Security there is very racist and assumed I spoke Spanish and also was fighting with me about not…read morehaving an appointment and I told him that that doesn't show up on my phone and he got mad at me and so I let him keep talking so I got a ticket and waiting my turn the lady at the front said I needed an appointment but I told her it didn't work and they insisted so I left I have proof I've gone 5 times in two years trying to figure out this and the same people can't even help even when showing them proof why work there as a security and front desk lady if you don't help anyways get a new job then. I'll be back tmr to see if I can get a manager or someone with importance to help cause I've gone 3 times this year and it's the same situation every time and it's exhausting I can't do nothing in America without a social security and they make it hard for us. They say make an appointment and nothing shows even with many zip codes y'all are a joke truly waste of energy and tax money we all pay for y'all to be there. It says I have to be there working 45 days if not something bad can happen as well so yeah a joke I'll get there names here soon also calling online they don't do nothing g but say our wait time is 120 minutes or call back again and they hang up instead of having you wait it's crazy no joke it's stupid

If you wish to see a reflection of the US, stop by a SS office. All sorts of people, attitudes and…read morevibes. Since I needed to provide verification of date of birth to start Medicare, a trip to the office was required. Fortunately, there is a location just 2 miles from us in SW Austin. The facility is large, clean and institutional. Wouldn't expect anything different. The waiting area is large, with lot's of seats. There were clean restrooms and water dispensers. You cannot bring in food/drink, no biggie. Once we arrived, I expected a decent wait time, so brought the spousey to join me and we just enjoyed each other during the wait. When we entered, not really knowing next steps, I went to ask the gentlemen in a uniform for direction behind a counter. I barely got out, Good Afternoon, I was.... well cutoff.. and told, check in at the kiosk as he pointed to the thingy to my left and went back to what was more important than helping me. Look, I feel for these folks who have these jobs. I'm sure they work with a great deal of angst from folks, not getting what they think they deserve from the system and may be the target of their discontent. However, it would be nice if he would of let me finish my statement, perhaps a smile, but not today. Hit up the kiosk, checked in, got a ticket and we sat and watched the monitor for when it was our time. As you are informed, your wait my be longer or shorter then others already in the room. Depends what you are there for. My number was called and we were greeted by a smiling agent, who took it from there. He eliminated my fears that I may have been a little late to apply, took my identification, including my Dutch birth certificate, passport and TDL to make copies. Came back, let me know I was all set and would be receiving stuff in the mail. Polite, efficient and pleasant interaction. I believe we may have been waiting 25mins. It was pretty quick IMO. We headed out and I made a point to walk out by the counter, smiled really big at the same gentlemen and thanked the dude and wished him a good afternoon. This blew him away by the look on his face, he managed a smile and wished me the same. Kill them with kindness is always a moto for me. For reference, I was there on a Friday a little after noon. Job Done..

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.

Two thumbs way up for the Austin SSA Field Office at 1029 Camino La Costa -- they absolutely nailed…read moreit. I rolled in on a Wednesday at 9am expecting the usual government‑office purgatory... and instead got the unicorn experience. No line. No waiting. No sighing into the void. I was in and out so fast I barely had time to sit down. Every single person I interacted with was friendly, helpful, and genuinely pleasant -- not the forced "customer‑service voice," but actual kindness. If you're dreading a long, soul‑sucking wait, don't. This office runs like a well‑oiled machine. Positive experience from start to finish.

I think they're fairly under staffed but this is the Orange man's America and this is a red state…read moreso I don't expect too much, but waited for two hours even after getting screened to be told that the documents we were told to file before the survivor benefits appointment can only be attached to an active claim. No one is giving proper information and it ends up being a complete mess.

The best time to come here, apparently, is Saturday morning because I always go then and have a…read moregood experience. Today I was greeted by an employee who got specific details of my needs, noting them on a slip of paper to present the window agent. I waited less than 5 minutes and handed the agent the paper; it expedited things. I didn't have to start from the beginning. I had two issues that involved a lot of questions on my side. I was glad that she could answer everything, especially clarifying something I've been confused about for months. One thing I think they can improve on is being friendly. This employee wasn't rude, but she wasn't friendly. She was simply all business. That technically is appropriate, so I can't knock her for that, but a smile or positive attitude of a customer-facing employee would be nice.

I'm giving the customer service a one-star only because I can't give negative numbers. I called…read morebecause I had updated my account for a new license plate in early July but received a bill in late August. When I contacted Texas tag through Harris County Transit, the representative was willing to remove the late fee and credit my toll to my standing account. When the same thing happened today from Central Texas regional mobile authority, they sent me 8 Harris County who then told me that I had never updated my account. They never saw anything and they couldn't help me in any way. When I pointed out that they had already helped me once in August the representative told me she couldn't help me. When I spoke to her supervisor I got the same thing. All I wanted was the $4 that I was charged for not having a tag removed because I have a tag. But she refused to help me in any way. Don't expect anything from customer service. Texas tag. Even when the fault is their own.

They are horrible and while processing my unemployment application after I replied and submitted…read morerequested documents that would have gotten my claim started 3 weeks after i applied, the staffer accidentally deleted my application and couldn't find it again so my $14,500 i was eligible to receive dropped because i had to apply again and be determined with a different eligibility period. They honestly don't care and didn't even let the documented records on my account be used to reassess for me. Its also impossible to reach anyone to speak to. I was on hold for 30 minutes and then the recording asked me to call back later. They could at least let you leave a message.

Awful,leaving the military some military friends said I can apply for unemployment until I get set…read more It was a horrible experience ,the whole process,they have a 6week decision, and when they saw my va disability they called me that I have income after 45 days of applying for unemployment. Unemployment is fund that should help people in emergency and should be right way access. I do not recommend it,it was a waste of time and i felt disrespected by the staff the way the talk to you.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

I just visited the excellent staff of the Pflugerville DPS. Ms. Sharan and Nekebra were both polite…read moreand helpful. MS. LESLIE is an ANGEL. During my perhaps 45 minute visit MS. LESLIE was very sweet and assisting several customers. I hope the Management appreciates the excellent staff there. Especially MS. LESLIE.

The staff is very friendly. This is a great location. I would highly recommend this location.read more

Austin is a freaking AMAZING city. Straight up foodie heaven…read morewith something happening at all hours. This place does not sleep... and I love that for us. It's social, active, and full of vibey people. Big city energy but you've got everything--lakes, hills, country drives, wineries, even that little German-town feel nearby. There's literally something for everyone and always something going on. Late nights? Covered. No "we close at 7pm" energy here Fun fact: Austin is known as the Live Music Capital of the World with live shows happening all over the city every single night . Oh--and it used to be called Waterloo before becoming the capital of Texas in 1839 . Yeah... I get the hype.

This was my 2nd time visiting the City of Austin but first time staying in downtown. The downtown…read moreis conveniently near so many good restaurants, bars, coffee shops, Lady Bird Lake, etc. [Per the internet] KEY AREAS OF ATTRACTION: 6th Street: Famous for its high-energy bars, live music venues, and historic buildings. Congress Avenue: The city's historic main street, featuring the State Capitol and the Driskill Hotel. 2nd Street District: A shopping area with boutiques, national retailers, and local favorites. Lady Bird Lake: Offers trails, kayaking, and scenic views, forming the southern boundary of downtown. Republic Square: A park that hosts the SFC Farmers Market on Saturdays.

Adriana was patient, professional and efficient. She offered top notch customer service. You can…read moretell she enjoys her job and helping others. She is definitely a great asset to your company! Adriana keep helping and making people smile, Your helpful demeanor was very much appreciated. Thank you so much!

Unfortunately they are never answer the phone and you must drive to them , this is is government…read moreoffice and suppose to answer your phone

My son was arrested for writing to many emails and texts to his girlfriend, I guess she didn't…read morefigure out the block function on her phone. He was struggling with addiction and mental illness. Most times he was chill but would fall back on drug use when things were bumpy. He told the counselors that he was suicidal. He had been there in holding alone for 16 days due to covid. He hung himself and died. I wish he could have another chance to start over and be the man that we could see. Wish he had help for the drug addiction. Police came to the door to inform us of his passing. Eight weeks later came another knock this time telling me my daughter died in a car accident. It has been a rough season..His appointed lawyer wasn't much help scaring the hell out of him. Telling him he would spend at least two years in jail. Nothing had been charged or determined at that time.

Went there to drop off eye glasses to my brother. Everyone there is too fat to get up and give any…read moreinformation. Was told to wait 3 hours to see if the glasses would be approved. Because my documents from eye glass store was not good enough, had to have some 300 lbs nobody tell me they were okay. Staff is a joke and couldn't tie own shoes to save a life