amazing people, super nice and super quick, great work . been twice this year due accidents and…read moreboth times it was different people but amazing experiences both times

BEWARE OF THESE SCAMMERS!!! Paid over $100 to get my screen…read morefixed and it started glitching less then a month after!!! Went in to use the "4 month warranty" (suspect) and they said they couldn't fix it because it had a small microscopic chip on the screen... when it's their fault they gave me a faulty screen?!!! The chip had nothing to do with the glitching but "since it's a bit damaged they can't send it back to replace the faulty screen" that they gave me.. I didn't know I was paying for a bad screen or I would've never bought it. Next time I will be going to the Apple Store like I usually do because it never happens with them and pay that extra dollar for a reliable job. So disappointed

They fix my mobile witin 20 minutes fast quick and experienced staff. Highly recommended that store…read morenew in ukiah and prices are almost half as compared to others.

From the owner: We are repairing all type of mobile with reasonable prices. Also we are selling and buying used…read moremobiles

In an age where everything is about blazing speeds, this store's speed still rivals the DMV. I…read morearrived at 10:45am to find 3 employees helping 3 customers, with only one other person in line. After 30 minutes, I finally made it to the counter. My transaction only took about 10 minutes, and staff were friendly as usual, but long waits are typical. US Cellular has some of the best cellular coverage in our area, but they can be a pain to deal with. We once attempted to upgrade my wife's cell phone, and were told the store's prices were different than the online prices. If we wanted the online price -- which was significantly better -- we would have to order the phone online. We headed over to Verizon a few doors down, and were told that their online prices were the same as the store prices. We ended up going with Verizon, who also gave us a credit for switching over. (U.S. Cellular later mailed us an offer to switch back, but it was too little too late.)

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

I have no reception during hours of heavy use since Cellular One was incorporated into T-Mobile…read more Local office was no help. They said there isn't enough tower space, but they are working on it. It's been 2 months.

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

I've had cell phones since they've come out and HATED going into stores. Yes they used to have reps…read morethat came to you. We stopped in at 9 this morning and were greeted with great service and prompt attention. I think prior to today the shortest I've ever been in a store was three hours and today except for transferring data it was less than one. It was an amazing experience, this Ukiah location remembers what customer service means. Go and ask for Angel, he was awesome.

HORRIBLE company. I…read morewas a customer of this company for 15+ years. Over the last few years, their coverage & customer service has gone way downhill. I changed providers just a few days into their billing period - which bills in advance. I was really surprised by their policy where I had to keep paying for another month of coverage even after canceling my service. They charged me for a partial upfront when I signed up. Why can't they refund the 'unused' portion of the month? That just doesn't seem right to me. Why should I have to pay for a service I'm not even using anymore, especially if the reason for cancelling was because the coverage/service was bad? The customer service rep I talked to only stated it was their policy. It left me feeling pretty frustrated and let down. I don't remember them telling me that 15+ years ago, that I would have to continue paying after leaving them Probably a T-Mobile decision. This experience definitely makes me NEVER to use them again..

While this place does get busy I have received nothing but great service here. Especially Roger. He…read morewas training a new person and helped every person BEYOND what each expected! He even loaned the store phone to a lady who couldn't be quiet if she were in a coma. (Quite distracting) Roger gets 6 stars!! Good job!

Got a used 88% battery phone iPhone 13 pro max paid 735 $. Was supposed to be new iPhone 14 pro…read moremax. Got approved for new iPhone 16 pro with 512 g for 999$ from apple with boost and going to sell this junk one . Argued that I misunderstood.

Very good customer service from Michael at Pacific Paging helped the Redwood Valley Grange get a…read morerefurbished phone and the lowest prepaid rate possible. Michael and his mother Summer run this place like a true family business, together with three parakeets and three dogs. You couldn't get further away from corporate greed and speed!