My dog nephew Bruce was visiting from Sacramento and was in need of a bath after his 7 hour drive ... Went on yelp and found uShampooch ... Bruce enjoyed his bath .. And his new bandana too! The facility was amazing.. Very friendly staff -- thank you uShampooch read more

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I've been a loyal customer of uShampooch for over 7 years. Lisa and John sold me from day one and the new owner, Lilly, has stepped right in their shoes. Lilly always welcomes us with a smile and a hello, even when we walk in with 3 BIG hairy and very dirty dogs. We are regulars and will continue to be. Lilly keeps uShampooch clean and she has lots of great extras. We've bought collars for all three there, at a fraction of the cost of "the other guys". Lilly has done an amazing job at keeping up the spirit John and Lisa created; a warm, friendly, welcoming, and clean atmosphere to clean up our best buddies. Very proud to be supporting this local business that provides such a great service. We have been to others in the area and were much, much less satisfied. Great value and customer service for the price!! read more

Pros: - Full enclosure with separate drying and washing areas - Full supply of products to clean all the bits and pieces - Clean and orderly. Cons: - A bit of a rude treatment when the store opener showed up late - Slightly more expensive than competitors unless you visit their website and look for coupons or buy a prepaid card. I ended up really liking this place after having a bit of a rough start. The stalls are huge and there is a separate drying area from the washing basin. The loss of the 5th star comes from showing up at 10:25 (they opened then at 10:30). The owner/operator showed up at 10:35 looking frantic (it happens to all of us). I gave him a couple of minutes to settle and left my car at 10:40. He was rather abrupt in saying that they weren't open yet and to come back in a couple of minutes. I'm sorry but its the first rule of retail (or one of the first rules) that you need to be fully prepared for the next day when you close the previous night. I'm not sure what I was supposed to do but stand around outside twiddling my thumbs. My dog didn't have thumbs to twiddle and was already anxious about getting a bath. Once we were in, it was a great experience. The same previously mentioned owner made a point to show me where everything was and tested the water personally to ensure it was warm enough but not scalding. They supplied ear cotton and cleaner which is a nice touch. I'm not sure where the other complaints about inferior supplies was coming from. Yes the shampoo was thin but is designed that way to go through a sprayer. You just use more. It is all you can use. If I lived in the area, I would return often. I live a good bit away so it isn't worth making the trip more than 5 miles or so. read more

This place ROCKS! I'll never attempt to wash my crazy springer spaniel at home again (no more chasing a wet dog through the house). It's fully stocked with EVERYTHING you need to wash a dog...shampoo, ear cleaner, brushes, towels, warm water, cologne, cotton balls, heavy duty dryer....even a body apron to keep you from getting wet...and a cookie for your dog when you're done....my dog LOVES this place. Friendly, courteous, helpful staff - and you always end up chatting with other dog owners while you're washing your dog. Great concept, perfectly executed! read more

This place has been a back-saver for me. Trying to wash 2 large dogs on my knees with cold, hose water is not fun. Since I discovered Ushampooch, my dogs have never looked better. My dogs love to go for their "spa day" and appear so relaxed during and after I wash them. The facility accommodates all our needs. I am so sorry that covid has shut them down. My dogs and I really miss this place!! read more

Whether you want to DIY or have the groomers do it ushampooch is a perfect place for pet lovers. The set up cleaning stations are great and clean and they have a good selection of food and treats for your fav pet. I just love that I can do almost all my errands in the same plaza. My hair at Style Cuts, my pet supplies at ushampooch, my coffee at Top Wok, my workout at iLoveKickboxing, and my dry cleaning and grocery shopping too. read more

uShampooch - Best place for pet lovers - Pet Groomers Near Me - Redondo Beach, California

Love it here!! there cage free and by appointment only ..You have to be there in an hour when there done but its better then having your dog crying in a cage ! And they do my little Maltipoo Lunas hair perfect!! read more

I and our dog all like this place, the facility is clean and thoughtfully structured, the people there are friendly, helpful and kind.

Love Love Love the joy my dog has when she visits uShampooch! Clean, kind, dryers, shampoo, towels, treat and patience with the dog owners...what more could a dog ask for! read more

Clarence loves this place! My boy is now 15 years old and I do need to lift him up into the tub instead of watching him figure out how to use the latter. Everything else about is great! The staff are all very friendly and they also sell great food, snacks, bath supplies and cute hankies. Thanks Ushampooch for making it easy for us to bathe our babies read more

Love this place!. I bring my pup of 75 lbs here every time we need a bath. I never feel rushed. The staff is so friendly and accommodating. I love that the tubs are at waist height and there are ladders so my dog can climb up and get in safely. They give you as much soap as you need and even a doggie biscuit to either tempt them into the tub or a treat for afterwards. They also have products to purchase and food. read more

Used them all the time before moving to Austin, TX, where everything tends to be cheaper and better. this is one of the rare exceptions emphasizing what a great job Ushampooch does. Their advantages over other elf-service dog washes are: - price - more comfortable sinks (for the human) - more stable dogwalk ramps - more comfortable neck restraints for the dog - isolated (cubicled) sink/was areas - better selection of perfumes - no uncomfortable grates in the sink - more secure areas so loose dogs do not get onto the street - more towels available - friendlier staff - cleanliness (both in cleaning the wash areas and the general shop being tidy) read more

This is our go to place after our bulldog gets boarded from a trip... place is clean and everyone is nice! They even have a groomer and you can trim your pooches nails too for a additional fee! :) read more

This place is great! Haven't used the grooming services, only the self wash. Regardless the place is clean, open, inviting, and an overall great experience. It's a little out of the way, but I'm willing to go that far for great services which get my dog looking clean! About $20 for self wash but it comes with several shampoo scents and special offers throughout the weekdays. Will be coming back! read more

I have been a loyal customer since 2012. The last two times have been really disappointing. I have taken my dog, who has a lot of hair, to wash at 445PM as that's the earliest I get off of work. It's not like I showed up at 530. A month ago, I was made to feel very badly because they needed to leave at 6PM. It was 540PM and I had to leave with my dog half wet. Today, I showed up again at 445 and was told I now had to leave at 530. I got into a disagreement with the woman who worked there and she said "you always pretend like you don't know the rules". She told me I could take my business elsewhere and waived goodbye to me. This, after I rushed from work down PCH, fighting Friday holiday traffic, to make it on time (75 minutes before closing). As someone said, it's like forcing the people at a restaurant to finish their meals with 30 minutes before the place closes because they have a social engagement to attend. I tend to avoid places that make me feel bad about frequenting their business. Regretfully, I think I'm done with uShampooch. read more

Nice enough place, though more expensive than others ($17 here, vs $10 at Petco Unleashed). And there's a tip jar, which is weird...I wasn't sure if I was supposed to take a dollar out of it, since, you know, it's a SELF-SERVICE wash and all! read more

This is a great well-stocked facility if you want to wash your dog yourself. It's very easy to navigate and the owners are dog lovers as well so it's a great fit. A better deal is to buy the package for multiple washes. Include everything that you need when your bathing your pet so just bring your dog and get a clean dog in minutes. read more

I went in after reading reviews on good customer service, but sadly my experience was far from it. My dog got a shampoo + basic grooming for $40+tip. To be fair, I am content with the grooming job itself. The rest of my experience here... HORRIBLE! To start with groomer here an attitude problem. Also I don't think communication b/t staff was clear either. I made an appt for grooming service the day before with a lady at the front. I explained what I wanted done for my dog, and she recommended that I talk to the groomer directly and I would get an accurate estimate. Great. On the day of appt I talked to the groomer told her I wanted his hair in b/t his paws on his belly and butt trimmed. And with an attitude she went "do you want his entire body trimmed? I was told it was just a basic cut!" I specifically told 3 areas I wanted cut/trimmed. I don't know if that's basic grooming or what else they call it. Then she pretty much told me what she was gonna do for $40. After my husband and I left the dog there, we both agreed that she came off with an attitude and bullied us around. After I picked up my dog from the groomer, I noticed that his collar and tag were missing. I call them right away, and they couldn't help me but told me to wait to speak to the groomer directly. After a short hold, I got through the groomer and was told ,,,., I don't have it. You must have it. I will call you "IF" I find it after the day's over because I am too busy right now..... WHAT?!! You were'nt too busy taking cash from me. I know as a fact that the dog had the collar and tag on him when he was left there and when I picked him up they weren't there... You can't even give me a benefit of doubt when your customer is potentially being inconvenienced due to your wrongdoing??? My husband calls the place up again, and this time he was told by the owner or receptionist that she's too busy to be on the phone with him. If so why did you even pick it up? It turned out that they had them after all, and my husband had to drive all the way from El Segundo to pick them up. Yet no apology offered for losing items or wasting our time for having to drive back. With this level of customer service, I can only imagine how my doggie is treated left alone. This place has a cool concept, good location and great potential, but is seriously lacking customer service especially under pressure. Dear owner,,, I have been running a small biz myself, and here's my advice to you if you care to read this to improve upon. 1. NEVER bully someone who's about to spend $ on your biz. Hear your customers out, and then recommend what you think. 2. Also as a business owner, you need to take an ownership. When we called in about missing collar and tag, no one is taking an ownership over the issue, and everyone's excuse is they are too busy. The groomers may be independent, but they are still working under your roof affecting your reputation. 3. When you mess something up, do apologize. We never got a "sorry" from this establishment after all this drama. No one. Not once. 4. NEVER tell customer whom you just took money from that you are too busy to talk when the customer is being inconvenienced by your business' shortcomings. 5. I am sure you were busy, and I can appreciate trying to attend multiple clients at the same time. But It's not about what you say, but HOW you say it. 6. I also wish I was told that payment options were cash or check only for grooming service when I was making an appt. 7. Any legit business should offer an receipt. I was never given or offered a receipt. read more

Very bad customer service. Staff are lazy and treat customers poorly. Checked hours and they said open until 6 - need to be done with wash by 530. Stopped by to buy $150 worth of dog food, confirmed they were open and returned a few minutes later at 5:05 and was told they were closed! Just after being in there 15 mins before and buying food. What the heck. Totally rude about it too. Waving good bye through the window. Are you kidding me? read more

I've been washing my dog here for nearly 6 months. It's cleanly and convenient. Really was disappointed when my dog and I were recently turned away at 5:29pm. They close at 6:00pm but refused to take us because the attendant working there stated that she had already cleaned up for the day. Not sure why this was not stated when I called and drove across town after work. Word of advice: get there an hour before they close, at 5:00pm, or you will be turned away. Poor management, as there are numerous Yelp reviews addressing this very same issue. Please address this. read more

After driving long distance to adopt our pup, we found this hidden little gem. Our dog was in desperate need of a bath after being at the shelter. 20 minutes here and he walked out like a new pup! The staff is so friendly and helpful. And they have a great assortment of grooming products to use. I'll definitely be stopping by again when I'm in the area. read more

The place is clean and awesome. They have all the necessary tools and things you need to get the job done. Having a 85 lb chocolate lab, he fits in the wash stations easily. Water pressure is fantastic and hot water is readily available. Oh yeah, the owner is pretty hot too. read more

My husband just loves his bi-weekly visits for wash and bonding time with our Wally, a black English lab. The place is always clean and attention is excellent. First time we walked in we were explained everything in detail, and when we were done my husband tried to clean up (which he wouldn't do at home, but that's a different story, ha!), and they immediately came over and stopped him to start cleaning themselves. Very convenient and tidy place considering is full of messy wet pooches. We buy the packages of washes which is a great deal. We will be visiting this place for many years!! read more

We arrived at 5:13pm with our 2 dogs and were turned away, even though the sign on the door says "Last in at 5:30" and they close at 6pm. This is not how a business should work, it's false advertising and it shows that the workers there only care about getting off of work rather than the customers. Other businesses actually honor their store hours, which is where I'll take my business. Just lost a repeat customer. read more

I have been coming here for over a year with my 10 year old Golden Retriever. Over his long life I have used many different dog washes but never quite fallen in love like this. Ushampooch used to be just another dog wash but the new owner has put so much TLC into making the place so much more. From the fresh coat of paint, to the whole wall of treat selection, to the high quality food products this place just keeps getting better. The staff is always friendly, greeting you as soon as you walk in, and are attentive to getting you anything that you may need while there. And Lily, the owner, is always up to give you some handy advice or get down on the ground to trim your dog's nails for you. My dog has always dreaded baths, but I mention this place and he gets excited right away; probably because of all of the attention that he gets while here. read more

I booked an appointment online as it stated on the website and had to pay $18 up front, at around 10 am for an 11.15 am appointment on the same day. I called back to see if I could change it to a later time. An hour later, an employee from uShampooch called me stating that if you can't make the appointment you would lose your $18 and you cannot change the appointment to a later time or a later day, as stated in their terms and conditions. I emailed the owner, Lily, and she told me the same thing. What kind of shoddy business charges people for a service up front and when they couldn't make their appointment, to not refund or change the appointment to a later time. They claim that they're open at 20% capacity and that's why they don't refund or change appointments!! Why are they open to 20% capacity when everything else is practically open to 100%. No excuse for their dumb policy! I highly recommend you do not go there as you only get 45 min to wash your dog and god forbid if you cancel or change your appointment. I booked the appointment on their website one hour and 15 minutes before my actual time of my appointment time and I have the right to change it! Better business bureau will hear from me! read more

Amazing service, great friendly staff, great options of shampoos, east better than doing it at home. Will come back. read more

uShampooch - My dog extremely happy after the wash - Pet Groomers Near Me - Redondo Beach, California

I was a customer for over 9 years. I went in and the owner Lily was so incredibly rude and unwelcoming. I watched this lady roll her eyes at customers and staff. It's sad that this place has changed so much. I miss Bill & Lisa! It looks more like a dark night club now. No more warm and neighborhood welcoming feel. I'm either bathing my dogs at home or going to bubbles. Will never give my business to this owner! read more

I just adopted a shepherd-mix that hates water and being handled, but it became harder to ignore the walking-2-miles-in-the-sun-in-a-fur-coat fragrance just rolling off this 70 lb dog; it was bath time. And Max does not do bath time. We attempted to bribe and wrestle him in to the tub, but the big teeth came out - forcing us to consider tranquilizers and shaving cream. That's when the owner so generously, and patiently, worked with us to calm Max down and eventually got him to associate the stairs and tub with treats. Seriously, Max ate his weight in dog biscuits and now probably thinks they grow on step ladders. The customer service didn't end there, the owner invited us to come by any time to practice bath time. We were there for over an hour and received so many helpful tips and support from the staff. I was ready to give up on baths altogether, but thanks to some serious customer care, they got a loyal client and Max will soon be rid of his cooties and pungent aroma. Also, this was my first review. Let that sink in. read more

Great place to bathe your doggy. $17 and you can use as much shampoo as you need. $10 extra (in cash only)for nail trimming. They also offer to do the washing themselves if you don't feel like getting soaked. This is extra though. Oh, and don't forget to use the leave in conditioner. read more

After learning that our regular spot had shut down we tried this place and are so happy we did! The price was good. The staff were very helpful. It does not smell like wet dog or musty at all and it is very clean. Overall if you are looking for a place to wash your dog look no further! read more

Good, clean, self serve dog grooming place. I work at petsmart and I don't mind bringing my puppy for a bath here. :]

This place is not suitable for larger dogs such as german shepherds. I found this place a huge hassle for me and my dog. I came in at 5:11 and they need you out by 5:30 even though they close at 6pm. There shower area is quite tiny and uncomfortable for self-service for both the dog and owner. Id recommend going to "the pet wash" in el segundo. There pretty cool if you show up past 5:11 and there wash sinks are larger . Their washing apparatus is far more convenient also. I wont be coming here again. read more

I am glad I ignored the negative reviews and went to this place. I have a senior boxer and I feel terrible leaving her at the groomers so I decided to bring her here. Not only is it super clean and you get to watch your dog be mad at you while you bathe them but they have every supply you need plus treats :) It made washing your dog a fun thing actually..plus I didn't need to clean up the mess after. I will be here every month now with my boxer. read more

We had a really great experience with our dog. She's very timid and isn't a fan of new places, but she didn't mind being here at all. The staff were very friendly and helpful right away. They explained everything (and it's all very intuitive as well), as this was my first time visiting a self-wash station. I love the shampoo that's used here. It is dispensed from a small hose which makes it very easy to use. It has a good, mild smell, and best of all, it's kept my dog smelling great. There are handy scrub brushes and a little leash to keep your dog contained in the tub. Our dog hadn't experienced a dog dryer before (sort of like a reverse shop vacuum), but she actually seemed to enjoy being air dried. We'll definitely be returning! (Also, it's really close to the Redondo dog park, which makes it very convenient for us). read more

U Shampooch is great! It's convenient and affordable. We love coming here. They have everything you need to bathe your pooch.

I generally like this place very much, but was disappointed to walk in at 5:20 PM and be told that I had to finish by 5:30 PM even though the window clearly said 5:45 PM. The woman explained that the window was out of date but that the website and Yelp were both up-to-date. Well, I just read the details on Yelp as of today, January 16, and it says last bath out by 5:45 PM. Guess she just wanted to go home early. read more

My Great Dane loves this place. They treat him like a king. Washing him is so easy here. They offer grooming services if you don't want to do it yourself but with everything provided and clean up done by the staff it's worth trying to do it yourself. The staff is super friendly, accommodating, and helpful. I wouldn't go anywhere else! And you shouldn't either. read more

I love this place!!! The owners, John and Lisa are always friendly and helpful. This place has a great vibe and encourages bonding between myself and my dog. It's actually fun to go there to wash my dog. I highly recommend U Shampooch!!! read more

Having tried all the various do-it-yourself dog bathers in South Bay my wife and I have settled on Ushampooch as by far and away the best. In terms of price and facilities they're all on a general par (none particularly better, worse, cheaper or more expensive than the other) but Ushampooch stands out for a few reasons: the exceptionally friendly ambience (owner Lily and her staff are great, welcoming, seem to know all their customers personally (canine and human)) - one of our little rascals is a determined escape artist, and others occasionally relieve themselves indoors, all of which Lily & co take in great humor - there's a wonderful atmosphere to the place; the proximity to the Torrance dog-park we frequent, which the dogs love, but always pick up fleas from (so its STRAIGHT around the corner to Ushampooch after for a de-fleaing); the MUSIC (check out their 'stations' on Pandora - excellent - if you're an Eighties kid particularly - I could hang out here all day and night, like a bar/club, with this DJ playing - and yes, Lily takes requests); and just nice touches such as when we ordered a claw clipping, and the lady did indeed clip them up but then said "You know, they didn't really need doing" and didn't charge us - a lot of places would have taken the money anyway - they didn't - and that was appreciated. Yeah, Ushampooch is def'ly the best. Check it out. read more