Pros: Downtown. Close to everything. Breakfast in the morning Spacious room Kitchen in the room Friendly staff Con Pricey to park Rooms need better insulation Check in was easy. Our check-in staff member Maria, was super nice. She was able to give me some of my Marriott Bonvoy gold perks without me having to ask. I was able to use my phone as a room key. The room: very spacious and clean. I like that they don't have carpet. The room had a small kitchenette. A good fridge. There's a Small area with complementary coffee and tea. The AC worked well. The beds were comfortable. It was a two bedroom with a sofa bed. The bathroom was big. The shower pressure was excellent. They do have shampoo and body wash available Breakfast in the morning was very good. It was included with my room rate. We were give. the option of eating breakfast on the third floor and/or having a $50 credit for the first floor Caroline restaurant. We ended up getting specialty coffees and smoothies at Caroline and having some breakfast in the third floor area. The third floor breakfast was actually pretty good. It was continental, but the food was definitely better than normal continental breakfast. I loved their yogurt station. The breakfast on the third floor also had pastries for Caroline. They also offer complementary happy hour. My room rate included parking. Otherwise, it is $65. Valet was easy. When we checked out, we just text them when we were ready for our car and they text us when it was downstairs. It took about 15 minutes to get the car. read more

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Was staying in Austin for several days and saw the Element as a hotel option that could actually fit five people in a room. I absolutely love the Element brand, so it wasn't a hard decision to decide to stay here. Want to give my credit to the staff here, they are great! I already had the studio two queen + sofa bed in a corner room, so there really wasn't much upgrade to make. But I did call ahead to make sure that I had a high floor, and that was promptly granted. And when I arrived, everyone was super friendly! Had our requests taken care of promptly. Room itself was only 320 square feet, but it didn't feel like it because of how much open space there was. Was able to fit five people pretty easily! Also had a really big bathroom, which kind of surprised me. Also has a full-sized refrigerator, dishwasher, sink, and stove, since the Element is intended for long-term stays. The refrigerator came in handy with all the leftover barbecue we had! They also have a complimentary breakfast in the morning. Shame that I never had a chance to try it because I was always going to different barbecue places and getting in line early, but it's a nice perk for sure. Great location if you want to be right next to the action in downtown Austin. Really enjoyed my stay here, wouldn't mind a repeat stay. read more

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The hotel is one of the worst Marriott properties I have every stayed at. The check in desk is so high the woman who tried to check me in couldn't see over it. I had checked in online and just needed a key. She couldn't figure out how to do that, though she kept trying and didn't ask her colleague for help until he offered. By that time I'd been standing at the desk for 10 minutes. It took another 5 minutes to get my key, I was offered a voucher for $10 based on my status, not offered points in lieu of a welcome gift. She didn't acknowledge or apologize for how long the process took. A bigger disappointment was my room. The door was stuck shut. When I got into the room I could tell it had been recently painted because there was paint on furniture, on the floor, on the mirrors. The furniture was shabby - literally all of the veneer pieces were chipped and scratched, the fabric covering the chair was frayed, and there were just 5 hangers. I called guest services to ask for more, was told I'd be placed on a brief hold, and was left on hold for 10 minutes before I hung up. When I called back and told the person this, she said several guests were ahead of me and put me on hold again. I gave up. The carpet in the room and the hallway was shabby as well. There are no drawers, just 2 small shelves near the bottom of the closet. There was no pen or paper. No USB-C power. There were a couple positives - the staff was very nice and the little kitchen was well-stocked. Other than that the hotel was absolutely awful. The rate was $208/night. If I had any idea how bad the hotel is I would have stayed someplace else. read more

Great stay overnight here ....great clean room, nice size, with many amenities, big bathroom always great for women! In the same building as Aloft so can be kinda confusing when you enter as you have to go to another level to check In for Element. They have a nice restaurant and coffee shop downstairs, also a nice breakfast is including with your room, with a nice variety of food. Great gym, weights and cardio. Nice friendly staff. Also loved the closeness to restaurants and bars. Also a short walk from capitol building. Great location. Perfect clean stay! read more

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I had a really disappointing stay at the Element Hotel in downtown Austin. The customer service was very poor--despite making a valet request ahead of time, they were extremely short-staffed, and it took over 30 minutes to get my car. The rooms were both very dirty, and it was clear they don't take time to clean the space. The shower pans have a poor design, causing water to spill out every time you use them. And to make matters worse, a homeless person even urinated outside the hotel, which made the whole place feel unsafe and unkempt. Overall, I would not recommend this hotel. read more

I love this place so much.... The representatives at the front desk are so cheerful... the complimentary breakfast was so good. The room is lovely... the location is great... I just love this hotel... read more

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Stayed at a LOT of downtown Austin hotels and I have to say, really enjoyed my stay here last week. A little surprised to read all the horrendous reviews on here. Maybe they've supposed service of later? Unsure. Checking in was a breeze, slightly confusing (they share the space with another Marriott property) but very welcoming staff. The vibe at the hotel was lively and welcoming. The little bar/patio area with little fires (I think it's called Upstairs at Caroline) was very cute, with pool tables and a nice bar. Think they served breakfast tacos there in the morning as well. Yeah the area is a bit seedy so you gotta watch out for noisy homeless around the corner but generally they seem harmless (I'm from NY so maybe not that intimidated by the homeless?). But 6th street and all the bars and such on there are right around the corner, some great restaurants within walking distance as well. Recommend checking the space out, definitely recommend and would definitely stay again. read more

Nice extended stay hotel in the heart of Austin, this hotel has an onsite laundry room, I usually bring my own tide pods. The rooms are good size, two queen beds + pull out soda can fit 5 - 6 guys. There is a little kitchenette as well with a fridge. There is free breakfast on the lobby floor. The parking here is valet only, but there is ample street parking. read more

I didn't know I was checking into a studio with a full kitchen. It was trendy, the staff was friendly and I won 2000 bonus points at check in. So cute, it was hidden in a fortune cookie. I was shocked when the hotel offered complimentary, beer and wine. That's an awesome Happy Hour. They also offered a continental breakfast in the lobby . I will be back again and again. 6 stars. read more

Element Austin Downtown - View from the room! - Hotels Near Me - Austin, Texas

I'm new to the whole element experience , and I'm liking it so far. It's like a modern version of a residence inn, which I've always loved to use when I travel for work--it makes you feel more like home. But what sets apart element from residence inns are the breakfast and wine/cheese complimentary offers. I even got a ten dollar gift certificate, which I got a couple of pastries downstairs with. There are a couple of restaurants in the hotel building, and it's near museums and the capital building . I'd highly recommend going here for sure . Not too expensive either read more

I stayed here during SXSW, and you very well may not be, but I would still strongly consider staying somewhere else. I've stayed at downtown Austin hotels now 6 times during SXSW, and this was the most disappointing. We booked directly through the hotel, months in advance, and booked a suite in case either of us had trouble sleeping. The day-of, we arrived at noontime, and they didn't have our room ready which was expected and fine, we dropped our bags and the words of the front desk gentleman were, "thanks for your patience, we just want to make sure you get the room you wanted. Someone will call you when it's ready". Everyone always says this and no one ever calls, and I'm sure they're busy, so we finally called at 6:30 and are told, yes the room is ready. When we get back to the hotel, finally ready to take a load off and relax in the room for a bit and are told, oh, we didn't actually have that room available anymore (???), but we'll make up the difference to you in points. It took us a minute to realize all that was wrong with that statement and called back to the front desk after seeing our small room, with the person saying they were, "escalating to management". THIS was the most disappointing part. We've had errors at other hotels of course, but here, not one person ever called us to apologize, or see if they could get us into our preferred room for even the last day or two of our 6 day stay. On top of that we had to argue with them in person and multiple times through email, just to get the money back for the difference in room rather than "points", which were lesser and did no good. Location is fine, but you better hope they get you the right room. Also, the elevator literally smelled like a recently used bathroom every single day. Weird, weird experience. Do not recommend staying here. Even our stay at the Corazon was better and they don't even have in-house staff, it's done by text. read more

Element Austin Downtown is one of the best hotels I've ever been privileged enough to stay at! I have been here for the last three weeks and am having such a wonderful experience! Every staff member I encounter, from the valet to the front desk, to the cleaning staff, is delightful and eager to help! Laura (front desk) is always the highlight of my day! She is AWESOME and has made the hotel feel like a home away from home! Also, my puppy Zoey highly recommends staying here if you have a fur-friend! read more

Element Austin Downtown - Pup approved! - Hotels Near Me - Austin, Texas

Really disappointing. The neighborhood feels unsafe- lots of homeless people wandering around at all hours and sleeping on the benches. The valets were courteous and prompt but the cost is CRAZY! The lobby has a smell of garbage which I suppose comes from the take-out counter. Two hotels are in the same building simultaneously- the Element and the Aloft. The check in counters are on different floors. It's very, very loud- street noise, hall noise. The breakfast was pathetic and they had no tea bags. The room had a full kitchen but hardly equipped to do anything. I don't think they expect it to be used aside from the refrigerator. The curtains were tattered, the sofa was frayed, the kitchen utensils were barely there and there were pieces that were dirty and rusty. Hair in the shower. Need I say more? read more

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This was solidly good choice of a hotel in a good location. Staff were friendly, rooms were clean (with a cool little kitchenette), and options for drinks, coffee, and food on-site. The gym was a little small but good enough to satisfy most needs -- treadmills, elliptical, bikes, free weights, and a squeaky BowFlex-like machine. Depending on the time of day, the elevators and second floor reeked of sulphuric fart smells, which were very unpleasant. The rooms' doors were also not slow-closing -- more than once, I was woken up by someone down the hall slamming their door shut. At least the room had a white-noise machine, but that didn't always mask the sound. The coffee downstairs at Caroline was "meh" but the free breakfast was actually pretty good. read more

Nice and comfortable mid-grade hotel in an excellent location in downtown Austin. It oddly shares a building with the Aloft hotel with the floor dictating which hotel. They have different lobbies as well. The hotel rooms are comfortable with nice beds and bedding. My room came with a mini fridge, sink, microwave, coffee maker and even a few dishes. The toiletries in the shower include body wash and shampoo conditioner combo in a wall unit not in individual several use containers. I always need conditioner so this situation does not really work for me. A complementary breakfast was also served that included breakfast tacos and even a vegetarian variety. Otherwise it was a basic continental breakfast. The hotel also has a small business center with a few computers and several bikes that you can use which are complementary for hotel guests. I enjoyed staying at the Element and would definitely stay again. read more

Element Austin Downtown - In the are where breakfast is served. - Hotels Near Me - Austin, Texas

Let's start with the front desk agent, Ken. SHE is awesome - personable, professional, and welcoming. Promote her or give her a raise, actually both! And now, the hotel itself: This is my third stay here, and it's becoming my permanent home away from home in Austin. The room is spacious, with an invaluable kitchen area. I'm here for SXSW, the property is one block from the chaos that is 6th st at night. All in all, I highly recommend this place. read more

Element Austin Downtown - Kitchen - Hotels Near Me - Austin, Texas

Worst experience ever at a hotel. Couldn't get checked in until almost 7pm. The room was dirty. Sticky floor with small paper all over. Their was a lot of trash in the closet with the previous guests name and address, dirty towels in the closet, dirty bedding, and dirty shower (false eyelashes in shower). We had to clean our own room and change our own bedding as they had no housekeeping. They said they would comp one night, then finally agreed to comp 2 of the 3 nights. Still feel that is not enough since we paid $475 a night for a suite. Would not return to this hotel. Overall dirty, poor customer service, and lack of empathy, very expensive parking. read more

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This is purely for the fact that my room was pre-paid by my employer and I woke on my last day at 4am (after having food poisoning for two days), to a $1131.21 charge at 4 AM! (my first two days were great actually) The supervisor was late to her shift and then had to call her manager to resolve as she was unable to reverse a change they were ABSOLUTELY NOT AUTHORIZED to do, and while she was on the phone I heard her tell the other end that I was at the desk and gave them this card when it was charged (at 4AM while I was in bed). My card was given for a $100 incidental hold and itching has been charged to my room. Due to me being sick I actually requested them not to come in the last three times just in case! Then I heard her admit to her superior that the bill was prepaid, so I inquired as to why I would be charged if it was paid. My card was declined because I am simply a worker for this show and now someone who can even afford a nice dinner for one, and expressed that I'm upset because I DO NOT HAVE THE FUNDS if that were to have gone through. She was less than patient, completely rude, did not apologize and at the end I requested to just be left in my room until I call a cab to take me to the airport. They refuse to answer my calls, they're staff has come to try and check me out even after expressing that I would be staying until check out. I am usually a kind person and I also work in the service industry, but the last 24 hours here have been awful. As a worker, I wouldn't recommend it. As a guest that can look flashy and give them tips go ahead, but my coveralls and work wear clearly gave them a different impression. The supervisor of element should probably check her attitude sometimes and remember that we aren't all here to bleed cash. This has been the worst experience in a while for someone who travels a bit while working and when I come back I will be sure to request a different hotel. **EDIT** I just checked out as I still had 5 hours in my room before the airport and when I walked up asking for my receipt I was met with smirks and whispers. If you're going to be rude and least do it better. I will NEVER stay here again. read more

WOW. The check-in experience was good phenomenal. I was so amazed, I walked up to Manny and Adrian that they remembered my favorite drink. Ana was the best server her hospitality was amazing. I just loved the experience and had a blast with them!!! Will def be back read more

Rooms were just great. Very clean. Girl at the front desk was super helpful and pleasant to deal with. There is a mini-fridge, microwave and sink (so kitchenette) in the room. The bathrooms are beautiful. The hotel is half aLoft and half Element. It's interesting, but it works. There is a little bakery type restaurant on the first floor. Then you go to the 3rd floor to check in for the Element. We really liked it. It's not fancy dancy, but it has top notch sparkly clean versions of everything you need. What more do you want? Way to go Element! read more

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This may perhaps be the worst hotel experience of my life. The positive reviews from Element were written years ago. It is clear this hotel has taken a turn for the worse. I understand the hospitality and travel industry is still recovering from the pandemic, but this is the 4th hotel I have stayed at in 2021, and it's the only one where I have had a bad experience. First off, I want to say that I felt completely mislead by this hotel. If you are a Marriott member, you will see this hotel is rated as a category 6 hotel. The highest ranking is an 8, and there were no hotels listed above a category 6 when I was booking. The other category 6 hotels Marriott hotels in Austin include the JW Marriott and the W hotel. I have stayed at both and had a great experience, but I really wanted a suite for this weekend and neither hotel had this option available. I noticed Element did and because it was categorically rated just as high, I went ahead & booked. Apparently not all category 6 hotels are created equal. Let's start with the valet "service". It is $49/night (certainly not cheap). No one ever offers to open your car door. There is no bell service, & they don't help you with your bags at all. There are apparently rolling carts available, but no one could find one when we arrived. We had to make multiple car trips to unload. I have a toddler and I'm 6 months pregnant; so my husband was left to this task alone. Not to mention the lobby is located on the third floor--meaning my poor husband had to unload all the stuff multiple times--once in the entry on the 1st floor, once in the lobby on the 3rd floor, and once on the 9th floor where our room was. This is horribly inconvenient for any guest! At the very least they should invest in more carts if the staff can't offer to assist. I had booked our room weeks in advance. I had requested a high floor with a city view, but no one at the front desk seems to review requests. In fact, the front desk is hardly ever open. The front desk opens at 7 AM, and it appears they are closed by noon (although their hours aren't posted). I don't understand how these hours make sense particularly during weekends since that is when you would expect hotels to be their busiest. May God be with you if you call the front desk or valet and expect someone to answer. Apparently the valet line isn't even connected to the valet. What's the point of programming it onto the phone then?!? Now let's get to the "suite" I booked. I have never seen one in a more horrendous condition. It appears our room had Sheetrock damage, and no one has bothered painting over it to match the original color. The city view, high floor suite I had booked landed us on the 9th floor in a hotel with over 30 floors, and we were left with a view staring into another building. When I went back to the lobby to see if they could give me another suite that met my requests, they said they didn't have another suite available for the weekend. They offered to put me in a room with the view I requested, but said they "wouldn't be able to refund (me) the difference for the suite". WHAT?!?! I had to pretend they never said that in order to avoid getting verbally aggressive, but they were really asking for it. I am Marriott Platinum member and have never been treated worse by Marriott staff. In fact, Marriott hotels I have stayed at usually go above and beyond for their Elite members. Not here! Besides all the scratches and messed up attempts to correct wall damage, the carpet had stains that no one has bothered to clean. When I tried to move a nightstand over to get to a back plug, I felt grossed out by sticky, dirty residue. I thought with a pandemic, hotels would make an extra effort to clean--not here! The vents in the rooms are horrible. You can smell everything from the other rooms. Again this is a pandemic we are dealing with; so it's time to upgrade the ventilation. From the photos on Yelp, it appears this hotel used to employ cooks to make a fresh continental breakfast. Not anymore. You're not getting breakfast tacos, fresh juice, an oatmeal bar, a yogurt bar, or fancy pastries anymore. You can expect for there to be Jimmy Dean ham and cheese sandwiches, rock hard kolaches with freezer burn, instant oatmeal containers, cold packaged muffins, and milk containers that are one day from their expiration. Upon check out, no one asked me how my experience was. I really wanted to give them a piece of my mind. It seems they already expect you to have a horrendous experience so they don't even bother to ask. I overheard the person ahead of me at checkout report that their sink was falling off. Did they offer any apology? Nope! I'm surprised this hotel hasn't been shutdown or fallen bankrupt yet, but Marriott if you're reading this, you really need to demote the Element's categorical rank. If you have read this review, and still decide to stay here, good luck! It's your funeral. read more

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Beautiful downtown location! Conveniently located next to the historic Driskel hotel which is a fantastic place to stop for a drink. It's also about 2-3 blocks from the capital. The Element has a very cool vibe with a hipster "rooftop" bar that was very relaxing serving craft cocktails. I say "rooftop" because it's on the 3rd floor and off to one side of the building. The bar had many options to sit and was open to the outdoors, so if it rains- there's no place to go! I enjoyed the complimentary breakfast which had a little something for everyone. My only complaint was the cheap scratchy sheets which i resolved by moving the comforter under the top sheet. I'd definitely stay here again. read more

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The hotel is very nice and up to Marriott Bonvoy usual standards. The valet parking by Flash Valet is reckless though and ruined our stay on 06/11 by damaging our new luxury car and the valet parking attendant not reporting the damaged they caused when the vehicle was in their care. I hate trusting valet parking at hotels and this incident reaffirmed by lack of trust. The $52 daily valet fee was somewhat higher than I have paid in the past. I tipped generously hoping this would help the attendants exercise care. The valet last evening that took our vehicle seemed very harried and scrambling more than the others we had at Element Austin so we think he was involved. We will see how the hotel and Flash Parking treat this damage read more

Element Austin Downtown - Damage to front left body working typical of parking and hitting something while turning - Hotels Near Me - Austin, Texas

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I really wanted to like this hotel...it was the perfect location!!! but be aware!!!!!!!!!!!!!! My family had a few rooms blocked off for a wedding we were all attending in Austin. But unfortunately, our stay from beginning to end was one of the most unpleasant hotel stays I've encountered. We stayed in room 814 during our first two nights and on the first night there, my 15 year old daughter, boyfriend and myself woke up to over a dozen bed bug bites on our backs, Legs, arms and face. We made sure to let the front desk know immediately and show them all the bites, but seems like they weren't surprised at all and just switched us rooms on our last night. I mean we were paying $700 for 3 nights which also included $150 for the valet parking (ridiculous), you would think taking care of their customers would be top priority? To sum up this horrible experience, the manager "Parker" just took some notes down and sent us away as if we were lying to him...not even trying to accommodate us or apologize, just bad customer service all around!! and to top this all off, the room itself just didn't seem like it was sanitized or cleaned correctly. We had a bunch of dirty dishes in the dishwasher that had a broken seal which obviously meant not cleaned. We had to also call front desk multiple times until someone finally answered to bring us towels and toilet paper (which also took 3 hours to get) and lastly, the valet OMG...there is an option on your room phone for valet but again, they never answered. I had to call the front desk to let them know and they told me "valet doesn't have a phone" lol so be prepared to wait an additional 20 minutes when you go to the valet area to get your car. really unorganized situation there. I will never be returning to this hotel. read more

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We stayed at the Element Austin Downtown during our relocation. Hotel is centrally located to many must-see attractions - great for walkers. Room was very cozy and we loved the kitchenette. Complimentary breakfast was delicious. We loved the on-site dining option, Caroline - great food and tasty cocktails. Staff was attentive and very friendly. Check-in was super easy as was check-out. This hotel is located in the same space as the Aloft (i.e.does not offer complimentary breakfast). read more

Absolutely the worst Hotel you can stay at downtown Austin. When I walked into the door the valet didn't even try opening the door for me because I wasn't parking with them. And a girl had gotten her car stolen at the same place someone pretending to be valet. My room wasn't ready, pillow on the floor, no water, shower drain out of place, mug cracked, coffee all over the disposable cups. No light on at all. Dog barking in the middle of the night because someone decided to vacuum at 4am in the am..... I can't believe you would pay that much to stay there. Last time I try this hotel. read more

We needed a hotel in downtown for the weekend. Element looked very promising from the rave reviews. When I googled family friendly hotels, Element did come up in my query so we decided to go for it. Unfortunately, it just wasn't all that reviews made it out to be unless you are young and here to party. When we arrived, we were told to go up to the 2nd floor to check-in; 2nd floor is Aloft reception while 3rd floor is supposed to be Element's reception but it must be under construction or renovation we were never really told why check-in was combined. The lady at the front desk was very nice, she offered to up-charge us $10 for a higher floor and better view. I wish I had known her definition of better view because all we got was a higher view of the tall building next to us plus a parking garage. Note worthy: you can still hear street level noise on the 18th floor. We left our white noise machine at home and did ask the front desk if they happen to have one for guests which they do not. The room is extremely basic. I didn't care for the kitchenette. We could not find any plates, pots or pans, utensils in any of the cabinets so we wondered what was the use of having a kitchenette if you do not have cookware. We later on found them in the dishwasher where a "cleaned & sanitized" seal was already broken. Hmm. Not sure about their protocol here (whether they run the wash and then seal or do they put the dishes up in the cabinetry before each guests arrive) but upon discovery of items in the dishwasher, one of the dishes was visibly dirty. Other things to note, in the bathroom shower a used bar soap was left behind. It's very small as if it's had multiple uses. There were crumbs in the sofa. And the TV quit working on us. We called front desk to ask how to trouble shoot and they offered to bring us a different remote as their only solution which didn't work so we were out of a TV. Based on previous reviews, we were sold on the complimentary breakfast buffet but come to find out they only offered one breakfast taco or breakfast sandwich and fruits. We were sadly disappointed. On top of that, the dining area did not offer any high chairs or booster seats for small kids. What we thought was a family friendly hotel turned out to be a party hotel for the youngsters. The only good thing that came out of our stay was a 7-11 around the corner that we visited a couple times for random items. We did see one other family with small children (looked to be 1 and 3) and we might've been overly excited to see them! Ha! I don't recommend Element for families with kids especially small ones. read more

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Nice clean rooms here. Great location. It's the first hotel that not only shared the same building as another hotel but half of the guest rooms are on the same floor as aloft rooms. They have a decent bar and bakery in this hotel and I even had a nice kitchenette in the room. Would stay here again. I wish they had a little better spread at the happy hour other than just cheese and a loaf of bread though. read more

I booked a room at the Aloft Downtown for my 30th birthday trip with some girlfriends; looked like a cool hotel and great location. Originally there were 4 of us, but then a 5th friend joined but we figured it's always easy to get a rollaway bed, so no worries. When we arrived at the hotel around midnight Thurs night, we were told that we could not get a rollaway since it is a fire hazard, and all the rooms were pretty much the same size. We checked into our room and saw how small it was and how one of our friends would have to sleep on this crammed space in the floor. It was a bit disheartening. But here's where the story changed and our girl Samantha H SAVED THE DAY! She called up while we were just starting to unpack and let us know that there was an available room in the attached hotel - The Element - which had a living space and a pullout couch. HALLELUJAH! We were SO surprised and happy with this amazing news and started throwing things back in our suitcases to move to our new, bigger, room. Sam came up herself to our room with our new keys. She was such a huge help and we greatly appreciated it. She really saved our whole trip and started it off on a high note instead of a low one. Our room was great and had a little kitchenette in it as well which came in handy with all the great Austin food that we could save and keep leftovers for later to warm up! We had plenty of space with us 5 girls in the room, and now had access to their daily free breakfast as well. This is a beautiful hotel in a GREAT location that has lots of places to walk to. Especially if you are a Bonvoy member, I highly recommend this hotel to stay in (and it is attached to the Aloft with a great patio and bar, and Caroline's downstairs). THANK YOU SAM! read more

Fantastic 5 night stay here with a group! Could not recommend enough! Room was large, comfortable and VERY clean. There is a fantastic happy hour/ restaurant/ coffee shop on the 1st and 2nd floor of this hotel that we stopped at a few times. Only issue was the room was not ready for us when we arrived (about 1 hour after check-in time). They compensated us with $80 of credit at the restaurant so we had a round of drinks for our group of 5 and the room was ready when we were finished. This location could not have been better!!! read more

I must say this place is amazing normally. But absolute fail is rediculous. I was only ther overnight for business and have nothing but praise for the facility in general. But there has been no way to contact them to resolve my card being billed twice. I have contacted reservations and was hung up on. Then never could get a manager on the line. Now almost a month later I have my card company asking who I spoke to and when. My only answer is nobody gave their name that hung up and nobody came to the phone the one time it was answered. And numerous efforts to reach them. So a 300.00 room cost 600.00 for 4 hours sleep. and 50.00 valet on top. read more

The hotel was fine, but the valet damaged my vehicle, and denied any fault. Not only did they damage my vehicle, but when I put in a claim for the damages, they said the damage was pre-existing. My car has ZERO damage when I dropped it off, and the bumper was dented and falling off when I picked it up. They referred to a bogus report by the valet claiming the damage was documented when they parked it. Conveniently for them, this was not told to me when I picked up my car, and notified them of the damages. I can only assume that this report was created after the fact to avoid paying for the damage they caused. The valet attendants wouldn't have even bothered telling me about the damage if I hadn't confronted them about it. I paid an overpriced valet to damage my car and cost me thousands in repairs! I will never use Towne Park valet again! read more

Went her for a 2 nights stay , I have to say that the bed was not to my standards but other than that the hotel was not bad The staff is friendly and the food is ok. You get exactly what you pay for. read more

Best breakfast at a hotel! And it's "free" too! I was pleasantly surprised by the quality and variety of breakfast items. There were staff members who continually kept everything stocked up. I also like the seating and views outside the large windows. The $40+ valet fee is a little steep, but the hotel is in a very convenient location and many things are close by. read more

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Good location for downtown especially the Paramount Theater. The restaurant, Caroline's, is quite good. We were in a one bedroom suite with an attached room next door which was NOT ours; the noise that comes through the door attaching the two rooms is quite loud. So privacy is a bit of an issue. The rooms do not have a view. On two of the four nights we stayed, there was no hot water in the evening which made for just lukewarm showers. The rooms were very clean and the bed was comfortable. Service was very pleasant and attentive. read more

This brand new hotel meets every expectation for a room under $250 per night. A full kitchen with a glass top stove,microwave,sink and a full size refrigerator,and cabinets. Double queen size beds and a 60 inch flat screen. A nice breakfast is included with smoothies, nice blueberry muffins,oatmeal with a choice of flaked coconut sliced almonds cranberries raisins and brown sugar as toppings. No scrambled eggs however they did have microwavable egg tacos. No restaurant is on location but many are within walking distance. Bike rentals are available inside The lobby.The hotel is dog friendly with identified pet rooms. Dog water and treats await your fur baby at the elevator. read more

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Trendy, clean, AMAZING staff, on each of my stays. Top tier bath products, in room lighting, dining options. Highly walkable with room views. This is a new hotel adjacent to ALOFT. Incredibly comparable, super similar. Perks: -Bike rentals -Caroline (bar/lounge with oversized games & cocktails) -Walkable to Blue Grocery, comic club, Speakeasy.. enjoy! Welcome to Austin. Wherever you go Parking = $$$. Beware. read more

Service continues to decline after many stays this year. They do not answer the phone. Why bother having a phone line in the room? Forget it if you call them from your mobile line, same deal. Rooms is dirty. Non responsive engineering staff if there's an issue. Twice before the place has had no hot water. Is national Executive teams paying attention to this location. I like this location. But please get your stuff together. Stayed at least 30 days here in the past year. Here's the published number 512-473-0000. See if they answer. read more

I've always been a big fan of element properties, they're usually my go-to as a home base for a few days when seeing a new city or traveling with a large group of people. Element's are affordable, have plenty of room, have a very well-thought out kitchenette area, and have an amazing breakfast. This element definitely fit the trend. Located in downtown Austin a block away from 6th street, it's close to all the action you need. It's about a $20 uber ride from the airport which can take 30 minutes especially during rush hour. The first floor has a restaurant and bakery that's pretty nice. 2nd floor is the check-in area for the aloft (this is actually a joint property) with a hopping bar that's open until 2AM. 3rd floor is the element check-in with the breakfast area. My room was on the 13th floor, I had a great view of... another building. But the room itself was spacious with a living room and a bedroom (wasn't much space in the bedroom besides the bed and nightstands). Definitely big enough to have 2 people stay there and a few friends over for a drink or takeout. The bathroom was also nicely sized with a large sink and shower area. Wifi was quick, no issues there, and there are power outlets everywhere you need them. Not sure if I'm a big fan of the pharmacopia amenities, but they are better than standard hotel amenities. I didn't have time for a full breakfast, but they had breakfast tacos, pancakes, salsa, a wide variety of juices, and a ton of pastries. The breakfast tacos were decent, especially since they were free. read more

Overall excellent hotel, and I'd highly recommend it for my friends visiting Austin. Rooms: Very modern, everything seemed very new and fresh. Loved the beds. Loved the tiny kitchenette, which made it feel like a studio. They give you a fridge, microwave, sink, dishes, and utensils. So great if you have leftovers (we definitely had leftover Franklin's BBQ!). Bathroom was nice and modern, but I did hate the water pressure of the shower (too strong) and the sink (way too weak). Nice lighting though! Location: Excellent, right in downtown. This was walking distance to the Capitol building, LBJ Library, UT Austin, and 6th Street bars. I also felt very centrally located between all the great restaurants in town. It was easy to get everywhere. We did pay on the higher side, $160/night, but to us it was worth it for a nice modern room, and great location. SPG Perks: The gift upon welcome is either free points, or 2 beers. You can also opt to forego the maid cleaning service each day in exchange for points, which was a great option. Free waters and newspapers in the lobby too. Parking: Costs $60/day for valet, but my fiance and I got lucky with street parking each night. Just read the signs - there are some within the block vicinity where you can park without having to pay overnight. Just make sure to start paying the meter the next morning at 8am. Awesome hotel! Never stayed at Element branded hotels before, but we sure loved it. read more