I purchased a new bbq regulator here. I was wary of it because it made a hissing noise. I called and asked if I could return it. I was told no because I didn't have the package. I didn't think I kept receipt because I thought I was buying a quality product. After being told no I thought I would try to use it. I didn't hear the hissing sound but the propane tank caught fire and I couldn't get it out. I had to call 911. read more

Ace Hardware Lake Builders Supply - Hardware Stores Near Me - Nice, California

Great customer service. Kid friendly. Have what I need in stock. Locally owned family business.

I'm hoping that it's just that the young man at the counter needed better training. I'm a 70 year old who was making a purchase at Ace and I asked the young man if I could use their restroom. Was told that the 'public' was not allowed to use their restroom. I wasn't pleased with that answer and it must have showed it on my face. The young man then wanted to know 'just how bad do I need to use the restroom'? I told him that 'I recently had my prostate removed and didn't have a lot of bladder control and needed to go badly or I wouldn't have asked'. He sent me to the back of the store to go ask another employee if I could use the toilet. I like to support local businesses, (and avoid driving all the way into Lakeport) but I find this totally unacceptable to tell a paying customer that they don't allow the public to use their restroom. I'm hoping that if it were the owner behind the counter I wouldn't have had to plead my case simply to use their facility. read more

This store is a total throw back to the days of Andy Griffith where the staff can actually listen to your questions and then provide a solution. Despite the store's small appearance, it's amazing how complete their selection is. I'm there almost every day with some project or another and I always get excellent service and fair prices. As I said, this store could be on the Andy Griffith show and you'd think there was no way a local hardware store could be this great. Love it. read more

Moved into area 3 yrs ago. Started using mendo for my house flip business. Sometimes an outside project. Today went there loaded up 25 fence boards myself. No yard clerk was available. Parked went inside waited in line for cashier. Somebody new at the contractors checkout. I told her my one item and asked her to look it up. They have the inventory books right there and I've done this many many many times. I was told she could not and in would have to go back outside find a yard guy and get a tag. I said really? She said yes could not help me. At that point I went to the manager who sits up on a desk at the front raised up like a little throne. He never came down to address me told me I had to go get a yard tag. Now if this was there policy 100% of the time I could see his point but it definitely is not. I told him I would remove the materials from my vehicle and leave. I went back to the yard found a yard guy who apologized for being busy and unable to help me. He unloaded my materials. The manager came out and watched. I drove off. Not going to use mendo anymore. Ill make the extra drive elsewhere. I've spent maybe 60,000 in there last three years. Have a bid in there for 12,000 dollars on a job I'm working on. Guess they don't care.. read more

We stopped by this store, looking for some gardening items that they unfortunately did not carry. The store clerk did everything he could to help us, and to offer various ideas that might solve our problem. Nothing worked, so he suggested we go to a larger garden warehouse down the road. These people are great. They want to help you, and they know what they're doing. read more