Very satisfied with Brian's help He helped me get my weather…read moreapp running again after it disappeared

We purchased a hot spot device and service for an employee several months ago. We never received…read morethe device (it was always in transit). When we tried to cancel the sale 3 days later they would not cancel it. After numerous attempts to get our money back, the manager said we could not get a refund because it was past 30 days. I don't know how 3 days is more than 30 days. We still have not been reimbursed. I absolutely do not recommend this store. We contacted Victa's WeCare and they were initially responsive, but because the equipment we purchased was for someone else's account, they will not talk to us. Re. the response from Victra: As I said we contacted WeCare@victra.com and they cannot help us.

Because I was in haste to rid myself of my previous carrier, I made a couple of bad decisions. Most…read moreof the transactions were made over the phone. After transferring to T Mobile, Brandon attempted to rectify my problem. He spent a lot of time, patiently working with my previous carrier to no avail. Although he was unsuccessful, I certainly appreciate the time he allocated to the effort. It is disheartening to see so many brick and mortar stores disappear.

From time t-mobile announced they were adding cellular one to their network I have not been able to…read moreaccess internet data during heavy use times in day, and cannot make phone calls. Salespeople haven't been helpful, nor have on-line technicians.

The person who helped was really nice and sweet. I got to change my protective screen on my iphone…read more17 pro max. He took his time to fix my phone which is awesome, its also very affordable than getting a new screen

The Accessory Stop in Vacaville is definitely worth checking out if you need your electronics…read morerepaired. I called around to a few different places first, and they offered the best pricing, especially since the diagnostic was included with the repair. That was a huge plus because, honestly, I knew my screen was broken, but beyond that, I had absolutely no idea what was going on with my phone. I called ahead to see if they could do a full screen replacement, and they were able to give me a quote for the parts and labor right away. They also ordered the part immediately, which I appreciated. It was supposed to arrive the next day, but unfortunately, the shipment was delayed (not their fault). Despite that, they kept me updated and still managed to get my phone repaired the following day. A special shout-out to Jerome, who was polite, professional, and genuinely helpful throughout. He made the whole experience easy and straightforward, which is exactly what you want when your phone has decided to become a very expensive paperweight. Great pricing, transparent, good communication, and excellent customer service. My phone went in looking like it had been through a personal crisis and came back looking great!

Erick v. Was fantastic in helping me switch to at&t. He was very professional and knowledgeable in…read moreeverything I asked him. Treated me like a person and made the interaction very smooth. I had to come in to the store a second time to work out some bugs with the new phone and he quickly and seamlessly addressed all my issues. Top notch service!!!

Brandon was so helpful! He greeted me as soon as I walked in, helped me add another phone line and…read morewas very kind. I would recommend his service to anyone.

DO NOT buy an electric device from here. Gave me a ipad that was damaged then instead of fixing it…read moretried to give me another one that had visible scratches and damaged on the side. I asked for 350$ back even though I paid 375$ and he said they do not give money back "due to the policy being that I need to let them fix it instead of giving money back" Then I asked for 300$ and all of the sudden they were able to do that. Then had the nerve to have an attitude with me when he gave me the 300$ back and said "make sure it's real"!! Worst customer service ever.

Don't buy no electrics from here they have the worst customer service here, they lie about there…read morepolicies and tried to rip my girlfriend off. She lost out on 75$ because they didn't want to give her the full money back and they gave her a damaged iPad. they were also selling a refurbished iPad with it being damaged on the sides and scratched for 599$. I'm not sure if it is because we were young or not but they like to take advantage of people.

Very professional business. The gentleman that helped me was very thorough with my phone…read more Appreciate him. They are very kind.

Such a great persons and such a outstanding service no one else gonna give you service like these…read morein whole area.And hamza is auch a bery very great person.

Quite a good and stable service. Too bad that T-Mobile…read moreruined it all. It has taken me 8 hours, so far and I still can't get into my account.

Josh at the Clearlake Store is excellent at customer service!!…read moreLet me start by telling my story. My cellphone was stolen/lost so I called the USCellular rep to stop my service and they told me that I have the replacement policy and to call the insurance team. This is were things went wrong. Somehow my replacement policy went to the TMobile side but they could not find my number. So after talking to 5 representatives on the phone and 1 hour I got a customer service to send me a replacement phone. Ok I tried to set up my phone by myself but the Customer service again put me through 5 different calls. Frustrated I went to the Clearlake USCelluar store. Josh was there to help me but he too had to go to 5 different Customer service reps and after 2 hours I gave up trying to get this replacement phone actived. So I was without a cell phone for 5 days and 3 hours of customer service with no serivice. I asked Josh what was my alternative and he suggested that I just buy a new phone in stock in the store, which I did !! Thank you Josh for all you support. You deserve a RAISE !

iPhone back was cracked. He fixed it but phone started to overheat. I took it back the next day and…read morehe fixed it. He has a 7 day warranty after repair. It's been 3 weeks and phone is working fine. Thanks!

I had a great experience. Had to have the microphone on my Galaxy 23+ replaced after only 3+ years…read more John ordered the part and installed it the next day. Only waited 1 hour. So, i thought quick and easy and only gave up my phone for 1 hr. Cindy