooms and halls are beautiful. The food they provide for the attendees is top notch. The hotel, in its entirety, is immaculate. The rooms are simple, yet offer the creature comforts needed. I was able to go for a long walk along Lady Bird Lake, and there are lot of restaurants, cafes and sites within walking distance. Make sure to check out the Rooftop pool. It's very cool. The pool is by Zanzibar, a trendy bar that offers great drinks and nibbles. Also breathtaking views of the city can be seen from here. Very nice hotel. Will mark this as a favorite for the next time I'm in town. read more

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TLDR. Disappointing. Stay at one of the other plentiful downtown hotels. I'm overall just disappointed with this Marriott property in terms of rooms and service. At check in, I was promised a room upgrade starting on the second night on my 5-night stay, but there was no follow up by any staff and I didn't get the upgrade. The lobby is tiny and the check in desk is just a couple tables plopped right next to the door. Sad. The room didn't have a mini fridge and was constantly humid. The rooftop area was constantly crowded with non-hotel guests and there wasn't any space reserved exclusively for hotel guests except for the poolside beach chairs which were always occupied and not shaded from the insanely hot Austin sun. You can sit in a shaded cabana but only if you reserve it in advance and pay extra. Finally, the hotel locks its doors after midnight because of concerns about homeless people walking in which is absurd. I live in NYC and no hotel does that. Just makes you feel like this place is grimy and they can't address the issue properly with appropriate staff. When I came in after midnight and misplaced my room key, I was grilled by overnight staff which was very confrontational and not what I'm looking for in what should be a pleasant and relaxing stay at over $300/night. I do not recommend staying here and suggest you stay at one of the other nicer 4-star hotels in the area which there are many, like the JW Marriott or the Fairmont. Apparently, 4-star hotel is an incredibly broad category and this Marriott is on the low end of the spectrum. read more

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3.5 Stars It's a newer hotel and that's noticeable in the technology they use and state of the rooms. There is a lovely hotel bar, a coffee shop, a restaurant and also a roof top Tiki bar inside the hotel which gives you plenty of options to get your food/drink on. Check in was stress-free and the staff was super friendly throughout my stay, even when an issue needed to be addressed. The rooms were clean and modern yet comfortable, including the comfortable bed. I slept like a baby. So why not 5 stars: -I was given an accessible room (so did other colleagues in our party) and the bathroom situation is not fantastic. Essentially the whole room is a wet room and while you shower the water will go everywhere. The shower curtain was pretty gross and way close to the shower head so contact was unavoidable. -The window curtain was very confusing. It was not fully manual but also lacked a remote control to fully open. -The pillows, which seems to be a recurring theme across all hotels, are just not stuffed enough to effectively support someone's head during sleep. I had to stack and fold them to give me some support. I would definitely stay here again, but it would have to be a non-accessible room. read more

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Beautiful hotel with breathtaking views. The Austin Marriott Downtown is conveniently located but also has tons of on-site amenities to make your trip easy: great fitness center, two restaurants great vibes, and friendly staff. Shoutout to the housekeeping staff too - the guest rooms and property are immaculately kept. read more

Austin Marriott Downtown - View from the 26th floor - Hotels Near Me - Austin, Texas

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The lobby is beautiful. The valet is very convenient and is high quality. The room was very clean. I felt very safe and at home.

First of all, Deborah at the front desk gave me the warmest hotel welcome I've ever had. Totally sincere - she told me about the hotel, amenities, restaurants, and offered to show me the way. Extra bottled water offered. She helpfully pointed out dining and elevators and explain their fancy dancy modern elevator system. The hotel has been open 14 months according to my info tour. Sharp, sleek, modern rooms. Albeit the king room is slightly smaller in footprint than at the JW where I stayed last. Great Northview on the 28th floor. Also enjoyed the pool area. It was considerably less crowded@ 5:00 than at the JW earlier this month. The tunes were bumping it was an excellent mix. The "tastes like summer" from Zanzibar was tasty and well-balanced. They offer no fuss drink service by the pool. The bed is perfect. For working space, everything I needed to focus and get some work done room. No clutter or unnecessary stuff. "Corinne" -- the sitdown breakfast restaurant-- is a nice space for a catchup-on-email quick bite. Black coffee and breakfast sandwich both solid. Surprised so quiet -- only 3 tables in an hour-- on this Friday morning. Overall, the Marriott's location for me is ideal; close proximity to both So Congress dining district: jump a Lime & cruise south into bicycle lane on the bridge. but also located right in the central business district for meetings. This hotel has moved atop my list in downtown Austin. bravo ! read more

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Definitely one of the best hotels I have stayed at! The workers were all very nice and helpful during our whole trip. The room was immaculate!! The pool was busy during the day but when we came later it was practically empty. We had an amazing time and are so happy we chose to stay here. Will be coming back next time we are in town! read more

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This hotel is a very nice property that is convenient to the conference center in the nearby JW Marriott. From the valet staff to the front desk or the room service to housekeeping, everyone is lovely. Warmly welcomed and all were polite and gracious. The hotel was very clean and had that super secret but wonderful fragrance that fill the air at all Marriott hotel. My room was a bit smaller than I'd like - I felt crowded. I also didn't like the lack of a refrigerator, though the room is too small to accommodate one. Overall this is a nice hotel and I'd come again. read more

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This hotel has kind of ruined my Christmas plans. My husband and I stayed here from the 12th to 14th of December. When we arrived, we wanted to extend for one additional night, so that we could attend the Christmas party we were invited to on Sunday. Our room for Friday night was paid for already by a government contract, and so we were offered our room for the second night at the same exact price, $175. Unbeknownst to me, that includes valet and taxes and a bunch of made up fees which totaled our price for one room for one night to $270. Fine, whatever, it's a hotel in downtown. They actually charged me $299, and they charged it TWICE. They also charged me $200 for two nights of incidentals. So for one night at this hotel, I was charged $700. It was gone out of my bank account the second I tapped my card. It has been almost a full week since we stayed there, and the money is not back in my account. When I called them, they said it will be another 5 to 7 business days before the money is back in my account. It took them one second to drain me of $700 but it's going to take them two weeks to put $400 back in. Looks like nobody's getting any Christmas presents this year, because I won't have the money until after Christmas. I've never left a bad review before because it's never been justified, but seriously fuck this place. read more

Staff were awesome Room service food was not that great Constant construction noise rooms were clean and well appointed service was great lobby lively centrally located read more

Our stay was wonderful from the moment we checked in! Dianna at the front desk was accommodating and friendly and went out of her way to bring us up new keys because she thought ours may act up! The room was clean and decently sized for the price and the amenities were all appreciated. We were in town for a wedding/short stay so we didn't explore much, but the hotel was well placed near great restaurants and walking distance from a bunch of spots! We also sprung for access to the lounge and I would definitely recommend! The breakfast options were varied (eggs, oatmeal, cereal, etc) and accommodating to dietary restrictions without having to ask!!! And they were delicious. read more

Booked this hotel for a business trip. I needed to be at the convention center for work and it was right across the street - very convenient and short walking distance. Lobby is very clean and modern looking. I worked at the long table every morning as it was the only table that was ergonomic and had charging outlets. The hotel should really put more of these tables as it would make a lot working people happy! Last thing to note about the lobby is the very loud music. If you need peace and quiet, then avoid the lobby at all cost. For me, minus when I had conference calls, the music was very motivational. This hotel offers a lot of dining options but one of the places I visited every day was LOAF + VINE. I came here for coffee before I start work for the day. For my first visit, I tried the drip coffee. It was a bit acidic to me and a bit disappointing. However, it is free refills so that's a plus! I found out the next day that they offer two different roasts for their drip coffee (medium and dark) and only dark roast for all espresso drinks. I played it safe and went with an Americano for the rest of the days I was here. It was way better than the drip coffee I had and was very smooth. I also liked how this place have medication and other necessity items. I found that to be really cool! The hotel overall is very clean and had friendly staffs. The unfortunate part is I always look at reviews before my stay and came across one that talked about the "moldy" blankets. I really crossed my fingers and hoped that was just a one off thing however it happened to me too. You see it especially when the sun is directly shining onto the blanket. It is very noticeable with the way the duvet cover is loosely tied to the duvet. I totally understand that all duvet will turn yellow over time due to body sweat and that it is not entirely mold but to actually see it in room, I was very uncomfortable to use my blanket throughout the duration of my stay. I did not sleep well and always looked forward waking up so I can be out of my room. I did call housekeeping to see if I can get lucky and get a clean one. One funny thing occurred. I told them that I had stains on my bedding and would like a new one. When they came by, they gave me a duvet as if they knew what my complaint was about. However, the duvet they gave me was worse than the one I had. Something tells me that they probably get this complaint a lot otherwise how did they know I was calling regarding the duvet and not the duvet cover, bottom sheet, or top sheet? Another con to this place is the elevator. I would say I probably waited a good 10 minutes for an elevator going to the lobby. The elevator they have here is not the typical elevators but those modern ones you see at hyperscaler companies - you hit what floor you want to go to and you get assigned a designated elevator. The way they program the elevators to work is not efficient and waste of time. It would've been better to just go with the normal one. Last con is the mobile key function on the app. It did not work for me whatsoever and it is just ridiculous to be offered anyways. You must have a physical card when using the elevator to go to your level otherwise you cannot have access. If only I didn't run into the bedding issue, this would totally been a 5 star for me! read more