very poor service here, my account was set up incorrectly which led to problems. Very hard to retrieve my phone number from their system, based on how team members here handled separating accounts. read more

I've had cell phones since they've come out and HATED going into stores. Yes they used to have reps that came to you. We stopped in at 9 this morning and were greeted with great service and prompt attention. I think prior to today the shortest I've ever been in a store was three hours and today except for transferring data it was less than one. It was an amazing experience, this Ukiah location remembers what customer service means. Go and ask for Angel, he was awesome. read more

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So Verizon charged my mother for 2 iPhones that don't belong to her, she went round and round with them on this and got it semi taken care of. Now she gets her bill that still had the phones on there and they are FRAUDULENTLY billing her, when she calls to speak to a live person she is put in a queue and never called back, because she is older they are taking advantage of her and they don't give a shit about their customers just the almighty dollar!! Beware if you have Verizon and watch your bill because they will probably fuck you over too!!! VERIZON IS A SCAM AND DOING ILLEGAL TRANSACTIONS AND FRAUD!! They even admitted there was a salesman there who got fired for this fraudulent activity and they apparently wiped his computer clean but they know they have scammers working within their corporation I say if you have them drop them today!!!! read more

Shout out to Miguel for his patience, kindness, and consideration for my situation. He is an on the spot thinker and came up with creative solutions to support me in my time of need. I greatly appreciated his authenticity and willingness to find a resolution. read more

I am only giving this rating is because of a guy name Miguel dude you are an amazing human with a lots off knowledge and talent you are a great asset to the company i can see you grow tremendously keep up the good work !!! DEAR ANGEL JUST LEAVE THAT JOB ITS NOT FOR YOU YOUR ENERGY IS BAD AND ITS HURTING THE BUSINESS IT SEEMS LIKE THEY FORCE YOU TO BE THERE you are young and lazyyyyyyyyyyyyyyyyyyyyyyyyyy trying to turn customer from the door i know today you felt bad amd ashamed of yourself when you told me the problem i was having with my is unfixable and told me to call customer service and a minute later Miguel helped me and fixed it in two min while he was helping other people too! Just sit there unhappy on your phone super lazyyyyyyyyyyyy read more

I want to give an OUTSTANDING customer service mark to "Justin G" at the Verizon Store in Ukiah, California!!! We are retired folks and not really up on high tech items and he was so accommodating and patience with us 'Old Folks" and took the time to let us write everything down! We had to go back the very next day as I had done something WRONG AGAIN and it locked me out :-( Justin was so welcoming when we walked in and made sure he helped us himself!!! You can't ask for a better employee for your company and I would definitely try and hold on to this employee--Justin G!! Please thank him and give him this compliment from us as we are extremely grateful to him!! Sherry Centanni ID#110170806 (for quote & overview) read more

Verizon manager at Fort Bragg CA is the best If you need any help an hour in the fort Bragg California area come to Verizon next to harvest market it won't be dissatisfied read more

The staff at this location are not helpful, as a whole. I have found 2 that are reasonably helpful and competent. Angel in particular seems to go out of his way to be disinterested, lazy, and useless, usually playing on his own phone the entire time we are conversing, or simply telling me he doesn't know and then not offering to find out. read more

Called with ATT and transferred number and cancelled service, which was lousy. They continue billing me for 2 months after 10 phone calls canceling service. They had auto pay on my account .. don't ever trust these thieves. Lied about $350 to join and refused to cancel my service when asked at least a dozen times. read more

Jesus was rude and condescending. We have had nothing but problems with Verizon calling in and online so decided to go to the store for assistance and he didn't want to be bothered. read more

Ive been inside this store maybe five or six times, it's one of the better Verizon shops to begin with. Recently I had a problem with my phone not charging. Before taking it to a private business to repair it, I stopped in here first. The young lady that i spoke to took it to the back and come out five minutes later, a foreign object was stuck in the port and she was able to extract it. And there was no charge. I was whole again in no time. Exceptional service! read more

My daughter had her phone stolen in the city. Jesus and Eliseo at Verizon Ukiah made the process that's necessary for a stolen phone extremely easy! Their professionalism and kindness made the unfortunate circumstances much more bearable. It's folks like Jesus and Eliseo that make the business they represent shine. read more

Do you like being charged for device Payment on a device you don't even have? Then, when you find out, the store responsible for this mistake will try to Ignore you and give you the run around? This is the perfect place. Short version at the end. I just had the worst experience at Verizon wireless. I came in a Verizon in San Jose today to receive a Pixel I ordered on black friday. Hoping to upgrade it from my Note 7, but to my surprise the Verizon manager told me I couldn't upgrade because I am currently paying for a Galaxy s7 edge not a Note 7. Back in September when the first Note 7 recall was going on, I returned the note 7 to Ukiah Verizon in exchanged for a loaner Galaxy s7 edge while Note 7 was being fixed. Around a week later, I returned the s7 back in store when the 2nd note 7 was launched. During that process, the store never entered into corporate database that I had returned the s7 phone, even though they had records in store. Instead, I was being charged monthly from september to date for a phone that I loaned for a week. I am, still paying for a galaxy s7 that I will never own or want to because of Ukiah verizon. Hence I can't upgrade to a pixel. The San Jose Verizon Go Wireless manager, Rasha, kindly helped me call Customer Care, then CORE. After a lenghty time, all of whom redirected us to Ukiah Verizon as the authorized problem solver. When a Ukiah manager by the name of Romando talked to customer care, customer care claimed that he did not have record of me returning the phone. Rasha and I, then, spoke with Romando personally as he claimed he has records of my loaner s7 being returned in September with provided return numbers. Yet, Romando stated he can not do anything because I would need to come in person and talk to CORE in Ukiah after we had explained that I now stay in San Jose. As you can tell this isn't about San Jose Verizon, but Ukiah Verizon. Also when Rasha told him she was a part of Go Wireless, not a corporate store, his attitude changed immediately. As Rasha, her assistant, another waiting and equal frustrated customer, and I could all tell by listening to the conversation on speaker, he was dismissive and quickly divert the impossibility of a solution because I was not at a corporate store and "a corporate store can override" the mistake made in his store. Meanwhile he offered little to no help. Imagine that, he claimed it was a mistaken on his end of the store, has records of me returning a phone that I was still being charged for, yet claimed he can not remove a false contract. So Rasha and I went back to customer care and CORE. This is taking 2.5 hours so far. CORE and Care utilized the return number Romando gave us and guess what? It's been returned months ago. And they once again said Ukiah Verizon is the only one who could remove my false contract. They also stated I don't have to be there in person for him to do it. This is where it gets good. I called Ukiah Verizon with my phone number, gets hold on the line for 10 minutes so far. We wondered if we were being ignored, so Rasha called on a different phone and he picked up right away! Meanwhile I was still "waiting for next available rep." We had to tell him that CORE and Care all told us that it was his JOB to call his own CORE to file for removal of my false contract. Only then did he called and tried to remove the false contract. And guess what? I still have to wait 5-7 days to hopefully take his word that this might get resolved. This Ukiah Verizon representative has collectively wasted the time and resources of the staffs of San Jose Verizon retailer, other frustratingly waiting customers, and my own. He could have shown the initiative in doing his entailed job, and resolve the problem within minutes instead of using dismissive tactics. I am truly frustrated with Verizon. It had not only wasted my time but apparently money for a problem that could have been resolved if some of their staff had the skills or initiative to actually help customers. I will advise anyone from using this branch. Short version: * Realized Verizon has been charging me, under contract, for a phone I returned (after they loaned it to me for one week.) * Called the store to remove contract. They said they can't do anything even though they have return records. * Ukiah verizon gives me the runaround. Make no effort to help. Ignore me and gets caught. * Had to go back and forth between customer Care and CORE and Ukiah Verizon for 2.5 hours to basically tell the manager it's his job to remove a false contract. * Could have taken minutes if people knew their job. read more

This review is not so much about Verizon as a national company, as it is about the local sales reps that you'll find here in the Ukiah store. I've been doing business with the Ukiah store for right around two years and I've had the best experience every time I go into the store. I've shopped phones, made returns, upgraded, downgraded, and have gone in to pay my bill. Each time I've visited I've been greeted by the friendly team, willing to help. With the launch of the very high profile Motorola Droid phone, I was one of the many who had my mind set on owning one. Never having owned a "smartphone", I had lots of questions. In fact, I showed up with a whole list of questions! One of the first people to greet me was the store manager Chuck Sitnik. As I was waiting for a salesperson to help me, Chuck was very willing to show off his newly acquired Droid phone. Explaining the features, the ease of use, and how fun it is. I truly appreciate the help, explanations, and demonstrations.... they are very much a helpful and friendly bunch!! read more

Do not go to Ukiah Verizon! They take advantage of seniors. I work for a senior center and one of our favorite seniors went in and prepaid for a phone $35 dollars. Now that might not seem like a lot to most people but when you are in your 80's living off just over $1000 a month it is a lot. The phone did not work and even the store could not activate it, so she decided to not get it and they refused to refund her. She called us to see if we could help and they said they would not refund her for the non-working phone and she had to go in, which she has many times. At this point it is principle. Does that store really need that $35 dollars more than she does? Is this Verizon policy, really or did Austin and Ukiah Verizon just give her bad service? If it is policy, no wonder they need her money as everyone should go else where. Taking advantage of Seniors is not a way to be community minded. Shame on you Ukiah Verizon!!! I have reached out to corporate to see what they say and am waiting to hear if they fix this. I will update you. read more

Disappointed. Do not rely on an associate for knowledge on the products or the information provided by Verizon. The first associate gave me incorrect information about the phone to make a sale. Then the second associate was condescending in regards to my delay in returning the phone. However, the purchase date was 5 weeks prior to actually receiving the phone due to COVID. It was an unfortunate waste of time and effort going to the local branch. read more

I have been driving my 2014 Ford pick up truck since I first purchased brand new and could never figure out how to sync my iPod. I'm really not that tech challenged but this one feature escaped me. I happened to be near this store and thought I would finally give up and buy a audio cable. That is where the sales consultant Deya comes in. He says..is that your truck...yes..it has Bluetooth...yeah I know but can't figure it out. No worries he says and minutes later I am listening to my favorite music from my iPod. Old school customer service is still alive! Thank you Deya! read more

Verizon - Old school service! - Mobile Phones Near Me - Ukiah, California

My husband and I visited the Verizon Wireless store in Ukiah on 4/23/19. We've had our phone contracts with Verizon for many years and have always used this store. Each time we go, the service gets better and better, and yesterday was no exception. We were greeted IMMEDIATELY by Justin. Every part of our experience from that point on was superlative. Justin is warm, friendly professional without being overbearing, and the kind of salesman that sells you just what you ask for but will recommend everything possible to make sure you get the best product for the best price. He did everything for us, saved us money, explained everything in detail and in a way that didn't leave us wishing we'd asked a lot more questions once we were on the way home. Thank you, Verizon Store Ukiah, and you, Justin, for making our visit the easiest, most enjoyable and the smoothest we have had there yet. I loved everything about it! read more

Had to go in today, Justin was super helpful and kind. No sales pitch, no scam, just great service

I went in today to trade in my old phone and get a new one, and it was probably the best experience I have ever had at Verizon. Mackenzie worked with me and was very professional, enthusiastic, and knowledgeable. She is very good at her job, and I would definitely come here again if I had any issues! read more

I have been here several times and each time I found that the customer service was adequate. Today I came in to buy my girlfriend my new phone and the customer service was more than adequate. In particular, the service representative that we dealt with, Danya, I believe it was, went out of his way to help us figure out how we could restructure our current plan to accommodate our goals. He was helpful and he was very concerned about what we wanted and how to get us what we wanted. At this time of year, I imagine that dealing with customers is difficult. He was always very nice and spent more time than I would ask any customer service representative spend thank you Danya. read more

Not a particular fan of Verizon or for that matter any of the wireless providers. The Verizon store in Ukiah on Airport Blvd has one outstanding employee. His name is Alex and I had the pleasure to work with him twice. He is very helpful, nice and provides excellent customer service. read more

We drove from Fort Bragg to this store, it was so worth the drive the 1 1/5 hr drive. We had a terrible experience at a vender in Fort Bragg. We ended up calling Verizon direct, ordering our phones and having them delivered to our home. We needed help activating them. I did a search for Verizon stores near by. Ukiah was nearest. That's when I found a review for this one. Thank You Sandy G. As we entered the store a women approached us, asked what we needed. As we answered a young man came over and said he could help us. That is just what he did. Activated both phones, transferred info, showed us how to use them. He listened to us and asked us question about what we each need and wanted from our phones. Then helped us buy accs. we needed. He offered to apply screen proctors and put them in their new cases. He took the time to clean the phones and show us how to change the screen proctor. My wife didn't have her old phone, he told her how transfer her info from home. We wanted to keep one of the old phones for emergence, he did that too. Ended with giving us his Verizon card and support numbers. All with a very pleasant attitude. The whole thing took about 30 min. tops. While we were there a young couple came in. They too were from Fort Bragg. They had a bad experience at the same vender in Fort Bragg and Verizon had told them to go to Ukiah. As we left they were getting their business done. Make the trip to Airport Rd. in Ukiah. Worth it. I will be back soon. !! read more

I don't mean to be rude, but the only time I come to this store is if I have a problem with my phone, and I'm at least in there twice a week. Not a fan of this verizon at all. read more

I recently went to the Verizon store on Airport Park Blvd in Ukiah and as usual the atmosphere was friendly and the staff super knowledgeable and helpful. I had problems with my audible app and couldn't get it to work. These amazing team in Ukiah jump to help and solved my app problem like magic! I want to give a special shot out to Deya, Kevin and Alex! read more

I'm very happy to be with such great people at this location they're friendly and curious they are always trying to help you out and make you want to come back to the store thank you very much read more

AVOID AT ALL COSTS!!! Verizon sent me out a SIM, it got lost in the mail.. First off, just. attempting to contact Verizon without an activated account was a NIGHTMARE!!! I waited on. hold for 30+ mins multiple times, only to be told that the tracking info was Correct! no keep in mind this was 4 days After the Sim was supposed to have been delivered... So I explain to them its clearly been lost, they say there is NOTHING they can do!!!! I said, pleas just re-send the SIM on Tuesday, no, they refuse!! Now after fedEx pushing the delivery day back by a day, every day and Friday rolls around. So I just visit a Verizon store, they say we have no SIMS here, but you can use our phone... So I call Verizon, AT THE FUCKING VERIZON store, they place me on hold, and the cordless phone at Verizon runs empty on battery im on hold for 45 fucking mins... Holy hell! Well I had a few meetings I had to go to, lets not forget folks arent even sure if im going to Fucking show up because I haven't had service since Tuesday!!! Go to my meetings, and after, by the grace of fucking pope whoever I manage to get a live rep on Chat.... the rep tells me again they cant re-send a sim, and that if I visit a local Verizon store they can give me a SIM right there. I wanted to fucking eat glass, holy shit. So after telling the Rep she's misinformed, and them asking me repeatedly not to use profanity, I finally ask for a fucking manager. and the first thing she says is sorry for your trouble were going to overnight you a SIM.. I thought I was in heaven, but I quickly crashed into hell because the SIM never got fucking sent!!! went to ATT.com easily chatted with a live REP who was extremely helpful, and overnighted me an ATT SIM at NO EXTRA Charge!!! ATT went above and beyond to earn my trust and service, where Verizon, well id say there are everything thats wrong with Capitalism bundled up in a company pretending to offer connection services... AVOID AT ALL COSTS, THEY DONT HAVE YOU, OR KEEPING YOU CONNECTED IN THE FOREFRONT OF THIER BUSINESS MODEL! read more

Went in today to purchase a phone cover and had the rudest "sales rep"esadlie (name on receipt) help me... She ordered my case with attitude and after everything handed me my receipt and walked away.. There was no thank you have nice day, nothing... Will never go back to this store again... read more

I must recant my former comment and give kudos to the very patient gal that talked me through Verizon's new plans. I will remain with Verizon as a result of this sole representative, Christina D. She was unbelievably patient in addressing all of my concerns. I think we spoke for nearly and hour and a half and in that time, my confidence in the company was restored. Earlier tonight, I attempted to call a customer service supervisor to give credit to this hard-working gal, but was put on hold for too long. I did, however, call back and ask them to note this woman's efforts. Thank you, Christina, for your time and effort. It paid off, as I am now once again a loyal Verizon customer. You should be applauded for rectifying a less than satisfactory experience. Thank you:) read more

DO NOT TRUST Verizon. Make sure you double check everything before you leave the store. A few days ago we went into the location (1 hour away) to switch carriers. We purchased 3 new iPhones. My son was on vacation, so we waited until Saturday to port his number. We told them the number and they said it would not be a problem. On Saturday we found out it was not portable number. We wanted to cancel everything and just stay with AT&T because we had not cancel them yet, however because I traded in my old iPhone to get a credit off my new phone, If we tried to go back to AT&T we would be out the restocking fee of $105.00, $200 from my old iPhone which was gone now and all the time and gas we had put into this horrible new purchase. The manager Denny is just a slimy salesman. I can't believe they are able to lie to you to make a sale and then not honor their word. The manager Denny did offer me a credit of $50 off and to waive my three $20 activation fees however on my paperwork the other salesman had already waive two of the three activation fees when I made the purchase. Denny said that was not listed on my account. So he really only gave me a credit of $60 for our troubles. Who knows what other lies or charges I will find out about on my first bill. read more

It's almost like going to buy a new car. Everytime I go to a Verizon store you are hounded at what to buy and what upgrade. In September of 2015 I got an upgrade. I was promised my bill would remain the same. My recurring bill increased about 20 bucks a month to my surprise 2 billing cycles later. Apparently when you are in contract you are charged more according to the Verizon customer service representing. So a heads up on your next phone purchase might be better to not upgrade and buy a phone outright. read more

I couldn't have been happier with my experience. They really made an effort to help me. I would recommend this particular store to anyone in the area looking for products or help. Thanks guys! read more