2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I had an outstanding experience at the Ukiah Verizon store yesterday, thanks to Andy. He was…read moreknowledgeable, patient, and genuinely focused on helping me find the best solution rather than trying to sell me something I didn't need. He took the time to answer all my questions, explained my options clearly, and made what I expected to be a stressful process surprisingly easy and enjoyable. His professionalism, kindness, and expertise are exactly what great customer service should look like. He even stayed 30 min after closing to finish my project and didn't complain or make me feel bad about it at all.

Went to try to get a new phone and the girl with curly hair sitting at the customer service desk…read morecould not be bothered. She was so busy looking at her phone she had zero knowledge or customer service to offer. I walked out to go to another provider. She made Verizon look bad.

We've had an account with Pacific Internet for nearly 30 years - shortly after we moved to Willits…read morein the late '90s, back in the dial-up days! And my husband maintained his email address as a shell account when we left the area and moved back to the East Bay. Nice people, they answer the phone or call you back, they make it easy to set up your account without needing them - everything is straightforward.

Terrible customer service. They do not respond to calls or emails. Have no idea what the status of…read morethe company is.They have not corresponded to their customers requests for service.

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

This review is about Xfinity in general not the Ukiah office. I do not care how fast a internet…read moreservice is if it doesn't have good customer service. At Xfinity (the main number) No body knows what they are doing there! I just needed to print a label to return an item. I can't print the dang return label. I called the returns department and they tell me to call customer service cause they can send you a box and a label. I seriously questioned this as I have never had them offer me a box and a label. I was correct, no box and label. I was transferred around and around. I was finally told that I could I could use a label I had previously used. Honestly I doubt it but at this point, I give up. If they are to unknowledgeable about how to do their job I do not know how to fix that. I will try and use this label and if it doesn't work I quit! I do not have hours and hours to spend on the phone. I have only ever had one employee there go way above and beyond to help me out. That was back in January. Ernesto, was so helpful and actually got me the label I am reusing. Other than him every single time I have called Xfinity it is a zoo.

I experinced nothing but exceptional service. My internet…read moreprovider went dark, never return a call from June 2-16. I was panicked. I'm in graduate school and require to be online several times weekly or FAIL! I walked into the office on a Tues at 2pm, 4 people in front of me and I waited for Theresa to call me up. She was kind, helpful and accurate. Theresa knows her stuff and she treats each customer like they are the only person in the room. She was amazing! When it was my turn, she had me signed up, my order complete and a tech scheduled for less than a week out. Home install was just as satisfying. Ash was fast, clean, educating and respectful. He made sure all devices were connected and gave me tips to help me in the future. Thank you Ash! The best part? Service is wildly fast and less expensive than the undeserving company that ghosted me.

I had many issues with my account. I was pulling my hair out. I came into the store and Marcus was…read moreable to clear up everything. He is a very nice guy to deal with. It's rare to have someone really listen. Thank you!!

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

North Coast Internet is AWESOME! We have had a couple of power outages and mother nature issues in…read morePhilo area of CA and each time I call the problem has been resolved right away. When I call, I always get a real person to talk to and they are so helpful. The follow up, the service and the customer experience is outstanding. Customers have choices these days with internet services- this company is worth your business! Happy customer/ Deanna

I'm very frustrated with North Coast Internet. We signed up for their service and no one told us…read morethat when we reached 100 MB our service would be throttled down to a trickle. This has happened every month. When I complained I was told, "sorry, it's in the contract." But seriously, no one we talked to when we were evaluating their service or when they were installing told us. I feel like it was a bait and switch scheme. Just because it's legal doesn't make it right. :( Update 6/1/16: We switched to a different point-to-point internet service (we are too remote to get cable) and are very happy so far with the service. Less expensive, better service and no data limit. Seakay Internet based in Redwood Valley. Recommend!

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

At some point, though I still could receive emails, I stopped being able to send or forward emails…read moreon my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service?

Got a used 88% battery phone iPhone 13 pro max paid 735 $. Was supposed to be new iPhone 14 pro…read moremax. Got approved for new iPhone 16 pro with 512 g for 999$ from apple with boost and going to sell this junk one . Argued that I misunderstood.

Very good customer service from Michael at Pacific Paging helped the Redwood Valley Grange get a…read morerefurbished phone and the lowest prepaid rate possible. Michael and his mother Summer run this place like a true family business, together with three parakeets and three dogs. You couldn't get further away from corporate greed and speed!

A newer location for this new chain. Great selection and staff making a better experience than…read moreBabbages or Game Stop. Visit them for your gaming but also your computer needs. Great prices and value.

staffed by most thoughtful, knowledgeable, resourceful, efficient,caring team members. between the…read morefort bragg and ukiah stores, they expedited and resolved my i-phone issues. after a long drive, i am glad i went to them! very grateful! efrain