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I was nervous about getting my long haired kitty groomed but came to this place at the recommendation of my vet who I trust. He has dense fine fur that tends to get matted and he doesn't like being brushed. I was told they were really good with cats at this shop. I tried to make an appointment the day before to minimize the experience my kitty would have to go through but was told to just bring him in. I got a quote for $50 for bath and lion cut for a cat with long hair. I dropped him off at 11am the following day and asked for an estimate of when he would be ready "it'll be a while I got a few others ahead of him". I waited until 4:15pm to call and was told he hasn't been done yet and that they were behind. I asked about their closing time of 6pm and was told they close whenever they finished up and that I would get a call. By 6:15pm I still haven't heard from them and decided to come get my kitty if they hadn't started on them yet. I came and found him hovered in the corner of the cage, I asked if I could take him and the lady said he's drying and in the middle of the haircut. She said it would be another half an hour. I became more worried and waited in the shop until she finished at which point she decides to come get him to expedite the process. The shop was small and had a strong smell to it. I ignored that since my vet told me they were really good. I should've took it as a sign. She finished at 7pm, his haircut was uneven and botched but I just took him because I didn't want him to stay any longer there. I asked how much I owed and she apologized for the wait and said she will charge only $40 instead of $60, which is not what she told me over the phone. I gave her the amount and thanked her and left. He still had some matted fur I had to cut off in the remaining fur in the front. I don't usually write poor reviews and I try to be understanding to most businesses but this experience was a terrible one
The people here were able to take our dog in for same day wash and cut, which is really nice. We weren't very impressed by the cut, there was a lot of uneven hair, and her chin hairs were very long when we picked her up. But we really appreciate the fact that they could take our shih tzu without any trouble. We will come back on days that we don't have as much time to go to our normal groomers, since this place is closer to our house. But as far as the quality of the cut, it's not the best. Although our dog does get scared of clippers, so I do understand how tough it could be!
My cat was in separate need of a haircut and I was researching groomers in the area. A lot of groomers do not service cats and my previous groomer was over 30 minutes away. Then I found Pup E Tails, not only are their prices reasonable, they were able to accommodate an appointment without waiting for weeks. So glad I found this place! Breena was great with my cat and did an amazing job! She knew exactly what I was looking for when I said I wanted a short lion cut. She came out looking amazing, treated well, and she loves her haircut! We will most certainly be back!
I returned to have my dog's hair cut and given a bath. Kim (owner) and I discussed his hair cut. She cut it exactly how I wanted it and he was ready to be picked up within the given time frame. My dog looked great and his hair was so soft. Kim knows how to handle animals with care. When I picked up my dog , he seemed so happy and relaxed.
I brought my puppy here did a first time cut. The place smelled really bad or pee and cats, but because I still decided to look past that because hopefully they could do a good cut. He is a small curly haired Maltese poodle mix. I specifically asked for a teddy bear cut (fluffy all over not to cut too much hair) that they reassured me more than once over the phone and in the shop they could do it. I come back and they cut all of his hair in his body down super short (cut all of his curls off) as well. They cut the hair on top of his head (Afro is gone and now the hair sticks up or back off the back of his head!!!). Not only was the hair cut short but it is uneven with long spots all over. that night after getting home I realized they cut his by his eye and he has a scab and bleeding. I am very sad and disappointed in this place and also the fact that they didn't even tell me they cut him.
Puppy Tails has been grooming our dogs for years. They have done an excellent job working with Gunner, our large long haired Husky/Rottweiler mix. Kim's experience with grooming made a huge difference. We brought him in because his fur was thick and really hard to manage. He needed special shampoo treatments because he had dry skin and matted fur. Kim also was able to clip his nails without upsetting him. We couldn't get him to cooperate with us at home. We highly recommend Puppy Tails. They are experts in the dog grooming business.
6 months ago
1 year ago
1 year ago
1 year ago
2 years ago
2 years ago
I love this place. my yorkie never let me touch her nails but Kim goes right to it and she doesnt even realize her nails were done. I can always rely on the pet team to do the best for our pets fir all their grooming needs! read more
1 year ago
5 years ago
I was nervous about getting my long haired kitty groomed but came to this place at the recommendation of my vet who I trust. He has dense fine fur that tends to get matted and he doesn't like being brushed. I was told they were really good with cats at this shop. I tried to make an appointment the day before to minimize the experience my kitty would have to go through but was told to just bring him in. I got a quote for $50 for bath and lion cut for a cat with long hair. I dropped him off at 11am the following day and asked for an estimate of when he would be ready "it'll be a while I got a few others ahead of him". I waited until 4:15pm to call and was told he hasn't been done yet and that they were behind. I asked about their closing time of 6pm and was told they close whenever they finished up and that I would get a call. By 6:15pm I still haven't heard from them and decided to come get my kitty if they hadn't started on them yet. I came and found him hovered in the corner of the cage, I asked if I could take him and the lady said he's drying and in the middle of the haircut. She said it would be another half an hour. I became more worried and waited in the shop until she finished at which point she decides to come get him to expedite the process. The shop was small and had a strong smell to it. I ignored that since my vet told me they were really good. I should've took it as a sign. She finished at 7pm, his haircut was uneven and botched but I just took him because I didn't want him to stay any longer there. I asked how much I owed and she apologized for the wait and said she will charge only $40 instead of $60, which is not what she told me over the phone. I gave her the amount and thanked her and left. He still had some matted fur I had to cut off in the remaining fur in the front. I don't usually write poor reviews and I try to be understanding to most businesses but this experience was a terrible one read more
The people here were able to take our dog in for same day wash and cut, which is really nice. We weren't very impressed by the cut, there was a lot of uneven hair, and her chin hairs were very long when we picked her up. But we really appreciate the fact that they could take our shih tzu without any trouble. We will come back on days that we don't have as much time to go to our normal groomers, since this place is closer to our house. But as far as the quality of the cut, it's not the best. Although our dog does get scared of clippers, so I do understand how tough it could be! read more
3 years ago
2 years ago
4 years ago
My cat was in separate need of a haircut and I was researching groomers in the area. A lot of groomers do not service cats and my previous groomer was over 30 minutes away. Then I found Pup E Tails, not only are their prices reasonable, they were able to accommodate an appointment without waiting for weeks. So glad I found this place! Breena was great with my cat and did an amazing job! She knew exactly what I was looking for when I said I wanted a short lion cut. She came out looking amazing, treated well, and she loves her haircut! We will most certainly be back! read more
3 years ago
3 years ago
I returned to have my dog's hair cut and given a bath. Kim (owner) and I discussed his hair cut. She cut it exactly how I wanted it and he was ready to be picked up within the given time frame. My dog looked great and his hair was so soft. Kim knows how to handle animals with care. When I picked up my dog , he seemed so happy and relaxed. read more
2 years ago
I brought my puppy here did a first time cut. The place smelled really bad or pee and cats, but because I still decided to look past that because hopefully they could do a good cut. He is a small curly haired Maltese poodle mix. I specifically asked for a teddy bear cut (fluffy all over not to cut too much hair) that they reassured me more than once over the phone and in the shop they could do it. I come back and they cut all of his hair in his body down super short (cut all of his curls off) as well. They cut the hair on top of his head (Afro is gone and now the hair sticks up or back off the back of his head!!!). Not only was the hair cut short but it is uneven with long spots all over. that night after getting home I realized they cut his by his eye and he has a scab and bleeding. I am very sad and disappointed in this place and also the fact that they didn't even tell me they cut him. read more
5 years ago
Puppy Tails has been grooming our dogs for years. They have done an excellent job working with Gunner, our large long haired Husky/Rottweiler mix. Kim's experience with grooming made a huge difference. We brought him in because his fur was thick and really hard to manage. He needed special shampoo treatments because he had dry skin and matted fur. Kim also was able to clip his nails without upsetting him. We couldn't get him to cooperate with us at home. We highly recommend Puppy Tails. They are experts in the dog grooming business. read more
4 years ago
2 years ago
4 years ago
4 years ago
5 years ago
9 years ago
I had for me a unique experience. I have four cats and the oldest is 14, so I know a little. Anyway, one male cat, Tripp, is part mainecoon, alot of hair. I noticed dumps getting matted under his "pits" , all four and I try to comb them out, but he seems in agony. So, where do u go for a cat groomer, yeah, not easy. Found Pup e Tails, on groomer near me. Dropped him off not sure what to expect they called to tell me how he was doing, and shortly thereafter told me he was done...they took him down quite a bit, but now when it grows out I will be on top of it read more
4 years ago
16 years ago
My first visit there, i took my Mut (shiu-tzu + chiuhauha) there for a bath and hair cut.. my sister gave me him literally 4 days before i came in to get him groomed and pampered for a few hours.. so i didnt know how he was supposed to look after his cut, not did i care to ask her how his hair was supposed to look, i just thought since i was going to a professional they were experienced enough to know.. boy was i wrong.. i am always in the area and i always noticed a cute groomers on the way to the freeway. i decided to bring my smaller dog here and left my golden retriever at home,.. (a smart decision) i walk in w/no appt. to a woman... who i'm assuming is the owner.. doesnt care to greet me.. she later walks up to me after i get a good look at the place. doesnt care to speak, so i asked if she took any walk ins? my dog needed a good bath, nail trim, and cut. she said ok, fill out some information. (being a 1st time customer) and usually groomers will give u an estimated pick-up time. she didnt. so i had to call and ask. It was a tiny place, looked old n run down and she was the only one working.. i came back exactly 5 hours later.. and i forgot to bring his harness so i thought i'd purchase 1 there.. i walked in and my poor dog was just sitting in that cage UNFINISHED !!!! SHE SAID, "I JUST HAVE TO TRIM HIM UP GIVE ME 15 MINUTES" SO I WAITED THERE THE FIRST 3 MINUTES AND SHE BROUGHT OUT A SHAVER.... YES, A SHAVER.. THOUght she was just going to use it for some parts, like his butt, so i walked out to my car unfazed. i waited in my car... 25 minutes.. saw her tatted up son walking some different dogs, thought to myself.. hey, THATS nice of them to take them out for walks... but he just put them on the leash, walked maybe 30 ft. sat down near a pavement and smoked. then went back in. but, at least the dogs got a breath of fresh air. so she came out with my dog, i saw him.. and was speechless.. he was totally shaved down.. i examined him closer and there were patches of long hair everywhere and i asked her to make it even all over at least she did, and i didnt know what to even think.. i payed $55 including a very OLD, dusted harness that was so ugly. i took him to a pet store, and he climbed on my lap and i noticed he smelled like a dog thats been stepping in his own urine. i IMMEDIATELY called her and asked if she had even taken a bath for him. c'mon.. urine? she said yes, before the cut.. arent u supposed to do the cut then the bath? his nails were still super sharp. she said.."we'll if you'll like u can bring him back and ill re-bathe him, we are gonna be open pretty late" it was already 6pm so i asked her what is considered late to her? 9-10pm? she said she would be there till 9pm i was considering it, but i was already by my house and DID NOT want to take another trip. i just told myself i would never experience such a disastrous place again. my poor dog. its been over 2 months and his hair finally grew back. YOU KNOW THE SHAVE WENT TO FAR IN, U COULD LITERALLY SEE HIS PINK SKIN. read more
5 years ago
5 years ago
When I walked in, I had to greet myself. No questions were asked. I had to ask the questions. I asked for a trim and wash. I mentioned and pointed out that my dogs tail and top of the head were fluffy/raggedy. She said okay. I asked when I should come back, she said an hour to an hour and a half. When I came back, no one greeted me again. I had to ask if my dog was ready before someone acknowledged me. When I seen my dog, he looked exactly the same!! Just clean/washed. His hair cut is choppy and has random long stragglers. Im definitely never taking my dog here again. Weird vibes, bad customer service, and horrible grooming. I only left two stars cause he smells good and walk-ins are welcomed, but now I know why that's the read more
3 years ago
3 years ago
7 years ago
Took my labradoodle for the first time to this place and cut was horribly uneven. I think She didn't even wash my dog, he smelled worse than before i took him in, his ears were full of dirt and his nails look very bad, uncut and dirty . This is the picture of his ears and i paid her $70. WORSE PLACE EVER! I should have trusted the reviews. All dogs were barking in cages and looked miserable . read more
5 years ago
Friendly staff. Nice to have the option for same day. I'm used to having to books weeks ahead. Well done and affordably priced cut for our 9 year old Maine Coon. We love the lion cut to get rid of her winter coat. read more
9 years ago
8 years ago
9 years ago
6 years ago
7 years ago
9 years ago
Never going back! My poor dog has an uneven cut throughout her entire body, especially her face. They did not trim the hair around and in her ear, her face looks extremely choppy. The groomer missed spots everywhere and the cut is just plain awful! They charged me $60! read more
7 years ago
4 years ago
6 years ago
7 years ago
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