We've been faithful customers at Friedman's since they opened, and I've always been happy with…read moretheir selection and their service. True, you do have to seek out customer service help, rather than them offering it as you enter, but the help is always efficient and knowledgeable. I'm grateful they're here, so I don't have to go to Home Depot. I'm heading there today now that I know from their website that they have the waterproofing product that I need.

I really am learning how Friedman'is laid out each time I come here to get something. The prices…read moreare lower than the hardware store in Kelseyville. Customer service is lacking at Friedsman's. You can walk in there and no one's gonna stop to say hello, when you're walking through the aisles and you run across somebody, they don't ask you what you're looking for if you need help. If you wonder why your sales are down maybe you should look at this. It's time to start training your staff.

I made a purchase a few days ago for something that wasn't going to work. I wasn't given a receipt,…read morewhich is my fault for walking away without getting it... but I assume since I used my debit card, I could use that to find it in the event. I need to return it. I used Apple tap to pay with a debit card that was compromised later that day. the bank canceled that card (what timing?!) so... when I went to return the item, I was turned away because I could not use the tap method. they could not find the purchase and told me that I should just "sell it on eBay" or Google our corporate phone number if that doesn't work. This was my absolute worst experience with Home Depot's customer service department EVER! I was (not) helped by a young woman named Lily. I don't know how a company would hire somebody with that terrible of customer service skills to be their on site manager. but once I raised enough chaos with other cashiers, I found another manager that was totally willing to help me? and they resolved my situation with store credit. (Amazing!) I was absolutely blown away that somebody would tell me to "sell it on eBay" as my only other option since they couldn't 'prove' that I actually purchased this item in the store. Somehow, my bank records were not enough. I knew exactly what register I bought it on, and we went to that register and looked up the history, found it, and resolved it very quickly!! ... albeit no thanks to Lily. Hanna, the other supervisor on duty for cashiers was AMAZING!!!!! So helpful, nice, and had empathy that totally refreshed my faith. What is up with the younger generation??! No social skill, empathy, or general pleasantness. Like you are being paid to help customers specifically... do the job don't patronize me. Thank you Hanna!!!! Hanna deserves 5 stars but I want this to be noticed! Hence giving one star above the lowest possible option

Terrible service from a "manager" this evening. In the home purchasing process, we have spent a lot…read moreof money here in the last few months. Now we purchased a wood splitter (it was delivered a week ago) that is not working how it's supposed to and when trying to address the issue we get told Home Depot will do nothing for us we have to call the manufacturer and they will charge us to bring it back. The $1400+ we just spent was apparently not enough and they don't stand behind the products they sell. Ready to take my business to tractor supply or Friedman

I went in and had some keys made, and also bought a toilet bowl brush. I left the store with my…read morekeys, and while I was getting ready to drive away Melia came running out of the store, calling, "JoAnn", while carrying the toilet bowl brush. We had talked to each other earlier in the store and exchanged names. I have a hard time imagining that happening in the Bay Area.

Staff were very helpful and super nice. As soon as I entered I was asked if I needed help. Another…read morelater asked what I was looking for and then took me to where it was and gave me good details on the options there. As I was heading to check out, there was about 4 people in line at the 1 check out. Someone promptly came out and apologized for any wait and opened another check out which was hardly necessary. Very nice as I was checking out. Honestly the best service I've ever found at any store. Awesome staff. Generally the store is comfortable and I have yet to not find whatever I am looking for.

Really great service! The owner mixed me two quarts of paint right before closing which in itself…read morewas really nice. Especially considering he was literally just about to close. Then, as I was walking across the street I accidentally dropped a quart and it went all over. He insisted on mixing me another quart and giving it to me for free. Old school service!

Great service, these folks have stuff even the big box stores don't have. I always check there…read morefirst.

Ukiah oxygen has excellent products and customer service. I was going there for CO2 but then I…read morerealized they're a great source for welding supplies, propane, butane, dry ice and ethyl alcohol. They have always been super nice, helpful and professional. Nothing to complain about at all.

I brought my fire extinguisher here to be recharged in late October and was told it would take a…read morecouple days and they would call me when it's done, i never received a call and I forgot all about it, and called back before Christmas and asked if I could come pick up my extinguish and was told yes, come and get it, I drove the 30 minutes to Lakeport, then was told "oh we didn't get around to it yet" it was in a pile of others that needed to be refilled 4 weeks later they finally called to let me know it was ready. It took over 3 months to do a job that takes only minutes to do. This is 100% a poor management issue, and needs to be resolved.

My wife and I just got a new puppy after our previous dog passed away(13 year old bulldog)…read more It was nice for us to be able to get a couple cans of dog food while getting misc stuff for the house Everyone has always been really great at the counter and register. I recognized one of the workers, she helped us with a couple extra set of car keys in the past. Her name is Desiree she told us about the Astro program. It sounded really good, we qualified. The program is simple to sign up for and it rewards those who have rescued a dog from a shelter. We did our shopping and then returned a day or two later.... As we were walking in Desiree spotted us, stopped what she was doing, and came over to help us out. If you haven't seen the pet section at Mendo Mill/ace hardware you need to... it's really sweet.... We found out that Desiree is in charge of that area.... There are so many cute/sweet touches. Desiree just has the kindest way about her.... She took a sincere interest in us and our dog, just like the previous visit . she had great recommendations, answered all our questions. Desiree let our dog try a couple flavors of the treats that came with the backpack/food as part of the Astro problem. There are pics of customers animals, there are pics of pets who recommend their favorite toys, treats, etc. it really touched me after the passing of our bulldog, we bought her a bunch of the kong toys over the 2 years we had her.... Everyone at Mendo Mill has always been great to my wife and I.... Desiree was our rockstar the last 2-3 times we went there, and my wife and I will seek her out - you should too.. Our dog sought out Desiree when my wife went to get a couple more things for our new little guy

wanted to make a complaint about an experience I had at Mendo Mill. An employee named Ray was being…read morevery aggressive toward me and my group. He was yelling at us saying "we have 20 minutes" while we were shopping, which made us feel rushed and uncomfortable. When we checked out, he threw our change at us instead of handing it to us respectfully. His attitude and behavior were unprofessional and upsetting. I understand employees may be stressed or trying to close on time, but customers should still be treated respectfully. I wanted to bring this to your attention because the experience was not okay.

When you shop at a small town hardware store, you expect them to have some very basic knowledge of…read morethe products they sell. So when asking a question like does this part fit that one "I don't know, I just sell stuff brother" is not an acceptable answer to basic questions from the guy at the counter.

I purchased a new bbq regulator here. I was wary of it because it made a hissing noise. I called…read moreand asked if I could return it. I was told no because I didn't have the package. I didn't think I kept receipt because I thought I was buying a quality product. After being told no I thought I would try to use it. I didn't hear the hissing sound but the propane tank caught fire and I couldn't get it out. I had to call 911.

I love coming here. they prices are amazing and the service is even better. Associates are friendly…read moreand knowledgable.

This sounds like a bad story, but I promise there's a happy ending! We called ahead to see if they…read morehad certain product in stock and were told they did. We drove an hour to get there only to be told that it wasn't there. However, Dane refused to let us leave unhappy! He searched the whole store and found that the item was just misplaced and ran out to catch us. It was amazing customer service, and he saved our lives!! Every employee working today were also very helpful and nice and attentive to our needs. I definitely miss the bowling alley, but you did a great job hiring.

We went here as kind of a last ditch effort to find the hookups for connecting our propane tank to…read moreour generator, and I wish we had just come here first. The person who helped my husband find what he was looking for was very knowledgeable, and it ended up being way more affordable than we were expecting. If I could give ya'll ten stars I would we have spent way too long trying to find these parts.

Love this store. So much to get. Rhonda I know her. Always helpful. . Lots to shop local.read more

I wish I lived closer-this nursery is amazing! High quality plants and very good pricing, found…read moresome "steals" that always makes me happy. if you are driving to/from the Sacramento area to Ft. Bragg/Willits or up to the PNW, this needs to be a must-stop for plant lovers. great selection of houseplant. Highly recommend!

This is my happy place!! The staff are friendly and knowledgeable, prices reasonable, and quality…read moreis out of this world!