11/30/2024: First-Born Daughter needs plumbing supplies, plumbing wrench, light bulbs, etc…read more repairing her humble abode, i.e., replacement tub spout, Teflon tape, and a gooseneck for the shower kit I gave her for an early Christmas gift. Massive home improvements are imperatively necessary for enhancing creature comforts!

This was the only nursery that could tell me what zone we are in…read more I am impressed and will frequent this store.

I have been calling for 7 hours to purchase in stock carpet over the phone so my workers can drive…read morean hour to pick it up! I was told by a nice salesman that they need to move back stock around so they can get it in the floor to restock and cut it! I should call back in a few hours to see if that was done. I've called back between 4-8:30 7 times I was put on hold , transferred and then was disconnected. What does it take for reasonable service? This is ridiculous for a $600+ purchase to be treated this way! I guess only game in the area you can treat customers as poorly as you want to! What a shame

Reuben changed my whole perception of Home Depot Customer Service! I came in looking for pool salt,…read moreReuben saw me lifting the bags onto my flatbed cart & came over & loaded 8 more for me. He then offered to push the cart, which was heavy, to checkout. On top of that, he wheeled it to my car (parked in the back 40) & unloaded it all! Best customer service experience I've ever had at ANY store. I won't be going back to Friedman's. Plus Friedman's doesn't have any supplies for large in ground pools. Thanks, Reuben!!

Staff were very helpful and super nice. As soon as I entered I was asked if I needed help. Another…read morelater asked what I was looking for and then took me to where it was and gave me good details on the options there. As I was heading to check out, there was about 4 people in line at the 1 check out. Someone promptly came out and apologized for any wait and opened another check out which was hardly necessary. Very nice as I was checking out. Honestly the best service I've ever found at any store. Awesome staff. Generally the store is comfortable and I have yet to not find whatever I am looking for.

I drove an hour and 45 minutes from Point Arena to get supplies. When I got there, the supplies…read morethat they said that they had were not in stock. Josh in the yard did everything necessary to make sure I got what I needed. Josh is a great asset to Mendo Mill and I will definitely be back! Thanks Mendo Mill!

Great service, these folks have stuff even the big box stores don't have. I always check there…read morefirst.

"We've got it" is their mantra, and given their amazing stock of hard to find items, it's true. I…read morehave been shopping there for 20 years, and have not been disappointed once. Real expert advice given freely, just ask Chris or Mike or one of the other customers, and they'll tell ya!

I brought my fire extinguisher here to be recharged in late October and was told it would take a…read morecouple days and they would call me when it's done, i never received a call and I forgot all about it, and called back before Christmas and asked if I could come pick up my extinguish and was told yes, come and get it, I drove the 30 minutes to Lakeport, then was told "oh we didn't get around to it yet" it was in a pile of others that needed to be refilled 4 weeks later they finally called to let me know it was ready. It took over 3 months to do a job that takes only minutes to do. This is 100% a poor management issue, and needs to be resolved.

Horrible service. The manager stole my customer owned tank and i never got it back. Employees…read morewere rude. Never going back there. The other welding shop a block away was great in every way!

My wife and I just got a new puppy after our previous dog passed away(13 year old bulldog)…read more It was nice for us to be able to get a couple cans of dog food while getting misc stuff for the house Everyone has always been really great at the counter and register. I recognized one of the workers, she helped us with a couple extra set of car keys in the past. Her name is Desiree she told us about the Astro program. It sounded really good, we qualified. The program is simple to sign up for and it rewards those who have rescued a dog from a shelter. We did our shopping and then returned a day or two later.... As we were walking in Desiree spotted us, stopped what she was doing, and came over to help us out. If you haven't seen the pet section at Mendo Mill/ace hardware you need to... it's really sweet.... We found out that Desiree is in charge of that area.... There are so many cute/sweet touches. Desiree just has the kindest way about her.... She took a sincere interest in us and our dog, just like the previous visit . she had great recommendations, answered all our questions. Desiree let our dog try a couple flavors of the treats that came with the backpack/food as part of the Astro problem. There are pics of customers animals, there are pics of pets who recommend their favorite toys, treats, etc. it really touched me after the passing of our bulldog, we bought her a bunch of the kong toys over the 2 years we had her.... Everyone at Mendo Mill has always been great to my wife and I.... Desiree was our rockstar the last 2-3 times we went there, and my wife and I will seek her out - you should too.. Our dog sought out Desiree when my wife went to get a couple more things for our new little guy

wanted to make a complaint about an experience I had at Mendo Mill. An employee named Ray was being…read morevery aggressive toward me and my group. He was yelling at us saying "we have 20 minutes" while we were shopping, which made us feel rushed and uncomfortable. When we checked out, he threw our change at us instead of handing it to us respectfully. His attitude and behavior were unprofessional and upsetting. I understand employees may be stressed or trying to close on time, but customers should still be treated respectfully. I wanted to bring this to your attention because the experience was not okay.

I purchased a new bbq regulator here. I was wary of it because it made a hissing noise. I called…read moreand asked if I could return it. I was told no because I didn't have the package. I didn't think I kept receipt because I thought I was buying a quality product. After being told no I thought I would try to use it. I didn't hear the hissing sound but the propane tank caught fire and I couldn't get it out. I had to call 911.

Great customer service. Kid friendly. Have what I need in stock. Locally owned family business.read more

This sounds like a bad story, but I promise there's a happy ending! We called ahead to see if they…read morehad certain product in stock and were told they did. We drove an hour to get there only to be told that it wasn't there. However, Dane refused to let us leave unhappy! He searched the whole store and found that the item was just misplaced and ran out to catch us. It was amazing customer service, and he saved our lives!! Every employee working today were also very helpful and nice and attentive to our needs. I definitely miss the bowling alley, but you did a great job hiring.

I live about 45 miles from harbor freight. I returned three items which I always get the extended…read morewarranty. I mean I use them on my property constantly. One bad switch, one bearing going bad and the last one pump was failing. They replaced them no questions asked. And on top of that I got back over $75.00 due to the fact that I bought them at a higher price almost two years ago!! WOW! you guy are the best and always smile. Ukiah ca store manager was very attentive. Thank you once again.

Love this store. So much to get. Rhonda I know her. Always helpful. . Lots to shop local.read more

So your looking for that lawn car item or a transistor for your time machine this place just might…read morecarry it just don't ask for a 2x4 or a sheet of plywood because the don't build them the sell with some knowledge the thing you need to fix and upkeep them with gift and gadgets from whirly gigs to Smith & Wesson Revolvers. Vern, Ronda, and Bear run this place extremely well and the staff all fall in step to keep small town needs with big box prices in town and with knowledgeable help when you can't find or don't really know what it might take to get it done.

I wish I lived closer-this nursery is amazing! High quality plants and very good pricing, found…read moresome "steals" that always makes me happy. if you are driving to/from the Sacramento area to Ft. Bragg/Willits or up to the PNW, this needs to be a must-stop for plant lovers. great selection of houseplant. Highly recommend!

This is my happy place!! The staff are friendly and knowledgeable, prices reasonable, and quality…read moreis out of this world!